Complete the financial information on Page A and sign Page A (and co-borrower information, if applicable).

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1 CLC Consumer Services P.O. Box 5570 Cleveland, OH Dear Account Holder, Your request to your creditor to release its lien in exchange for payment of less than the full balance owed (a short sale ) has been received. In order to evaluate your request, your creditor asks that it be provided with additional information for it to determine if it will agree to offer you a short sale. Enclosed with this letter is the request for additional information (a short sale package ). You are required to return a completed short sale package in a timely manner. Upon receipt of a completed short sale package, CLC Consumer Services will review your information and determine whether you qualify for a short sale and on what terms. A CLC Consumer Services representative will contact you. A partially completed short sale package will not be reviewed. If a short sale occurs, it means your creditor will allow its mortgage lien to be removed from the property. Unless constrained by law, your creditor will not agree to treat the debt associated with the lien as paid in full. To complete this package, please do the following: A B C D Complete the financial information on Page A and sign Page A (and co-borrower information, if applicable). Complete the Short Sale Deficiency Agreement, the Authorization to Close, and the Third Party Authorization on Page B and sign Page B. With the Authorization to Close, if you have a home equity line of credit or other line of credit account with CLC Consumer Services, these accounts will be closed upon our receipt of the short sale package and requests for advances will not be honored. Attach the required documents Listed on Page C. Return this completed package to the attention of the Short Sale team by fax at the number listed on Page C or by sending by US Mail or overnight envelope to the address listed at the bottom of Page C. Please note that this letter and short sale package do NOT constitute approval of a short sale. You are responsible for making any and all payments due and payable under your note or home equity line of credit agreement. Remember, the review process cannot begin until CLC Consumer Services receives a completed short sale package. If you have any questions regarding the short sale package, please contact our office at Ext Notice: See Next Page for Important Information Leading the Way

2 A Government Sponsored Enterprise Authorization 1. Borrower Details Borrower Name Co Borrower Name Property Address City, State, ZIP Account Number Social Security # Social Security # Authorization Acknowledgement Authorization to CLC Consumer Services to determine if mortgagee is a Government Sponsored Enterprise: As the owner of the property, I/we hereby give my/our consent to CLC Consumer Services, to search the Federal Home Loan Mortgage Corporation ("Freddie Mac") and Federal National Mortgage Association ( Fannie Mae ) website to determine if Freddie Mac or Fannie Mae owns any of the mortgages on the aforementioned Property, whether serviced by CLC Consumer Services or another loan servicer. I/we agree to the terms of the Authorizations above. Borrower Signature (required) Co-Borrower Signature (required) Date The separate laws of Connecticut, the District of Columbia, New York City, North Carolina and Vermont each require that their respective residents be furnished with this notice: This is an attempt to collect a debt. Any information obtained will be used for that purpose. This paragraph is a special notice to our customers who have filed a petition for protection under the United States Bankruptcy Code. Unless you have signed a reaffirmation agreement with CLC Consumer Services, and that agreement has been filed with the bankruptcy court and not subsequently rescinded or disallowed in accordance with the Bankruptcy Code; you should disregard all portions of this letter which state or suggest that you still have a personal liability to pay CLC Consumer Services. You may wish to consult with an attorney regarding this letter, your bankruptcy and the ability of CLC Consumer Services to enforce its lien on the collateral.

3 A1 Borrower Financial Statement 1. Borrower Details Borrower Name Property Address City, State, ZIP Account Number Social Security # Home Phone Cell Phone Work Phone Address # in Household 2. Explain Your Household Expenses 3. Explain Your Household Income & Assets Expenses Monthly Amount Income (Employer Name) Monthly Amount First Mortgage (of property being sold) 1. Second Mortgage (of property being sold) 2. Taxes, Property Insurance, & Association Fees (of property being sold) Additional Income: Payments on Other Property Owned Bonus Income Other Loan Payments Rental Income Auto Payments Social Security Auto Fuel / Maintenance Investments Auto Insurance Unemployment or Disability Credit Card Payments Child Support or Alimony Food (groceries, household goods, eating out) TOTAL INCOME Utilities (gas, electric, water, trash) Medical (not covered by insurance) Assets Telephone / Cell Phone Other Real Estate Cable / Satellite / Internet Retirement Funds Child Care / Tuition Investments, Stocks, Bonds, etc. Child Support / Alimony Checking / Savings Life Insurance TOTAL ASSETS Other TOTAL EXPENSES 4. Future Living Situation 5. Select Hardship Type you are Experiencing a) If the house being sold is your primary residence, then estimate your future rental/housing expense to the best of your abilities. (required if house is primary residence) b) Where will you be living after your house is sold? with Family/Friends (and no rental expense) I will be renting This is an Investment/Rental property only I own another home Other, explain c) Enter your new address or temporary address: Unemployment Income Medical/ Health Investment/ Rental Natural Disaster No Hardship Death Other, explain Divorce I/we agree that the financial information provided is an accurate statement of my/our financial status. I/we understand and acknowledge that my request will be evaluated in reliance on the financial information provided. My/our signature on the right grant(s) the mortgage servicer the authority to confirm the information that I/we have disclosed in this financial statement, to obtain a credit report, and to contact my realtor and/or credit counseling service representative (if applicable). Borrower Signature (required) Date

