Line Application Form COMPANY / CLIENT INFORMATION Company Name: Company Postal Address: City: Company Reg. No.: Name: Telephone No.: Cell Number: E-Mail Address: *Copy of Director/s ID required with signed application. Postal Code: Vat No.: Surname: Fax No.: METHOD OF PAYMENT: EFT MONTHLY LINE RENTALS, USAGE AND PREPAID DEPOSIT DETAILS *Payment on PrePaid calls has to be confirmed by proof of payment from Bank email service only to accounts@sa-telecoms.co.za. Company name to be used as reference. First National Bank RB Telecoms (Pty) Ltd Banking Details: Acc No.: 62480368218 Branch Code: 256755 Proof of payment to be faxed to 086 772 3307 or email accounts@sa-telecoms.co.za SA Telecoms offer voice termination in Advance (pre-paid) or Arrears (post-paid) o On Arrears billing, the invoice is automatically generated and emailed on the 25th of each month in respect of that month's service fee and the previous month's calls. Payment due in full within 5 days of receipt of invoice, via debit order. o On Pre-paid monthly line rental payment is required by the 01 st of every month o Top-ups will generally be processed within 4 hours (during office hours) of the funds clearing. All rates exclude VAT and are subject to interconnect rate changes. CUSTOMER ACKNOWLEDGEMENT I have read the terms and conditions contained herein and agree to be bound by such terms and conditions. Client Name Signature Date Page 1 of 5
Packages & Rates Qty: Description: Set Up: Monthly @ Once off Line Activation R 250.00 - Line Rental - R Additional Number (Geographical) - R 100.00 Telkom / Neotel Geographical number (012, 011, 021, 031 etc.) porting R 400.00 per number - Call Recording Per Extension - R50.00 Hosted Pabx Free Free Tick DATA (Rates on Request) GB/Speed Monthly@ Y / N Capped ADSL Y / N Uncapped ADSL USAGE BILLING OPTION ( please indicate with x ) Prepaid Post Paid CALL RATES PER MINUTE Local: 0.32c National: 0.32c Mobile: 0.69c International: *0.89c **All rates are subject to interconnect rate changes. All Calls are billed per second from the first second. *International rate country dependent, may vary. STANDARD TERMS AND CONDITIONS FOR SA TELECOMS LINES & SERVICES 1. The Service 1.1. You are required to have the following in place in order to access and make use of the Service 1.1.1. Suitable connectivity (SA Telecoms recommends Fibre, ADSL or leased line connectivity, or LTE Wireless Internet Router; and 1.1.2. The necessary Voice Device(s) to make use of the Service. This may or may not be supplied by SA Telecoms (see 1.2). 1.2. All equipment supplied by SA Telecoms will be covered by the standard equipment warranty, offsite technical telephonic support will be provided at no cost, should onsite support be necessary a standard call out fee of R650.00 will be applicable. 1.3. Voice Numbers: 1.3.1. The allocation of a number is made subject to the relevant terms and conditions of use imposed by the Independent Communications Authority of South Africa (ICASA). 1.3.2. SA Telecoms cannot guarantee the provision of any specific number/s to you and although it shall use its reasonable endeavours to provide sequential numbers, if requested, SA Telecoms cannot guarantee that it shall be able to do so. 1.3.3. Subject to the provisions of clause 1.3.2 any number/s supplied to you is/are supplied to you for the purpose of use in terms of the Service and whilst such number is personal to you for the duration of SA Telecoms provision of the Service to you, you shall never become the owner of such number. Accordingly you may not sell, lease, transfer, assign or otherwise alienate your rights in respect of such number/s, contrary to the provisions of these Service terms and the use thereof shall only be for the duration of SA Telecoms provision of the Service to you. 1.3.4. If the Service is suspended by SA Telecoms in terms of the Standard Terms and Conditions or as a result of a breach by you of the Agreement, SA Telecoms cannot guarantee that the same number/s allocated previously would be allocated to you again. 1.3.5. SA Telecoms does not make any representation of whatever nature that the number allocated to you will be reachable from Telkom s network or from any other telecommunication platforms. SA Telecoms shall however use its reasonable endeavours to ensure that the number allocated to you will be reachable by other users of the Service or related Services, but cannot supply any guarantees in this regard. 1.3.6. SA Telecoms shall not be liable for any loss, damage, costs or expense of whatever nature arising from such change of number(s) or unavailability of numbers or the Service. 1.4. The Service operates on the basis of a fair usage policy, which is designed to ensure that the minutes available to the vast majority of our customers are not negatively impacted because of excessive usage by other customers. SA Telecoms continuously monitors usage patterns and may restrict the service to very heavy users. Page 2 of 5
