25 September 2014, Armada PJ

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25 September 2014, Armada PJ *Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp WHY ATTEND THIS COURSE?

risks to minimize bad debts. Collecting book debts appears to be so difficult to many people and deem uninteresting.

1 25 September 2014, Armada PJ *Checkout the latest dates and training venues on WHY ATTEND THIS COURSE? Bad debt, the opposite of profit, unfortunately, is a part of doing business, but not something that cannot be managed and control to a minimum thus ensure the company stays on the right track of profitability. A better understanding of the credit assessment policy and its control mechanism, which covers credit evaluation and credit limit review, would lay down a strong foundation to manage your company s risks to minimize bad debts. Collecting book debts appears to be so difficult to many people and deem uninteresting. Many people also find collecting debts an unpleasant job, not to mention frustrating and even complicating at times, even to senior staff. However, with the understanding of the credit recovery policy plus acquiring of the appropriate tools, strategies and techniques through training, collecting a debt can be professionally challenging and exciting career. In this workshop, the facilitator hopes to share his 25 years of practical experience in credit management, that is CREDIT ASSESSMENT AND RECOVERY, the 2 important components that would outline how to carry out the roles, functions and responsibilities appropriately to cope with the pressures, within or outside your organization, in handling professionally issues related to debt collection and ensure the company stays on course to achieving its goals. WHAT IS IN FOR YOU IN ATTENDING THIS COURSE? Understand the meaning and reasons for Credit Management Appreciate the important of credit policy in defining the objectives, function and responsibilities of credit department to achieve maximum profitability from trading. Realise the need of credit assessment due to selective risk-taking in the interests of increasing overall profitability. Establish a Collection Policy that not only ensure recovery of debts, but also provide follow up procedures in monitoring and collection of debts Who Should Attend - This Workshop Is Designed For Credit Assistants, Executives & Managers Finance, Accounts & Admin. Executives & Managers Executives to Senior Managers Marketing Professionals in-charge of collection Course Outline ( 1 DAY) Morning session: 9:00am - 1: 00pm Introduction The origin of credit, its role and impact on the future The Effects of Credit The financial effects of credit on cost, profits, liquidity, and the effect of bad debts on profits

2 Credit Management What is credit management? Its objectives Its relationship with Sales Credit Policy Define guidelines governing the operation of credit department and is divided into two parts: Polices Procedures Morning session: 9:00am - 1: 00pm Afternoon Session: 2:00pm - 5: 00pm Credit Assessment Evaluation of credit risk of customers through analyzing sources of information and interpretation of financial statements Covers in two parts: Establishing Creditworthiness Basic & In-depth information sources/ credit limit & terms Credit Limit Review Ad hoc and on-going review of customers Cash Collection Three parts to effective collection Collection Policy 6 Collection Procedures Debt Collection Agencies Legal Action Planning stage, Process & remedies Investment Individual: RM per pax Early bird: RM per per (Payment must be made 14 days before the course commence) Group discount: RM per participant for a minimum of 3 participants register together. (Fee inclusive of Refreshment, Training Materials and Resources, Certificate of Completion) Course Expert Mr. BH Soo has more than 30 years of experience, last 20 years in management level, in the field of Credit Management. Having worked from rank to file, he has over 25 years of hands-on field experience gathered from working in various industries; direct selling, manufacturing, distribution and trading, and have diverse background in dealing with all types of customers. He also spent 5 years of his working life in Sales to better understand the selling process before returning to credit scenario. In the past, he worked for Kings Diary, Apex Pharmacy (manufacturing/trading/ distribution), Renawares Pvt Ltd (MLM), Kong Loong Huat Chemicals (Trading), Serv Touch (leasing and rental of photocopying machines). During his years in the field of credit, he has written holistic credit policies to match the companies specific requirements; outlining the ground rules governing the operation of the credit department, effective implementation and execution of the policy. Because of his efforts, it did not only manage the AR well (98% collection of monthly sales by days), but also controlling the debtors ageing of 150 days and above category to less than 5% of the total debtors ageing. He has also conducted many in-house training for sales personnel, sales coordinators, and collection staff on credit procedures and debts collection. Soo is passionate about teaching as he reckons it is his social responsibility to transfer the knowledge and skills, he has learned and acquired over the years, back to society. According to him, there is nothing more satisfying than being able to pass down his knowledge and experiences to the next generation. He is an energetic and highly-motivating speaker in all his training sessions. He believes people can alter their lives by altering their attitudes. Hence, for continuous learning, right attitude is very important. He subscribes to the philosophy of my attitude is my choice. Although I cannot change my world but I can change my attitude about it, and lives a healthier and happier life. He is also an associate member of Malaysian Institute of Management, a committee member of Association of Credit Management Malaysia and an affiliate member of Institute of Credit Management (UK). EDUCATION BACKGROUND Master of Science in Technology Management, University of Staffordshire (UK) Bachelor in Business and Administration, University of South Australia (Australia) Executive Diploma in Management, University of Malaya (Malaysia).

