between the financial and insurance viewpoint DSU WORKING PARTY CONCLUSIONS IMIA Conference 2013 New Delhi

Similar documents
The International Association of Engineering Insurers

Delay In Start-Up Insurance. A Primer Based on Lessons Learned Houston Marine Insurance Seminar September 21, 2015

Risk Control and Claims Handling on Advanced Loss of Profits Insurance (ALOP) (WGP63 (2009))

Striving for Excellence in Engineering Insurance

The Navigators Group, Inc.

The International Association of Engineering Insurers. Access Bridge - Ceneri Tunnel, Gero Stenzel, Partner Re

Business Interruption! Best Practice:! A Forensic Accounting Perspective!

National specific template Log NS.07 business model analysis non-life

Adequacy of Sum Insured IMIA Working Group Paper WGP 105 (17) IMIA Conference Munich, 2 nd to 6 th September 2017

Builder s Risk. Introduction and Coverages. March 9, 2018

([WHQVLRQRIWKH3HULRGIRU'HOD\LQ6WDUW8S&RYHU'68

Comparison of policies put forward by Aon, Marsh, Suncorp and Willis

Fundamentals of Actuarial Techniques in General Insurance

IMIA Working Group Paper WG 92 (15) IMIA Conference Merida, Mexico Sep Engineering Insurance: Best Practice - Claims Protocol

SME BUSINESS INTERRUPTION WEBINAR SERIES

Working Group 104 Inconsistent Insurance and Reinsurance IMIA Conference Munich, Germany 2017

Paul May LLB, MBA, FCII, FCILA, ADipC, DipAIS, ELAE, MAE, MCIArb FIFAA. Chairman Concordia Consultancy Ltd

Investment Policy Statement

Neil Dingwall, Chairman, CAA Standards Steering Committee

Risk Concentrations Principles

Supply Chain Risk Management. Willis Latin America Energy Conference October 10, 2012

CONTENTS. WHY YOU NEED A WARRANTY Page 2. OUR WARRANTIES & OTHER SERVICES Page 6. INDICATIONS & QUOTATION Page 12. REGISTRATION & STANDARDS Page 18

Anthony Cowie Swiss Re September 28, 2007 AIMU/IMUA Seminar New York, NY. Cargo Accumulation

Risk Management User Guide. Prepared By: Neville Turbit Version Feb /01/2009 Risk Management User Guide Page 1 of 36

MSM IS AN ADVOCATE FOR PROJECT OWNERS AND FINANCIERS IN THE EVENT OF A CRISIS CAUSING DELAY AND INCREASED COSTS

C A R I B B E A N A C T U A R I A L A S S O C I A T I O N

RESIDENTIAL & COMMERCIAL DEVELOPER SERVICES

Solvency II Detailed guidance notes for dry run process. March 2010

FUND PROTECT INNOVATION IN THE PROTECTION OF FUND DIRECTORS PERSONAL LIABILITY

DALTON STRATEGIC PARTNERSHIP LLP ORDER EXECUTION POLICY DECEMBER 2017

Dynamic Risk Management Outline of proposed DRM accounting model and next steps

THE CHARTERED INSURANCE INSTITUTE. Unit P93 Commercial property and business interruption insurances

Chubb Technical lines

2018 Sponsor Prospectus

Beazley Financial Institutions

Commercial Insurance

Executive Summary. This paper discusses some of these key tax considerations that the Government should review closely:

Insurance alert Highlights

UIBL. United Insurance Brokers Ltd. Client Service Charter

Aviation Premises, Hangarkeepers and Products Liability Insurance

Charities. Empowering results with insurance and risk solutions for Charities. Risk. Reinsurance. Human Resources.

Revenue Changes for Insurance Brokers

Environmental Impairment Liability

Cash Flows Included. Darryl Wagner, FSA, MAAA. Insurance IFRS Seminar December 1, 2016 Darryl Wagner. Session 11

Guidelines. Actuarial Work for Social Security

THE PITFALLS OF EXPOSURE RATING A PRACTITIONERS GUIDE

Combined General Liability Insurance

Global Optimization. Dusseldorf Global Client Meeting

Insurance Property. What sets us apart?

