ID9404 Job pack Shop Assistant Age UK Trading
This pack contains the following sections: We re Age UK About Love Later Life About Age UK Trading Equalities and diversity policy How to apply Role description Terms and conditions Age UK Job Pack Shop Assistant 2
We re Age UK There are more people aged over 60 than ever before, and we re the fastest growing group in society. As we grow older we face new challenges, and maybe even illness, loneliness or poverty. But that doesn t stop us being ourselves. We still want to laugh, love and be needed. We want to stay independent and keep doing the things we love. We all want a fulfilling later life. That s why we re here. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations. We believe that living longer should be celebrated and everything we do is designed to change the way we age for the better and enable everyone to be part of the solution. Together, we can create a world where everyone can love later life. Age UK Group The Age UK Group comprises of Age UK, and its subsidiary companies and charities, dedicated to improving the lives of people in later life. Our network includes the three national charities Age Cymru, Age NI and Age Scotland and more than 160 local Age UK charities. Our vision A world where everyone can love later life. About Love later life Age is different for everyone and, of course, the challenges and the demands are different for everyone, too. At Age UK, we are many things to many people a source of advice, information, companionship and support, among many other things. But one thing is the same for everyone: we re always here. Wherever you are in your life, whatever the demands and challenges, no matter how big or how small, ageing is a journey we ll take together, hand in hand, shoulder to shoulder. If we are to truly make a difference to the way age is enjoyed, then we need everyone young and old to hear why those in later life have earned our love and respect and to help us enable everyone to live a life that s the best it can be. We all know that life s road isn t always an easy one. But by working together, we can start to create a world where everyone can love later life. Watch the Love Later Life advert Age UK Job Pack Shop Assistant 3
About Age UK Trading Age UK Trading includes Retail, Affinity and Training. We have incredibly ambitious plans for our world. These can be broken down into 3 key areas: 1. To provide increased amounts of unrestricted money to support those in later life, last year this was approaching 10m. 2. To support the growth and development of Age UK by effective use of all our assets, whether that be nearly 500 retail shops and fascias, 17 Training Centres, our affinity marketing, promoting who we are and what we do to our 20m customers a year, to the 30m people who pass our shops weekly, or via the 50m collection sacks we post through letter boxes every year. 3. To develop closer working and daily links with our Brand Partners, so we mutually benefit from a strong relationship, by effective signposting to activities, products and services for those in later life locally nationally and Internationally. Retail Currently a 45m retail business employing 1400 staff with 8,000 volunteers over 480 high street locations. Our aim to continue our impressive profit growth, whilst maximising the use of our retail footprint as a Gateway to Age UK. This involves utilising our retail presence to show both supporters and beneficiaries who we are and what we do as an organisation. Ours shops also provide information and advice via leaflets (we are also testing interactive hubs), support our campaigning, services, enterprise and fundraising activity. Affinity Through our affinity business we offer exceptional Products for Later Life through specially selected partners. To date these include stairlifts and bathing products but our ambitions spread well beyond these. We will not only support changing markets but also generate profits from this area. Age UK Training Our Training Division has fantastic potential to own the space in Training for Later Life offering training packages and products both commercially and via government funded routes. Our training supports those caring for those in later life or for those entering this exciting phase of life. Age UK Job Pack Shop Assistant 4