3 TESTIMONIES Before attending the course, I feel demotivated as I unable to engage with customers. However, during the course, I learned the way how to engage with customers. I feel more motivation and have more idea on how to engage with customers. Overall, it is an excellent training by Mr. Soo. I personally like the topic related to credit manage,ent and credit assessment. YH, Tan, Credit Control See Hoy Chan Sdn Bhd I always feel that I lack the knowledge in credit management and debt collection area. But, this training has taught us the knowledge on how to prevent the bad debt and how to stop it from the start. I feel more confident as I feel the empty space in me has been filled up with the knowledge I learned from Soo through this training. Soo is very knowledgeable and loves to shares his experiences in this field with the audiences. Nik Hashina Account Dept, See Hoy Chan Sdn Bhd I feel there is a need to learn more on debt prevention and collection. During the course, I got to learned what I needed which is the strategies and effectiveness of debt collection. After the course, I feel the objective of this training is achieved. Soo is knowledgeable and good ability to deliver the training successfully. I particularly like the topic related to strategies of collection. Nor Azlina, Senior Associate Pos Malaysia Berhad Before the training, I feel that I have minimal knowledge about debt collection. However, during the course, I gained a lot of knowledge on strategies and effective to do collection during the training. I feel the training objective was achieved. Soo has very good knowledge on collection and he delivers the subject very well. It is a very good training to attend. I particularly like the topic related to strategies of collection. Siti Adiya,Senior Associate Pos Malaysia Berhad After the course, I see the importance of credit control to a company. Soo is very aggressive and well experience trainer. I learned about strategies of collection through this training and all areas covered by Soo were great. Norhayati Alias, credit controller Merck Sdn Bhd I learned how to handle difficulties on collection when dealing with customer. After the course, I fell how important the role as credit controller to the company. Soo has good experience, presentable and well knowledge on credit management. I particularly like the topic related to influential skills. Serene Chan, Senior Credit Management Executive Merck Sdn Bhd Before I attend the course, I feel collection is a hard job to do. I learned about communication skills when facing customers or other department on collection. After the course, I feel more confident on collection and things can be done if we put more communication with others. Soo is an excellent trainer! Goh Mei Ling, Account Dept Cigweld (M) Sdn Bhd I feel it is hard and too difficult to solve the debt collection issues. But, during the course, I learned how to solve every customer problem on their debt. I feel more confident now with the knowledge I gained from Soo. Soo is sharing his experiences with audience. I learned better on how to solve collection problems I encounter through the experience Soo shares with us. Nadia Binti Abd Manan, Account Executive Air Liquide Malaysia Sdn Bhd I Before the course I don't have too much of skills and feel that I lack effective methods that could help me in debt collection. But, this training solved my concerns as I learned about other source that can be use to help in collection. Soo is friendly and he sharing very useful experience on collection with audiences. Tracy Tay, Credit Control Logwin art Ocean (M) Sdn Bhd This is very good training as it give me an idea how to be good credit controller. The experiences sharing by Soo is very useful. I learned how to do collection in more effective way. I feel more confident to engage the customer and sales personnel when comes to collection. Salina Sapar, Credit Controller Setia Harzaman Sdn Bhd

