RMIT Vietnam STUDENT EXPERIENCE SURVEY - HE 2016 615H-Accounting Survey Population: 114 Respondents: 34 Response Rate: 29.8% Demographics (% of total sample size) Commencement Year Age Gender Pre 2011 0 20 or less 56% Male 26% 2011 0 21-24 38% Female 74% 2012 0 25-34 6% 2013 1 35-44 0% 2014 10 45+ 0% 2015 11 2016 12 Program Type Location LOTE Bachelor degree 100% Hanoi 35% Yes 100% Postgraduate (Coursework) 0% Saigon South 65% No 0% Other 0% Disability Credit Points Taken Yes 9% 24 or fewer 44% No 91% 36 or more 56% Last 2 Semesters of Program Yes 38% Main Funds Source Industry Placement No 62% Employment 6% Education placement/internship Cadetship 0% Yes 21% Youth Allow/Austudy 0% No 79% Rural Relocatee Family 88% Industry-based project Yes 18% AusAid/IDP 0% Yes 18% No 82% Home Government 3% No 82% Scholarship 3% Clinical/Professional placement Loan 0% Yes Employment Savings 0% No 85% Part time (1-14 hrs) 15% Part time (15-20 hrs) 6% Assessed as part of program Part time (21-34 hrs) 3% Yes 18% Full time (35+ hrs) 0% No 50% Not at all 76% Snapshot Scales 2016 Good Teaching Scale 50.5% Generic Skills Scale 61.4% Overall Satisfaction 70.6% HE Vietnam - Student Experience Survey 1 of 6
Question Question Section One - Student Experience 615H-Accounting 2016 Good Teaching Scale % AGREE 50.5% 3. The teaching staff of this program motivate me to do my best work 0% 24% 21% 26% 29% 34 7. The staff put a lot of time into commenting on my work 6% 15% 33% 30% 15% 33 15. The staff really tried to understand difficulties I might have with the work 6% 3% 38% 35% 18% 34 17. The teaching staff normally give me helpful feedback on how I am going 6% 9% 44% 24% 18% 34 18. My lecturers are extremely good at explaining things 3% 29% 38% 18% 34 20. The teaching staff work hard to make their courses interesting 3% 9% 36% 33% 18% 33 Good Teaching 3 24% 21% 56% 7 21% 33% 45% 15 9% 38% 53% 17 15% 44% 41% 18 15% 29% 56% 20 36% 52% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Disagree Neutral Agree Generic Skills Scale % AGREE 61.4% 2. The program develops my problem-solving skills 0% 24% 50% 15% 34 5. The program sharpens my analytic skills 0% 18% 53% 18% 34 9. The program helps me develop my ability to work as a team member 0% 18% 41% 29% 34 10. As a result of my program, I feel confident with unfamiliar problems 3% 15% 30% 39% 33 11. The program improves my skills in written communication 0% 26% 26% 35% 34 22. My program helps me develop the ability to plan my own work 0% 9% 27% 52% 33 Generic Skills 2 24% 65% 5 18% 71% 9 18% 71% 10 18% 30% 52% 11 26% 26% 47% 22 9% 27% 64% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Disagree Neutral Agree Overall % AGREE 70.6% 27. Overall, I am satisified with the quality of this program 6% 0% 24% 50% 21% 34 HE Vietnam - Student Experience Survey 2 of 6
Clear Goals and Standards Scale % AGREE 47.0% 1. It was always easy to know the standard of work expected 3% 15% 26% 47% 9% 34 6. I usually have a clear idea of where I am going and what is expected of me in this program 0% 6% 53% 29% 34 13. It was often hard to discover what is expected of me in this program ( * ) 0% 24% 39% 24% 33 24. The staff made it clear from the start what they expect from students 6% 15% 36% 30% 33 Appropriate Workload Scale % AGREE 32.3% 4. The workload is too heavy ( * ) 0% 29% 32% 26% 34 14. I was generally given enough time to understand things I have to learn 6% 9% 26% 50% 9% 34 21. There is a lot of pressure on me as a student in this program ( * ) 6% 19% 28% 31% 16% 32 23. The sheer volume of work to be got through in this program means that it can't all be comprehended ( * ) 7% 7% 60% 23% 3% 30 Appropriate Assessment Scale % AGREE 41.7% 8. To do well in this program, all you really need is a good memory ( * ) 3% 29% 26% 29% 34 12. The staff seem more interested in testing what I have memorised than what I have understood ( * ) 6% 33% 33% 15% 33 16. The assessment methods employed in this program require an in-depth understanding of the program content 3% 9% 29% 41% 18% 34 19. Too many staff ask me questions just about facts ( * ) 10% 26% 48% 13% 3% 31 Other 25. Teaching staff can be hard to contact 19% 38% 19% 16% 9% 32 26. It's easy for me to get the information I need about my program 0% 6% 24% 53% 18% 34 HE Vietnam - Student Experience Survey 3 of 6
