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of Table of Contents Chapters 1. Introduction 2. Account Types 3. How to Open an Account? 4. Our Dedicated Account Managers 5. Our Deposit Methods 6. Frequently Asked Questions 7. The Trading Tools 8. Our Learning Academy 9. Contact Us Page 3 4 5 7 8 9 10 12 13 2
Introduction Stellar Finance is a brokerage company specialising in binary options. Our aim is simple: We want to provide an exceptional trading experience to customers from all over the world. This means providing a cutting-edge trading platform, intuitive tools and a transparent trading environment where you can see what s happening to your investments and profits. To that end, we designed our trading platform to be all of the things mentioned above and much more. From registration to trading and subsequently withdrawing funds from your account balance, we have optimized our touch points to be fast, efficient and secure. This starts with our premier trading tools and an extensive learning academy, which traders can access free of charge. The trick is to know your way around our website and trading platform. Enter this guide! With our Getting Started guide, we endeavor to provide you with all the information you need to trade with Stellar Finance. This encompasses understanding our different account types, trading tools and deposit methods as well as understanding the resources we put at your disposal for efficient trading. So let s get started with the basics, shall we? This will help you get the most out of our platform. 3
Types Account Types As a trader, the first thing you need to understand about a broker are the account types offered. Stellar Finance makes four account types available to traders. These include Take-Off, Standard, Premium and Elite. The importance of choosing the right account type cannot be overstated because it will dictate your overall trading experience. For example, your account type will determine the kind of bonuses you receive. It also determines things like your access to trading signals and risk-free trades. As you will notice, our account types cater to a range of traders in terms of investment style and financial goal. Our Take-Off account, for instance, is aimed at new traders with little to no experience. With the Take-Off account, you can start trading with a deposit amount as small as $250. The specifications of our different account types are as follows: 1. TAKEOFF 2. STANDARD 3. PREMIUM 4. ELITE If you need help with choosing an account type, please do not hesitate to reach out to us via telephone, email or live chat, Our customer support team is on hand 24 hours a day and 7 days a week. It is also possible for us to customize your account type to better fit your trading needs. Learn More About Our Account Types 4
n An How To Open An Account Once you are done choosing an account type, our registration process is quick and simple. To open a trading account, follow the steps below: Step 1: Head to our Homepage and find Open Account To open an account with Stellar Finance, you need to head to our homepage. In the top menu section, click on Open Account. This will redirect you to a page where you will need to fill in your details. Step 2: Fill in your details In order to process your registration, we will need the following information: Your name, email address, country of origin, phone number and preferred currency. You will also be asked to choose a password. Note that the currencies we accept include the Euro, U.S. Dollar, British Pound and Australian Dollar. You can also open an account set to your local currency. To do this, you need to contact our customer support via telephone, Step 3: Activate your account After you successfully register your account, the next step is to fund it with the minimum deposit amount. For example, with the Take-Off account, the minimum deposit amount is 250 USD, GBP, EUR or AUD. If you opened a Standard or Premium account, the minimum deposit amount is $2500 and $10, 000 respectively. Note that when you deposit funds with us, your money is kept in a segregated account, separate from company funds. Your money remains yours at all times and is only used for trading purposes. 5
. Step 4: Verify your account to make it fully compliant The next step is to provide us with your compliance documents so we can verify your account details. This will help us secure the account to prevent things such as identity theft and fraudulent financial transactions. Rest assured that our compliance procedure is very short and straightforward. You only need to send us copies of 4 documents including: 3. A Proof of Payment 3456 1. A Proof of Identity Depending on your chosen deposit method, this can be a SWIFT copy or a copy of the back and front of your debit/credit card. Note that if you deposited funds using a bank card, we only need to see your full name, the last 4 digits of the card number, its expiry date and your signature at the back of the card. Other details such as the CVV and the first 12 digits of the card number should be hidden. This can be a scanned, coloured copy or a clear photograph of your National ID, passport or driver s license. It can also be any legal and valid photo identification issued by your government. 