Pst Title: Directrate: Metr Operatins Directr 2 year fixed term cntract Midland Metr Reprting t: Metr Prgramme Directr Rle Purpse: T prvide leadership and directin in the mbilisatin f the Midland Metr Limited and the transfer f peratin and maintenance services frm Altram / Travel Midland Metr int the new business. Reprting t the Metr Prgramme Directr the psthlder will be respnsible fr making sure that Altram discharges its cntractual and statutry duties in the lead up t transfer. Ensuring that MML is cmpetent and capable f efficiently managing the Operatins and Maintenance services and these are delivered in accrdance with the apprved Business Plan and that Health, Safety and Envirnmental targets are met by the Operatins Directrate. The psthlder will ensure that management systems are develped prir t and implemented subsequent t the transitin and ensure the existing assets are maintained t ptimise their whle life perfrmance whilst making sure that revenues are prtected and maximised. The shape f the business is expected t transfrm substantially by 2026 as utlined belw. The psthlder will be respnsible fr ensuring the rganisatin f MML, adpted at transfer, is reviewed and restricted t ensure it is capable f adapting t the significant changes that will be faced and resurces are secured in line with the Cmbined Authrity s investment prgramme requirements. Metr 2018/19 Metr 2030 21km Track 58km Track 21 Urbs 3 Trams 21 Urbs 3 Dual Tractin Trams 44+ 3 rd Generatin Dual Tractin trams 26 Stps 80+ stps 1 Dept 2 Depts, remte stabling 750v DC Overhead Line thrughut <53km 750 DC Overhead Line >5km catenary free 1 perating rute 6 perating rutes 200 perating staff 400+ perating staff 8m Passengers Apprx. 12m p.a. perating budget Revenues apprx. 14m per annum 30m+ passengers Apprx 40m p.a. perating budget Revenues apprx. 60m p.a. The psthlder will be respnsible fr ensuring effective prcesses are develped t allw the efficient transfer f new assets int the peratinal asset pl and will make sure that the business has the necessary skills and cmpetence t accept and manage the new assets prir t their bringing in t use. In rder t achieve the abve the jb hlder will wrk with the Metr Prgramme Directr t prcure a full review f the rganisatin, its prcess, prcedures, systems and tls is undertaken within 6 mnths f the transfer and will submit an rganisatin change prpsal fr the apprval f the MML Bard.
Respnsibilities: The psthlder is respnsible, as far as is reasnably practicable, t the Metr Prgramme Directr fr: Health and Safety Ensuring passenger services n Midland Metr are delivered safely and in a manner that minimises the risk f harm being caused t passengers, staff, thse affected by Metr s activities and the envirnment within which Metr perates. Ensuring that prir t transfer f Operatins and Maintenance services, MML is cmpetent t deliver the services and that the Safety Management System is cmplete with rbust prcedures implemented that inter alia address: - Cmpetency Management - Safety Critical Wrkers - Identificatin and management f hazards - The reductin f risk t as lw as reasnably practicable levels - The management f maintenance wrks - The management f cnstructin wrks - Asset Management (particularly safety critical assets) - Access t the tramway - Change Management - Crdinatin with duty hlders - Incident investigatin Fllwing Transfer the Metr Operatins Directr will ensure that the SMS is implemented acrss the business and that all existing arrangements are reviewed and updated t reflect the change in the rganisatin and the demands f the Investment Prgramme. Regularly reviewing (in line with the requirements f the SMS) the peratinal risk register and hazard lg making sure that prcedures are kept up t date and reflect any changes in the risk prfile f the business and that recmmendatins fr changes t the SMS are brught t the attentin f the MML Bard. Supprting the Metr Prgramme Directr in wrking with the Office f Rail and Rad, Netwrk Rail, RAIB, UKTram lcal highway authrities and ther tramway netwrks t share infrmatin and prmte best practice in Health & Safety. Prvisin f peridic H&S reprts t, and in the frm requested by, the Bard identifying any psitive r adverse H&S trends and set ut actins required t maintain r remedy trends as apprpriate. Fr the avidance f dubt the jb hlder will be accuntable t the MML Bard fr the discharge