Master Degree Exit Interview Engineering Management

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Polytechnic University of Puerto Rico Master Degree Exit Interview Engineering Management 2015 Graduate School, Coop Program and Institutional Research Office 1

2

Sample Sample 2015 Population 83 Sample 38 Percent of participation 46% 3

STUDENT INFORMATION 4

Gender Male Female Total 28 9 37 10 9 8 7 24% 6 5 4 3 2 76% Female Male 1 5

FINANCIAL SUPPORT 6

Financial support during graduate study Financial Support Educational Loan 17 Individual Support 8 PR Higher Education Scholarship 0 Other 6 Total 31 PR Higher Education Scholarship Other 19% Individual Support 26% Educational Loan 55% 7

Graduate assistant position Graduate assistant position Research Assistant 2 Teaching Assistant 0 Total 2 Teaching Assistant Research Assistant 10 8

Online course Location I studied less than 5 of my courses online 18 I studied 5 or more of my courses online 12 None 3 Total 33 I studied 5 or more of my courses online 36% None 9% I studied less than 5 of my courses online 55% 9

TIME NOT TAKING COURSES OR WORKING ON RESEARCH PROJECT OR THESIS 10

Take time without work in your degree Not work on degree Yes 6 No 31 Total 37 Yes 16% No 84% 11

Time without work in your degree Time Less than one year 0 1 year 0 1-2 years 0 2 years 2 2-3 years 0 3 years 0 4 years 0 5 years or more 4 Total 6 Less than one year 5 years or more 67% 1 Year 1-2 Years 2 years 33% 4 years 2-3 years 3 years 12

PAPER ACCEPTED FOR PUBLICATION 13

Any paper accepted for publication Accepted Yes 1 No 35 Total 36 Yes 3% No 97% 14

ACTIVITIES 15

What main activities are you engaged in at the present time? Key Statement A Employed 35 or more hours per week. 24 B Employed in a full-time position (six months or less) 15 C Employed less than 35 hours per week. 0 D Actively seeking full-time employment. 10 E Enrolled in an educational institution. 4 F Serving an internship required for state or professional licensing. G Voluntary unemployed. 1 H Other 6 Total 60 0 16

What main activities are you engaged in at the present time? D 17% E 7% G F 1% H 1 A 4 C B 25% 17

Which one is your principle activity? Key Statement A Employed 35 or more hours per week. 18 B Employed in a full-time position (six months or less) 10 C Employed less than 35 hours per week. 0 D Actively seeking full-time employment. 5 E Enrolled in an educational institution. 0 F Serving an internship required for state or professional licensing. 0 G Voluntary unemployed. 0 H Other 3 Total 36 18

Which one is your principle activity? C D 14% E G F H 8% B 28% A 5 19

EMPLOYMENT 20

When you choose the graduate program, how strongly did you expect to obtain a job directly related to it? Evaluation Very Strongly 25 Somewhat Strongly 10 Not Strongly at all 1 Total 36 Somewhat Strongly 28% Not Strongly at all 3% Very Strongly 69% 21

Currently working Working Yes 32 No 5 Total 37 10 95% 14% 9 85% No Yes 8 86% 75% 22

Location of the company Location Puerto Rico 32 United States 0 Other 0 Total 32 United States Other Puerto Rico 10 23

Working load Working Load Full Time 32 Part Time 0 Total 32 10 9 8 7 6 5 4 3 2 10 Part Time Full Time 1 24

The present job is related with your degree Related Yes 25 No 7 Total 32 10 9 8 7 6 5 4 3 22% 78% No Yes 2 1 25

If the job is not related to your major field, what was the main reason for taking it? Key Reason A Could not find a job in my field 0 B Better pay than a job in my field 0 C Better opportunity for advancement than my field 2 D To see if I like this kind of work 0 E Opportunity to help people or be useful to society 1 F Geographical location appealed to me 0 G Best opportunity among available jobs 0 H Other 0 Total 3 26

If the job is not related to your major field, what was the main reason for taking it? F G A H B E 33% C 67% D 27

Level of education required for your present job Degree Doctorate s degree 0 Master s degree 2 Bachelor s degree 28 Associate or Technical degree 0 Certification 0 Some college 0 No college required 0 10 9 8 7 6 5 4 3 2 1 7% 93% Total 30 28

