Snapshot Industry Extrapolations and HAMP Metrics Three Month Q2-215 Q3-215 Q4-215 Q1-216 Q2-216 Jun-16 Jul-16 Aug-16 Total Completed Modifications 119,658 97,773 84,798 86,167 1,198 41,872 34,815 36,6 HAMP Permanent Modifications 1 35,738 28,748 23,68 24,329 31,684 16,8 12,81 1,61 Proprietary Modifications Completed 2 83,92 69,25 61,118 61,838 68,514 25,864 22,734 25,396 Reduced P&I Modifications (1% or greater) 51,577 4,743 34,217 31,88 32,12 1,481 1,437 11,72 % of Proprietary Modifications 61% 59% 56% 52% 47% 41% 46% 46% Completed Short Sale 23,67 2,822 18,675 18,6 18,444 6,317 5,665 5,77 Deed-In-Lieu 5,344 4,478 4,237 5,32 4,924 1,7 1,425 1,625 Foreclosure Starts 173,613 159,139 156,433 178,976 151,555 54,355 51,421 57,847 Foreclosure Sales 89,445 8,77 76,627 9,998 81,473 28,667 25,314 25,69 6+ Days Delinquency 1,811,343 1,654,348 1,624,769 1,718,297 1,54,483 1,467,847 1,571,242 1,512,868 1 Source - Making Home Affordable. Estimated. 2 Extrapolated. Modifications Completed was revised in December 29 to include Current Modifications and specifically exclude HAMP. *Survey data may be restated from time to time based on servicers' collection and reporting. HOPE NOW reports and extrapolates data. Any data changes will be reflected in monthly reporting. OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 1
Industry Market Coverage Hope Now Alliance Survey (Aug 216) INDUSTRY MARKET COVERAGE Millions of Residential Mortgage Loans Loan Count MBA Delinquency Survey (Q2-216)* MBA Survey Extrapolated to Total Industry Hope Now Estimated Percent of Industry # of Hope Now Companies Reporting Total 2.8 37.7 42.8 48.5% 16 Prime 16.9 34.9 41.7 4.5% 14 Subprime 3.9 2.8 4. 97.5% 14 *"MBA Delinquency Survey" data is for Q2-216, while "HOPE NOW Alliance Survey" data is for August 216. MBA estimates that its survey covers approximately 88% of the total industry. "Hope Now Estimated Percent of Industry" is derived by dividing "Hope Now Alliance Survey" (August 216) by "MBA Survey Extrapolated to Total Industry" (Q2-216). "Hope Now Estimated Percent of Industry" estimates may increase or decrease slightly when the MBA releases its Delinquency Survey data for Q3-216. **Survey data may be restated from time to time based on servicers' collection and reporting. HOPE NOW reports and extrapolates data as provided by servicers to a third-party data aggregation vendor. Any data changes will be reflected in monthly reporting. OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 2
Industry Extrapolations and Metrics (August 216) Table of Contents Page Industry Market Coverage (All Count) 3 "Life to Date" Total Solutions 4 "Life to Date" Modifications 5 Proprietary Modifications 6 Work Out Plans (Non-HAMP) 7 6+ Delinquency (All Loans) 8 Foreclosure Starts and Sales 9 Graphs 1 October 2, 216
Total Solutions Industry Extrapolations and HAMP Metrics (July 27 - August 216) "Life to Q3-Q4 27 28 29 21 211 212 213 214 215 Jun-16 Jul-16 Aug-16 Date" Total Total Solutions 912,671 2,258,63 4,252,78 4,579,587 3,64,54 3,56,234 2,649,63 1,881,515 1,448,828 119,143 112,378 118,743 25,565,178 HAMP Permanent "LIFE TO DATE" TOTAL SOLUTIONS Modifications 1 N/A N/A 66,938 512,712 353,677 23,155 175,76 136,898 117,267 16,8 12,81 1,61 1,644,427 HAMP Trial Modifications 1 N/A N/A 955, 526, 293,595 21,54 176,64 127,694 116,265 9,764 12,749 9,445 2,466,946 Proprietary Modifications Completed 2 26,24 961,355 1,172,49 1,245,95 692,385 66,642 592,382 352,134 31,786 25,864 22,734 25,396 6,362,993 Other Workout Plans Completed (Non-HAMP) 3 76,431 1,297,248 2,57,649 2,295,78 2,3,883 1,991,383 1,76,18 1,264,789 913,51 67,57 64,814 73,292 15,9,812 1 Source - Making Home Affordable. Estimated. Trial modifications that become permanent may be double counted ²HOPE NOW data is extrapolated based on the "MBA Delinquency Survey" for Q2-216. MBA estimates that its survey covers approximately 88% of the total industry. HOPE NOW data estimates for August 216 may increase or decrease slightly when the MBA releases its Delinquency Survey data for Q3-216. 3 Extrapolated. Other Workout Plans Completed is comprised of Repayment Plans Initiated (tracked from Q3-27), Other Retention Plans Completed and Liquidation Plans (tracked from December 29). OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 4