4 Registration Download Registration from Registration Online: HERE This Training Programme is SBL Claimable *Subject to PSMB conditions. All registrations MUST be accompanied with PAYMENT 14 days after the issuance of invoice to the event. Completed registration form with CHEQUES should be made in favor of "ITRAININGEXPERT GLOBAL PLT" and bank in to CIMB BANK BERHAD No: or fax the pay-in slip to us at or fax:

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6 INVOICE, REGISTRATION, CANCELLATION, PAYMENTS, DISCOUNT, AND REFUND POLICIES PAYMENT AGREEMENT 1. The organiser shall confirm all registrations latest by one (1) week before the commencement of the 2. To join, please complete this Registration Form and return to us via FAX NO , send a signed scanned copy to info@itrainingexpert.com or register online. Reservation or Registration by Telephone WILL NOT BE ACCEPTED. 3. A pro-forma invoice will be ed to you upon acceptance of the Registration Form. Payment is required within 14 days upon receipt of the invoice. All payment must be before to the training date. Confirmation letter will be issued to participants once payments have been received. All payments must be banked into the organiser s bank account and or fax payment slip as proof of payment. 4. Payment MUST BE DONE prior to the event s commencement otherwise the registrant can be refused entry. 5. For late payment, we will start charging a 10% interest for payment not received 7 days after the completion of the program. 6. Please make cheque payable to: "ITRAININGEXPERT GLOBAL PLT" and bank in to CIMB Bank Berhad 7. Account No: Swift code: CIBBMYKL. or fax the payment slip back to us for confirmation. 8. The course offered is SBL claimable under Human Resources Development Fund (Malaysia). CANCELLATION POLICY 1. The organiser shall confirm all registrations latest by one (1) week before the commencement of the course. 2. Once a registration is confirmed, NO CANCELLATION IS ALLOWED. If the registered delegate is unable to attend, a substitute is allowed. A registration cancelled on the week of confirmation will be charged the full training fee. 3. All cancellations will incur a 20 per cent administration fee. 4. Cancellations made less than seven working days before the training event will not be eligible for a refund. 5. For cancellation in writing (letter/ ) in more than 14 days prior to the training we will prepare a full refund. 6. If you cannot attend an event, you can nominate a substitute at any time without payment of an administration fee. 7. In case of registrations that have been paid in advance, no refunds or credits will be given for registrations cancelled on the week of confirmation or for no-shows. A substitute may be sent. 8. A full (100%) refund may be granted if the course is cancelled by the organiser. The organiser reserves the right to postpone or cancel any course and/or change instructors at any time. PROGRAM POLICY Please note that consultant and topics are confirmed at the time of publishing. However, should circumstances beyond the control of the organizer may occur, we reserve the right to alter or modify the advertised speakers/ topics/ dates if necessary. DATA PROTECTION Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709). ORGANIZER S RIGHT TO CANCEL OR RESCHEDULE We reserve the right to cancel or reschedule any program or course. In the event that, the organizer cancels a program or course, a full refund of the amount paid for the program or course will be issued or applied as a credit toward a rescheduled program or course. We cannot and do not assume responsibility for any other costs (i.e. non-refundable airline tickets or hotel reservations) or damages (including consequential, exemplary, incidental, or tort damages) or for any lost profits resulting from the rescheduling or cancelling a program or course. to info@itrainingexpert.com with any questions or concerns.

9-10 October 2014, Holiday Villa Subang Selangor, Malaysia.

9-10 October 2014, Holiday Villa Subang Selangor, Malaysia. *Checkout the latest dates and training venues on http://www.itrainingexpert.com/public-training-calendar/ Do you want to increase your financial