CYNTHIA E. JORDAN, EMIB Executive Summary

Transcription

1 CYNTHIA E. JORDAN, EMIB Executive Summary An Accomplished, 20 year banking executive with expertise in Community Economic Development, Civic Engagement, the CRA (Community Reinvestment Act of 1977), Government Relations, Housing, Strategic Sales, Risk Management, and High Impact Strategies. PROFESSIONAL EXPERIENCE TheBANK of Edwardsville Clayton, MO Oct Pres. Community Development Lender Developed new business prospects particularly in underserved markets and LMI communities in Bank s Assessment Area. Participates with community organizations and community projects at TheBANK s or community s request. Originates consumer real estate loans and assist in processing documentation to facilitate closing in the shortest timeframe. Determines analytical and underwriting feasibility regarding all areas of customer loan request. Collects, monitors and report on delinquent accounts as necessary and be accountable party for the orderly liquidation of severely distressed credits. Sells and promotes TheBANK s loan, retail and trust products to potential and existing clients. U.S. Bank Earth City, MO Jun Sept Customer Advocacy Resolution Specialist Handled advance research projects for the Mortgage Default Management team Reviewed and finalized loan modification policies to ensure quality execution of the loan workout process. Work in concert with legal ensuring compliance with policies and procedures during loss mitigation and loan workout. Partnered with various departments to solve complex and sensitive issues related to the customer and propose resolutions in compliance with company policies and customer satisfaction.

2 CITI O Fallon, MO Oct Apr Accounting Specialist Citibank NA Financial Operations, Advance Research Team Managed various administrative duties to support Citibank Financial Services Operations. Conducted AML/BSA (Anti Money Laundering) Searches for Legal and Regulatory Compliance. Prepared and reconciles Remitter Contacts for Escheatment. Reviewed files, records and other documents to obtain information and respond to requests. REGIONS FINANCIAL CORPORATION Saint Louis, MO July 2011 Jan Vice President, Community Affairs Manager (CRA Officer, Senior Leadership Team) Regulatory Risk & Compliance Led CRA Compliance, Community Relations, Fair Lending and Community Development for the Upper Midwest, Indiana and Illinois. Led high impact strategies for community development lending. Launched the employee volunteer outreach program and collected data for CRA exam. Established and managed nonprofit relationships in community such as Beyond Housing, Justine Petersen, etc. Supported internal Area Presidents and partnered with their direct reports for outstanding CRA Compliance and Fair Lending performance. Served as the Executive Sponsor of Diversity Inclusion Council, an Employee Resource Group. Represented bank on various boards, civic and community events. Managed CRA contribution budget for 5 states and made grants to non-profits that increased CRA investment performance. WELLS FARGO HOME MORTGAGE Saint Louis, MO Aug Feb Underwriter & Loan Documentation Specialist National HARP Team Responsible for credit decisions of Mortgage refinance applications under the HARP program. Provided outstanding customer service to internal and external clients of WFHM. Reviewed files, records and other documents to obtain information and respond to requests. SOUTHWEST BANK OF ST. LOUIS/M&I (BMO HARRIS) Saint Louis, MO May 2006 Sep Business Development Manager Retail Administration Led business development and strategic sales initiatives for 17 branches. Created a successful sales strategy for commercial clients and prospects around Health Savings Accounts that increased bank s annual revenue by 5% same year.

3 Referred $7 million of bank deposits to business banking, retail and wealth management channels. Supported various business lines by providing strategic sales training and relationship management. RESPONSE INSURANCE Saint Louis, MO Aug May 2006 Insurance Agent Sold personal auto policies nationally as a preferred writer of auto insurance Referred Homeowners to Balboa Insurance. URBAN LEAGUE OF METROPOLITAN ST. LOUIS Saint Louis, MO Sep Aug Director, Fair Housing Conducted homeownership programs, foreclosure and loss mitigation counseling. Managed IDA Accounts and Financial Literacy Programs. Represented the agency on panels, television, and guest columnist appearance in St. Louis American Educated the General Public on the Fair Housing Act of Assisted with Agency wide social service programs. CITI Saint Louis, MO Feb Aug Lending Consultant, Citibank Officer Nov Aug Built relationships in the community selling 1st and 2nd mortgage products for LMI communities. Represented bank on various committees and panels. Partnered worked with Fannie Mae to promote community lending initiatives. Reported to Senior Lenders of Citi on national and local projects Taught homebuyer education classes. Telesales Mortgage Consultant, Citigroup Aug Nov Held credit signature authority of $1.5 million (Level 1 Underwriter). Sold 1st and 2nd mortgage products to Citigroup employees, Citi's Private Bank law firm partners and associates. Closed $75 million dollars during my tenure with a pull through rate of 90% (one of the highest out of 100 TMCs). Closed loans designated in a LMI/CRA assessment. Conducted seminars at various Citi worksites, events and tradeshows

4 Relationship Account Representative Jan Aug Processed 2nd Mortgage products (FRHLCs, HELOCs) loans for CBNA branch network. Sold 1st and 2nd mortgage products to Citigroup employees, Citi's Private Bank law firm partners and associates. Limited credit signature authority to approve home equity loans and lines up to $35,000 Made approval calls, scheduled closing and discussed pricing related issues with clients, branches, etc. Answered questions regarding CBNA unsecured products (student loans, CDs, secured loans, etc.). Operations Associate (Portfolio Management & CitiMortgage Wholesale) Feb Dec Reviewed closed loans for investor delivery. Cured loans placed in suspense by junior auditors. Worked on mini bulk acquisitions to ensure closed loans were salable on Secondary market. Registered, priced and processed brokers and correspondent loans committed to CMI. Handle and addressed 3rd party inquiries and provided assistance to both CitiMortgage business partners. EDUCATION 2018-Saint Louis University John Cook School of Business MBA; GPA: Saint Louis University John Cook School of Business Executive Masters, International Business; GPA: Thesis: Grameen Bank in America: Providing Access to Credit through Microfinance 2009-Fontbonne University BA, Organizational Behavior GPA: ACCOMPLISHMENTS Community Builders Network of Metro St. Louis Excellent in Banking Award-2015 Leadership St. Louis 38, St. Louis Business Journal s Diverse Business Leaders St. Louis Business Journal s 40 under Citi s Our Own Stars State of the Business Honorable Mentioned, Citi Consumer Finance-2001 Cititeam Award, 1998

5 COMMUNITY SERVICE Metropolitan Equal Housing & Opportunity Council Board of Directors St. Louis Area Foodbank Board of Directors Community Action Agency of St. Louis Board of Directors