Allianz Global Corporate & Specialty Global Property Tailor-made solutions for international property insurance 1
Allianz Global Corporate & Specialty is the Allianz center of excellence for global insurance solutions, offering expert insurance and risk management services for large multi-national and specialist risks delivered worldwide by one global company. 2
Protecting the most complex property exposures worldwide Allianz Global Corporate & Specialty has a proven track record of providing comprehensive, tailor-made property insurance solutions to clients around the globe. With a multi-national network of experienced property underwriters, claims professionals and risk consultants, we are well positioned to deliver the solutions a global economy demands. Standard & Poor s AA A.M.Best A+ Increased globalization, complex operating and supply chain challenges, changing regulations and difficult economic and environmental factors pose new and ever-evolving risks. The global economy requires small and large businesses alike to have a global outlook; and today s increasingly broad range of property exposures requires flexible, sustainable insurance solutions. Leading capacity and financial stability Allianz Global Corporate & Specialty is an established leader of large property risks offering significant capacity. Our diversified portfolio means we can retain risk so that our interests are closely aligned with our clients interests. Meeting these challenges calls for a stable, experienced partner with strong worldwide capabilities. It requires an international worldwide network to support companies wherever their business is, and a comprehensive range of solutions that can be tailored to suit individual needs. It requires a partner that understands the clients; a partner that works with them to find the best solution for their situation. Allianz Global Corporate & Specialty is that partner. In a world of change, Allianz Global Corporate & Specialty offers outstanding financial strength. Our consistently high ratings that have been re-confirmed despite challenging market conditions are proof of our stable financial position. Backed up by the security of Allianz Group, we are a strong, resilient partner our clients can rely on to cover the most severe exposures. Allianz insurance policy dating back to the late 19th century. Consistency in changing environments Allianz has been writing property insurance since its foundation in 1890. Today, Allianz Global Corporate & Specialty continues this tradition for corporate clients. We value continuity and strive to develop long-term relationships with our clients and brokers. This is reflected in our long heritage and the consistent track record Allianz has achieved over the years. 3
Solutions and services tailored to our clients industries With a focus on larger global risk portfolios or major national risks, we offer tailor-made property damage and business interruption coverage through our global network in over 150 countries. Allianz Global Corporate & Specialty not only covers property risks: we offer solutions across the whole range of corporate and specialty insurance, from aviation to liability. As the Allianz specialists for corporate risk, we customize solutions to meet the specific requirements of each client. Our standard property cover provides damage and resulting business interruption coverage for a wide range of assets including buildings, contents and stock. This cover is available either as all risks policy or on a very flexible named perils basis which can be tailored to fit the client s needs. The following key risks are typically covered: Fire Lightning Explosion Aircraft impact Natural catastrophes including events such as earthquakes, flooding and wind-storms Client focus through dialogue We believe in open dialogue with our clients and their professional advisors to find the right solution for every situation. This joined-up approach involves our client service teams, from underwriting through risk consulting to claims and operations. It is coordinated by our key account managers, experienced insurance professionals, who facilitate cross-line cooperation and ensure that we focus on delivering the right solution for each customer. In complex business continuity scenarios, we work with our clients to establish a business interruption task force. This integrated team coordinates the overall response to a client s major loss, working with loss adjusters, claims specialists and the client to deliver fast and practical results. In addition, optional extensions are available to create specially tailored wordings. Extended coverage can address specific risks caused by property damage such as: Contingent business interruption Service interruption This flexible, tailored approach allows us to offer the most appropriate cover for each client s needs. 4
Profound expertise and years of experience Allianz has more than 100 years experience of writing property insurance a heritage of expertise that we continue at Allianz Global Corporate & Specialty today. Our underwriters, claims specialists and risk consultants have in-depth expertise in specific industry segments. They understand industry best practices and speak the language of our clients, making them knowledgeable and valuable partners. While we pride ourselves in having some of the broadest experience of all corporate insurers, we offer a particular expertise in the following sectors: vehicle manufacturers aerospace/defence metal working consumer products/electronic components semiconductors pharmaceuticals/cosmetics fine chemicals power plants telecommunication/data services beverages Global capabilities, strong local presence Allianz Global Corporate & Specialty benefits from Allianz Group s global network the largest own office network of all corporate insurers plus a close cooperation