f the Transprt Undertakings duties under ROGS and respnsible fr the discharge f thse Infrastructure Manager s duties transferred by WMCA by means f the Operating Agreement. Finance The perating business is expected t cllect revenues in excess f 12m p.a. in year 1 and expected t rise in excess f 50m by 2030. The psthlder has day t day respnsibility t the Metr Prgramme Directr fr the financial perfrmance f the perating business. With supprt frm the Finance & Cmmercial Manager prepare an initial 5 year Operatins and Maintenance Plan and financial frecast supprted by a detailed 1 year budget. Ensuring financial cmmitments are made in line with the apprved budget and that all financial cmmitments (budgeted and unplanned) are apprved in accrdance with the published scheme f delegatin and that peratins and maintenance services are prvided at r belw budgetary targets. Page 2 f 5
Reviewing Operatins and Maintenance activities, identify areas fr efficiency savings and implement financial efficiency plans as apprved by the MML Bard. Develp and implement strategies fr ptimising the cllectin f revenues (including new ticketing systems) ensuring, that s far is reasnably practicable, revenues meet / exceed annual budgetary targets. Delivery f an annual 5 year Marketing Plan that will ptimise the revenues generated by Metr services. Operatins & Maintenance Prir t the transfer f Operatins and Maintenance Services the psthlder will wrk clsely with Altram and Travel Midland Metr t ensure that the Cncessinaire s and Operatr s bligatins are discharged in accrdance with statutry and cntractual requirements fr the remainder f the term f the Cncessin. Wrking with the Metr directr the Jb Hlder will liaise clsely with WMCA s HR team in planning fr the transfer f staff under TUPE and in supprting the frmal cnsultatin with affected staff. In supprt f the preparatin f the Organisatinal Review the Jb Hlder will, prir t transfer review the existing peratr s arrangements, will develp plans that will be implemented by MML fllwing the transfer and will mnitr the effectiveness f the arrangements fr: Ensuring the MML visin and bjectives are cmmunicated t staff and implement techniques t ensure that there is a high level f staff engagement with the visin, aims and bjectives f MML. Ensuring the Operatin f the business is undertaken in accrdance with statutry requirements, legal undertakings (including planning requirements) the Operating Agreement and Business Plan. Implementing measures (including mystery shpper surveys) t regularly measure custmer satisfactin and the perfrmance f the business and implement actins t address adverse trends where it is cst effective t d s. Presenting peratinal perfrmance and requirements f the business t pliticians, stakehlders and the public. Ensuring assets are maintained in line with the annual maintenance plan and that safety and peratinally critical assets are maintained at a level that minimises the risk f disruptin t the service. Ensuring MML has effective first line custmer services that utilise traditinal, web and scial media utlets and are aligned with the wider custmer services activities f the WMCA. Ensuring perating and maintenance activities f the business are effectively mnitred, that trends are analysed and plans are develped and implemented t manage peratinal risks and realise pprtunities. The psthlder will wrk clsely with the Midland Metr Alliance t ensure that the Alliance wrks are undertaken with the minimum adverse impact n Metr custmers that can reasnably be achieved, and will ensure that MML has sufficient resurces, cmpetencies and prcesses available t bring int use new and mdified infrastructure, systems, rlling stck in line with the WMCA s published prgramme. Peple The psthlder will be respnsible fr directing the activities f the peratins management team and fr the recruitment and develpment f the wrkfrce in line with the requirements f the business plan. The psthlder will prepare annually, as part f the business planning prcess a 5 year Peple Management Plan that will establish the staff recruitment, retentin and develpment requirements t enable the business t deliver its bjectives as set ut in the business plan. Page 3 f 5
