PLATINUM Benefits Guide
Welcome to Platinum Welcome to the increased spending power, worldwide shopping convenience and exclusive savings of RBC Royal Bank Visa * Platinum card. All this makes a Visa Platinum card a wise choice. We invite you to review the following pages, which describe the many benefits and services that are now yours to enjoy. In addition, the enclosed insurance certificates provide full details on the automatic coverages you are now entitled to as an RBC Royal Bank Visa Platinum cardholder. We suggest you keep this Benefits Guide on hand so you can reference your benefits any time you need to. Should you require further information, contact your RBC Royal Bank Visa Card Centre at 1-800 ROYAL 1-2 (1-800-769-2512). Updated information can also be found on our website at www.rbcroyalbank.com/cards. Please do not hesitate to contact us; we are always pleased to assist you. At RBC Royal Bank we consider you to be a highly valued customer. 1
Table of Contents Access To Your Credit At Any Time Page 3 Worldwide Acceptance RBC Royal Bank Visa Cheques Cash Advances Travel Benefits Page 5 Assured Assistance Inc. Emergency Cash Advance and Airline Tickets Prescription Medicines Valuable Documents Legal and Bail Assistance Pre-trip Assistance Auto Rental Collision/Loss Damage Insurance Travel Accident Insurance Commission-free Traveller s Cheques Purchase Protection Page 9 Purchase Security Insurance Extended Warranty Insurance Optional Benefits Page 10 Credit Alert CardAssist Plus Travel HealthProtector Insurance Talk & Save Autopayment Important Phone Numbers Page 13 2
ACCESS TO YOUR CREDIT AT ANY TIME You ll value being able to enjoy the enhanced spending power of a RBC Royal Bank Visa Platinum card wherever and whenever you want. Worldwide Acceptance Your RBC Royal Bank Visa Platinum card is accepted at more than one million ATMs in 170 countries worldwide. You ve made an excellent choice because your card gives you such freedom. RBC Royal Bank Visa Cheques With RBC Royal Bank Visa cheques, you always have access to your RBC Royal Bank Visa Platinum card s available credit at times when it may not be convenient to use your card. You can access all, or a portion, of your unused Visa Platinum credit limit simply by writing an RBC Royal Bank Visa cheque. A supply of RBC Royal Bank Visa cheques is enclosed for your immediate convenience. You can order additional cheques free of charge by calling toll-free 1-800 Royal 1-2 (1-800-769-2512). Any cheque amount will be credited directly to your RBC Royal Bank Visa Platinum account as a 3
cash advance at the interest rate applicable to your card from the date the cheque is used. Cash Advances Your RBC Royal Bank Visa Platinum card gives you 24-hour worldwide access to cash advances # up to the full amount of your available credit up to $1,000 CAD per day through bank machines which display the Visa or Interac 1 symbol. To obtain an automated cash advance, follow the directions on the banking machine and use the same Personal Identification Number (PIN) you selected for your RBC Royal Bank Client Card. If you have not already selected a PIN, you can do so by visiting any RBC Royal Bank branch. Additionally, you may obtain cash advances at any RBC branch, and other Visa member financial institutions. Interest at the rate applicable to your card is charged on a cash advance from the time the cash advance is made. Access To Your Credit At Any Time 4
TRAVEL BENEFITS Assured Assistance Inc. While travelling outside of the province, Assured Assistance Inc. (Assured Assistance) provides you with a range of valuable services to provide assistance if you are faced with certain unexpected situations, medical emergencies or legal assistance. Assured Assistance is available to answer any questions or claims regarding the insurances described in this guide and the following emergency services. Assured Assistance can be reached 24 hours a day at 1-800-533-2778 from anywhere in Canada or the U.S., or by making a collect call to 905-816-2581 from outside Canada or the U.S. You can also call to report a lost or stolen card if you cannot reach the Lost/Stolen Card number (see Important Phone Numbers on the back of this guide). Emergency Cash Advance and Airline Tickets Should your card be lost or stolen while travelling anywhere in the world, you can call Assured Assistance and they will provide you with emergency funds and/or airline tickets. Emergency funds will be charged to your account as a cash advance # and tickets will be billed as a purchase. 5
Prescription Medicines While travelling, you can call Assured Assistance to assist you in obtaining medication for which you already have a prescription. They will get in touch with your doctor and make necessary arrangements so you can pick up your prescription at a nearby pharmacy. The cost of filling the prescription and any courier charges will be processed as a purchase to your account. Valuable Documents Assured Assistance can have valuable documents (passport, driver s license, etc.) picked up and delivered to you should you arrive at your destination and realize that you have left them behind, provided there is someone at your home or office to locate the documents. Courier expenses will be charged to your account as a purchase. Legal and Bail Assistance If you find yourself in need of legal counsel while away from home, you can call Assured Assistance for names of local attorneys, embassies and consulates who may be able to help 1. Assured Assistance can also arrange for funds to be transferred directly from Travel Benefits 6