Statement of Guidance

HOW TO OBTAIN SURETY BONDS:

HEALTH PREMIUMS and HEALTH CLAIM RESERVES LR016, LR020 and LR021

Aon Hewitt Retirement & Investment

Information session on IFRS 17

Affinity and Partnership Marketing in UK Commercial Non-Life Insurance

PILLAR 3 DISCLOSURES MERCER UK AUGUST 2016

Dave Hollander. Ian Meadows. Global Insurance Advisory Lead, EY. Global Insurance Blockchain Leader, EY. Blockchain: Moving from concept to reality

Changes at a glance

IndustryEdge for technology companies OUR KNOWLEDGE IS YOUR EDGE

Allianz Group & AGCS. Alexander Mack Chief Claims Officer. Munich, July 9 th, 2015

US GAAP Accounting Treatment Alternatives, Private Investments, Operating Affiliates

LOSS OF PROFITS INSURANCE PROPOSAL FORM

About ProCon. Introduction. Why ProCon?

EDI Forms Solution. Informational Session

In transition The latest on IFRS 17 implementation

An employee s guide to auto enrolment

IFRS 17 A Non-Life Perspective. Darren Shaughnessy, Joanne Lonergan

GUIDANCE NOTE FOR LICENSED INSURERS ON REINSURANCE AND OTHER FORMS OF RISK TRANSFER

Independence, integrity and accountability of Eurostat and of the European Statistical System (ESS)

Business Interruption Coverage and Extra Expenses

Results of Lockton s 2018 risk management survey

City Policy & Procedure

The Zurich advantage. Claims services that get you back to business

TESTIMONIALS FROM PREVIOUS DELEGATES

Surveyors Professional Indemnity Insurance

CARGO REINSURANCE DELIVERING A SUPERIOR SERVICE WITH A COMPREHENSIVE RANGE OF PRODUCTS INDEPENDENT CONNECTED COMMITTED.

THIRD PARTY ADMINISTRATION (TPA) EXPERTISE MARITIME CLAIMS SERVICES OVERVIEW CONSTRUCTION CLAIMS GENERAL LIABILITY

Business Interruption Training Series

IFRS 9 METHODOLOGY: HOW DO YOU MEASURE UP?

TO FIT YOUR BUSINESS

AK Advisory Partners LLC: Educational Module Series. Client Servicing & Client Retention. (Updated January 2009)

NAIC CIPR Spring Event on Pandemics

Merchant Navy Officers Pension Fund (MNOPF) Statement of Investment Principles

Global Property. Allianz Global Corporate & Specialty. Global Property. Tailor-made solutions for international property insurance

Introduction To The Income Statement

Reinsurance for Injury Schemes

Series 5, Session 16 A Maritime Knowledge Shipping Session Damage & Risk Assessment 21 June 2011, Tuesday, 2pm - 5pm STI Auditorium, 9 th Floor,

MORRIS 2.0. Updates to our Wholesale Mortgage Portal. Equal Housing Lender Member FDIC NMLS#

Interpretation of Financial Statements

LEG Defect Exclusions and Project Delays

For captive insurers and captive insurance managers

Motor Vehicle Claim Form

(b) Flexible Budget For The Year Ended 31 May 2003

Chapter 7. Assumptions Table of Contents

market bulletin Ref: Y4253 Lloyd s Asia and other Overseas Territories: Important Information Regarding Placement & Claims Handling

Liability Application

Consultation Paper: Insurance in Superannuation Code of Practice. September 2017 The Insurance in Superannuation Working Group

Focus Underwriting. Policy Summary Commercial Legal Expenses Insurance A PARTNER YOU CAN TRUST

PRIVATE LENDING FREQUENTLY ASKED QUESTIONS

Transcription:

between the financial and insurance viewpoint DSU WORKING PARTY CONCLUSIONS IMIA Conference 2013 New Delhi

AGENDA o Background o Working aims and activities o What was achieved? o Next chapter o Question and answer session 2

BACKGROUND WHY? o Historical difficulties o High profile claims activity o Low DSU premium base o Increasing exposures o Complexity o Evolving accountancy practices 3

MUTUAL AREAS OF UNCERTAINTY: A COLLECTIVE FEELING OF UNEASE A common appreciation of the issues Broker (and Client/Lenders) Underwriter Loss Adjustor 4

UNCERTAINTY DSU Model certainty World of uncertainty World of risk 5

FROM UNCERTAINTY TO CERTAINTY VIA IMPROVED TRANSPARENCY DSU Model certainty World of uncertainty World of risk By sharing information systematically greater transparency can be achieved resulting in improved insurability. 6

HOW WERE THE ISSUES ADDRESSED? To build upon the good work of prior publications: o Global Reinsurer technical papers o IMIA Working Group papers 6-53 (1996), 11 (2000), 25 (2002), 48 (2006) and 63 (2009) o Insurance of Revenue for Projects Under Construction ASG 254 (published 2003) o o Various Loss Adjustor, Lawyer, Broker and Insurer publications Numerous market presentations, working groups and discussions INTENTION TO PICK UP ON THE ISSUES RAISED AND FOCUS ON SOLUTIONS 7