"Life to Date" Completed Modifications Industry Extrapolations and HAMP Metrics (July 27 - August 216) "LIFE TO DATE" COMPLETED MODIFICATIONS Q3-Q4 27 28 29 21 211 212 213 214 215 Jun-16 Jul-16 Aug-16 Total Completed Modifications 26,24 961,355 1,239,428 1,757,87 1,46,62 863,797 767,458 489,32 419,53 41,872 34,815 36,6 8,7,42 HAMP Permanent Modifications 1 N/A N/A 66,938 512,712 353,677 23,155 175,76 136,898 117,267 16,8 12,81 1,61 1,644,427 Proprietary Modifications Completed 2 26,24 961,355 1,172,49 1,245,95 692,385 66,642 592,382 352,134 31,786 25,864 22,734 25,396 6,362,993 "Life to Date" Total 1 Source - Making Home Affordable. Estimated. 2 Extrapolated. Modifications Completed was revised in December 29 to include Current Modifications and specifically exclude HAMP. OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 5
Proprietary Modifications (Non-HAMP) Industry Extrapolations (August 215 - August 216) PROPRIETARY MODIFICATIONS (Non-HAMP) 1 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Total Jun-1 to Aug-16 Proprietary Modifications 2 22,987 22,31 21,677 18,34 21,137 19,28 19,82 23,548 21,464 21,186 25,864 22,734 25,396 3,57,547 Proprietary Reduced P&I Modifications 3 (1% or greater) 13,553 12,845 12,418 1,482 11,734 9,717 1,16 12,147 1,785 1,746 1,481 1,437 11,72 2,3,4 % of Proprietary Modifications 59% 58% 57% 57% 56% 51% 52% 52% 5% 51% 41% 46% 46% 66% ¹HOPE NOW data is extrapolated based on the "MBA Delinquency Survey" for Q2-216. MBA estimates that its survey covers approximately 88% of the total industry. HOPE NOW data estimates for August 216 may increase or decrease slightly when the MBA releases its Delinquency Survey data for Q3-216. 2 Definition of Modification Field was adjusted in December 29 to reflect Proprietary Modifications (specifically excluding HAMP) and include Current Modifications. 3 Total for this field begins in June 21. OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 6
Total Solutions Industry Extrapolations WORKOUT PLANS (Non-HAMP) Q3-Q4 27 28 29 21 211 212 213 214 215 Jun-16 Jul-16 Aug-16 Total Jul-7 to Aug-16 Total Workout Plans (Non-HAMP) 912,671 2,258,63 3,27,275 3,432,66 2,592,359 2,25,727 1,983,898 1,458,366 1,19,372 85,354 8,458 91,293 19,834,636 Prime 38,858 941,247 1,92,889 2,192,799 1,688,366 1,292,267 1,257,613 1,4,531 838,1 65,55 61,922 71,46 12,51,92 Subprime 531,813 1,317,356 1,34,386 1,239,87 93,993 913,46 726,285 417,835 271,362 19,84 18,536 19,888 7,782,734 Repayment Plans Initiated 1 76,431 1,297,248 1,964,944 1,34,56 1,117,162 738,278 731,989 698,336 541,143 36,56 35,295 41,51 9,443,955 Prime 314,51 674,27 1,374,529 1,6,452 856,586 56,226 497,847 543,279 44,76 28,429 27,925 32,714 6,46,931 Subprime 391,921 622,978 59,415 334,18 26,577 232,52 234,142 155,57 11,68 8,132 7,37 8,337 2,983,24 Proprietary Modifications Completed 2 26,24 961,355 1,172,49 1,245,95 692,385 66,642 592,382 352,134 31,786 25,864 22,734 25,396 6,362,993 Prime 66,348 266,978 493,58 71,16 431,284 42,859 448,275 242,75 227,973 2,52 17,974 2,562 3,436,64 Subprime 139,892 694,377 678,91 543,935 261,12 239,783 144,17 19,43 73,812 5,362 4,76 4,834 2,926,353 Other Retention Plans Completed 3 69,84 846,951 782,812 86,87 659,527 47,896 266,443 22,929 22,428 24,846 4,27,688 Prime 