Money Advice Performance Management Summary
The Money Advice Performance Management Framework (MAPMF) has been developed in consultation with local authorities and other key stakeholders and it aims to measure key performance indicators for money advice services funded by local authorities on both an inhouse and commissioned basis. This is a summary of the key findings from the data returns for 6 for the MAPMF for. As this is the second year in which data returns have been provided it is possible to start to identify emerging trends at both local and national levels. The information received from individual local authorities is being collated and used to produce a wide analysis which reflects the significant impact of money advice services at a national level. This should be considered in conjunction with this local summary. Whilst the MAPMF provides a structure from which it is possible to benchmark and target services and to identify and share areas of good practice, it is an iterative process. The current framework does not reflect the full complexity of cases or the many positive outcomes money advice clients experience in addition to financial gain. These areas are the subject of further development. The key findings in comparison to the reported position in are detailed below: Improved reporting on external services for /6 is responsible for the large increases in some of the figures Funding has decreased by around % for the inhouse service and % for external service providers Staffing numbers have remained stable Over 7% of service users have a household income of less than, The total amount of debt owed by service users has increased by over 3% The average financial gain for service users equates to 3.. Calculated by dividing total verified financial gain by number of clients as reported in Volume Money Advice Performance Management Summary
Ref Demographic Categories / /6 C Sex Male Female Age 6 3 3 9 67 7+ Ethnicity Disability or longterm condition Income Economic Status White Any Mixed or Multiple Ethnic Groups Asian, Asian Scottish or Asian British African Caribbean or Black Other Ethnic Group Yes No 6, or less 6,,,,,,,,, 3, 3,, Over, Self employed Employed full time Employed part time Looking after the home or family Permanently retired from work Unemployed and seeking work At school In further / higher education Gov t work or training scheme Permanently sick or disabled Unable to work because of shortterm illness or injury Other 6 73 3 9 96 9 88 7 8 3 3 6 8 77 8 3 8 399 8 77 9 8 63 9 7 6 79 9 6 76 6 8 8 89 9 9 9 /6 7 699 33 366 88 98 993 6377 979 68 37 37 7 3 8 97 36 3 93 736 6 73 9 99 9 38 733 993 9 8 9 6 36 76 36 9 33 Money Advice Performance Management Summary
Ref Demographic Categories / /6 Housing Tenure Household Composition Owner occupied Social rented Private rented Other Single adult (One adult over 6) Single family (One or more children under 6) Adult family (Two or more adults over 6 and no children under 6) Mixed family (Two or more adults over 6 and one or more children under 6) 6 78 7 69 8 37 3 33 9 8 8 6 9 /6 88 87 67 69 33 899 663 6739 6 637 Money Advice Performance Management Summary
Ref Indicator / /6 /6 C Number of money advice services in the LA area Inhouse Externally funded 3 7 C3 Amount of debt owed by client Benefit Overpayment Council Tax Arrears Utility Arrears Credit, Store and Charge debts Catalogue Unsecured Personal Loan Payday Loan High cost credit Overdrafts Mortgage arrears Rent Arrears Rent to own Others 3,3,8.,76,789. 8,78.8,,73.63 6,88.3 66,. 8,76.6,8,. 8,33.96 8,37.97 66,86.3,873. 6,9.79 38,.,3,838. 7,868,3. 8,,9.,98,38. 3,,. 8,97,6. 7,39,6.,3,78. 9,966,88. 6,66,6. 6,9,397. 3,76,99. 9,,6. I Number of FTE staff InHouse External Number of Volunteer FTE staff InHouse External 3.9 7. 3. I Funding InHouse External 78,8 9,6 67,97. 376,6.,9,73. 8,7,376. Volume Contacts New Clients 98 7 77 6769 86 A Open SNSIAP cases Type I Type II Type III Closed SNSIAP cases Type I Type II Type III 8 638 38 3 33. Other types of debt include: Other Housing Costs, Income Tax Debt, Fines, CSA, Payday Loans, Doorstep Credit Telephone and Mobile Phone 3. Do not possess the figures for external staff and volunteers. Due to the reporting in / covering only the single internal service and the /6 data covering some external service information there is a significant change in this figure. Money Advice Performance Management Summary
Ref Indicator / /6 A OP. First reason for contacting agency Benefit Overpayment Council Tax arrears Credit, store and charge card debts Catalogue debts PPI Payday Loan /High cost credit Unsecured personal loan (except payday loans) Bank and Building society overdrafts Mortgage arrears Rent arrears Other (Please specify) Breakdown of debt strategy agreed with client Sequestration Debt Arrangement Scheme Trust Deed Awaiting sequestration Token payments Pro rata offers Moratorium Debt written off Repayment plan Nil Payments/Offers Consolidation Loan Mortgage to rent/shared equity Did not agree a debt strategy Still awaiting outcome Other: please specify 6 9 9 8 6 36 3 9 8 3 7 3 86 39 7 78 3 7 7 3 /6 79 399 3 88 8 37 3 98 86 8 99 7 966 83 3 633 68 7 3 7 9 96 637 87 OC Verified financial gain 8,83.88,88,968.89,3,37. Money Advice Performance Management Summary