LOA Client Survey Results

Transcription

1 April 2005

2 Survey Background Online survey distributed in February to all registered users of Client Connection 2,579 users Total of 879 responses received Totals in tables that follow may not add to 100% due to: rounding some questions allowed respondents to select more than one option

3 1. Please indicate the country you are working in. Responses were received from 121 countries. Countries with 10 or more respondents included: Albania Armenia Argentina Azerbaijan Bosnia and Herzegovina Brazil Burkina Faso Bulgaria Cambodia Democratic Republic of Congo Georgia Ghana Honduras India Indonesia Kyrgyz Republic Madagascar Nicaragua Philippines Poland Republic of Yemen Romania Russian Federation Rwanda Senegal Serbia and Montenegro Turkey Uruguay Vietnam

4 2. What is your primary role in relation to disbursement? (WA=withdrawal application) Prepare WAs Sign WAs Provide oversight Other 0% 10% 20% 30% 40% 50%

5 3. Do you refer to the Disbursement Handbook? Yes No 0% 20% 40% 60% 80% 100%

6 4. What other resources do you use to understand World Bank disbursement policies/procedures Disbursement Letter WB Staff Wash. Local WB staff WB Training materials Govt. training materials Other 0% 10% 20% 30% 40% 50% 60% 70% 80%

7 5. What disbursement methods are used most frequently in the projects you work on? Advances/Special Accounts Frequently Somewhat frequently Rarely Have not used 0% 10% 20% 30% 40% 50% 60% 70%

8 5. What disbursement methods are used most frequently in the projects you work on? Reimbursements Frequently Somewhat frequently Rarely Have not used 0% 10% 20% 30% 40% 50%

9 5. What disbursement methods are used most frequently in the projects you work on? Direct Payments Frequently Somewhat frequently Rarely Have not used 0% 5% 10% 15% 20% 25% 30%

10 5. What disbursement methods are used most frequently in the projects you work on? Special Commitments Frequently Somewhat frequently Rarely Have not used 0% 10% 20% 30% 40% 50% 60%

11 6. Did you know that Financial Monitoring Reports may be used to document the project s use of loan proceeds? Aware and have used this Aware, but did not know could be used to support disbursement Aware, but have not used Not aware 0% 10% 20% 30% 40% 50% 60%

12 7. Format used for financial reports Format normally used by government Special format just for WB projects Other 0% 10% 20% 30% 40% 50% 60% 70% 80%

13 8. Reasons you have not used Financial Monitoring Reports to document expenditures: Process is not clear My government not supportive World Bank TTL has discouraged W B Finance Officer has discouraged Other 0% 10% 20% 30% 40% 50%

14 9. Do you find that the use of advances allows you to have enough liquidity to meet the financial needs of your project? Yes No Other 0% 20% 40% 60% 80% 100%

15 10. How often would you like to draw down World Bank funds to meet project expenditures? As needed Monthly Quarterly Other 0% 10% 20% 30% 40% 50% 60% 70%

16 11. Would the new flexibility to use Pooled Accounts be helpful to you? Yes, for all projects Yes, for some projects No Don't know/not sure 0% 5% 10% 15% 20% 25% 30% 35% 40%

17 12. Do you have experience using Pooled Accounts with the Bank or other donors? Yes, with the Bank Yes, with the Bank and other donors Yes, with other donors No/Don't know 0% 20% 40% 60% 80% 100%

18 13. Please provide any suggestions you have on the use of pooled accounts Open-ended question. We will report back separately to you on this question.

19 14. For Bank-financed projects, do you use a Statement of Expenditures that is Format using government systems Special format just for World Bank Projects Don't know/not sure 0% 10% 20% 30% 40% 50% 60% 70% 80%

20 15. How often do you typically contact World Bank staff on disbursement issues during project implementation? More than once a month About once a month A few times each year Less than once a year 0% 10% 20% 30% 40% 50%

21 16. Questions/issues for which you typically contact World Bank staff: Guidance on preparing WAs Status of withdrawal application (WA) Questions regarding reduction Questions on rejection of WA Questions on Special Account Other 0% 10% 20% 30% 40% 50% 60% LOA 70% Client Survey Results

22 Quick Help on Question 16: Information on the Status of Withdrawal Applications The Loan Department is pleased to announce that this information is now available on-line through Client Connection If you have access to your country s portfolio: Under My Portfolio, Select the Country Analytics (tab) On the Portfolio Management screen, select Applications (in the left hand column) The Applications page lists all pending and paid withdrawal applications for all loans in your country s portfolio On the Applications page, you can: Sort the information by any of the column headings Access a copy of the Bank s payment advice for paid applications

23 Quick Help on Question 16 (continued): Information on the Status of Withdrawal Applications If you have access to a loan portfolio: On the My Portfolio page, select your loan From the Loan Overview screen, select: Applications (in the right hand Related Links column) OR Disbursed (in the left hand Financial Data table) OR the Disbursements tab and you will be on the Applications page The Applications page lists all pending and paid withdrawal applications for that loan On the Applications page, you can: Sort the information by any of the column headings Access a copy of the Bank s payment advice for paid applications

24 17. When I contact World Bank staff on disbursement issues, my question/issue is addressed in a timely manner. Strongly Agree Agree Neither agree nor disagree Disagree Strongly Disagree 0% 10% 20% 30% 40% 50% 60% 70%

25 18. When I contact World Bank staff on disbursement issues, staff are courteous and helpful. Strongly Agree Agree Neither agree nor disagree Disagree Strongly Disagree 0% 10% 20% 30% 40% 50% 60%

26 19. When I contact World Bank staff on disbursement issues, staff answer my questions completely. Strongly Agree Agree Neither agree nor disagree Disagree Strongly Disagree 0% 10% 20% 30% 40% 50% 60% 70%