The psthlder will be respnsible t the Metr Prgramme Directr fr making sure that the Peple Management Plan is delivered in line with HR plicies and prcedures. The psthlder will supprt the Metr Directr in the develpment and implementatin f initiatives t ensure that all Metr staff are engaged with the activities f the business. The psthlder will ensure that the day t day relatinships with the Trades Unins are managed in a prfessinal way and that the staff and Trades Unins are effectively engaged with plans fr the develpment f the business. The psthlder will review the activities f the business and deliver, within the rganisatinal review, a peple management plan that will ensure the business maintains and develps a cmpetent wrkfrce capable f meeting the business bjectives and the requirements f the investment prgramme whilst ptimising the return t the sharehlder. Sustainability The psthlder will develp, as part f the annual business planning prcess, a 5 year sustainability plan that will set ut hw: Opprtunities t recruit and train staff frm the lcal area and WMCA target grups will be realised Apprenticeships (r equivalent) will be delivered Lcal business will be encuraged t bid fr cntracts t supprt MML The business will deliver a best practice apprach t minimising the negative envirnmental impacts f the peratin and maintenance services. Prjects Metr In Huse (2017/18 and 2018/19) The psthlder will be respnsible t the Metr Prgramme Directr fr the management f the Metr In Huse Prgramme, ensuring that the transfer f Metr Operatin and Maintenance services is cmpleted successfully, safely and with n discernible negative impact n Metr custmers and staff. The psthlder will be respnsible fr the delivery f the MML Mbilisatin Plan and fr identifying resurces required t make sure that the plan is delivered and is capable f being accelerated in the event f an early transfer f Operatin and Maintenance activities. Expansin Prgramme (2017/8 t 2026/7) The psthlder will represent the interests f the Transprt Undertaking and Infrastructure Manager with the Midland Metr Alliance. The psthlder will be respnsible t the Metr Prgramme Directr fr apprving (as Transprt Undertaking) and recmmending apprval (as Infrastructure Manager) f MMA prject prpsals in accrdance with statutry requirements and the Safety Management System. The psthlder will wrk with the MMA t make sure that peratinal supprt requirements are identified in prject prpsals and that adequate time and resurces are allwed fr the testing, cmmissining and bringing in t use f prjects. The jb hlder will make sure that the MMA is aware f any interfaces between the perating tramway and the prjects and that these interfaces are managed such that the negative impacts n the custmer are minimised. The psthlder will prvide assurance t the MML Bard that peratinal hazards and risks are being apprpriately managed thrugh the MMA. Page 4 f 5
Qualificatins: (The qualificatins belw are nt necessarily required in all cases, but indicate the level f intellect required t perfrm the duties f the pst). Relevant degree Membership f a relevant prfessinal institutin Essential: Extensive knwledge f Light Rail health, safety and envirnmental management, peratins, maintenance practices Experience f leading a light rail / rail business thrugh perids f grwth and change Extensive knwledge f the statutry regime within which tramways perate and experience in delivery f the functins f a Transprt Undertaker and Infrastructure Manager and f leading negtiatins with statutry and regulatry bdies Experience in the management f industrial relatins within a transprt peratins envirnment Experience in the definitin and management f safety critical and peratinal critical assets and in management f asset renewal / replacement prgrammes Experienced in the delivery f majr prjects (rllingstck, systems, depts, extensins) frm an peratinal perspective Behaviural / Cllabratin knwledge Financial perfrmance and budget cntrl Desirable: Established netwrk f industry cntacts Experience f wrking in an Alliance r similar cllabrative envirnment Experienced in the management f mixed fleets Experience in wrking within a plitical / public sectr envirnment Experienced in management f PFI r similar bespke cntracts Management f market, custmer relatins and cmmunicatins teams Ticketing systems implementatin Interfaces: Metr Prgramme Directr Alliance Management team clleagues CAF Warranty and OESS Teams Cmmercial Team Partner rganisatins. Office f Rail and Rad Trade Unin Officials Page 5 f 5