Starting Yearly Salary Salary Range $20,000 or less 5 $20,001-$25,000 2 $25,001-$30,000 2 $30,001-$35,000 5 $35,001-$40,000 5 $40,001-$45,000 5 $45,001-$50,000 3 $50,000+ 5 Total 32 29

Starting Yearly Salary 16% 16% 16% 16% 16% 16% 14% 12% 1 9% 8% 6% 4% 6% 6% Percent 2% 30

Current Yearly Salary Salary Range $20,000 or less 2 $20,001-$25,000 1 $25,001-$30,000 0 $30,001-$35,000 0 $35,001-$40,000 3 $40,001-$45,000 3 $45,001-$50,000 6 $50,000+ 16 Total 31 31

Current Yearly Salary 6 5 52% 4 3 2 19% Percent 1 6% 3% 1 1 32

What kind of organization employs you? Organization Business or Industry 23 Government agency 4 Educational institution 0 Non-profit organization 1 10 9 8 7 6 5 3% 6% 3% 13% Other Self-employed Non-profit organization Self-employed 2 Other 1 Total 31 4 3 2 74% Educational institution Government agency 1 Business or Industry 33

Level of satisfaction with your present job Satisfaction Completely satisfied 17 Pretty satisfied 11 Not very satisfied 3 Total 31 10 9 8 7 6 5 4 1 35% 3 2 55% 1 Completely satisfied Pretty satisfied 34 Not very satisfied

To what extent do you deal that your present job contributes to attaining your career goals? Deal A great deal 22 Somewhat 7 Not at all 2 Total 31 10 9 8 7 6 5 4 3 6% 23% 71% Not at all Somewhat A great deal 2 1 35

Which factors assisted you in finding your present job? Legend Statement A Above average GPA 15 B Academic major 19 C Double major 1 D Competence in foreign language 6 E Competence in English 17 F Competence in mathematics 11 G Competence in computers 15 H Work experience or internship/volunteer experience 12 I An effective job search campaign 3 J Extra-curricular experiences providing skills sought by employers 6 K Personality or interpersonal skills 19 L Knowing someone who was able to influence the hiring decision 4 36 M Other 4 Total 132

Which factors assisted you in finding your present job? 16% 14% 14% 13% 14% 12% 11% 11% 1 8% 8% 9% 6% 5% 5% 4% 2% 1% 2% 3% 3% 37 A B C D E F G H I J K L M

EDUCATIONAL ACTIVITIES 38

What are your plans for future educational activities? Key Statement A I do not plan to go to school again 0 B Taking interesting classes 7 C Acquiring job skills 14 D Obtaining a license authorizing the practice of an occupation 15 E Obtaining a second bachelor s degree 1 F Obtaining a second master s degree 4 G Obtaining professional or doctor s degree 17 H Obtaining a Technical Certification 18 I Other 1 Total 77 39

What are your plans for future educational activities? 25% 22% 23% 2 18% 19% 15% 1 9% 5% 5% 1% 1% 40 A B C D E F G H I

Are you considering pursuing Graduate Studies (PhD)? 10 Admitted Yes 18 No 14 Total 32 9 8 7 44% 6 5 4 No Yes 3 56% 2 1 41

When are you considering pursuing Graduate Studies (PhD)? 10 Admitted Immediately 0 Within one (1) year 16 Total 16 9 8 7 6 5 4 10 Within one (1) year Immediately 3 2 1 42

Are you already been admitted for further graduate study? 10 Admitted Yes 2 No 16 Total 18 9 8 7 6 5 4 3 2 89% No Yes 1 11% 43

Have you passed the Fundamental Engineering Examination? Year Yes 17 No 9 Haven t take it 7 Total 33 10 9 21% 8 7 27% 6 Haven't take it 5 No Yes 4 3 2 52% 1 44

Have you passed the Professional Engineering Examination? 10 Year Yes 8 No 8 Haven t take it 16 9 8 7 5 Total 32 6 5 Haven't take it No 4 3 2 25% Yes 1 25% 45

COOP AND PLACEMENT OFFICE 46

Have you ever participated in COOP Internship? 10 Participated Yes 9 No 29 Total 38 9 8 7 6 5 4 76% No Yes 3 2 1 24% 47

