Statement of Commitment to Our Members and to Our Community

Transcription

1 Statement of Commitment to Our Members and to Our Community People Helping People The Credit Union Philosophy

2 Clearview Federal Credit Union Statement of Commitment to Members and the Southwestern Pennsylvania Community (SWPA) As a member-owned, not-for-profit financial cooperative, we at Clearview Federal Credit Union are committed to our members. We will uphold our fundamental responsibility to actively serve people within our field of membership, and as appropriate, the communities in which they live. We will treat all members with respect and dignity and we will offer honest, fair deals to all members at all times. We will deliver a wide range of low-cost products and services to the diverse economic and social make-up of our members and potential members. And we will continually, in all facets of operations, demonstrate the value of membership in Clearview Federal Credit Union. We will monitor and communicate our services to members with transparency, so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives. Throughout Clearview Federal Credit Union s strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift. This Statement of Commitment to Members is consistent with our Credit Union principles of Not for Profit, Not for Charity, but for Service and our philosophy of People Helping People. This statement represents good business practices that ensure the financial strength of our Credit Union on behalf of our members. Section I: Service to Members Clearview Federal Credit Union strives to offer services designed to improve the economic and social well being of all members from all socio-economic backgrounds and return financial value to those who participate in our memberowned financial cooperative. Current Products and Services that Help Improve the Economic and Social Well-Being of Members: Deposit Deposit accounts with no or low minimum balance requirements and some that pay dividends Specialty savings accounts (e.g. Christmas Club/Vacation Club/Member s Choice) with no minimum balance requirements that pay dividends Money Market accounts that pay dividends on a tiered schedule Savings and youth savings certificates that pay dividends Various checking account options to fit everyone s needs, from our Basic Account to our mid-range Simple Account and our premiere Absolute Checking SM Account with a host of benefits from eclub Individual Retirement Accounts (IRAs) including Traditional, Roth and Education with minimum deposits as low as $5.00 Revocable and Irrevocable Trusts for minor age beneficiaries Health Saving Accounts (savings or checking) designed to help members save for medical expenses Lending Secured and unsecured loans including new and pre-owned vehicles, motorcycles, recreational vehicles, boats and airplanes with flexible terms and competitive rates Secured loans are great for members who have funds on deposit, which they wish to use as collateral, or for members seeking to establish or re-establish credit Debt consolidation loans PowerLine Line of Credit, an unsecured line of credit that can be used for purchases, an emergency fund or overdraft protection Revised: 8/2017 Page 2

3 Business loans including Business Term Loans, Small Business Administration (SBA) Loans, Commercial Real Estate Loans and Construction Loans Real Estate Lending including First Mortgages, Home Equity Loans and Lines of Credit and Land Loans Low-interest Visa Credit cards with no annual fee and low interest rates Better Choice Loan as a payday-loan alternative at competitive rates Service Direct deposit and payroll deduction services to enable members to easily and conveniently contribute to savings Debit cards with no annual fees Overdraft protection transfers from savings accounts and lines of credit to prevent bounced checks TellerPhone for touchtone telephone access to account information and transactions available 24/7 via a tollfree telephone number Free Online Banking for computer access to account information and transactions Apps for iphone and Android smartphones, ipad, Apple Watch, Kindle Fire, Google Nexus and many more to check balances, transfer funds, pay bills, find Clearview branches and ATMs and more Yearly web access to TurboTax for tax preparation and tax return submittal at a reduced cost Cutting-edge technology and a friendly, modern atmosphere in our Financial Centers, offering a helpful, convenient banking experience for members Volunteer Income Tax Assistance (VITA) offering free tax preparation to low and moderate income members GAP Insurance to protect members automobile investments Borrower s Choice Loan Protection (loss of life, disability and involuntary unemployment) to protect members families if the unexpected happens Notary service (at select branches) and signature guarantees provided at no cost to members Wire transfers, money orders, Visa gift cards and safe-deposit boxes available at minimal costs Long term care protection provided through CUNA Mutual Group Clearview Investment Advisors (CIA) located at Clearview FCU offers free annual financial analysis to members with no obligation Reward-based lending offering flexible terms, competitive rates and a variety of payment options. This program rewards members with good credit while allowing us to make loans at competitive rates to members with average and less-than-average credit Regularly conducted member surveys to measure member satisfaction, provide insights into potential new services and improve existing member services and products Convenience Online check reorders available View check copies through Online Banking Clearview Live The Video Teller Experience: at select drive up lanes of our branches. Video chat with our representatives and complete almost any transaction from the comfort of your own car Access to over 80,000 surcharge-free ATMs worldwide Clearview FCU owned ATMs 24/7 access to accounts via ATMs 24/7 access to accounts via TellerPhone Audio Response System CO-OP Shared Branching allowing for account access at over 5,000 locations nationwide Fully staffed Phone Service Center providing personalized member service Direct link to credit report service on the Clearview FCU website for consumer education Online membership, loan and mortgage applications for members convenience DocuSign electronic loan document signing for faster loan processing estatements available at no cost Electronic Credit Union (ecu) stations providing members free internet access in the branch Coin Counter providing bulk coin counting in select branches Redemption of U.S. Savings Bonds BillPayer & FinanceWorks TM for quick and easy payment of bills and budgeting Revised: 8/2017 Page 3

