Money Advice Performance Management Summary. Glasgow City Council

Transcription

1 Money Advice Performance Management Summary Council

2 The Money Advice Performance Management Framework (MAPMF) has been developed in consultation with local authorities and other key stakeholders. It aims to measure key performance indicators for money advice services funded by local authorities on both an inhouse and commissioned basis. This is a summary of the key findings from the data returns for 26/7 for the MAPMF for Glasgow City Council. As this is the third year in which data returns have been provided, it is possible to begin to identify emerging trends at both local and national levels. The information received from individual local authorities has been collated in order to produce a wide analysis reflecting the significant impact of money advice services at a national level. This should be considered in conjunction with this local summary. While the MAPMF provides a structure from which it is possible to benchmark and target services, as well as identify and share areas of good practice, it is an iterative process. The current framework does not reflect the full complexity of cases or the many positive outcomes that money advice clients experience in addition to financial gain. Development is currently underway regarding improvements to the framework that will address these issues in time for reporting on the 27/8 financial year. The key findings in comparison to the reported position in 24/ and 2/6 are detailed below: Internal service funding has remained steady at 3, across the three years Investment in external services initially increased by 2% between 24/ and 2/6, before decreasing by 7% between 2/6 and 26/7 to 4,36,994 The number of new clients accessing the services fell by 2% between 24/ and 2/6, before rising by % between 2/6 and 26/7 to 3,766 In 24/, 92% of clients had an annual household income of less than 2,, rising to 94% in both 2/6 and 26/7 The average client financial gain for service users in 26/7 was, Excluding Don t Know category from analysis 2. Calculated by dividing total financial gain by total clients 2

3 Ref Demographic Categories 24/ 2/6 26/7 C2 Sex Male Female Age Ethnicity Disability or longterm condition Income Economic Status White Any Mixed or Multiple Ethnic Groups Asian, Asian Scottish or Asian British African Caribbean or Black Other Ethnic Group Yes No 6, or less 6,,,,, 2, 2, 2, 2, 3, 3, 4, Over 4, Self employed Employed full time Employed part time Looking after the home or family Permanently retired from work Unemployed and seeking work At school In further/higher education Gov t work or training scheme Permanently sick or disabled or unable to work because of shortterm illness or injury Other 3,44 9,6, ,93 6,42 7,24,73,73, , , ,99 6,76,8 9,48 9,8,62 3,4, , ,4 3, 2,789 3,69 4, ,776,27,23 3,9, ,3,489,97 4,4 4,4 4, ,64 378,938, ,386 4,9 83 8,78 8,48 4,64 2, , ,663 2,828 2,24 3,84 3, ,92,8 62 4,39 6, ,694,698 6,8 6,94 4,49 4, 837 2, ,7, ,987 3,749,3 9,7,9,647 2, ,84 8 3,447 2,867 2,26 3,6 3, , /7 23,94 27,34, , 9,7 9,77 2,274 6,287 4,86 2,66 4, ,23, ,9 23,38 2,83,366 3,32 2,38 8,372 4,683,964, ,68,3 7,646,726 3,98 4,796 6, ,6,7, 2,92 3. Recorded under At school category 3

4 Ref Demographic Categories 24/ 2/6 26/7 C2 Housing Tenure Household Composition 4 Owner occupied Social rented Private rented Other Single adult (non pensioner) Single pensioner Single parent (one or more children) Family (two adults, and one or more children) Adult family (two or more nonpensioners, and no children) Older adult family (contains at least one pensioner),847 6,79 4,632,26,9 4,4,3,44,62,299,34,36 3,666 3,74 4,768,9 3,43 4,23 3,937 4,393 9,497 4,69 6,432 3,84 4, ,6 4,424 3,9 4,278,4,42 26/7 8,72 2,6 7,3 7,3 2,777 23, ,88 6,8 6,7 462, Until 26/7, MAPMF did not separate single pensioner from the single adult category, nor older adult family from the adult family category.. Agencies do not breakdown into pensioners or older adult families 4

5 Ref Indicator 24/ 2/6 26/7 C C3 I I2 A Number of money advice services in the LA area Inhouse Externally funded Case management system/s CASTLE, AdvicePro Amount of debt owed by client Benefit overpayment Council Tax arrears Utility arrears Credit, store and charge debts Catalogue Unsecured personal loan Payday loan high cost credit Overdrafts Mortgage arrears Rent arrears Rent to own Others 7 Number of FTE staff InHouse External Number of Volunteer FTE staff InHouse External Local Authority Funding InHouse External 6 Other Sources of Funding Scottish Legal Aid Board Scottish Government Big Lottery Fund Housing Associations Volume Contacts Total clients 8 New clients 6 3,67, , 4,249,4 43,374 34,638 34, ,46, , 4,338,44 38,399 28,23 28, ,897,337.83,92,9.63 2,3,9 32,74.3 2,79, ,7.77 2,3,9.8 2, ,4.96,, ,99.2 8,29.8 6,2, , 4,36,994 39,7 3,766 3,766 26/ m.47m 2.7m 4.4m 4.7m.4m 27.48m 3.6m 7.29m 29.83m 8.62m 4.69m 3.67m m 7.62m,6 38,7 38,42,23 9,64 49,6 6. Internal: Social Work Services DAS team; external: Bridgeton CAB, Castlemilk CAB, Castlemilk Law and Money Advice Centre, Citizens Advice Direct, Clydeside Action on Asbestos, Drumchapel CAB, Drumchapel Money Advice Centre, Easterhouse CAB, Ethnic Minorities Law Centre, GEMAP, Glasgow Central CAB, Govan Law Centre, Greater Pollock CAB, Legal Services Agency, Maryhill and Possilpark CAB, Money Matters, Parkhead CAB 7. Others include business debts, cable/satellite TV/TV license debt, maintenance/child support, repairs, fines, Income Tax, other housing costs, telephone/mobile phone etc. 8. Figures do not include clients whose support has carried on from the previous financial year

6 Ref Indicator 24/ 2/6 26/7 26/7 Contacts by channel 9 Facetoface Telephone Web Webchat 27, ,66,3 7,99,44 Referrals Health Social Care Third Sector Other ,8 4,678 A Open SNSIAP cases Type I Type II Type III Closed SNSIAP cases Type I Type II Type III 2,8,97,64 3,499,29 3,294 First reason for contacting agency Benefit overpayment Council Tax arrears Credit, store and charge card debts Catalogue debts PPI Payday loan/high cost credit Unsecured personal loan (except payday loans) Bank and building society overdrafts Mortgage arrears Rent arrears Other (Please specify),86 2,949 2, ,,7 98,722 2,74 9. This information is not recorded by Wheatley 6

7 Ref Indicator 24/ 2/6 26/7 OP. OC Breakdown of debt strategy agreed with client Sequestration Debt Arrangement Scheme Trust Deed Awaiting sequestration Token payments Pro rata offers Moratorium Debt written off Repayment plan Nil payments/offers Consolidation loan Mortgage to rent/shared equity Did not agree a debt strategy Still awaiting outcome Other: please specify Financial gain Verified Unverified ,3, ,38, , ,99, /7, ,97 3, , ,3 2,96 77.m.m. 4/ and /6 figures include inhouse service only 7