Have you ever handed over your resume to the office? 10 Handed over resume 9 Yes 18 No 20 Total 38 8 7 6 5 4 53% No Yes 3 2 47% 1 48

Are you available for employment? 10 Available 9 Yes 22 No 16 Total 38 8 7 6 5 4 42% No Yes 3 58% 2 1 49

PROGRAM EVALUATION 50

What is your perception of the academic expectations of your program? 5 45% 4 35% 3 25% 2 45% 42% Evaluation Excellent 17 Above Average 16 Average 4 Below Average 0 Poor 1 Total 38 15% 1 11% 5% Excellent Above Average Average Below Average 3% Poor 51

How would you rate your program s performance in keeping pace with recent trends and developments in your field? 6 5 4 3 2 42% 5 Evaluation Excellent 16 Above Average 19 Average 2 Below Average 1 Poor 0 Total 38 1 Excellent Above Average 5% Average 3% Below Average Poor 52

How would you rate the research opportunities your program provided to graduate students? 5 45% 4 35% 3 25% 2 15% 1 5% 29% 45% 13% 8% 5% Evaluation Excellent 11 Above Average 17 Average 5 Below Average 3 Poor 2 Total 38 Excellent Above Average Average Below Average Poor 53

How would you rate the adequacy of facilities in your program? 5 45% 4 35% 3 25% 2 15% 1 46% 41% 11% Evaluation Excellent 17 Above Average 15 Average 4 Below Average 1 Poor 0 Total 37 5% Excellent Above Average Average 3% Below Average Poor 54

Indicate your level of satisfaction with the supervision and guidance you received. 4 35% 3 25% 37% 32% Evaluation Excellent 14 Above Average 12 Average 7 2 15% 1 5% 18% 5% 8% Below Average 2 Poor 3 Total 38 Excellent Above Average Average Below Average Poor 55

What is your perception of the quality the faculty in your degree program? 6 5 4 3 5 34% Evaluation Excellent 19 Above Average 13 Average 3 Below Average 1 Poor 2 2 Total 38 1 Excellent Above Average 8% Average 3% Below Average 5% Poor 56

How could you rate the overall quality of your degree program? 45% 4 35% 3 25% 2 15% 1 39% 39% 13% 8% Evaluation Excellent 15 Above Average 15 Average 5 Below Average 3 Poor 0 Total 38 5% Excellent Above Average Average Below Average Poor 57

GRADUATE SCHOOL EVALUATION 58

Graduate admission process 8 7 6 5 73% Evaluation Excellent 27 Above Average 9 Average 0 4 3 2 24% Below Average 0 Poor 1 Total 37 1 Excellent Above Average Average Below Average 3% Poor 59

Graduate new-student orientation 8 7 6 5 71% Evaluation Excellent 27 Above Average 7 Average 3 4 3 2 18% Below Average 0 Poor 1 Total 38 1 Excellent Above Average 8% Average Below Average 3% Poor 60

Graduate School web page 7 6 63% Evaluation Excellent 24 5 Above Average 9 4 3 2 1 Excellent 24% Above Average 11% Average Below Average 3% Poor Average 4 Below Average 0 Poor 1 Total 38 61

Graduation requirements 8 7 6 5 74% Evaluation Excellent 28 Above Average 8 Average 1 4 Below Average 0 3 2 21% Poor 1 Total 38 1 Excellent Above Average 3% Average Below Average 3% Poor 62

LEVEL OF SATISFACTION 63

Acquiring background and specialization for further education in a professional/scientific/scholarly field Satisfaction Completely satisfied 26 Pretty satisfied 10 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 26% 68% Pretty satisfied 64

Your ability to write clearly, correctly, and effectively Satisfaction Completely satisfied 30 Pretty satisfied 6 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 16% 79% Pretty satisfied 65

Your ability to communicate effectively (verbal communication/presentation skills). Satisfaction Completely satisfied 31 Pretty satisfied 5 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 5% 13% 82% Completely satisfied Not very satisfied Pretty satisfied 66

You have a comprehensive approach towards advancement in contemporary issues and engagement in continuous life long learning Satisfaction Completely satisfied 31 Pretty satisfied 5 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 13% 82% Pretty satisfied 67