4. A Deposit Confirmation Form DEPOSIT CONFIRMATION FORM 2. A Proof of Location I,,the undersigned, hereby certify that the information given below is correct, I am fully aware of the transactions made, and that the below transactions were approved and carried out by me. Please fill in the transaction(s) details below and sign: Date of Transaction Transaction Amount Last 4 digits of your (USD/EUR/GBP) Credit Card 1 2 3 4 5 Signature Signature Signature Signature Signature Please include the details required below Full Name: ID/Passport Number: Signature: Stellar Finance Account Number: Note: This form must be submitted to our compliance department at compliance@stellarfinance.com for every additional transactions made on Stellar Finance, in order to maintain a fully compliant trading account. I declare and acknowledge that this agreement and the T&C (to which I gave my consent on the website) are executed by and between Chandon Group LTD, Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands, MH96960, and me. I declare and acknowledge that Chandon Group LTD, Trust Company Complex, Ajeltake Road,Ajeltake Island, Majuro, Marshall Islands,provides me the brokerage services and/or the financial services. I understand that Binary Options trading involves a risk of loss and that transactions are irreversible in such cases. As proof of location, you can provide us with a scanned, coloured copy or a clear photograph of any utility bill including gas, water and electricity. The bill should not be older than 3 months and should display your full name and address. This form is downloadable here. All you have to do is fill in the form and manually sign it before sending it back to us. 6
count Our Dedicated Account Managers Once you open an account with us and activate it according to the instructions above, you will be assigned a dedicated account manager. At Stellar Finance, our account managers have a wealth of experience in the marketplace and in-depth knowledge about our products, processes and services. Throughout your time with us, your account manager will work with you to support your day-to- day requirements. He or she will also be your voice and make sure that your every need is met. Contact them if you have any question concerning your account, our trading platform or a tradable asset. You can also contact them to discuss your trading strategy and confirm or rethink your stance on certain financial assets. In addition to your dedicated account manager, Stellar Finance also puts a dedicated support team at the disposal of traders. The support team is on hand 24 hours a day and 7 days a week to help customers with trading and general questions. 7
Our Deposit Methods Moving on to the deposit methods we accept, at Stellar Finance, you can fund your account by debit/credit card or by bank transfer. Both payment methods are secure, straightforward and quick. Deposit Method Payment Perk Currency* Arrival Time Processing Charges Bank Transfer Professional USD, GBP, EUR, 3-5 working No fee and less error- AUD days requested by prone Stellar Finance Debit/Credit Near USD, GBP, EUR, 1 working day No fee Card immediate AUD requested by arrival Stellar Finance * In addition to the major currencies listed above, we also accept other local currencies. To know if the currency in your region or country makes the list, contact our support team. 8
To deposit funds by debit/credit card, follow the steps below: To deposit funds by bank transfer: Step 1 : Log in to your Stellar Finance account. Step 1 : Contact your account manager for a bank transfer form. Step 2: Click on My Account in the top menu section. Step 2: Visit your sending bank with the form. Step 3: Click on Deposit in the My Account menu. Step 3: Once the transfer is complete, your bank will issue a transaction reference number. Step 4: Follow the on-screen instructions to complete your deposit. Note it down on the transfer form. Step 4: Scan and send the form back to your account manager. As a brokerage company, we fully cooperate with anti-money laundering legislation to secure your funds. 9
Tools The Trading Tools In addition to a fast and secure deposit process, we also help our customers take their trading further by providing 3 cutting-edge tools in our Trading Room. These include Binary Options, Intraday and Trend. 1. Binary Options Binary Options is a classic trading tool, providing a simple and straightforward avenue for accessing the financial markets. It can be used to trade assets across currencies, commodities, indices and stocks. It allows you to choose the parameters of your trade including the Expiry Time, investment amount and payout percentage. 10