Equalities and diversity policy Equality of opportunity is an important part of Age UK s recruitment and selection policies and procedures. All recruiting managers must ensure that they are familiar with Age UK s Equality, Diversity and Inclusion policy, and that they have accessed appropriate guidance and training on recruitment and selection. Age UK will strive to take all practical steps to prevent discrimination (on any basis), to identify and address inequalities affecting specific groups and to promote equality during the course of its work, providing a respectful, inclusive, positive, supportive, challenging and empowering environment for all. Age UK will monitor the conduct of actions taken under the framework of all our policies, including recruitment, in order to identify inequalities and formulate plans to address them, ensuring fairness of treatment at work under the 2010 Equality Act and our cultural values. How to apply Please ensure you first read our guidance notes on how to apply. You can apply electronically, by downloading and completing an application form, which can be returned to us by email. Please ensure that your supporting statement demonstrates how your experience skills and abilities meet the selection criteria set out in the Role Description. A Role Description can be found in the next section of this pack. Please also ensure you complete the equal opportunities monitoring section at the end of your application form. Completed electronic applications must be sent to recruitment@ageuk.org.uk ensuring you clearly mark the post you're applying for. Completed applications should be returned to us by 5pm on the closing date. Applications received after that time will not normally be considered for shortlisting. Due to the high volume of candidates we regret we shall not be able to write personally to applicants who are not short-listed. Therefore, if you have not heard from us you should presume that on this occasion your application has been unsuccessful. Age UK Job Pack Shop Assistant 5
Role description Job Title: Shop Assistant Charity: Age UK Trading Location: Age UK Shops Type of role: Sales Assistant Contractual Status of Role: Permanent/Temporary/Fixed Term Job Title of Line Manager: Shop Manager/Assistant Manager Job Purpose: To assist the Manager and Assistant Manager in providing a high quality of retail service in relation to agreed performance targets. To hold the shop in the Shop Manager/Assistant Manager s absence, undertaking all appropriate duties to ensure the continued operation of the shop. Main Responsibilities: Assist the Shop Manager / Assistant Manager in: Income / Sales Maximise shop income and achieve agreed financial performance targets including production targets, pricing and stock rotation Actively promote Gift Aid, sign up donors and achieve performance targets Implement the highest standards of customer care and service Shop Premises Ensure shop premises are clean and tidy at all times and that goods are displayed in an attractive and presentable manner Ensure that all statutory responsibilities are met, including Fire and Health & Safety Regulations Hold shop keys, opening and closing the premises for trading hours and responding to emergency call out if and when necessary Age UK Job Pack Shop Assistant 6
Stock Generate stock donations to meet sales requirements, acknowledge receipt and arrange collection where necessary With the Shop Manager, accept, sort, price and display stock in accordance with guidelines With the Shop Manager, control Brought In Goods (BIG) in line with procedures e.g. stock take, security and display Administer the van collection scheme in the Shop managers absence if applicable Volunteers Support, train and co-ordinate the work of volunteers in the shop as required by the Shop Manager, encouraging an active interest in the shop and the work of Age UK Administration Undertake any administrative and financial procedures as directed by the Shop Manager including accurately inputting required data into IT equipment within agreed timescales Ensure security of stock and cash on the premises report any shortfalls to the Shop Manager / Area Sales Manager Other responsibilities Work closely with the Shop Manager/Assistant Manager to ensure any problems in the shop are resolved quickly and effectively Travel within the region where required in the performance of the job, to provide cover in another shop, or for training activities or company meetings Undertake any other appropriate duties as directed by the Shop Manager, Assistant Manger, Area Sales Manager and Divisional Sales Manager to achieve performance targets and realise the full potential of the shop Confidentiality Maintain absolute confidentiality with regard to all company information ESSENTIAL Criteria: Knowledge & Skills Literate & numerate with good communication and interpersonal skills with the ability to relate to a wide range of people The ability to work as part of an effective team Basic knowledge of Health & Safety & Fire regulations. Ability to identify potential risks Age UK Job Pack Shop Assistant 7
Requirements Flexible approach to work required. Occasional requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events Processing stock deliveries regularly requires carrying and moving heavy bags of stock. Essential to undertake reasonable lifting duties On occasions may be required to work on own within shop in accordance to the Lone Working Policy DESIRABLE Criteria Experience Previous experience gained in a retail/customer centric environment Previous experience of communicating with a diverse customer base Knowledge & Skills Clean driving licence Notes: This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. Age UK Job Pack Shop Assistant 8