with our carefully selected network partners. This international network is the basis for our global program capabilities and enables us to issue tailored local policies all around the world. This network allows us to combine consistent global standards with local underwriting so decisions can be taken locally where the knowledge and market-specific expertise is. Our underwriters can react quickly and thoroughly to their clients individual requirements, while benefiting from full global support when required. With a network in over 150 countries worldwide, Allianz Global Corporate & Specialty is as global as its clients. We have established Global Practice Groups for our target sectors, comprising specialists from underwriting, claims and risk consulting in Allianz entities worldwide. These expert groups enable knowledge and best practice sharing on a global scale and ensure specific sector expertise is deployed locally. 5
Worldwide, Allianz Global Corporate & Specialty operates in over 150 countries and territories through the Allianz Group network and through other network partners. For local contacts, please go to www.agcs.allianz.com 6
Global programs & solutions Our international insurance solutions offer clients doing business in multiple countries the best of both worlds the consistency and efficiency of a centrally coordinated master policy combined with the ability to issue local policies to ensure compliance with regional legal, regulatory and language requirements. AGCS manages 1,300 global programs containing 10,000 individual policies Allianz Global Corporate & Specialty has an established reputation as a leading provider of global insurance solutions and manages more than 1,300 global programs containing over 10,000 local policies. We have in-depth experience in providing tailor-made global solutions to complex international property risks. No two clients are the same so no two programs are the same: we have the flexibility to design individual solutions depending on each client s needs. Various options are available, including: International Insurance Program (IIP): local policies combined with a Master Cover providing Difference in Conditions / Difference in Limits (DIC/DIL) cover to eliminate coverage gaps at local level Freedom of Services (FOS): one policy covering a client s risk locations in the European Union / European Economic Area (for clients in the EU/EEA only) IIP in combination with FOS Our tailor-made global solutions offer clients a number of key advantages, including: Economies of scale, operational efficiencies and centralized access to the global Allianz network Central coordination of information about global exposures Harmonized global cover across all locations Addressing of local exposures and compliance with local regulatory and fiscal rules via local policies Centrally managed risk consulting and claims monitoring/coordination with local risk control and claims handling when needed Allianz Global Corporate & Specialty utilizes a structured global approach to effectively manage the process from planning and program design to deployment, monitoring and adjustment. 7
Risk consulting Risk consulting is a core part of Allianz Global Corporate & Specialty s property service. Our dedicated risk engineers work with clients to develop flexible risk management solutions to prevent or minimize property losses. Allianz Global Corporate & Specialty applies a state-of-the-art risk assessment methodology that ensures global consistency for property surveys. Allianz Risk Consulting is Allianz Global Corporate & Specialty s specialist division for technical risk engineering and hands-on client support in the field. With more than 140 specialist Property engineers worldwide, we work with clients on a global basis to identify, manage and minimize risks in practice. Global standards, flexible approach Consistent global standards and a pragmatic approach provide a solid framework for our risk consulting services worldwide. Our engineers work with each client to develop individual programs to ensure maximum loss protection for their individual business. We work with internationally recognized standards, for example National Fire Protection Association (NFPA) standards, and we have the flexibility to include a client specific approach. Combining in-depth knowledge with years of experience Our engineers are experts in their field with in-depth experience of practical risk management. Many of them come from our clients industries, so they understand sector-specific challenges, making them reliable partners to help manage our clients risks. Long-term close cooperation is key to developing the loss control solutions our clients need. We jointly explore the best options to prevent or reduce loss, provide best practice recommendations for the improvement of risk and work with our clients to ensure that these are tracked and completed in the most cost-effective way. Allianz Risk Consulting also offers detailed business interruption studies as well as technical training and knowledge transfer. Athenian Breweries, a subsidiary of the Heineken Group and client of Allianz Global Corporate & Specialty was severely hit by an earthquake in 2008. Allianz specialists were on site within 48 hours. Thanks to effective risk management and risk mitigation strategies developed by the Heineken team in conjunction with AGCS, the brewery could restart its business shortly after the incident. 8