4 Mobile Banking Apps with Touch ID and Eyeprint ID for added security Mobile Deposit through Mobile Banking Apps to deposit checks from anywhere Apple Pay TM for secure, convenient payments without retrieving your wallet Popmoney Personal Payment Service to safely and easily send money to friends, family, outside accounts and anyone else via Online Banking Text Message Banking for quick account monitoring from any mobile phone Satisfaction NCUA federally insured up to $250,000 for savings. IRAs are insured separately up to $250,000 First-time borrower discounts Relationship pricing Money can be wired to or from Clearview to conveniently obtain funds anywhere Section II: Member Education Clearview Federal Credit Union is committed to member and consumer financial education. In addition, we are committed to educating members and consumers alike about credit union uniqueness, philosophy and values. Current Structure that Supports Member Education and Advocacy: Seminars Student Lending helping students find a better way to pay for College Personal finance and money management seminars Clearview Investment Advisors educational seminars (e.g. Investing for Your Retirement, Investing for Educational Purposes, Women and Investing, Long Term Care Insurance) Online Clearview website designed to aid members with financial calculators, educational material, auto pricing guides and savings and loan rates Links to Googolplex resources providing financial education to youth Home & Family Finance Resource Center one stop financial information center Newsletters Newsletters published for young savers (Nest Egg News) and teenagers (Teen Cents) Clear Connection and eclearconnection newsletters contain information for 18 and older members (eclear Connection is available online and sent with monthly estatement notifications.) Events Informational Clearview booth at trade shows and community events On-site visits to Clearview At Work Partners by Clearview financial experts Annual membership meeting held to encourage members to meet the Board of Directors and Management Team and to stay informed on Clearview projects and plans Programs GreenPath Debt Solutions financial assistance program helping members regain control of their finances Information Auto center with links to NADA guides on our website Statement inserts to educate members, remind them of upcoming events and introduce them to new services Literature racks and digital kiosks in branches with informational brochures On-hold phone messages with informational content on products, services and events Lobby video with Clearview-programmed educational content Library of financial education material available on clearviewfcu.org Revised: 8/2017 Page 4

5 Small Business Resource Center that provides online guidelines, checklists and practical information addressing important issues businesses face Section III: Involvement/Governance Clearview Federal Credit Union will endeavor to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities. Current Programs and Initiatives that support Involvement/Governance: Annual attendance at Government Affairs Conference by CEO and Chairman of the Board Volunteer Board of Directors who serve on many committees aimed at encouraging member participation Volunteer Supervisory Committee appointed by the Board of Directors Annual Membership meeting used to promote credit union participation and philosophy is advertised in the monthly and quarterly newsletters Clearview promotes member involvement in Board elections and political endeavors through monthly and quarterly newsletters Clearview employees currently have involvement with the Beaver Valley Chapter of Credit Unions, the Board of Directors of Pennsylvania Credit Union Service Centers (PACUSC), the ibelong Steering Committee, Board of Directors of the Mon Valley Chapter of Credit Unions, the Pittsburgh Chapter of Credit Unions Board of Directors, Greensburg Chapter of Credit Unions, Allegheny-Kiski Valley Chapter of Credit Unions and the Government Affairs Committee (GAC) of the Pennsylvania Credit Union Association Board members attend Pennsylvania Credit Union Association (PCUA) Institute for New Directors Local politicians invited to ribbon cuttings of new branches and to tour Clearview facilities Clearview employees attend Chamber of Commerce Economic Forum & Legislative Receptions throughout the year Clearview participates annually in Project ZipCode Clearview frequently sponsors a young employee in the Credit Union Youth Ambassador contest Clearview offers financial support to Credit Union House Visit newly elected Congressional representatives and educate them on credit union differences Attend the Annual State Convention hosted by the Pennsylvania Credit Union Association Continue involvement in Chamber of Commerce organizations located throughout Southwestern PA Section IV: Diversity Clearview Federal Credit Union recognizes the value of demographic diversity in staff, as well as in volunteers, and will strive to bring people of diverse backgrounds and experiences into leadership and other Credit Union roles. Clearview Federal Credit Union s community field of membership includes a large percentage of residents classified as underserved (meaning they have limited access to financial institutions), and it is the Credit Union s goal to provide products, services and programs that will benefit these residents and the entire community. Current Initiatives that Promote Diversity: Member market segmentation using demographics available through Harland Financial Solutions Marketing Customer Information Files (MCIF) Equal Employment Opportunity used to fill vacancies Equal Housing Lender making mortgages available to all members Bilingual ATMs available to members Member surveys conducted semiannually by Raddon Financial Group Preferred hiring of bilingual Phone Service Center and Business Development representatives Section V: Commitment to the Credit Union Movement and other Cooperative Activities Revised: 8/2017 Page 5

