Money Advice Performance Management Summary. South Lanarkshire Council

Transcription

1 Money Advice Performance Management Summary

2 The Money Advice Performance Management Framework (MAPMF) has been developed in consultation with local authorities and other key stakeholders and it aims to measure key performance indicators for money advice services funded by local authorities on both an inhouse and commissioned basis. This is a summary of the key findings from the data returns for 6 for the MAPMF for. As this is the second year in which data returns have been provided it is possible to start to identify emerging trends at both local and national levels. The information received from individual local authorities is being collated and used to produce a wide analysis which reflects the significant impact of money advice services at a national level. This should be considered in conjunction with this local summary. Whilst the MAPMF provides a structure from which it is possible to benchmark and target services and to identify and share areas of good practice, it is an iterative process. The current framework does not reflect the full complexity of cases or the many positive outcomes money advice clients experience in addition to financial gain. These areas are the subject of further development. The key findings in comparison to the reported position in 4 are detailed below: Funding for internal and external services has remained stable The number of FTE staff has remained stable There has been c8% reduction in the number of new clients Over 6% of service users for whom income was recorded have a household income of less than, The total amount of debt owed by service users,88,. which represents a c% reduction. The average financial gain for service users equates to 8,4.. Calculated by dividing total verified financial gain by number of clients as reported in Volume Money Advice Performance Management Summary

3 Ref Demographic Categories 4/ /6 C Sex Male Female Age Ethnicity Disability or longterm condition Income Economic Status White Any Mixed or Multiple Ethnic Groups Asian, Asian Scottish or Asian British African Caribbean or Black Other Ethnic Group Yes No 6, or less 6,,,,,,,,,,, 4, Over 4, Self employed Employed full time Employed part time Looking after the home or family Permanently retired from work Unemployed and seeking work At school In further / higher education Gov t work or training scheme Permanently sick or disabled Unable to work because of shortterm illness or injury Other / The inhouse service recorded cases under couples which is placed under figure. Money Advice Performance Management Summary

4 Ref Demographic Categories 4/ /6 Housing Tenure Household Composition Owner occupied Social rented Private rented Other Single adult (One adult over 6) Single family (One or more children under 6) Adult family (Two or more adults over 6 and no children under 6) Mixed family (Two or more adults over 6 and one or more children under 6) / Money Advice Performance Management Summary

5 Ref Indicator 4/ /6 C C I I A Number of money advice services in the LA area Inhouse Externally funded Amount of debt owed by client Benefit Overpayment Council Tax Arrears Utility Arrears Credit, Store and Charge debts Catalogue Unsecured Personal Loan Payday Loan High cost credit Overdrafts Mortgage arrears Rent Arrears Rent to own Others Number of FTE staff InHouse External Number of Volunteer FTE staff InHouse External Funding InHouse External Volume Contacts New Clients 8,869,6.,,,6,89,46 4,88,. 869,9.,94,9.6 4,96.46,898,4. 4,.,4,.8 448, ,44.,9, ,4.6 66,4. 4,9, ,., /6 4,,88.,868,. 8,,9. 4,98,8.,,4. 8,94,46.,9,6. 4,,8. 9,966,88. 6,66,6. 6,94,9.,64,99. 9,4, ,9,. 8,4, Others include: Business Debt, Childcare Arrears, Fines, Funeral bill, Income tax, Insurance Premiums (cancelled policies), Legal costs/legal Aid bill, Maintenance/Child support, NI contributions, Other Housing Costs, Other Secured Loans, other secured loans/repossessions (shortfall), Repairs and Maintenance, Student Debt, Vet Bills, Mortgage Repossession shortfall, Mobile Phones, Other Loan Types (Student Loan, Doorstep Credit etc.) 4. These officers are supported by management and clerical staff within the Money Matters Advice service. The Money Matters Advice service also provides welfare rights and income maximisation services.. 4/ figure covers s Money Matters Advice Service which provides welfare rights/income maximisation and money advice. /6 figure is estimation of amount used for money advice from the,,. total service figure. Money Advice Performance Management Summary

6 Ref Indicator 4/ /6 /6 Open SNSIAP cases Type I Type II Type III Closed SNSIAP cases Type I Type II Type III,8, A First reason for contacting agency Benefit Overpayment Council Tax arrears Credit, store and charge card debts Catalogue debts PPI Payday Loan /High cost credit Unsecured personal loan (except payday loans) Bank and Building society overdrafts Mortgage arrears Rent arrears Other (Please specify) OP. Breakdown of debt strategy agreed with client Sequestration Debt Arrangement Scheme Trust Deed Awaiting sequestration Token payments Pro rata offers Moratorium Debt written off Repayment plan Nil Payments/Offers Consolidation Loan Mortgage to rent/shared equity Did not agree a debt strategy Still awaiting outcome Other: please specify OC Verified financial gain,,86. 6,44,8.,4,. 6. Other include: Composition, Full and Final Settlement and Other. This includes gains for all clients of the Money Matters advice service and includes benefit gains; backdated payments; grants and debt written off. It includes the benefits gained by benefits advisors and welfare rights officers as well as money advisors. It does not include any gains perceived to be from statutory debt solutions, e.g. DAS, sequestration etc. Money Advice Performance Management Summary