Excellent claims service recognized worldwide A claim is the defining moment for our service the moment when we deliver on our promise. At Allianz Global Corporate & Specialty, we are committed to delivering this promise every day, wherever you do business. 70% As lead insurer In 2010, AGCS globally managed: 75,000 claims worldwide Over120 claims of more than 1 million We believe in long-term partnerships always based on dialogue and not on debate, searching for solutions not focusing on exclusions. Market-leading claims expertise We pride ourselves in having one of the strongest specialist claims teams of any major insurer, well known to clients, brokers and the market through an established track record of handling complex international claims. We field over 250 claims experts in worldwide locations, of which more than 60 are Property specialists, with an average claims adjusting experience of more than 10 years. The team benefits from significant in-house expertise as well as long-established relationships with leading external experts such as lawyers and loss adjusters. Global claims management Our worldwide network enables us to deliver local services with global coordination. When a claim occurs, we aim to be on site within 24 hours. To ensure consistent quality and transparency for the client, no matter the location, Allianz Global Corporate & Specialty has established proven systems and procedures. Customized, pre-agreed processes deliver flexibility within a robust framework before and after a claim. So our clients can be confident that we will support them with quick, unbureaucratic help and prompt claims settlement when it matters. The production line of a leading German specialist supplier of disinfection and hygiene products was destroyed by a fire on Christmas Eve 2009. On receipt of the information Allianz acted immediately: on Christmas Day, a claims specialist visited the plant and started mitigation measures straight away. This quick action minimized the damage and avoided business interruption losses. 9
Allianz Global Corporate & Specialty Comprehensive risk management solutions worldwide. Allianz Risk Transfer AG, a 100% subsidiary of Allianz Global Corporate & Specialty AG, is Allianz s center of competence for alternative risk transfer, providing tailored insurance, reinsurance and other non-traditional risk management solutions for corporate and financial clients worldwide. Allianz Global Corporate & Specialty is part of Allianz Group, one of the world s leading insurance and financial services providers. Established in 1890, the Allianz Group now serves more than 76 million customers with Allianz companies over 70 countries. Allianz Global Corporate & Specialty AG, a wholly owned subsidiary of Allianz SE, is one of the leading insurers for corporate and specialty clients. Dedicated teams of account managers, expert underwriters, risk consultants, engineers and claims specialists are located worldwide to meet the needs of our clients, combining local knowhow with global reach and in-depth industry expertise. We offer a full range of products and services covering corporate and specialty business, including: Alternative Risk Transfer Aviation Energy Engineering & Construction Financial Lines Liability (Casualty) Marine Property www.agcs.allianz.com Captive Services Claims Global Programs Risk Consulting* * Provided by separate Allianz Service Entities Allianz Global Corporate & Specialty at a glance Provides insurance for more than half of the Fortune Global 500 companies Global reach represented by a global network in over 150 countries consisting of Allianz companies in more than 70 countries plus carefully selected network partners Market-leading capacity to handle the largest risks Local decision-making facilitates responsiveness Consistently strong ratings: AA ( Very Strong ) from Standard & Poor s, A+ ( Superior ) from A.M. Best Single point of access dedicated client teams and Key Account Managers Diversified risk portfolio and capital efficiency offer stability and long-term consistency Joins forces with other specialist Allianz units such as Euler Hermes, Allianz Global Investors and Allianz Real Estate to develop tailored, comprehensive risk management solutions 10
Allianz Center for Technology The Allianz Center for Technology (AZT) is the Allianz specialist unit for risk, safety, technology and sustainable development. The role of AZT in providing independent technical assistance in claims and loss prevention is unique in the insurance world due to the scope of services provided. The work of the center focuses on improving technical and operational safety, assessing technical and new technology risks, and analysis of damage and the causes of fire. Allianz is the main sponsor and financial partner of the Allianz Arena, one of Europe s most modern and innovative football stadiums and an architectural landmark in Munich. 11
Copyright 2011 Allianz Global Corporate & Specialty AG. All rights reserved. Allianz Global Corporate & Specialty AG Registered office: Königinstr. 28, 80802 Munich, Germany, Commercial Register: Munich HRB 161095 Allianz Global Corporate & Specialty conducts business worldwide through Allianz Global Corporate & Specialty AG, Allianz Risk Transfer Group, Allianz Global Corporate & Specialty (France), Allianz Global Corporate & Specialty North America (legal names Allianz Global Risks US Insurance Company, Allianz Underwriting Insurance and AGCS Marine Insurance Company), Allianz Insurance Company of Singapore Ltd, Allianz Insurance (Hong Kong) Ltd. and Allianz Fire and Marine Insurance Japan Ltd. The material contained in this publication is designed to provide general information only. Please be aware that information relating to policy coverage, terms and conditions is provided for guidance purposes only and is not exhaustive and does not form an offer of coverage. Terms and conditions of policies vary between insurers and jurisdictions. Whilst every effort has been made to ensure that the information provided is accurate, this information is provided without any representation or warranty of any kind about its accuracy and Allianz Global Corporate & Specialty cannot be held responsible for any mistakes or omissions. www.agcs.allianz.com 12