DSU WORKING PARTY PARTICIPANTS Munich Re Zurich XL Liberty Catlin Allianz Marsh JLT Aon Willis Matson Driscoll Damico (forensic accountants) Cunninghams and Integra also consulted 8

FACT FINDING EXERCISE Questionnaire Sent out by each broker to o 2/3 selected Owners. o Lenders Insurance Advisers. Results (non attributable) reported to Group and consolidated. Discussion points o Lack of transparency o DSU form versus accounting practice o Lack of underwriting information o Need for customisation Wording by industry segment? No Sum Insured against the Financial Model? Yes o Lack of expertise o Mismatch of expectations 9

MISMATCH OF EXPECTATIONS Client perspective Insurer perspective The client s wish There is a delay please indemnify us! No. Then we need an extension We have a PD loss please indemnify us under the DSU section Yes please indemnify us! Yes but that shouldn t matter. and what has been purchased? Is it caused by insured property damage? there is no automatic extension. Please provide additional information.. is the PD loss covered at all? Are there any other delays caused by uninsured events? Are other delays reducing the indemnifiable period? 10

RESULT Closing the Gap o DSU Principle Paper o DSU overview for non experts o Akin to a "key facts" document o High level o Concise o DSU Sum Insured Worksheet These are the Lead in for further discussion with the clients and brokers 11

DSU PRINCIPLES PAPER DSU Principle Paper outlining the basic intention/concept of DSU By explaining the intention of the cover, close the gap between differing expectations. 12

DSU PRINCIPLES PAPER - FOOTNOTE Your insurance adviser should be able to assist with the following: o A detailed explanation of principles and the scope of cover. o Insurance programme design, assessment of needs, selection of interest. insured, sum insured, maximum indemnity period, reinstatement needs. o Identification of potential loss scenarios with indemnity examples. o Establishing a statement of intent from Insurers on advancing the trigger date/extending the period of insurance. o Periodic reviews of project schedule. It does not provide all the answers, but should help start the conversation 13

DSU SUM INSURED WORKSHEET Obtain transparency of the sum insured and thereby close the gap of what is intended to be insured 14

DSU WORKSHEET FINANCIAL COMPONENTS Revenue Net Profit Fixed Costs Variable Costs Also: Net Operating Margin Labour, Rent, Depreciation, insurance, Take-or-pay, Fixed Overheads Raw Materials, Consumables, Packaging, Selling Costs True Net Profit Debt Capital Repayment Debt Interest Payment Operating Fixed Costs (see above) No Need to Insure 15

DSU WORKSHEET FINANCIAL COMPONENTS Revenue Net Profit Fixed Costs Variable Costs Also: Net Operating Margin Labour, Rent, Depreciation, insurance, Take-or-pay, Fixed Overheads Raw Materials, Consumables, Packaging, Selling Costs True Net Profit Debt Capital Repayment Debt Interest Payment Operating Fixed Costs (see above) No Need to Insure Debt Service Insurable Interest 17

DSU WORKSHEET FINANCIAL COMPONENTS Revenue Net Profit Fixed Costs Variable Costs Also: Net Operating Margin Labour, Rent, Depreciation, insurance, Take-or-pay, Fixed Overheads Raw Materials, Consumables, Packaging, Selling Costs True Net Profit Debts Capital Repayment Debt Interest Payment Operating Fixed Costs (see above) No Need to Insure Debt Service Increased Cost of Working YES Costs to Minimise Loss NO Additional Costs

DSU WORKSHEET: PROVISION OF INFORMATION PRE-INCEPTION Provision of information prior to inception will promote improved transparency of the DSU sum insured value split 19

Project name: Period in month Total 1 2 3 4 23 24 Anticipated Turnover Variable Costs 0.0 0.0 Variable Staff / Labour Costs 0.0 Variable Maintenance Costs 0.0 Depreciation (proportional to time of use) to be included in SI 0.0 Fuel (non Take-or-Pay) cover not requested 0.0 Raw Materials 0.0 Consumables 0.0 Gross Profit 0.0 Anticipated Net Profit Debt Service: Capital repayment cover not requested 0.0 0.0 Capital Repayments to be included in SI 0.0 Specified Standing Charges 0.0 Debt Service: Interest payment 0.0 Interest Payment / Loan Fees Fixed Operating Expenses to be included in SI 0.0 0.0 Fixed Staff / Labour Costs to be included in SI 0.0 Fixed Maintenance Costs to be included in SI 0.0 Depreciation (unrelated to actual use) to be included in SI 0.0 Take-orPay Costs for fuel or raw material to be included in SI 0.0 0.0 Re-Financing to be included in SI 0.0 Re-Advertising to be included in SI 0.0 Cancellation Costs to be included in SI 0.0 Trade Deficit to be included in SI 0.0 Additional ICW to be included in SI 0.0 Extra Expenses to be included in SI 0.0 Additional Costs Sum Insured for IP max 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Before using the sheet, please enable the macros! 0.00 0 0 0 0 0