You have a comprehensive understanding of fundamental principles within your major course of study/field Satisfaction Completely satisfied 30 Pretty satisfied 6 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 16% 79% Pretty satisfied 68

Your ability to reason, see relationships, raise questions, examine contrary views, and think critically Satisfaction Completely satisfied 29 Pretty satisfied 7 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 18% 76% Pretty satisfied 69

You have developed analytical thinking and problem solving Satisfaction Completely satisfied 34 Pretty satisfied 3 Not very satisfied 1 Total 38 10 98% 96% 94% 92% 9 88% 86% 3% 8% 89% 84% Completely satisfied Not very satisfied Pretty satisfied 70

You are able to developed ideas and present them in written work Satisfaction Completely satisfied 30 Pretty satisfied 6 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 16% 79% Pretty satisfied 71

Your research/project or comprehensive exam sharpened your analytical and problem solving skills Satisfaction Completely satisfied 28 Pretty satisfied 7 Not very satisfied 1 Total 36 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 3% 19% 78% Pretty satisfied 72

Your research/project or comprehensive exam helped you to developed abilities to plan your own work Satisfaction Completely satisfied 23 Pretty satisfied 8 Not very satisfied 2 Total 33 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 6% 24% 7 Pretty satisfied 73

Your research/project or comprehensive exam was completed satisfactorily Satisfaction Completely satisfied 22 Pretty satisfied 7 Not very satisfied 4 Total 33 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 12% 21% 67% Pretty satisfied 74

You are confident about tackling unfamiliar tasks in industry or academia within an ethical framework Satisfaction Completely satisfied 31 Pretty satisfied 6 Not very satisfied 1 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 3% 16% 82% Pretty satisfied 75

You have developed skills in the effective use of technology and library resources for life-long learning Satisfaction Completely satisfied 29 Pretty satisfied 8 Not very satisfied 1 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 3% 21% 76% Pretty satisfied 76

Your ability to participate effectively as a citizen 10 Satisfaction Completely satisfied 32 Pretty satisfied 4 Not very satisfied 2 Total 38 95% 9 85% 8 5% 11% 84% 75% Completely satisfied Not very satisfied Pretty satisfied 77

Your ability to do university work Satisfaction Completely satisfied 33 Pretty satisfied 3 Not very satisfied 2 Total 38 10 98% 96% 94% 92% 9 88% 86% 84% 82% 8 Completely satisfied Not very satisfied 5% 8% 87% Pretty satisfied 78

The effort you put into your university education Satisfaction Completely satisfied 31 Pretty satisfied 6 Not very satisfied 1 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 3% 16% 82% Pretty satisfied 79

Your involvement with faculty Satisfaction Completely satisfied 22 Pretty satisfied 12 Not very satisfied 4 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 11% 32% 58% Pretty satisfied 80

Your access to faculty outside of the classroom Satisfaction Completely satisfied 22 Pretty satisfied 11 Not very satisfied 5 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 13% 29% 58% Pretty satisfied 81

Your major course of study Satisfaction Completely satisfied 31 Pretty satisfied 5 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 13% 82% Pretty satisfied 82

The quality of your degree program Satisfaction Completely satisfied 27 Pretty satisfied 9 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 24% 71% Pretty satisfied 83

Instruction at PUPR Satisfaction Completely satisfied 25 Pretty satisfied 10 Not very satisfied 3 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 8% 26% 66% Pretty satisfied 84

Your learning opportunities outside of the classroom Satisfaction Completely satisfied 26 Pretty satisfied 9 Not very satisfied 3 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 8% 24% 68% Pretty satisfied 85

The technology learning environment Satisfaction Completely satisfied 25 Pretty satisfied 11 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 29% 66% Pretty satisfied 86

The value of your PUPR education Satisfaction Completely satisfied 26 Pretty satisfied 10 Not very satisfied 2 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 5% 26% 68% Pretty satisfied 87

PUPR at whole Satisfaction Completely satisfied 27 Pretty satisfied 10 Not very satisfied 1 Total 38 10 9 8 7 6 5 4 3 2 1 Completely satisfied Not very satisfied 3% 26% 71% Pretty satisfied 88