Section Two - Campus Life 615H-Accounting 2016 Administration 1. Timetabling and room bookings are well organised 6% 9% 19% 31% 34% 32 2. I find it easy to check my enrolment status online 0% 6% 13% 42% 39% 31 3. I'd know what to do if I had a problem with my student administration 6% 6% 26% 48% 13% 31 4. RMIT effectively resolves any student administration issue I might have 3% 3% 17% 53% 23% 30 5. I could easily access information about my program options 0% 10% 10% 53% 27% 30 6. RMIT Vietnam deals fairly with complaints. 11% 18% 32% 29% 11% 28 7. If I had a complaint about RMIT Vietnam, I'd know where to go. 10% 13% 19% 42% 16% 31 Learning Support Library - I am satisfied with 1. The Library's e-resources collection 0% 3% 18% 52% 27% 33 2. The Library's book collections 3% 3% 18% 39% 36% 33 3. The quality of service provided by Library staff 0% 6% 6% 41% 47% 34 4. The Library's facilities 3% 3% 15% 44% 35% 34 5. Library opening hours 3% 6% 15% 38% 38% 34 Computing Facilities - I am satisfied with 1. Access to computers at RMIT 9% 3% 21% 47% 21% 34 2. Access to the specialist software that I require 0% 11% 25% 46% 18% 28 3. The availability of computer printers 15% 24% 44% 6% 34 4. The standard of service from computing support staff 3% 6% 16% 56% 19% 32 Learning Support Services - I am satisfied with 1. Study support 6% 3% 24% 45% 21% 33 2. Language support 3% 7% 23% 40% 27% 30 Online Services Every day Every 2-3 days Weekly Fortnightly Several times Never During semester how often do you access online activities or materials provided by your program? 42% 35% 15% 0% 8% 0% 1. I am satisfied with my online course materials 6% 6% 15% 56% 18% 34 2. I am satisfied with my online course activities 3% 9% 25% 41% 22% 32 3. I find the online environment useful to communicate with my teachers outside of class 3% 6% 26% 41% 24% 34 4. I find the online environment useful to work with other students on group assignments outside of class 0% 6% 28% 47% 19% 32 5. I find the online environment helps me balance my studies with my work and home commitments 3% 0% 36% 39% 21% 33 6. I am satisfied with the Internet access provided by RMIT 3% 3% 22% 53% 19% 32 HE Vietnam - Student Experience Survey 4 of 6
Communication I have enough 1. Opportunities to discuss my academic work with teaching staff 0% 3% 33% 39% 24% 33 2. Opportunities to work with other students in my program 0% 6% 18% 48% 27% 33 3. Contact with students in other programs 3% 6% 41% 34% 16% 32 Campus Life and Environment 1. At RMIT there are enough activities to develop my skills outside of my program 3% 15% 9% 52% 21% 33 2. The RMIT campus is a good place to spend time outside of class 0% 41% 35% 34 3. RMIT is friendly to people from all backgrounds 3% 9% 15% 41% 32% 34 4. I feel personally safe on campus 0% 3% 6% 45% 45% 33 5. I am treated fairly at RMIT 0% 6% 6% 41% 47% 34 6. I can balance my studies with my work and home commitments 0% 9% 58% 21% 33 Building and Facilties The following areas are well maintained 1. Classrooms 0% 6% 52% 30% 33 2. Lecture theatres 3% 0% 21% 41% 35% 34 3. Laboratories 3% 6% 19% 38% 34% 32 4. Toilets 0% 3% 15% 41% 41% 34 5. Lifts 3% 3% 18% 42% 33% 33 6. Computer labs 15% 32% 29% 34 7. Computer student access labs 9% 9% 28% 28% 25% 32 8. Student accommodations 4% 11% 32% 29% 25% 28 9. Canteen/food service areas 15% 9% 26% 29% 21% 