Project name: Total 1 2 3 4 23 24 Anticipated Turnover 1200.0 50.0 50.0 50.0 50.0 50.0 50.0 Variable Costs 200.0 Variable Staff / Labour Costs 32.0 1.0 1.0 1.0 1.0 2.0 2.0 Variable Maintenance Costs 24.0 1.0 1.0 1.0 1.0 1.0 1.0 Depreciation (proportional to time of use) to be included in SI 24.0 1.0 1.0 1.0 1.0 1.0 1.0 Fuel (non Take-or-Pay) cover not requested 24.0 1.0 1.0 1.0 1.0 1.0 1.0 Raw Materials 72.0 3.0 3.0 3.0 3.0 3.0 3.0 Consumables 24.0 1.0 1.0 1.0 1.0 1.0 1.0 Gross Profit 1000.0 Anticipated Net Profit to be included in SI 100.0 Debt Service: Capital repayment 84.0 Capital repayment is part of the net profit and can Capital Repayments cover not requested 84.0 2.0 2.0 2.0 2.0 5.0 5.0 Specified Standing Charges 900.0 Debt Service: Interest payment 300.0 Period in month Interest Payment / Loan Fees to be included in SI 300.0 20.0 20.0 20.0 20.0 5.0 5.0 Fixed Operating Expenses 600.0 Fixed Staff / Labour Costs to be included in SI 360.0 15.0 15.0 15.0 15.0 15.0 15.0 Fixed Maintenance Costs to be included in SI 240.0 10.0 10.0 10.0 10.0 10.0 10.0 Depreciation (unrelated to actual use) to be included in SI 0.0 Take-orPay Costs for fuel or raw material to be included in SI 0.0 Additional Costs 100.0 Re-Financing to be included in SI 52.0 10.0 9.0 8.0 7.0 Re-Advertising to be included in SI 0.0 Cancellation Costs to be included in SI 38.0 10.0 28.0 Trade Deficit to be included in SI 10.0 1.0 1.0 1.0 1.0 Additional ICW to be included in SI 0.0 Extra Expenses to be included in SI 0.0 Sum Insured for IP max 1100.0 53.0 62.0 79.0 50.0 41.0 41.0 Before using the sheet, please enable the macros! 53.00 115 194 244 1059 1100

Project name: Anticipated Turnover Variable Costs Total 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 1200.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 50.0 200.0 Variable Staff / Labour Costs 32.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 Variable Maintenance Costs 24.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 Depreciation (proportional to time of use) to be included in SI 24.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 Fuel (non Take-or-Pay) cover not requested 24.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 Raw Materials 72.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 Consumables 24.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 Gross Profit 1000.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 47.0 Anticipated Net Profit to be included in SI 100.0-3.0-3.0-3.0-3.0-3.0-3.0 2.0 2.0 2.0 2.0 2.0 2.0 7.0 7.0 7.0 7.0 6.0 6.0 11.0 11.0 11.0 11.0 11.0 11.0 Debt Service: Capital repayment 84.0 Capital repayment is part of the net profit and can be insured if net profit is not requested. Insurable amount up to max. the amount of net profit! Capital Repayments cover not requested 84.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0 4.0 4.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 Specified Standing Charges 900.0 Debt Service: Interest payment 300.0 Interest Payment / Loan Fees to be included in SI 300.0 20.0 20.0 20.0 20.0 20.0 20.0 15.0 15.0 15.0 15.0 15.0 15.0 10.0 10.0 10.0 10.0 10.0 10.0 5.0 5.0 5.0 5.0 5.0 5.0 Fixed Operating Expenses 600.0 Fixed Staff / Labour Costs to be included in SI 360.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 15.0 Fixed Maintenance Costs to be included in SI 240.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 10.0 Depreciation (unrelated to actual use) to be included in SI 0.0 Take-orPay Costs for fuel or raw material to be included in SI 0.0 100.0 11.0 20.0 37.0 8.0 7.0 6.0 5.0 4.0 1.0 1.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Re-Financing to be included in SI 52.0 10.0 9.0 8.0 7.0 6.0 5.0 4.0 3.0 Re-Advertising to be included in SI 0.0 Cancellation Costs to be included in SI 38.0 10.0 28.0 Trade Deficit to be included in SI 10.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 Additional ICW to be included in SI 0.0 Extra Expenses to be included in SI 0.0 Additional Costs Sum Insured for IP max 1100.0 Period in month 53.0 62.0 79.0 50.0 49.0 48.0 47.0 46.0 43.0 43.0 42.0 42.0 42.0 42.0 42.0 42.0 41.0 41.0 41.0 41.0 41.0 41.0 41.0 41.0 Before using the sheet, please enable the macros! 53.00 115 194 244 293 341 388 434 477 520 562 clear 604 all contents 646 688 730 772 813 854 895 936 977 1018 1059 1100

