Crawford & Company. Total Property Solution

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1 Crawford & Company Total Property Solution

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3 Crawford & Company A Total Property Solution Crawford is the world s largest provider of claims management solutions to the risk management and insurance industry and to self-insured entities. We offer cost-effective resources and programs that cover the entire spectrum of losses. Our global reach, specialized expertise and more than 70 years of experience in the industry ensure that we employ best-in-class practices and procedures to meet your specific needs. Our 360-degree approach encompasses a broad range of services and solutions. Crawford is the trusted partner to get your claims into the right hands with the right expertise. Whether you utilize one service, or a combination of services, Crawford provides the Total Property Solution.

4 Global Technical Services TM Large Complex Claims Crawford s Global Technical Services (GTS TM ) provides a definitive offering for major incident claims handling, organized around key industry segments, focusing experience and expertise on the specifics of those particular businesses. Industry groups include agriculture and food, aviation, building and construction, cyber risk, engineering, marine and transportation, media and entertainment, mining, power and energy, retail, technology and communication. Business and brand protection to ensure optimal loss mitigation Confidence in the talents provided by senior insurance personnel with experience, expertise and credentials A global network delivering a managed response and consistent reporting Crawford s Strategic Loss Management System (SLM) delivering web-based, next-generation claims handling service. From sharing information to presenting the final adjustment in an interactive work product, SLM handles complex claims from start to finish Premier Property Services Mid-Frequency and Mid-Complexity Claims Crawford s Premier Property Services provides distinction and experience for the handling of mid-size to large commercial losses, including builders risk, multi-family and construction defect, as well as larger loss and complexity claims for personal lines. The Crawford Premier Property Adjuster Team is a group of select adjusters with advanced specialty training, heightened credentialing requirements and a distinctive skill set best suited for mid-frequency and mid-complexity claims Expertise in coverage evaluation and application Evaluation of Business Interruption, Loss of Rents and Tenant s Betterments and Improvements U.S. Property & Casualty High-Frequency Claims Crawford s U.S Property & Casualty field operations team is always on, providing broad coverage and feet on the ground wherever and whenever you need them, standing ready to address residential and commercial claims. Geographic coverage with operations in 50 states and the support of more than 3,000 U.S. employees Ability to coordinate losses from desk-to-field, with management of experts, attorneys and vendor partners Dual-estimating platform capabilities for field estimating enabled through both Xactware and Symbility Crawford Performance Management Center utilizes innovative technologies providing data analytics and reporting that yield consistent quality results Contractor Connection SM Managed Repair Network Crawford Contractor Connection, a leader in managed repair services, offers the expertise you need for high-frequency, low-complexity residential and commercial claims of any size. North America network of more than 4,800 general and specialty contractors providing general, emergency and catastrophe services Contractor credentialing to ensure financial stability, license validation and proper insurance Proven customer satisfaction results and reduced cycle times Five-Point Quality Assurance program to ensure accurate, fair and reasonable estimates Innovative technology that leverages dual-estimating platforms, and proprietary technology to deliver performance metrics management and drive results

5 Crawford is the trusted partner to get your claims into the right hands with the right expertise. Global Technical ServicesTM Forensic Accounting Services Premier Property Services U.S. Property & Casualty Catastrophe Services Contents Services Desk Adjusting Contractor ConnectionSM THE CRAWFORD TOTAL PROPERTY SOLUTION FROM FIRST NOTICE THROUGH PAYMENT AND REPAIR