LEVEL OF SATISFACTION WITH RESEARCH EXPERIENCE 89

Supervision was available when I needed it Satisfaction Completely satisfied 19 Pretty satisfied 11 Not very satisfied 2 Total 32 10 9 8 7 6 5 4 3 2 1 6% 34% 59% Completely satisfied Not very satisfied Pretty satisfied 90

The thesis examination process was fair Satisfaction Completely satisfied 12 Pretty satisfied 5 Not very satisfied 1 Total 18 10 9 8 7 6 5 4 3 2 1 6% 28% 67% Completely satisfied Not very satisfied Pretty satisfied 91

My research further developed my problems solving skills Satisfaction Completely satisfied 17 Pretty satisfied 12 Not very satisfied 0 Total 29 10 9 8 7 6 5 4 3 2 1 41% 59% Completely satisfied Not very satisfied Pretty satisfied 92

I had good access to the technical support I needed Satisfaction Completely satisfied 19 Pretty satisfied 9 Not very satisfied 2 Total 30 10 9 8 7 6 5 4 3 2 1 7% 3 63% Completely satisfied Not very satisfied Pretty satisfied 93

I learned to develop my ideas and present them in my written work Satisfaction Completely satisfied 23 Pretty satisfied 7 Not very satisfied 1 Total 31 10 9 8 7 6 5 4 3 2 1 3% 23% 74% Completely satisfied Not very satisfied Pretty satisfied 94

I understood the required standard for the thesis Satisfaction Completely satisfied 12 Pretty satisfied 6 Not very satisfied 0 Total 18 10 9 8 7 6 5 4 3 2 1 33% 67% Completely satisfied Not very satisfied Pretty satisfied 95

My supervisor(s) provided additional information relevant to my topic Satisfaction Completely satisfied 18 Pretty satisfied 5 Not very satisfied 3 Total 26 10 9 8 7 6 5 4 3 2 1 12% 19% 69% Completely satisfied Not very satisfied Pretty satisfied 96

My research sharpened my analytical skills was satisfied with the thesis examination process Satisfaction Completely satisfied 15 Pretty satisfied 5 Not very satisfied 0 Total 20 10 9 8 7 6 5 4 3 2 1 25% 75% Completely satisfied Not very satisfied Pretty satisfied 97

I was given good guidance in topic selection and refinement Satisfaction Completely satisfied 20 Pretty satisfied 5 Not very satisfied 4 Total 29 10 9 8 7 6 5 4 3 2 1 14% 17% 69% Completely satisfied Not very satisfied Pretty satisfied 98

I understood the requirements of thesis examination Satisfaction Completely satisfied 14 Pretty satisfied 1 Not very satisfied 1 Total 16 10 98% 96% 94% 92% 9 88% 86% 84% 82% 8 6% 6% 88% Completely satisfied Not very satisfied Pretty satisfied 99

Doing my research helped me to develop my ability to plan my own work Satisfaction Completely satisfied 22 Pretty satisfied 6 Not very satisfied 0 Total 28 10 9 8 7 6 5 4 3 2 1 21% 79% Completely satisfied Not very satisfied Pretty satisfied 100

My research supervisor(s) provided helpful feedback on my progress Satisfaction Completely satisfied 20 Pretty satisfied 4 Not very satisfied 2 Total 26 10 9 8 7 6 5 4 3 2 1 8% 15% 77% Completely satisfied Not very satisfied Pretty satisfied 101

I received good guidance in my literature search Satisfaction Completely satisfied 20 Pretty satisfied 5 Not very satisfied 2 Total 27 10 9 8 7 6 5 4 3 2 1 7% 19% 74% Completely satisfied Not very satisfied Pretty satisfied 102

The examination of my thesis was completed in a reasonable time Satisfaction Completely satisfied 17 Pretty satisfied 3 Not very satisfied 0 Total 20 10 95% 9 85% 15% 8 85% 75% Completely satisfied Not very satisfied Pretty satisfied 103

As a result of my research, I feel confident about tackling unfamiliar problems Satisfaction Completely satisfied 21 Pretty satisfied 7 Not very satisfied 0 Total 28 10 9 8 7 6 5 4 3 2 1 25% 75% Completely satisfied Not very satisfied Pretty satisfied 104