your account if you are required to post bail or advance funds to counsel. The final selection of any legal service provider is your right and responsibility. Pre-trip Assistance Before you travel, feel free to call Assured Assistance for helpful information such as health precautions as specified by the World Health Organization, weather reports for major cities around the world, currency exchange rates and immunization and visa requirements. Auto Rental Collision/ Loss Damage Insurance 2 When you use your RBC Royal Bank Visa Platinum card to pay for the full cost of renting most vehicles, you can save on the cost of car rental insurance by simply declining the Collision Damage Waiver (CDW) protection offered by the car rental company. The coverage that comes with your card includes collision, theft, fire, vandalism and more. If damage to a rental car occurs, call Assured Assistance and you will be advised on the proper procedure for processing your claim. Coverage applies to rental contracts of 48 consecutive days or less, renting the same vehicle(s). In certain locations, you may not, legally, decline the CDW coverage offered by a car rental company. Please refer to the enclosed Certificate of Insurance for complete details regarding this coverage. 7
Travel Accident Insurance 3 You are covered for up to $500,000 CAD in the event of accidental death or dismemberment when you use your RBC Royal Bank Visa Platinum card to pay for the full cost of transportation on a common carrier. (A common carrier is a vehicle commercially licensed for the transport of paying passengers). Coverage also includes travel to and from your point of departure and arrival by public conveyance (when directly related to such a voyage). There is no need to register for this coverage in advance. Refer to the enclosed Certificate of Insurance for complete details regarding this coverage. Please call Assured Assistance for claims or assistance (see Important Phone Numbers on the back of this guide). Commission-free Traveller s Cheques Present your RBC Royal Bank Visa Platinum card at any RBC Royal Bank branch to receive commission-free traveller s cheques in most world currencies. 8
PURCHASE PROTECTION There are even more advantages to using your RBC Royal Bank Visa Platinum card, including protection for your purchases and extended warranty insurance. Purchase Security & Extended Warranty Insurance 4 Purchase Security Insurance Feel secure when you make purchases using your RBC Royal Bank Visa Platinum card. With Purchase Security Insurance, the eligible purchases you make with your card are insured against loss, theft or damage for up to 90 days from date of purchase. Please refer to the enclosed Certificate of Insurance for complete details regarding this coverage. Extended Warranty Insurance This insurance doubles the manufacturers original Canadian warranty for up to one additional year on eligible items you purchase with your RBC Royal Bank Visa Platinum card. Save receipts, sales drafts and manufacturers warranties in the event that you need to file a claim. Please refer to the enclosed Certificate of Insurance for complete details regarding this coverage. 9
OPTIONAL BENEFITS Credit Alert 2 Help protect yourself against identity theft and credit fraud by monitoring your credit file. Credit Alert is a comprehensive service that monitors your personal credit file each business day and alerts you to changes such as inquiries made, new accounts opened in your name, and requests for an address change. This service will not only help protect you against identity theft but will also allow you to verify changes that could affect your credit rating and even indicate credit fraud. For more information, please visit us at www.rbcroyalbank.com/cards/creditalert or to enrol, call 1-866-806-1151 and quote code RT002. CardAssist Plus 3 Register your credit cards, cellular phone and other vital documents with the CardAssist Plus card registry service and you will enjoy peace of mind knowing that you ll only need to make a single phone call if any of these items are lost or stolen. In the case of credit cards, acting on your behalf, we ll call all your registered card issuers and ask them to block your cards and re-issue you new ones as soon as possible. CardAssist Plus also includes a number of other beneficial services such as lost luggage and key recovery, travel voicemail, emergency cash and airline tickets, and a date reminder service. And by enrolling in CardAssist Plus, you can help protect yourself against the risk of identity theft when you report your cards lost or stolen. For more information, please visit us at www.rbcroyalbank.com/cards/cardassistplus or to enrol call 1-866-734-3195 and quote code RU003. 10 Purchase Protection / Optional Benefits
Travel HealthProtector Insurance 7 Enjoy your trip knowing that you are protected with this comprehensive out of province/country emergency medical insurance, available at affordable rates regardless of age or medical condition. A Single Trip Plan is available for any trip up to 183 days in duration. Annual Plan options are available for frequent travellers and cover an unlimited number of trips of a specified length, in a 12-month period. There are two coverage options: Basic Coverage that includes Emergency Medical Insurance Enhanced Coverage that includes Emergency Medical Insurance, Trip Interruption/After Departure Insurance, Travel Accident Insurance and Baggage & Personal Effects Insurance Talk & Save As an RBC Royal Bank Visa Platinum cardholder, you can join the RBC Royal Bank Visa Talk & Save program. Get special deals on long distance and wireless phones with the Talk & Save service providers 8. Benefit from long distance rates from home for as low as 1.6 a minute. Receive a free cellular phone when enrolling in a wireless plan. Charges are billed conveniently to your Platinum account. Enrol today by calling 1-877 ROYAL 6-6 (1-877-769-2566) or you can visit us at www.talkandsave.ca For additional information or to enrol, call toll-free 1-800-565-3129 or visit www.rbcroyalbank/cards/travelhealthprotector 11
Autopayment Finding the time to manage your household or business accounts can be challenging and sometimes payments get missed. With Autopay, you can start saving time and worry by making payments to your Visa account automatically with no extra fee. We designed Autopay with your needs in mind, and offer three convenient payment plans to choose from: 1. Previous month s balance payment; 2. Fixed payment amount that will automatically be paid toward your Visa balance; and 3. Minimum amount as shown on your current Visa statement. Whether you bank with RBC Royal Bank or with another Canadian financial institution, Autopay offers you flexible choices to help make managing your finances easier. So put Autopay to work for you today and take full advantage of the convenience and other benefits your RBC Royal Bank Visa card can offer you. To find out more or to register for Autopay today, call 1-800 ROYAL 1-2 (1-800-769-2512). 12
important phone numbers RBC Royal Bank Visa Customer Service Card inquiries and information In Canada/U.S. 1-800 ROYAL 1-2 (1-800-769-2512) Outside Canada/U.S. call collect 416-974-7780 Lost or stolen cards, 24 hours/7 days In Canada/U.S. 1-800 ROYAL 1-2 (1-800-769-2512) Outside Canada/U.S. call collect (514) 392-9167 International (Access code) 800 ROYAL 5-2-3 (Access code) (800-769-25523) If you prefer not to have telephone access to your account information, please call 1-800 ROYAL 1-2 (1-800-769-2512) to disable this service. Assured Assistance For assistance with any of the travel benefits and insurances listed in this guide: In Canada/U.S. 1-800-533-2778 Outside Canada/U.S. call collect 905-816-2581 TDD/TTY 1-800 ROYAL 1-8 (1-800-769-2518) For convenient and immediate reference to these important Visa phone numbers, download your own wallet-sized card at www.rbcroyalbank.com/cards/walletcard 13
Thank You Thank you for being an RBC Royal Bank Visa Platinum customer. Your satisfaction is important to us, which is why we re dedicated to bringing you exemplary benefits and our highest standards in the years to come. Important Phone Numbers 14
Registered trademarks of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada. * Registered trademark of Visa International Service Association. Used under license. # Interest at the rate applicable to your card is charged from the time the cash advance is made. Cash advance fees apply. Please refer to your RBC Royal Bank Visa Agreement for applicable fees. 1 Registered trademark of Interac Inc. Used under license. 2 Credit Alert is a registered trademark of Intersections, Inc., used under license by Carlson Marketing Canada Ltd. The Credit Alert services are provided by Intersections, Inc. and Carlson Marketing Canada Ltd.; they, not RBC Royal Bank, are responsible for this program. 3 Registered Trademark of Carlson Marketing Canada Limited. The CardAssist Plus services are provided by Carlson Marketing Canada Ltd.; they, not Royal Bank of Canada, are responsible for the program. 1. Assured Assistance Inc. cannot accept responsibility for the actual performance of any person or company made available to assist you. 2. Coverage underwritten by RBC General Insurance Company of Canada. 3. Coverage underwritten by Desjardins Financial Security Life Assurance Company. 4. Coverage underwritten by RBC General Insurance Company in the Province of Quebec and by RBC Insurance Company of Canada in the rest of Canada. 6. Maximum coverage amounts are applicable. This group creditor insurance program is underwritten by The Canada Life Assurance Company. The program is subject to terms, conditions, exclusions and eligibility restrictions. Please see the Certificate of Insurance for details. 7. Underwritten by RBC Insurance Company of Canada. 8. All long distance services under the Talk & Save program provided by CDTel Inc. CDTel Inc. is the reseller, biller and service provider for the Talk & Save long distance program and a CDTel Inc. representative operates the 1-888 Talk & Save long distance customer service and enrolment lines. Cityfone is the reseller, biller and service provider for the Talk & Save wireless program and a Cityfone representative operates the 1-888 Talk & Save wireless customer service and enrolment lines. All insurance is subject to limitations and exclusions. Please refer to the Certificates of Insurance provided in this kit for complete details. 16157 (02/2009)