90.0 1200 Figures per month im mio 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10.0 0.0 79.0 62.0 53.0 50.0 49.0 48.0 47.0 46.0 43.0 43.0 42.0 42.0 42.0 42.0 42.0 42.0 41.0 41.0 41.0 41.0 41.0 41.0 41.0 41.0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 1000 800 600 400 200 0 Figures accumulated over the period im mio Period in months

BENEFITS OF THE DELIVERABLES Pre-inception Post-inception Post-loss Insured Understands what he buys Correct SI Increased transparency Insurer Increased model certainty Increased transparency Understands what he sells Improved ability to secure cover changes Improved ability to handle changes mid term, e.g. extensions Policy delivers as expected Increased product credibility = Increased DSU take up / bigger premium pot Adjuster Less need to discuss coverage aspects with client Closer correlation with accounting practice Broker Alignment of expectations Adequacy of product Increased transparency More confidence to sell product Closer client relationship Can respond to client needs Happier client Increased DSU take-up / greater earnings 24

BENEFITS OF THE DELIVERABLES Pre-inception Post-inception Post-loss Insured Understands what he buys Correct SI Increased transparency Insurer Increased model certainty Increased transparency Understands what he sells Improved ability to secure cover changes Improved ability to handle changes mid term, e.g. extensions Policy delivers as expected Increased product credibility = Increased DSU take up / bigger premium pot Adjuster Less need to discuss coverage aspects with client Closer correlation with accounting practice Broker Alignment of expectations Adequacy of product Increased transparency More confidence to sell product Closer client relationship Can respond to client needs Happier client Increased DSU take-up / greater earnings 25

BENEFITS OF THE DELIVERABLES Pre-inception Post-inception Post-loss Insured Understands what he buys Correct SI Increased transparency Insurer Increased model certainty Increased transparency Understands what he sells Improved ability to secure cover changes Improved ability to handle changes mid term, e.g. extensions Policy delivers as expected Increased product credibility = Increased DSU take up / bigger premium pot Adjuster Less need to discuss coverage aspects with client Closer correlation with accounting practice Broker Alignment of expectations Adequacy of product Increased transparency More confidence to sell product Closer client relationship Can respond to client needs Happier client Increased DSU take-up / greater earnings 26

BENEFITS OF THE DELIVERABLES Pre-inception Post-inception Post-loss Insured Understands what he buys Correct SI Increased transparency Insurer Increased model certainty Increased transparency Understands what he sells Improved ability to secure cover changes Improved ability to handle changes mid term, e.g. extensions Policy delivers as expected Increased product credibility = Increased DSU take up / bigger premium pot Adjuster Less need to discuss coverage aspects with client Closer correlation with accounting practice Broker Alignment of expectations Adequacy of product Increased transparency More confidence to sell product Closer client relationship Can respond to client needs Happier client Increased DSU take-up / greater earnings 27

SUPPORTING DOCUMENTS DSU Introduction Presentation 28

Next Chapter What now? Market-wide distribution of the papers & presentation Share with peers and clients at every opportunity Use the Sum Insured worksheet Prompt for discussions on managing portfolio volatility What next? Extensions to the DSU Period of Insurance LEG Group plus guests With & Without physical damage incidents Explore market practice / existing wordings and clarify intent Project Progress Monitoring initiative IMIA Group in progress 2013 29

All documents are available to view and download: The International Engineering Insurance Association at www.imia.com under Key topics London Engineering Group at www.londonengineeringgroup.com under DSU toolbox - please note LEG website is undergoing a refurb. THANK YOU FOR YOUR ATTENTION DSU London Market Working IMIA Conference 2013 New Delhi Supported by: LEG London Engineering Group

QUESTIONS AND COMMENTS? DSU London Market Working IMIA Conference 2013 New Delhi Supported by: LEG London Engineering Group