1.5. The quality of the Service depends on various factors, including your location, line quality, Internet traffic, fluctuations in the internet, your underlying internet service, service outages etc. We accordingly do not guarantee, warrant or represent the quality of the calls or the clarity of voice. 1.6. The Service will not function during an electrical power or broadband outage. 1.7. The Service may not be compatible with certain internet services. 1.8. The Service may be impaired when you upload or download data using the connectivity over which the Service is used, at the same time as making or receiving a call. 1.9. SA Telecoms specifically does not guarantee, warrant or represent that: 1.9.1. Our rates are cheaper than normal PTSN calls; 1.9.2. Should you use an emergency services number that it will operate correctly and/or that your location will be ascertainable based on your number; or 1.9.3. All local or international telephone numbers can be called. 2. Charges 2.1. The charges payable for the Service are displayed on the Application above. Rates per minute vary according to the destination which is called. 2.2. On PrePaid service once PrePaid credit is reached, no further chargeable calls will be permitted via the Service until the PrePaid amount has been restored by EFT. The Service shall however continue to operate in terms of receiving calls and allowing the use of free calls to other users of the Service. 2.3. In cases were the client has capped the monthly spend, the limit may be increased at the request of Client to any value, however Client will be required to pay to SA Telecoms a deposit equal to the required monthly spend limit amount. This deposit shall be kept by SA Telecoms until the account is terminated and refunded to Client subject to clause 3.3 below. 2.4. On post-paid accounts payment is required within 5 days of receipt of the invoice, should payment not be received within the specified period all lines will be suspended and subject to a reconnection fee of R250.00 per number suspended. 2.5. SA Telecoms reserves the right to adjust service charges at their sole discretion. Existing subscribers will receive one month s notice relating to price adjustments. 2.6. It is the policy of SA Telecoms to provide subscription only on the basis of a debit order on a bank account. 2.7. SA Telecoms reserves the right to withhold access for overdue accounts, while the subscriber shall continue to be liable for the service until the conditions of notice of termination are fulfilled. 2.8. SA Telecoms reserves the right to recover any and all outstanding amounts, owed to SA Telecoms by repossessing any or all equipment supplied to customer by SA Telecoms. The value of the equipment will be determined according to condition and factoring in of depreciation and will be off set against amounts owed by customer. 3. Duration and Termination 3.1. Upon termination of this Agreement, any outstanding amounts will be due and payable immediately upon cancellation, and an additional a service cancellation fee of R500.00. 3.2. Should payment not be received in accordance with clause 3.1 above, the amount outstanding shall be deducted from the deposit where such deposit has been paid to SA Telecoms in connection with the use of the Service. 3.3. Where a deposit has been paid to SA Telecoms in connection with the use of the Service, such deposit shall be refunded to Client within 30 (thirty) days of termination, subject to 3.2 above. 3.4. Cancellation of a subscription does not release the account holder from paying any and all amounts due to SA Telecoms at the time of cancellation. 3.5. The agreement shall continue indefinitely and shall be terminable on the expiry of 1 calendar month written notice given by either party to be effective on any anniversary of the Effective Date. Page 3 of 5
BANK DEBIT ORDER INSTRUCTION / CREDIT CARD AUTHORITY Name (Debtor) : Date : Address : Contract No. : Debit Amount : Commencement Date : Contact No : Dear Sirs/Madams Abbreviated name as registered with the bank : The details of my/our account are as follows: BANK : BRANCH TOWN : BRANCH NO. : ACCOUNT NAME. : ACCOUNT NO. : TYPE OF A/C : (savings, current, transmission) This signed Authority and Mandate refers to our contract as dated as on signature hereof ("the Agreement"). I / We hereby authorise you to issue and deliver payment instructions to the bank for collection against my / our abovementioned account at my / our above mentioned bank (or any other bank or branch to which I / We may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing of no less than 20 ordinary working days, and sent by prepaid registered post or delivered to your address indicated above. The individual payment instructions so authorised to be issued must be issued and delivered as follows i. On the day ("payment day") of each and every month commencing on. In the event that the payment day falls on a Saturday, Sunday or recognized South African public holiday, the payment day will automatically be the very next ordinary business day. Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account; i. Monthly; on or after the dates when the obligation in terms of the Agreement is due and the amount of each individual payment instruction may not be more or less that the obligation due; I / We understand that the withdrawals hereby authorised will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the Agreement. A payment reference is added to this form before the issuing of any payment instruction. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you. MANDATE I / We acknowledge that all payment instructions issued by you shall be treated by my/our above mentioned bank as if the instructions had been issued by me/us personally. CANCELLATION I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you. Page 4 of 5
ASSIGNMENT I / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party. Signed at on this day of 20 SIGNATURE Page 5 of 5