34 Use of Campus Services Yes, I've Didn't Didn't Couldn't No. of used it. need it. know. find it. Responses 1. Learning skills unit 44% 25% 28% 3% 32 2. Career planning and advice 33% 37% 20% 10% 30 3. Student advisors 34% 44% 22% 0% 32 Motor Public No. of Travel Bicycle Car Other Bike Bus Responses 1. I currently travel to my campus by 75% 3% 3% 13% 6% 32 2. I prefer to travel to my campus by 69% 0% 16% 13% 3% 32 Additional Services/ Facilities I Would Like To See 1. More food outlets 3% 3% 13% 28% 53% 32 2. Sports for females 4% 7% 29% 21% 39% 28 3. Car parking near campus 4% 16% 8% 60% 25 HE Vietnam - Student Experience Survey 5 of 6
Services and Programs for Students I am satisfied with the service or program 1. Student services helpdesk 0% 7% 11% 41% 41% 27 2. Orientation activities 0% 10% 16% 55% 19% 31 3. On campus medical clinic 4% 4% 17% 54% 21% 24 4. Health advice available 0% 14% 18% 45% 23% 22 5. Scholarship and financial advice 0% 32% 21% 32% 16% 19 6. Career planning and advice 0% 9% 39% 35% 17% 23 7. Housing and accommodation advice and assistance 6% 6% 41% 35% 17 8. Counselling services 5% 5% 24% 43% 24% 21 9. Disability support 0% 7% 33% 53% 7% 15 10. Sport programs, sport clubs and recreation activities 4% 4% 4% 62% 27% 26 11. Visual arts, performing arts and gallery activities 0% 18% 53% 18% 17 12. Representation of student interests to the University 0% 4% 25% 42% 29% 24 13. Campaigns, information and resources to improve conditions for students 0% 4% 22% 56% 19% 27 14. Social activities, bands and competitions 0% 7% 7% 55% 31% 29 15. Clubs 3% 10% 3% 57% 27% 30 16. Quality of canteen/food service 10% 16% 10% 55% 10% 31 17. Prices at canteen/food service 20% 27% 27% 20% 7% 30 18. Retail outlets (shops, stationery, office supplies) 3% 17% 17% 48% 14% 29 19. Motorbike and bicycle parking 7% 20% 27% 30% 17% 30 This service is important to me No. of Responses 1. Student services helpdesk 86% 14% 22 2. Orientation activities 60% 40% 20 3. On campus medical clinic 74% 26% 19 4. Health advice available 67% 33% 18 5. Scholarship and financial advice 74% 26% 19 6. Career planning and advice 95% 5% 19 7. Housing and accommodation advice and assistance 67% 33% 18 8. Counselling services 72% 28% 18 9. Disability support 56% 44% 18 10. Sport programs, sport clubs and recreation activities 79% 21% 19 11. Visual arts, performing arts and gallery activities 61% 39% 18 12. Representation of student interests to the University 72% 28% 18 13. Campaigns, information and resources to improve conditions for students 89% 11% 18 14. Social activities, bands and competitions 79% 21% 19 15. Clubs 84% 16% 19 16. Quality of canteen/food service 90% 10% 20 17. Prices at canteen/food service 90% 10% 20 18. Retail outlets (shops, stationery, office supplies) 85% 15% 20 19. Motorbike and bicycle parking 95% 5% 20 Yes No Outcomes 1. As an RMIT graduate I will be highly employable 0% 15% 30% 41% 15% 27 2. RMIT generally responds well to student feedback 0% 10% 40% 30% 20% 30 3. If I have the opportunity to undertake further studies in the future, I would like to study at RMIT again 3% 10% 23% 35% 29% 31 Notes The % AGREE value is calculated by adding up all the items given Agree/Strongly Agree across all respondents. This is divided by the total number of items answered across all respondents. Blanks or N/As are excluded Percentages represent the percentage of total valid responses per question, with the exception of the demographics section which represent the percentage of total responses. Charts are rescaled on valid responses to total 100%. An asterisk (*) indicates a negatively worded question recoded to calculate % AGREE. The sum of the percentages may be 99% or 101% in some cases due to rounding. Valid responses exclude N/A and blank responses. HE Vietnam - Student Experience Survey 6 of 6