4 A2 Co-Borrower Financial Statement 1. Co-Borrower Details Borrower Name Property Address City, State, ZIP Account Number Social Security # Home Phone Cell Phone Work Phone Address # in Household Financial information from co-borrower only needed if not included in the primary borrower s financials on previous page. Please sign below regardless. 2. Explain Your Household Expenses 3. Explain Your Household Income & Assets Expenses Monthly Amount Income (Employer Name) Monthly Amount First Mortgage (of property being sold) 1. Second Mortgage (of property being sold) 2. Taxes, Property Insurance, & Association Fees (of property being sold) Additional Income: Payments on Other Property Owned Other Loan Payments Auto Payments Auto Fuel / Maintenance Auto Insurance Bonus Income Rental Income Social Security Investments Unemployment or Disability Credit Card Payments Child Support or Alimony Food (groceries, household goods, eating out) TOTAL INCOME Utilities (gas, electric, water, trash) Medical (not covered by insurance) Assets Telephone / Cell Phone Other Real Estate Cable / Satellite / Internet Retirement Funds Child Care / Tuition Investments, Stocks, Bonds, etc. Child Support / Alimony Checking / Savings Life Insurance TOTAL ASSETS Other TOTAL EXPENSES 4. Future Living Situation 5. Select Hardship Type you are Experiencing a) If the house being sold is your primary residence, then estimate your future rental/housing expense to the best of your abilities. (required if house is primary residence) b) Where will you be living after your house is sold? with Family/Friends (and no rental expense) I will be renting This is an Investment/Rental property only I own another home Other, explain c) Enter your new address or temporary address: Unemployment Income Medical/ Health Investment/ Rental Natural Disaster No Hardship Death Other, explain Divorce I/we agree that the financial information provided is an accurate statement of my/our financial status. I/we understand and acknowledge that my request will be evaluated in reliance on the financial information provided. My/our signature on the right grant(s) the mortgage servicer the authority to confirm the information that I/we have disclosed in this financial statement, to obtain a credit report, and to contact my realtor and/or credit counseling service representative (if applicable). Co-Borrower Signature (required) Date

5 B Short Sale Deficiency Agreement and Authorizations Short Sale Deficiency Agreement If your creditor agrees to enter into a short sale, the mortgage or deed of trust securing my/our Account will be released upon payment of the agreed upon proceeds from the sale of my/our property. Because it is a short sale, the amount that will be paid to your creditor is less than the balance owed on my/our Account. Unless prohibited by applicable law, I/we agree to remain responsible for the repayment of the remaining balance on my/our Account pursuant to the terms of my/our note or line of credit agreement. By signing below, I/we acknowledge and agree to the foregoing. Notice: This Short Sale Deficiency Agreement is not applicable to any debts which have been discharged in a bankruptcy proceeding under the U.S. Bankruptcy Code. Authorization to Close Account Number Home Equity Line of Credit Signature Line of Credit Initial (borrower) (co-borrower) I/we direct CLC Consumer Services to close the above mentioned account(s). I/we have destroyed all unused checks and/or credit cards supplied by CLC Consumer Services as a means to access the above account(s). I/we acknowledge the following: 1.) I/we affirm that there are no outstanding checks and since CLC Consumer Services is being directed to close the account(s) immediately, understand CLC Consumer Services has no obligation to honor checks presented for payment hereafter. 2.) I/we understand that interest accrued and any other amounts due and not as yet paid will become due and payable as set forth on the next statement. 3.)If the account is a home equity line of credit account, I/we direct CLC Consumer Services to release the property lien at time the balance is paid in full. Realtor or Third Party Authorization This Authorization pertains to CLC Account No. ( Account ) and the property located at _ ( Property ) securing the Account. Initial (borrower) (co-borrower) I/We hereby authorize CLC to provide any and all Account and Property information to ( Borrower Representative ) and can be contacted at the following telephone number fax number . Furthermore, I/We grant Borrower Representative the authority to negotiate the terms of a Short Sale (hereinafter defined) with CLC Consumer Services. A Short Sale is a process in which, if approved, the Account creditor agrees to release the mortgage or deed of trust securing the Account upon payment of sale proceeds that are less than the outstanding amount owed on the Account. If the borrower or the Borrower Representative and CLC Consumer Services are able to mutually agree upon the terms of a Short Sale, unless prohibited by applicable law the borrower(s) will remain responsible for the remaining Account balance after the agreed upon amount has been applied to the Account. I/we agree to the terms of the Short Sale Deficiency Agreement and all Authorizations initialed above. Borrower Signature (required) Co-Borrower Signature (required) Date

6 C Additional Documents Please include a copy of the following documents: (Must include, but not limited to): 1 month s most current consecutive pay stubs (employed) / P & L last quarter of 2011 plus year to date (if self-employed) or the most recent Tax Return (2011) (all schedules) 1 month of your most current bank statements (copy of original) Purchase Offer Contract or Contingency Sales Contract (copy of original) This will demonstrate that a prospective buyer has made a purchase offer Manual signatures are required Pro Forma or pre- HUD Statement prepared by the Title Company or Attorney Must reflect $0 going to the seller and buyer PNC must be receiving funds for the offer to be reviewed Must reflect correct first and or second mortgage holder s name and proceeds from the sale First mortgage payoff letter or recent statement (copy of original). Either: Letter from your first mortgage holder showing payoff amount, or Mortgage statement showing current balance To return this package, either fax to the number below or mail to the address listed below: Attention: Short Sale Fax # OR Attn: Short Sale PO Box 5570 ATTN: Short Sale Package: Loc: BR-YB Cleveland, OH Your Short Sale cannot proceed without all of the requested documentation. Once you have sent your completed package, a representative will contact you within 10 days. While your account is being reviewed by a CLC Consumer Services representative, collection efforts will still be made on any past due amount. Failure to complete the forms as requested will delay or halt your application. Please follow the instructions to ensure that all required documentation is completed and attached as instructed.