Business & Financial Services December 217 Completed Procurement Transactions by Month 2 4 175 15 125 1 75 5 2 1 Business Days to Complete 25 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 217 Procurement Transactions 12,122 1,611 15,46 12,28 1,1 14,22 1,754 12,579 11,244 12,21 11, 8,47 Procurement Avg. Days to Complete.2.....6.4.1.4.5 4..9 Target: N/A Analysis: Average time to complete has remained approximately three business days over the last year. Notes: Same day transactions are 1 business day. Total time includes any time spent with Campus buyers, Dept and RA approvers, and any other steps required to complete a purchase order.
Business & Financial Services December 217 Procurement Transaction Completion Performance by Month 1% 8% Target 6% 4% 2% % % completed in days Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 72.2% 78.8% 7.5% 66.5% 58.% 6.5% Target 8% 8% 8% 8% 8% 8% Procurement Transactions Completed October - December 217 9 8 7 6 5 4 2 1 25.% 62.% 8.% 9.6% 94.88% 96.72% 97.8% 98.45% 98.91% 99.22% 1.% 1% The CSS Target is 8% of transactions completed within days. 1 2 4 5 6 7 8 9 1 11 12 1 14 15 16 17 18 19 2 Over 2 Days to Completion Total Transactions % of Running Total Target: 8% completed in days Analysis: The transactions completed in business days has reduced. Notes: Same day transactions are 1 business day. Total time includes any time spent with Campus buyers, Dept and RA approvers, and any other steps required to complete a purchase order. 8% 6% 4% 2% % Running Total of %
Business & Financial Services December 217 Completed Travel & Entertainment Reimbursements by Month 2 1 18 16 11 14 12 1 8 6 9 7 5 Business Days to Complete 4 2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 217 1 T&E Reimbursement Transactions 2,979,218 4,556 4,217 5,6 4,46,247 2,64 2,559 2,725 2,888 2,418 T&E Reimbursement Avg. Days to complete 12.2 11.2 9.7 7.9 8.2 9.2 8.1 6.5 6.5 6.7 9.7 1.1 Target: N/A Analysis: Average time to complete has spiked for November and December. Notes: Same day transactions are 1 business day. Total time includes any time spent with Dept and RA approvers but does not include the time taken to process the request in Accounts Payable.
Business & Financial Services December 217 Travel & Entertainment Transaction Completion Performance by Month 1% 8% Target 6% 4% 2% % % completed in 7 days Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 55.9% 7.% 75.7% 72.5% 7.9% 22.% Target 8% 8% 8% 8% 8% 8% Travel & Entertainment Transactions Completed October - December 217 7 6 5 4 2 1 2.44% 14.52% 29.66% 44.86% 56.5% Target: 8% completed in 7 business days. Analysis: The transactions completed in 7 business days has reduced the past couple of months. Notes: Same day transactions are 1 business day. Total time includes any time spent with Dept and RA approvers but does not include the time taken to process the request in Accounts Payable. 68.99% 77.6% 82.2% 88.16% 9.5% 1 2 4 5 6 7 8 9 1 11 12 1 14 15 16 17 18 19 2 Over 2 Days to Completion Total Transactions The CSS Target is 8% of transactions completed within 7 days. % of Running Total 1.% 1% 8% 6% 4% 2% % Running Total of %
Business & Financial Services December 217 Overall Customer Satisfaction Overall Customer for Travel Satisfaction & Entertainment for Travel Reimbursements and Entertainment for both B&FS transaction and self-serve system Reimbursements transactions Rated on a scale of 1-5 with a target score of.5 5 4 1% 5 Satisfaction Score Completed Surveys 4 2 25 2 15 1 5 Jan Fe b Ma r Ap r Ma y Au Se Oc No De Jun Jul g p t v c Jan Fe Ma Ap Ma b r r y 216 217 Au Jun Jul g Se p Oc t No De v25% c Count of Surveys Completed 141851619214166129119121291226112124151117165141451181815124 Average of Overall..8.8.8.7.4.8.5.8.8.6.5 2.9..1..4.4..5.6.4.6.2 1Target Score.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5.5 %.5 Jan Feb Mar Jun Oct Nov Dec Apr May July Aug Sept 217 Surveys Received 11 17 165 14 145 118 18 15 124 18 15 124 Response Rate % 4% % % % 2% % % % % % 4% Avg Overall Score 2.9..1..4.4..5.6.4.6.2 Target Score.5.5.5.5.5.5.5.5.5.5.5.5 Surveys Sent 4288 485 525 49 582 4869 656 985 865 866 94 16 75% Target score.5 5% Response Rate Target: Overall average satisfaction score of.5 Analysis: none Other Notes: The survey covers the end to end reimbursement process which includes services provided by CSS, Accounts Payable, the new self-serve T&E system, and Departments. Source: Qualtrics survey issued by Accounts Payable to all travellers.