SANTA ROSA CLERK OF COURTS COURTHOUSE COLLECTIONS

Transcription

1 SANTA ROSA CLERK OF COURTS COURTHOUSE COLLECTIONS

2 Purpose: To assist customers in remaining compliant with payment of Fines and Court cost helping to maintain their license and reducing potential reoffending. To increase Clerk revenue and move to a position of self sustaining funding.

3 Resources needed: Minimum of 2 persons Lexis-Nexus Robo Call system Mail out reminder cards Partial Payment Form Develop an identifier that is placed in the file in CMS to track collections. It can be used to generate reports. (CHCL in compliance field). Tracking code examples: CD partial pay, CD action

4 Buy In: Judicial buy in is essential! It frees up dockets and promotes judicial economy. Judge informs them of their options. What we ask Judges to say. Your Fines and Fees are due in full today. Please go to the Clerk s office before leaving the Courthouse and either pay your fees in full or sign up for the Clerk s partial payment plan. If defendant is incarcerated, Your fines and fees are due within 90 days of your release from incarceration. Go to the Clerk s office within that 90 days of release and either pay your fines and fees in full or sign up for the Clerk s partial payment plan. If you fail to report to Clerk s office within 90 days of release a judgement will issue.

5 Buy In: They are directed to go to Clerks office with their minutes that day immediately after court. They are given their minutes in a blue folder to identify them. Court Security knows to look for people with those blue folders. They help direct the defendant to the Clerk s office. Probation works w/ Clerks office to ensure payment of fines and fees.

6 Process: Partial Payment Form Develop a PPP Form to include personal Info. Obtain customer contact info: Cell Phone Home Phone Work Phone & Employer Mailing address Personal Reference Anything that will help contact that individual later.

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8 Process: Partial Payment Form Customize payment options and explain consequences. Acceptable forms of payment. Credit card, cash, money order, personal checks, etc. Keep customers information secure and safe. Set up fee of $25.00 (Clerk may offer to spread out over time) Due date of payment(10 th, 20 th or 30 th ) Balance Due. Explanation of loss of driving privilege and other consequence of failure to pay. Place for parties to sign.

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10 Customer Service: Maintain a positive and courteous philosophy. When making a payment in person, confirm customers contact information against form and CMS. To assist customer and Clerk, pull cases back from collection agency, if there has not been any payments to agency. Customers are allowed 2x to complete PPP, then send to collections agency. Must be paid in full then to reinstate license.

11 Failure to Pay: Process notification cards, informing of license suspension if they do not contact Clerk for delinquent fines and fees. Emphasize to them to let Clerk know if there is a problem. Flexibility is key to success. Work with customer on missed payment as long as it is not a regular request. Fosters a relationship with the customer/defendant that keeps them engaged.

12 Failure to pay: Reminder Card

13 Failure to Pay: Utilize a Robo call system to remind customer of payments and potential loss of license. Example: Hello, this is Don Spencer, Santa Rosa County Clerk of Court reminding you to make your payment this month. Remember, if you fail to make your payment your driver s license will be suspended and your balance will be sent to our collection agency which charges a 40% fee on top of the balance due. If you have already made this months payment, I wan to thank you and please disregard this message. Again, this is Don Spencer, SRC Clerk of Court reminding you to make your payment this month. Remember, if you fail to make your payment your drivers license will be suspended and your balance will be sent to collections which charges a 40% fee on top of the balance due. If you have already made this month s payment, I want to thank you, and please disregard this message.

14 Failure to Pay: Contact customer/defendant that has failed to make a payment. Phone Hello this is Don Spencer Santa Rosa County Clerk of Court advising you that we failed to receive your monthly installment payment. Please contact our Collection Department at within the next 3 working days. Failure to do so will result in your drivers license being suspended and your case being sent to our collection agency which charges an additional 40% collection fee. Again this is Don Spencer Santa Rosa County Clerk of Court advising you that we failed to receive your monthly installment payment. Please contact our Collection Department at within the next 3 working days. Failure to do so will result in your drivers license being suspended and your case being sent to our collection agency which charges an additional 40% collection fee.

15 Failure to Pay: & Text Messaging This is Don Spencer Santa Rosa County Clerk of Court advising you that we failed to receive your monthly installment payment. Please contact our Collection Department at within the next 3 working days. Failure to do so will result in your drivers license being suspended and your case being sent to our collection agency which charges an additional 40% collection fee.

16 Termination: Once customer has cleared their fines and fees, destroy their CC and/or Banking info. Send them a letter of completion If additional cases are pending or remaining, continue with next case on payment plan. If customer fails PPP 2x s, refer to outside collections agency. Notify customer if that happens, they will have to satisfy completely to regain license.

17 Success!:

18 Remember: It is a marathon, not a sprint! Results will start slowly, but build over time. But within a reasonable time, you will see the difference your own Collections Unit will make in your office.

19 Results: SRC Breakdown Comparison of Actual to Court Revenues w/o Collections with Collections w/o Collections Differences Courts 3,406, ,851, , % 182, , , State 2,939, ,041, , ,408, ,187, ,484, Pmts from Trust Fund - (35,826.37) 35, /12th revenues 772, , , , , , COLLECTION REVENUES Courts 555, , , % 30, , , Total collection revenues 586, , , COLLECTION EXPENDITURES Salaries & Benefits 115, , , Voicent Lexis Nexis 2, , , Postage 2, , , Office , Total expenditures 121, , , Excess of revenue over expenditures 464, , , Net profit % of Collections 79% 83% 83%

20 Results: