Welcome to AIG
2 We are the world s largest insurance organization, with more than 64,000 employees across the globe. This guide explains what we re about and what you can expect from us.
It s a changing world That s why we re a forward looking company, constantly improving our products and services, because the risks and exposures facing our clients are changing all the time. We create solutions for today and for tomorrow so that you can look to the future with confidence. Every product we sell is backed by the skill and expertise of our award-winning claims team our customers have entrusted their risks to us and it s a responsibility we shoulder proudly, supporting you before and after a loss no matter how big or how small that might be. Our work begins long before claims happen. We offer one of the widest product ranges in the insurance industry and our people work hard to minimize your risks, keeping them well protected long before you have a loss. Above all, we believe that with the right values and hard work anything is possible, and we should know: we ve been operating for over 90 years, providing our services to thousands of businesses and millions of individuals. Bring on tomorrow Value Proposition 5 Our products 7 Claims 8 Risk management 10 Loss control 12 Our global network 14 3
4 Our vision is to be our customer s most valued property casualty insurer. What sets us apart are the distinct advantages we offer distribution partners and customers worldwide.
Competitive Advantages Innovation: with one of the widest product ranges in the insurance industry, we monitor exposure trends and create products to help your business stay ahead of the curve. Loss Prevention: with proactive risk mitigation tools like the CyberEdge RiskTool, we guide clients to prevent losses and avoid claims. Claims Excellence: more claims handlers than any other carrier; innovations in process, OneClaim global initiative. Underwriting Expertise: with highly experienced, specialized underwriters, we have some of the best talent in business to address your needs. Non-Traditional Solutions to Address Unique Risks: with customized, innovative programs that address complex or unusual risks that are difficult to insure, or risks that clients wish to retain, we help clients mitigate their challenging risks. Data / Science: with more than 100 economists, physicists, and statisticians, our focus on predictive modeling is changing how we predict risk and guide clients to help mitigate changing exposures. Resilience: after 90 years, we continually demonstrate our commitment to the long term. Multinational Expertise: with full access to AIG s multinational policy issuance capabilities, efficient management of multicurrency cash flows, and our ability to leverage AIG s network of owned operations in over 90 countries, supported wherever required by local insurance partners, we make global mean local, anywhere. 5
6 Helping people to insure brighter tomorrows for over 90 years.
So what will tomorrow bring? At AIG, we re renowned for the strength and breadth of our product range: forward-looking products like our Directors and Officers cover to protect directors against growing exposures; outward-looking products to protect the growing number of businesses entering overseas markets; innovative products for cyber and environmental risks; highly customized solutions that Looking ahead, what else are we seeing? Complex property exposures Property exposures are evolving. Whether your needs are local, multinational or global, our commitment is to help you maintain your business continuity by understanding your business, understanding your risks and partnering for the long term. Dependency on marine Marine transportation is growing as businesses expand globally; we have a dedicated marine team to service this increasing demand and loss control experts to manage the widening risk. Reputational risk Corporate reputations are increasingly threatened by environmental exposures. We have the largest specialist team in the market; to fortify and protect your brand before, during and after a loss. Emerging markets There are huge opportunities in Brazil, Russia, India and China and, as an award-winning trade credit insurer, we re developing new ways to help you. New territory expansion Business is continuing to expand into new and emerging territories. With the largest owned global network in the industry, we re behind many of them. address complex or unusual risks; insurance programs that enable clients to cost effectively retain risk; and market leading capacity with access to US$1.5BN for well-protected, well-managed risks. Products like these offer protection for now and tomorrow, so our customers can focus on driving their businesses forward with confidence. Airborne and airside More people are travelling, taking more flights and risks at airports are rising. We have the technical expertise and experience to meet the increased demand and risk complexity. Extreme weather Alongside increase travel, extreme weather threatens more disruption. Last year we helped over 830,000 business travelers continue their work with minimal disruption and companies through unprecedented weather related events to minimize damage and expedite recovery. Shareholder activism More shareholder activism means more investigations against directors we re continuing to strengthen our leading D&O cover to ensure your board has the best protection. Bigger projects in new territories We ve been underwriting political risks since the 70s and there are bigger projects in more new territories than ever. With AIG your business can take advantage of these opportunities with confidence. Data loss on the rise CyberEdge provides innovative protection to help businesses stay ahead of the curve of sensitive data breaches, computer hacking, dumpster diving, computer viruses, employee sabotage or error, and pilferage of information and identity theft. Global Fronting We provide flexible, efficient programs that insure virtually all types of risks globally while enabling clients to retain some or all of the risk. This includes fronting for emerging risks that the insurance industry will not yet insure directly. Alternative Solutions By providing customized, innovative programs that apply insurance and/or capital market strategies, we help clients address challenging exposures that are difficult to insure in the traditional insurance or financial markets. Meeting consumer expectations The need to deliver an exceptional, truly differentiating customer experience has never been greater. We re leveraging our global expertise and broad portfolio of life and personal insurance solutions to provide consumers and our distribution partners with the products they need, delivered through the channels they prefer. 7
Claims: the moment of truth The claims operation that underpins every AIG insurance policy is one of our greatest strengths. We pride ourselves on the quality of our claims teams, on our imaginative approach to the development and delivery of claims services, and on the way we think ahead often introducing those capabilities to brokers and clients even before they have a loss. Our account relationship team helps us stay close to our business clients. They provide coordination advice and help, working with claims teams across all product lines and countries to ensure clients receive consistent service. Our open communication with clients and brokers throughout the life of a policy means we can resolve service issues quickly. We continue to invest in our claims operation throughout the world to ensure that our clients receive the best possible service. As part of our effort to be there when our customers need us most, helping them recover and realize a better tomorrow, the AIG Global Claims organization is implementing a new target operating model. Starting in the United Kingdom and Ireland, in 2013 we launched three Centers of Excellence: Express claims Complex claims Major losses. The model ensures that claims are assigned as quickly as possible to the claims professional with the skills and expertise required to effectively manage the loss to resolution. As we continue to implement the target operating model across Europe, we are also planning rollout in the Asia Pacific and Latin American regions. The model will be fully implemented across the organization by 2015. We re also increasing the number of our claims specialists so we can create stronger partnerships with you on large and complex claims and provide fast service and speedy settlement on smaller ones. This is underpinned by new claims technology for better service and better information. These are just some of the improvements we re making. When you need us most, you can count on us. 8
We have more than 10,000 claims professionals in offices around the world, and we pay an average of over $100 million each business day in property and casualty claims* *2013 9
Our expertise is simple managing risk to control loss Our specialist underwriters are used to seeing a great number of difficult risks by size, sector, geography or type of claim. We know from experience how the right blend of risk management and loss control can mitigate even the most challenging and unusual problems. We work in partnership with our clients throughout the world, getting to know their businesses well before they need to file a claim. We do all we can to minimize the chances of a loss, so you can focus on driving your business forward. Choosing AIG means access to global, technical expertise across multiple products, disciplines and geographies. We deliver new and imaginative solutions for even the most technically demanding clients, across the world. Wherever you are today, wherever you want to be tomorrow, you will have the protection and service you need to do business with confidence. With AIG Multinational s flexible, collaborative approach, you can make informed decisions and secure the multinational solutions that work best for your organization. 10
Seeing the big picture and protecting clients before they have a loss that s the way we do business at AIG. 11
Casualty Our services include comprehensive employee training programs, contractor management, product safety training, investigating the root causes of claims and consultancy services to evaluate risk exposures. Property Global Property has worldwide loss prevention and engineering capabilities with experience across all commercial and industrial sectors. We work with our clients to assess the full range of property risks and prepare risk improvement programs based on cost-benefit principles. Marine We routinely tailor individual loss control services for specific clients, ranging from manufacturers, marine terminals, shipyards and logistics operators to large project-cargo (infrastructure) operations and yacht owners. Surplus Lines Lexington s commitment to our insureds doesn t end with insurance. Our policyholders have access to a wide range of risk management tools and resources, such as web-based risk management software, webinars and training portals, as well as dedicated loss control consultants who provide hands-on consultation designed to reduce exposures and help prevent accidents and avoidable claims. 12
Aerospace We provide loss control services to our clients around the world in sectors ranging from airlines and airports to space tourism and unmanned aerial vehicles (UAVs). Our experienced team has a unique understanding of the industry which allows us to offer creative and effective solutions in risk management and loss reduction. Healthier, Longer Lives Whether helping to make hospitals safer for patients or providing tools to help reduce the concussion risk for young athletes, we re working every day to prevent injuries from happening. Discover more at www.aig.com/us/prevention or www.aig.com/aheadofthegame. Financial Lines Our preventative solutions, innovative technologies, and specialized professionals help clients of all industries and sizes mitigate a multitude of emerging board level risks, from cyber risk to kidnap and ransom to employment practices. Business Travel We equip our clients with a host of loss prevention services including situational and awareness training, global country guides, secure personal websites to upload and store essential passport, ticketing or medical information, and SMS emergency alerts for specified destinations. 13
Multinational Expertise Taking your business international creates unique challenges. From an insurance perspective, this means making sure you re compliant locally and finding efficient ways to manage claims. With the insurance industry s largest owned global network, we re ideally placed to help you. It s been our strategy to expand into territories that we identify as important to our clients: that s why we ve been in 75% of our country offices for over 50 years. Wherever you want to go, we re ready and waiting. Our local teams can support you before, during and after a loss. They ensure that insurance policies are in line with local legislation, business practice and culture. They have also forged long-standing relationships with local professionals; law firms, engineers, adjusters and regulators, to serve your local needs if and when claims arise. The global benefits of working with AIG You benefit from our worldwide network in many ways. We re less dependent on other insurers or agents to get things done, so we have more control. We make sure policies are issued correctly, providing a more consistent, reliable and sustainable service and delivering local claims support from our own team, wherever in the world you need it. This is true for all clients from the largest multinational to the smallest, specialist exporter. 14
Wherever you are in the world, we ve got you covered. Bring on tomorrow 15
U.S. American International Group, Inc. 175 Water Street New York, NY 10038 Tel: + 1 212 458 5000 www.aig.com American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries.. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange. Additional information about AIG can be found at www.aig.com YouTube: www.youtube.com/aig Twitter: @AIGinsurance LinkedIn: www.linkedin.com/company/aig AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries, and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds. 2014 American International Group, Inc. All rights reserved.