6 Additional Services in the Total Property Solution Catastrophe Services The Crawford CATastrophe team operates as nimbly as a CAT-only company with the resources of a global leader in the industry and the flexibility to handle small and large catastrophe events. We have handled the top 10 insured loss-producing hurricanes in the U.S., with a track record of success to give you peace of mind. Largest, most experienced and credentialed CAT field force in the industry with more than 40 years experience Proprietary process for development, assessment and staging, deployment, induction and delivery of strategic action plans Dedicated adjusters to a single client s losses, on- or off-site Variable footprints: stand-alone, embedded, local support, full CAT Third-Party Administrator (TPA) Forensic Accounting Services Crawford Forensic Accounting Services (CFAS) offers experienced accountants and CPA s to handle all of your claims-related forensic accounting needs. From high-frequency, less-complexity business interruption claims to complex builders risk delays, CFAS provides accountants that are fully integrated into the adjustment process. Experienced forensic accountants with claims focus and expertise The latest technological innovations to increase efficiency and resolve claims Integrated with CAT services to quickly and effectively resolve high-volume business interruption and extra expense claims Contents Services Crawford s Contents Services provide accurate pricing of consumer goods when a claim involves property contents. Crawford analysts have product knowledge over a wide range of categories, including rare and unique items, further helping insurance companies provide prompt and accurate valuation on contents to quickly resolve claims. Flexibility in contents inventory management with custom solution capability Provides a total contents solution through inventory assessment and pricing or a combination of services Utilization of XactContents estimating platform

7 Desk Adjusting Third-party administration, trust fund management and data management Comprehensive, full-outsource third-party administration Service model applying standardized, streamlined processes to shorten claim duration and reduce overall costs Data accuracy and integrity for even the most complex analytics to drive spend more efficiently Advanced systems providing reporting and policy management Contractor Referral Program Crawford offers a referral program for contractor-agreed repairs through Contractor Connection at no additional cost when you use Crawford s property services for property estimating. This value-added service provides a complete property solution, from estimate to property repair, is easy-to-use and provided as part of our standard property services. If the homeowner is in need of a contractor when Crawford provides an estimate of repair, we can refer a Contractor Connection credentialed contractor and obtain an agreed repair. There is no obligation by the homeowner to use the contractor, but if they elect to use the contractor there are many added benefits to our valued clients and their policyholders including: Ability to reduce processing supplements with an agreed repair estimate Avoid the hassle and guesswork by the policyholder related to finding a contractor they can trust All referred contractors are credentialed by Contractor Connection and provide indemnification for their actions Oversight of the contractor repair process is provided by Contractor Connection Repairs are backed by a three-year contractor workmanship warranty

8 WITH MORE THAN 70 YEARS of providing multi-line services to the risk management and insurance industry, Crawford & Company is dedicated to helping our clients customize plans that deliver added value and reduced cost of risk. CRAWFORD & COMPANY A world of knowledge, experience, innovation, financial strength, stability and integrity all within your reach. Headquartered in Atlanta, GA More than 8,500 team members, including specialists around the globe Revenues of more than $1.1 billion Registered on the NYSE under symbols CRD-A and CRD-B Significant investment in corporate governance compliance to meet global regulatory requirements CRAWFORD & COMPANY Corporate Headquarters 1001 Summit Boulevard Atlanta, GA info@us.crawco.com The Crawford Solution TM The most comprehensive global solution for claims administration Powered by Crawford iq SM NYSE: CRD-A, CRD-B Crawford & Company eoe 1001 Summit Blvd Atlanta GA CRAW-TOTALPROPSOLUTIONBRO-0415-TC CRAWFORD, the CRAWFORD Globe logo, CRAWFORD & COMPANY, THE CRAWFORD SOLUTION TM, THE CRAWFORD SOLUTION logo TM, BROADSPIRE, the BROADSPIRE Globe logo, TM CONTRACTOR CONNECTION, TM CRAWFORD CONTRACTOR CONNECTION, CRAWFORD GLOBAL TECHNICAL SERVICES, GLOBAL TECHNICAL SERVICES, TM GTS, TM the GTS CRAWFORD GLOBAL TECHNICAL SERVICES logo, RISK SCIENCES GROUP, and RSG, are trademarks or registered trademarks of Crawford & Company or its affiliates in the U.S. and/or other countries. Foreign trademark registrations may also protect these trademarks. The foregoing is a non-exhaustive list of Crawford s trademarks and service marks.