Terms and conditions Hours of work Annual leave Pension scheme Standard shop opening times are 9.00am - 5.00pm Monday to Sunday including bank holidays and the standard working week is 35 hours (5 days a week) for full-time staff. 26 days plus Bank Holidays (from January to December) for full-time staff Age UK s Pension Plan has received the highly desirable Pensions Quality Mark. Independently assessed, it means you can be confident that your money is being invested in a quality pension scheme. At Age UK, one of the important things we say to people young and old is save for your retirement. Age UK operates a Group Personal Pension (GPP) and will automatically enrol all employees aged under 74 into the Plan from the date employment commences. You will be auto enrolled into the Plan with an initial employee contribution of 1% being deducted from your salary and Age UK will pay 4% of salary. These contributions will increase in stages to meet the Workplace Pension Regulations minimum requirements of a combined total of 8% by 2018. You can pay a higher contribution if you want to get a higher employer contribution - if you contribute 3% we ll pay in 8% and if you pay in 4% or more we ll contribute 9% You will receive tax relief on your contributions and providing you meet the eligibility criteria contributions will be deducted by way of salary sacrifice. Life Assurance No matter whether you sign up to the Age UK Pension Plan or not, you automatically get life cover if you work for Age UK. Life Assurance is equal to 2 x salary which increases to 4 x salary if you are a member of the Pension Scheme. Because of the way it s set up, any payment can usually be paid direct to your beneficiary so it won t form part of your estate for inheritance tax purposes Occupational Pay Sick 0-6 month s service: 6 months 1 years service: 1 week full pay 4 weeks full pay 1 years 2 years service: 9 weeks full pay 2 years 3 years service: 13 weeks full pay Age UK Job Pack Shop Assistant 9
3 years or more service: 13 weeks full pay & 13 weeks half pay BUPA Cash Plan Our cash plan means you can claim money back on a wide range of health benefits including dental, dental injury, optical, treatments such as physiotherapy, osteopathy, chiropody and acupuncture, prescriptions, consultations, and hospital stays. You can also access an online health and wellbeing programme and an employee assistance programme which includes six face-to-face counselling sessions. You will also have access to BUPA s Healthline which enables you to speak directly to a qualified nurse 24/7. All employees are automatically enrolled onto the scheme which also covers up to four children. Employees have the option to upgrade to include partners at their own expense. Annual Season Ticket Loan With our annual season ticket loan you can spread the cost of commuting over six or 12 months, meaning you ll benefit from discounts that annual or six month tickets often offer without having to pay lots of money upfront. This is designed for people who have to spend a lot of money on their commute, so if you re working in and around London you re likely to be eligible. You need to be a permanent member of staff who has completed their probation to apply. Each month, a 6 th or a 12 th of the cost will be deducted from your salary. If you leave before you ve paid off the loan we ll just deduct the outstanding amount from your final salary Childcare Vouchers Our easy to use childcare voucher scheme which offers you an easy way to pay for your childcare and also saves you money. By choosing to have part of your salary paid in childcare vouchers, you can make big tax and National Insurance savings. The savings are also per person so you could double your money if your partner s employer also has a scheme! The vouchers aren t just for babies - they can be used for the care of children up to 15 years of age (16 if they have a disability). This includes child minders, nannies, play school, crèches, after school/breakfast clubs and holiday clubs. Cycle to Work Scheme By allowing you to get a new bike and accessories worth 1000 or less absolutely tax free, you can make huge savings (and avoid your normal transport costs too!). You ll have a number of options including extending your agreement or paying a small percentage of your bike s market value to own Age UK Job Pack Shop Assistant 10
it outright. Should you leave Age UK before you ve paid off the loan, we ll just deduct the outstanding amount from your final salary. Other benefits Discount on Gym Membership Perkz (online employee benefits scheme offering discount with UK retailers) This document is neither an offer of employment nor a statement of terms and conditions. Age UK Job Pack Shop Assistant 11