Innovative Payment Solutions First Data Introducing Pogo>

Agenda First Data Hellas Solutions for the Insurance Industry Insurance Payment Channels First Data s Payments & Advanced Solutions Challenges Introducing Pogo> Security Pogo> Merchant Portal Benefits 2

First Data Hellas 2013 Global Performance Revenues $10.8 billion No. of Employees 23,000 Merchant Locations 6.1 million Financial Institutions 3,500 WW Trans. Volume 59 billion Our Vision: To shape the future of global commerce by delivering one of the world's most secure and innovative payment solutions. First Data Hellas is one of the biggest First Data entities internationally, part of the EMEA region More than 1,000 employees in Athens Servicing more than 150 clients Processing over 190 million transactions per year Supporting 100,000 POS locations, and driving more than 2,600 ATMs A broad portfolio of products from payments and fraud detection to customer contact solutions and print & mail services 3

First Data Hellas Insurance Industry Services Electronic Payments Contact Center Data Management & Analytics Print & Mail Services Fraud Management Collections Services Value Added Services Back Office Services 4

Insurance Payments Channels Question: How do you expect to purchase or renew insurance in the next 12 months? Retail Insurance company telephone service Insurance broker Bank Online (insurer's website/aggregator) Insurance agent 0% 10% 20% 30% 40% 50% 60% Base size = respondents planning to purchase or renew insurance product in the next 12 months Source: Accenture Survey 2010 5

First Data s Payments and Advanced Solutions Insurance Branch Broker / Agent Online Contact Center Advanced Solutions POS / Multi Switching POGO / Mobile POS E-commerce Telesales Customer Service (24X7) Fraud/ Scoring Tokenization E-presentments Install POS at branch supporting cards irrelevant of the Acquirer Create common platform for customer payments via web without restrictions Enable customer electronic payments via mobile POS Take advantage of FDH large Contact Center facilities 6

New procedures in the Insurance Market Basic Summary in the Insurance Market from Bank of Greece From 05 May 2014 automatic renewal of car insurance contracts is forbidden. Contracts need to be paid in advance to be renewed and considered valid. Based on New instructions imposed by Bank of Greece all premiums collected from intermediaries in cash need to be deposited to the Insurance companies on the last business day of the week at the latest. Current practice implemented Taxipliromi is mostly used for the renewal policies and is sent days in advance to the end customer. The contract can be issued after a payment has been made referencing the Taxipliromi For the new policies Pay & Print (Plirono & Tipono) System is used. When intermediaries print a policy they are obliged to proceed with the payments towards the Insurance company on the last business day of the week at the latest. FDH POGO solution is aligned with the New regulatory framework Pogo solution entails direct payment from the client by debit or credit card on the fly and money flows directly to Insurance corporate account Intermediaries are not involved in the money flow process and therefore solution is fully aligned with the New framework. The solution also guarantees that the contract is paid 7

Introducing Pogo>? The easy, fast and secure mobile application that allows acceptance of major credit and debit cards with smartphones or tablets. Pogo> works with a card reader that can read Chip & PIN payment cards like a regular POS terminal. The Pogo> app is available at Google Play or the App Store and the card reader is fully compatible with Android and ios devices. Mobile Cloud Service www Merchant Portal It takes only a few minutes to apply for Pogo services through the Pogo Merchant Portal 8

How does Pogo> work? Setting up Pogo> 1 2 3 4 Successful applicants register with Pogo> by creating an account via the Pogo> Merchant Portal. Download the Pogo> mobile app from either Google Play or AppStore. Install application on smart device Synchronize the card reader with the smart device (Bluetooth connectivity). 9

How does Pogo> work? Using Pogo> 5 6 7 8 Item details (e.g. price, description, quantity) can be entered either manually or automatically. Item payment screen appears Insert the payment card into the card reader and enter the PIN number using the reader s keyboard. After payment an electronic receipt can be forwarded to the customer via email. 10

Security Pogo> keeps merchants and their customers safer with advanced security that include: Guaranteed Payment Password-protected mobile app Encrypted card reader: Data is never stored on your phone or tablet Security code support: Stolen cards cannot be used PAN number masking SSL encryption 11

Pogo> Merchant Portal Boarding Tool and Account Management Pogo> Merchant Portal is the solution s online account management resource, that lets merchants manage their account anytime from anywhere. The portal can be used to: Easy reconciliation, Monitor card transactions, refunds and retrievals online. Access monthly statements (last 13) and view Quick Reference Guides and other reference material. With the assistance of FDH Helpdesk / Back Office support (24X7). 12

Benefits End Customer Instant validity of the insurance policy (no need to carry cash or visit Bank Branch) Robust, Secure and PCI Compliant Solution Broker / Agent Guaranteed payments Increase productivity Tied and Non-Tied business methods Web portal gives the ability to access daily transactions No need to carry & manage cash / minimizes risk of theft Insurance Company Guaranteed payments Complies with the New regulatory framework imposed by Bank of Greece Recognition as an Innovative leader in the Insurance Sector giving Customers a convenient choice of payment at any time and anywhere Increase cash flow & minimize administration cost as money is deposited directly to Insurance company s account Cooperation with First Data Hellas, a Leader in the payments industry All purchases above 1,500 (soon probably lowered to 500) need to be cleared electronically or through a Bank. Allows Customers to buy insurance by card. 13

How can you change your business plan to be part of the future? 14

Thank you! 15