34,779 485,187 4,497 365,182 311,491 254,548 169,961 16,62 16,22 18,129 2,154,331 Subprime 35,61 361,763 382,315 441,625 348,36 153,348 96,482 6,31 6,46 6,717 1,873,357 1 Definition of this field was revised in December 29. HOPE NOW also began collecting Occupancy data at this time. 2 Proprietary Modifications Completed was revised in December 29 to include Current Modifications and specifically exclude HAMP. 3 Other Retention Plans Completed is a new field added in December 29. It is defined as the number of loans where the customer completed the terms of other retention plan such as: FHA Partial Claim, FHA Secured, VA Refund, Stipulated Repayment / Stip-to-Mod, Forbearance Plans, MI Claim Advance, Reaged / Deferred / Extended, FNMA Home Saver Forbearance, Payment Reduction Plan, or other GSE-sponsored forbearance program. OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 7
6+ Delinquency Industry Extrapolations 6+ DELINQUENCY (All Loans) In thousands except for ratios Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Average Dec-9 to Aug-16 Number of Estimated Industry Loans 1 44,72 44,72 44,154 44,154 44,154 44,248 44,248 44,248 42,841 42,841 42,841 42,841 42,841 47,339 Prime 41,444 41,444 4,99 4,99 4,99 4,957 4,957 4,957 39,657 39,657 39,657 39,657 39,657 43,14 Subprime 3,276 3,276 3,164 3,164 3,164 3,291 3,291 3,291 3,183 3,183 3,183 3,183 3,183 4,325 6+ Days Delinquency 1,655 1,657 1,632 1,625 1,617 1,858 1,652 1,645 1,587 1,566 1,468 1,571 1,513 2,381 Prime 1,29 1,211 1,28 1,24 1,26 1,42 1,213 1,216 1,177 1,156 1,67 1,174 1,131 1,624 Subprime 446 445 424 421 412 456 439 429 41 41 41 397 382 756 6 Days+ Delinquency (Percentage of Total Loans) 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 3% 4% 4% 5% Prime 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 4% Subprime 14% 14% 13% 13% 13% 14% 13% 13% 13% 13% 13% 12% 12% 17% ¹HOPE NOW data is extrapolated based on the "MBA Delinquency Survey" for Q2-216. MBA estimates that its survey covers approximately 88% of the total industry. HOPE NOW data estimates for August 216 may increase or decrease slightly when the MBA releases its Delinquency Survey data for Q3-216. OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 8
Foreclosure Starts and Sales Industry Extrapolations (July 27 - August 216) FORECLOSURE STARTS (All Loans) Q3-Q4 27 28 29 21 211 212 213 214 215 Jun-16 Jul-16 Aug-16 Total 1,6,52 2,215,413 2,836,739 2,621,264 2,259,18 1,922,523 1,277,322 841,676 74,545 54,355 51,421 57,847 Prime 429,815 1,156,48 1,972,242 1,983,291 1,696,421 1,479,618 966,215 638,27 56,359 42,783 42,745 46,637 Subprime 63,237 1,58,932 864,497 637,974 562,687 442,95 311,17 23,469 144,185 11,572 8,676 11,21 FORECLOSURE SALES (All Loans) Q3-Q4 27 28 29 21 211 212 213 214 215 Jun-16 Jul-16 Aug-16 Total 321,621 914,624 946,527 1,83,573 84,186 778,58 624,445 454,717 342,38 28,667 25,314 25,69 Prime 125,657 423,774 62,347 811,944 638,987 61,712 487,863 34,77 259,528 21,934 19,571 19,913 Subprime 195,964 49,85 326,18 271,629 21,199 167,796 136,582 113,947 82,511 6,733 5,743 5,777 ¹HOPE NOW data is extrapolated based on the "MBA Delinquency Survey" for Q2-216. MBA estimates that its survey covers approximately 88% of the total industry. HOPE NOW data estimates for August 216 may increase or decrease slightly when the MBA releases its Delinquency Survey data for Q3-216. OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 9
Industry Extrapolations and HAMP Metrics August 216 5 Solutions Offered vs. Foreclosure Sales* 4 3 2 1 Total Solutions Foreclosure Sales Source: Making Home Affordable and HOPE NOW *Total Solutions is comprised of HAMP Permanent and Trial Loans, Proprietary Modifications Completed, Repayment Plans Initiated, Other Retention Plans Completed, Short Sales and Deedin-Lieu 14 12 1 8 6 4 2 Proprietary Modifications Completed* Total Prime Subprime *Non-HAMP THESE DATA ARE FOR ANALYSIS PURPOSES ONLY. NOT FOR REDISTRIBUTION, PUBLISHING, DATABASING, OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 1
