Member Online Service Guide Employee Benefits Provider of Choice
Member Online Service Manulife's Member Online Service brings you the convenience of managing your MPF and ORSO account(s) and Group Life and Health policy(ies) anytime, anywhere. Getting Started Go to www.manulife.com.hk, click LOGIN at the top right and select PERSONAL CUSTOMER LOGIN. Simply enter your HKID / Passport Number or Username / Manulife Customer Number (MCN) followed by your Personal Identification Number (PIN) to login. Select MPF / ORSO / Pension or Group Life & Health for inquiring more details of your account(s) / policy(ies). Tips: - For first time users, you can click the REGISTER button to register for our online services. You will be able to log in after verifying through the one-time PIN received at your registered mobile number or email address. - If you have forgotten your PIN, simply click the Forgot PIN link to reset your PIN.
Account Setting Under ACCOUNT SETTING, you can: Update contact information including your correspondence address, mobile number and email address ; Setup/Change your own Username for login; and Change PIN Remember to update your email address in order to receive our e-alerts following the completion of any claim settlement, MPF contribution allocation, fund switching, fund price alert or change of investment instruction in your account. Information Centre You may download forms from INFORMATION CENTRE and get information of your advisor through Contact My Advisor.
For Group Life and Health members Review policy information and manage your account Policy Details provides an overview of your policy(ies), just click the policy number to view policy details. You may also find the Panel Doctor List for the address and telephone number of panel doctors by specialty or district (if applicable to your plan). Claims Inquiry lists out claim payment details processed for the past 12 months. Benefit Schedule lists out your medical plan details such as the maximum number of visit(s) per year, limit per visit, reimbursement percentage, etc. Surgical Schedule provides the maximum reimbursement percentage or surgical classification of common operations and procedures. Transaction Log allows you to check the registered bank account updating record for the past 18 months. e-statement shows the claim payment records for the past 12 months. Claims Payment Bank Account Number enables you to update your bank account number for claim reimbursement. Exclusion Inquiry allows you to check if there is any specific condition not covered under your policy, whenever applicable. Emergency Services shows you a guide to emergency assistance when travelling overseas and medical helpline service after office hours.
idoctor - Manulife Network Doctor Locator App You can go to iphone App Store or Google Play to download "Manulife idoctor". Upon initial login, please input your scheme code for inquiring more information of various network doctors. Search By searching the district, doctor's name or category, you can easily obtain the latest network doctor information details and make telephone appointment. Near By The function helps you locate the network doctors nearby via GPS. Doctor List You can add the doctor's contact and appointment details to your Calendar and "My Doctor List". Download it now to enjoy the convenience and easy access of network doctor information via idoctor! iphone Version Android Version Support Version: ios 8.0 or above / Android 4.0 or above
For MPF and ORSO Members Review your Account Information Account Details shows your MPF and ORSO account(s) details including total contribution amount, investment gain / loss since inception, account balance, etc. It also shows the unit holdings of your investment choice. Contribution Record shows your contribution allocation details for the past 24 months. Transaction Log shows a summary of online transaction activities of your MPF and ORSO account for the past 18 months.
Manage your account Fund Choice Management* allows you to make investment instructions according to your needs. * Subject to account type Change of Investment Instructions of Future Contributions Fund-to-Fund Switch - switch any of your current holdings to other fund(s). One-time Rebalancing (for MPF account only ) - set your preferred investment portfolio and we will arrange the switching of funds of your selected fund(s) accordingly.
Other Services Fund Price Alert enables you to set up instruction(s) of target unit price(s). An email alert will be sent to you when the target unit price is reached. For MPF account only e-statement allows you to view and download your monthly and annual member benefit statements. You can check your level of privilege under the Privileged Rates Program. Generally, the longer you stay and the more assets you maintain with Manulife, the better privileged rates you may enjoy.
Manulife MPF / Pension Mobile App Manulife MPF / Pension Mobile App is avaliable in App Store and Google Play for you to download and install to review your account status anytime and anywhere. Upon initial login, please input your HKID / Passport Number or Username / MCN, followed by your PIN to login. Understanding that you want a simpler and faster MPF experience. We also provides Touch Login Service*, which allow you to quickly login and manage your MPF account simply by applying your fingerprint thereafter upon registration. Account Overview You can view a full list of your MPF and ORSO account(s) in Account Overview section. You can then click the concerned account for viewing further details. Graphical display of individual MPF and ORSO account balance can also be selected. Account Movement In Account Movement, you can access the details of your account movement since date joined or since current scheme year^. Contribution Record Contribution Record shows your contribution details. You can click to expand the screen in displaying breakdown by contribution type.
Fund Price If you have more than one account type, please select the account and click the I have read and understood the above information button after read the important note. You can get updated information on fund price of your current holding fund(s) and all investment choice under your scheme. Fund Price Alert You can set up instruction(s) of target unit price(s) of any fund(s). A push notification and an email alert will be sent to you when the target unit price is reached. Download Manulife MPF / Pension mobile app now to check your MPF and ORSO account information anytime, anywhere. iphone Version Android Version Support Version: ios 10.0 or above / Android 6.0 and 7.0 For enquiries, please call our Member Hotline at 2108 1388. Alternatively, you may write to us via Contact Us on our website at www.manulife.com.hk. Regarding the product details of Group Life & Health Insurance, MPF and ORSO, please refer to the relative policy provision / offering document of the scheme. * Touch Login Service is only available on Apple devices with Touch ID and operates on ios 10.0 or above. ^ Applicable for members who have registered the transaction detail online already, subject to account type. Issued by Manulife (International) Limited (Incorporated in Bermuda with limited liability). To view our Privacy Policy, you can go to our website at www.manulife.com.hk. You may also request Manulife not to use your personal information for direct marketing purpose by writing to our Privacy Officer at 22/F, Tower A, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong or by calling our Customer Service Hotline at 2108 1188. EB-E-146 /11/17E