6 Clearview Federal Credit Union will work to build and strengthen our unique credit union movement by providing financial and in-kind resources to others within the credit union community and by actively advocating the credit union difference at all levels of government and in other appropriate public forums. In addition, Clearview Federal Credit Union will participate in local, state and national cooperative activities as appropriate and will strive to build and strengthen relationships with other sectors of the national cooperative movement. Current Activities that Support the Credit Union Movement: Clearview is a member of the following organizations: Pennsylvania Credit Union Association Allegheny-Kiski Valley Chapter of Credit Unions Beaver Valley Chapter of Credit Unions Greensburg Chapter of Credit Unions Monongahela Valley Chapter of Credit Unions Pittsburgh Chapter of Credit Unions Credit Union National Association Pittsburgh Chamber of Commerce Local Chambers of Commerce PA Credit Union Association Credit Union Defense Fund CUNA Councils to include Marketing, Human Resources, Technology, Lending and Chief Financial Officer CO-OP Shared Branching network that provides cash services to members on a national basis Several credit union cooperative ATM networks providing surcharge-free cash to members nationwide Other Activities Include: Annually budgeted and approved donations International Credit Union Week and Credit Union Youth Month celebrations ibelong program donation Corporate Recognition Awards - Desjardins Financial Education Award, Communications Award for Best Annual Report and Best Newsletter and a Pittsburgh Post-Gazette Top Workplace honoree, CUNA Excellence in Lending Award Employees work in political campaigns for politicians who support credit union issues Credit Union awareness campaigns in local media outlets informing residents about credit unions Section VI: Public Service/Corporate Citizenship Clearview Federal Credit Union strives to be an active partner in our community through direct financial support or other in-kind contributions to worthwhile local organizations and by participating in public service activities. We recognize that practicing good Corporate Citizenship supports the Credit Union Philosophy of People Helping People. Furthermore, it will help raise the overall level of social and economic wellbeing of those in our community, help to strengthen ties within the community and better position us to reach out and serve as only credit unions can those people in greatest need of affordable financial services. Community/Field of Membership Groups Currently Receiving Financial or Other In-Kind Support and Current Public Service Activities: Community Care Connections of Butler American Diabetes Association County American Heart Association Central Blood Bank - Credit Union American Legion Sponsored Blood Drives Beaver County Association for the Blind Coraopolis VFW Beaver County Association of Realtors Education Partnership Golf Tournament Epilepsy Foundation of Western & Central Big Brothers and Big Sisters PA Boy Scouts of America Flight 93 National Memorial Revised: 8/2017 Page 6

7 Friends of the Riverfront Gold Wings (Retired Flight Attendants Association) Irish Society St Patrick s Day Parade- Pittsburgh Juvenile Diabetes Research Foundation KDKA Turkey Fund Lions Club Local food pantries Local libraries Local schools Lower Burrell Police Department Needy Family Program Little League Teams Local Volunteer Fire Department March of Dimes Mars Home for Youth McGuire Memorial Fund Montour Trail - Airport Moon Area High School Blast Off (School sponsored after prom program) Odyssey of the Mind Ohio Valley General Hospital 5K Operation: Troop Appreciation Operation Warmth - Aliquippa Parents in Toto - Autism PCUA Foundation Pennsylvania Free Enterprise Week Pitt Points for Pediatrics Benefits juvenile illnesses Pittsburgh Chapter of Credit Union s Golf Tournament Political Action Fund Retired Customer Service Managers Association Salvation Army Sewickley YMCA Special Olympics St. Barnabas Soaring Eagles Retired Pilots Association South Hills Chorale Sweetwater Center for the Arts Sto-Rox Meals on Wheels The Children s Institute of Pittsburgh Toys for Tots Variety the Children s Charity Valley Point Family YMCA Washington County Hospital Foundation Washington County Manufacturers Assoc. Golf Tournament Washington City Mission Wesley Spectrum Services Women s Shelter of Beaver County People Helping People The Credit Union Philosophy Revised: 8/2017 Page 7