Industry Extrapolations and HAMP Metrics August 216 2 Total Modifications Completed 15 1 5 Total Permanent Modification Completed (Proprietary) Completed HAMP HAMP Trial Modification Source: Making Home Affordable and HOPE NOW Total Permanent Modifications is the sum of Completed HAMP and Completed (Proprietary). HOPE NOW has collected data on Completed (Proprietary) Modifications since 27. Data for HAMP Trial Modifications began in May 29 while data for Completed HAMP loans began in September 29. 25% 6+ Delinquencies as Percentage of Total Loans 2% 15% 1% 5% % Total Prime Subprime THESE DATA ARE FOR ANALYSIS PURPOSES ONLY. NOT FOR REDISTRIBUTION, PUBLISHING, DATABASING, OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 11
Industry Extrapolations and HAMP Metrics August 216 3 25 2 15 1 5 Foreclosure Starts Total Prime Subprime 12 1 8 6 4 2 Foreclosure Sales Total Prime Subprime THESE DATA ARE FOR ANALYSIS PURPOSES ONLY. NOT FOR REDISTRIBUTION, PUBLISHING, DATABASING, OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 12
Industry Extrapolations and HAMP Metrics August 216 7% 6% 5% 4% 3% 2% 1% % Completed Foreclosure Sales as a % of Foreclosure Starts Source: Freddie Mac State Foreclosure Timelines and HOPE NOW *There is a time lag between a foreclosure start and its completion. During this time many foreclosure starts drop out for a variety of reasons. The time lag varies for individual states, ranging between 2 and 12 months. The percentages in this graph adjust for this lag. The weighted average time between foreclosure start to completion is approximately 6 months. This is calculated by multiplying the number of loans for each state by the average time from foreclosure initiation to completed foreclosure sale, summing the results for all states, and then dividing the aggregate by the total number of loans for all states. HAMP Modifications 11% Breakdown of Total Solutions HAMP Trial 11% Proprietary Modifications 2% Repayment Plans Initiated 32% Other Retention Plans Completed 2% Deed in Lieu 1% Short Sales 5% THESE DATA ARE FOR ANALYSIS PURPOSES ONLY. NOT FOR REDISTRIBUTION, PUBLISHING, DATABASING, OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 13
Industry Extrapolations and HAMP Metrics August 216 2 Modifications Completed 15 1 5 Completed (Proprietary) Completed HAMP 11, 1, 9, 8, 7, 6, 5, 4, 3, 2, 1, Cumulative Total Modifications and Short Sales Completed Completed (Proprietary) Completed HAMP Completed Short Sale Source: Making Home Affordable and HOPE NOW HOPE NOW has collected data on Completed (Proprietary) Modifications since 27. Data for Completed HAMP loans began in September 29. HOPE NOW began collecting short sale data in December of 29. THESE DATA ARE FOR ANALYSIS PURPOSES ONLY. NOT FOR REDISTRIBUTION, PUBLISHING, DATABASING, OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 14
Industry Extrapolations and HAMP Metrics August 216 3. Ratio of Permanent Modifications to Foreclosures 2.5 2. 1.5 1..5. Permanent Mods to FC Starts Permanent Mods to FC Sales Permanent Modifications vs. Foreclosure Sales 2 15 1 5 Total Permanent Modification Foreclosure Sales Source: Making Home Affordable and HOPE NOW Permanent Modifications is the sum of Completed HAMP and Completed (Proprietary). HOPE NOW has collected data on Completed (Proprietary) Modifications since 27. Data for Completed HAMP loans began in September 29. THESE DATA ARE FOR ANALYSIS PURPOSES ONLY. NOT FOR REDISTRIBUTION, PUBLISHING, DATABASING, OR PUBLIC POSTING WITHOUT EXPRESS WRITTEN PERMISSION. 15