OUTCOMES ASSESSMENT 105

Before starting studies, what main activities were engage? Key Statement A Full time, regular position 27 B Full time, contract/temporary position 4 C Part time 2 D Actively seeking full time employment 6 E Enrolled in an educational institution 3 F Voluntary unemployed 3 G Other 2 Total 47 106

7 Before starting studies, what main activities were engage? 6 57% 5 4 3 2 1 9% 4% 13% 6% 6% 4% 107 A B C D E F G

If you were working before starting your graduate studies, did you obtain or will obtain career advancement opportunities as result of your graduate degree completion? Career advancement Promotion 10 Job retention 5 No change 14 Other 2 Not working before starting graduate studies 6 Total 37 10 9 8 7 6 5 4 3 2 1 16% 5% 38% 14% 27% Not working before starting graduate studies Other No change Job retention Promotion 108

EVALUATION 109

Academic advising and counseling service Satisfaction Fully satisfied 31 Partially satisfied 6 Unsatisfied 1 Total 38 10 3% 9 16% 8 7 6 5 4 82% 3 2 1 Fully satisfied Partially satisfied Unsatisfied 110

Personal security and safety on campus Satisfaction Fully satisfied 34 Partially satisfied 4 Unsatisfied 0 Total 38 10 98% 96% 94% 92% 9 88% 86% 11% 89% 84% Fully satisfied Partially satisfied Unsatisfied 111

Classroom facilities Satisfaction Fully satisfied 27 Partially satisfied 9 Unsatisfied 0 Total 36 10 9 25% 8 7 6 5 4 75% 3 2 1 Fully satisfied Partially satisfied Unsatisfied 112

Contact with faculty Satisfaction Fully satisfied 26 Partially satisfied 10 Unsatisfied 2 Total 38 10 5% 9 8 26% 7 6 5 4 3 68% 2 1 Fully satisfied Partially satisfied Unsatisfied 113

Quality of teaching Satisfaction Fully satisfied 31 Partially satisfied 5 Unsatisfied 2 Total 38 10 5% 9 13% 8 7 6 5 4 82% 3 2 1 Fully satisfied Partially satisfied Unsatisfied 114

Career services Satisfaction Fully satisfied 28 Partially satisfied 9 Unsatisfied 0 Total 37 10 9 24% 8 7 6 5 4 76% 3 2 1 Fully satisfied Partially satisfied Unsatisfied 115

Financial aid Satisfaction Fully satisfied 34 Partially satisfied 3 Unsatisfied 1 Total 38 10 98% 96% 94% 92% 9 88% 86% 3% 8% 89% 84% Fully satisfied Partially satisfied Unsatisfied 116

Library resources Satisfaction Fully satisfied 34 Partially satisfied 3 Unsatisfied 1 Total 38 10 98% 96% 94% 92% 9 88% 86% 3% 8% 89% 84% Fully satisfied Partially satisfied Unsatisfied 117

Satisfaction with overall education Satisfaction Fully satisfied 29 Partially satisfied 9 Unsatisfied 0 Total 38 10 9 24% 8 7 6 5 4 76% 3 2 1 Fully satisfied Partially satisfied Unsatisfied 118

Faculty s knowledge in their field Satisfaction Fully satisfied 30 Partially satisfied 7 Unsatisfied 1 Total 38 10 3% 9 18% 8 7 6 5 4 79% 3 2 1 Fully satisfied Partially satisfied Unsatisfied 119

Face to face enrollment process Satisfaction Fully satisfied 30 Partially satisfied 5 Unsatisfied 1 Total 36 10 95% 9 85% 3% 14% 8 83% 75% Fully satisfied Partially satisfied Unsatisfied 120

Online enrollment process Satisfaction Fully satisfied 30 Partially satisfied 6 Unsatisfied 1 Total 37 10 3% 9 16% 8 7 6 5 4 81% 3 2 1 Fully satisfied Partially satisfied Unsatisfied 121

Reference * California State University, Chico (n.d.) Retrieved August 30, 2012, from http://www.csuchico.edu/vpaa/wasc/docs/cpr_standard_4/cfr_4.5/grad_survey_sp 05.pdf 122