To trade with the tool: 1. Log in to your account and head to the Trading Room. 2. Select Binary Options from the toolbar. 3. Choose an underlying asset. 4. Choose a timeframe and chart type for your price graph. 5. Enter an Expiry Time for your trade. 6. Type in your investment amount. 7. Choose a payout percentage. 8. Place a Call or Put option. To trade with the tool: 1. Log in to your Stellar Finance account and head to the Trading Room. 2. Choose Trend from the toolbar. 3. Choose an asset to trade with. 4. Study the price graph to better speculate on the future price movement of the asset. 5. Choose an Expiry Time. 6. Enter an investment amount. 6. Place a Call or Put option. 2. Intraday In contrast to Binary Options, Intraday is a trading tool optimized for those traders looking to open and close positions in the same trading day. It allows traders to take advantage of small price movements in highly liquid assets such as stocks and indices. To trade with the tool: 1. Log in to your Stellar Finance account and head to the Trading Room. 2. Choose Intraday from the toolbar. 3. Choose an asset to trade with. 4. Study the price graph to determine the future direction of the asset. 5. Choose an Expiry Time. 6. Enter an investment amount. 7. Choose a payout percentage. 8. Place a Call or Put option. 3. Trend Trend is a trading tool that provides an interesting avenue for accessing the financial markets. This is because it offers expiry times ranging from 60 to 120 seconds. This opens the lucrative window of opportunity to execute multiple trades in a short period of time. 11
ing Our Learning Accademy At Stellar Finance, one of the things we focus on is providing educational resources so we can turn our customers into knowledgeable traders. To that end, we have designed a Learning Academy to bring the latest market updates and financial news to traders. The academy is divided into 3 sections: 1. Market Review Market Review is a daily summary of all the top stories you need to know about as an investor. This encompasses everything from global politics to the release of economic reports such as the U.S. Non-Farm Payroll and EU Minimum Bid Rate. 2. Trading Tips Once you know what s happening around the world in terms of economic and news events, the next section, which is Trading Tips, helps you derive actionable takeaways from the market updates. This is important for traders to determine the direction different markets are likely to go. 3. Tactics & Analytics To make well rounded trading decisions, you also need to have the facts and figures for different assets. With our Tactics & Analytics section,we show you the statistics you need to enter winning trades. Use it to identify the best trading strategies. 12
sked Frequently Asked Questions 1. What happens if I fill in incorrect details during registration? To avoid complications in the future, it is advisable that you pay extra attention to the details you enter on the registration form. Incorrect personal information may make it hard for you to withdraw funds from your account at a later date. If you realise you made a mistake while filling the form, contact our support department as soon as possible. This can be done via telephone, email or live chat. 4. Why do I need to choose an account type? This one is easy. You need to choose an account type because the different account types come with different perks and features. For example, if you chose the Take-Off account, you only need to deposit the minimum amount of 250 USD, EUR, GBP or AUD to activate the account. If you choose the Premium account, you get access to perks such as risk free trades and trading signals. Depending on your investment style and financial goal, one account type may be more suited for your needs than others. 2. Why do I need to choose a currency? At registration, you are requested to choose a currency because all your trades then happen in one currency only. This means that random fluctuations in the value of different currencies do not affect your investments and/or profits. Once chosen, your account currency preference cannot be changed at a later date. 3. Why do I need to provide compliance documents? The thing to understand at this stage is that compliance is as much for your security as it is for ours. As a trader, compliance is important because it is an anti-money laundering control to detect suspicious activity and prevent financial crimes. As a brokerage company, we take compliance seriously to avoid colossal fines issued by regulators due to failings in meeting money laundering and tax requirements. 5. Why do I need to read the long and detailed Terms and Conditions page? Well, before trading with any brokerage company, you need to understand the terms and conditions under which the broker operates. This helps you understand things such as the withdrawal process as well as the bonus policy among other things. Our Terms & Conditions page details many prerequisites, limitations, agreements, eligibilities and requirements of legal and more general nature. Reading these can help you become a more knowledgeable trader. 13
In Touch Get In Touch If you have any question regarding our trading platform, banking processes or Stellar Finance in general, contact us via telephone, email or live chat. We are on hand 24 hours a day and 7 days a week. Telephone UK : +442030266325 Fax Our fax number is +44 (0)20 3725 9290 Email Direct your emails to support@stellarfinance.com Live Chat Instantly connect to one of our support agents 14
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