Enghouse Releases Fourth Quarter and Year End Results

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Enghouse Releases Fourth Quarter and Year End Results FOR IMMEDIATE RELEASE NEWS Markham, Ontario December 13, Enghouse Systems Limited (TSX:ENGH) today announced its fourth quarter (unaudited) and year-end financial results for the period ended,. Revenue increased to 342.8 million for the fiscal year, compared to revenue of 325.4 million in the previous fiscal year, resulting in another record year for the Company. Revenue includes 176.4 million from hosted and maintenance services, an increase of 6.4%. Operating expenses were 136.2 million for the fiscal year compared to 134.4 million in the prior fiscal year as savings related to operating cost synergies offset incremental costs related to acquired operations. Results from operating activities were 103.2 million compared to 90.6 million last year, a 14% increase. Net income for the fiscal year was 57.7 million or 2.11 per diluted share compared to 50.8 million or 1.87 per diluted share in the prior year. Adjusted EBITDA for the fiscal year was 106.0 million or 3.88 per diluted share compared to 94.0 million or 3.45 per diluted share last year, an increase of 12.8%. Fourth quarter revenue was 85.8 million, an increase of 1.9% over revenue of 84.2 million in the fourth quarter last year. Operating expenses were 33.6 million compared to 34.9 million in the prior year s fourth quarter, and include incremental operating costs related to acquisitions. Non-cash amortization charges related to acquired software and customer relationships in the quarter were 6.4 million compared to 7.0 million in the prior year s fourth quarter. Results from operating activities for the quarter were 27.3 million compared to 24.0 million in the prior year s fourth quarter, an increase of 14.0%. Net income before tax for the quarter was 22.3 million compared to 19.9 million in the prior year s fourth quarter. Income tax expense was 2.7 million in the current quarter versus an income tax expense of 1.0 million recorded in the comparative quarter last year. As a result, net income for the quarter was 19.6 million or 0.71 per diluted share, compared to the prior year s fourth quarter net income of 18.9 million, or 0.69 per diluted share. Adjusted EBITDA for the quarter was 27.9 million or 1.02 per diluted share compared to 25.0 million or 0.92 per diluted share in last year s fourth quarter. Enghouse generated cash flows from operations of 24.0 million in the quarter compared to 29.1 million in the prior year s fourth quarter. Cash flows generated from operations for the fiscal year were 98.3 million compared to 83.2 million in the prior fiscal year, an increase of 18.0%. Enghouse closed the year with a record 193.9 million in cash, cash equivalents and short-term investments, compared to 130.3 million at,. The cash balance was achieved after payment of 16.8 million for acquisitions (net of cash acquired) and 18.4 million for dividends. Shortly after year-end, Enghouse acquired Telexis Solutions B.V. and Telexis B.V. of the Netherlands and Capana Sweden AB. The acquisitions will expand the suite of solutions and geographic reach of the Company s Asset Management Group in the coming year. Today, the Board of Directors approved an eligible quarterly dividend of 0.18 per common share, payable on February 28, 2019 to shareholders of record at the close of business on February 14, 2019. A conference call to discuss the results will be held on Friday, December 14, at 8:45 a.m. EST. To participate, please call +1-647-792-1278 or North American Toll-Free +1-888-504-7961. No PIN required.

About Enghouse Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a diverse software company through strategic acquisitions targeting the Contact Center, Networks (OSS/BSS) and Transportation/Public Safety sectors. Enghouse shares are listed on the Toronto Stock Exchange under the symbol ENGH. Further information about Enghouse may be obtained from the Company s website at www.enghouse.com. Non-GAAP Measures The Company uses non-gaap measures to assess its operating performance. Securities regulations require that companies caution readers that earnings and other measures adjusted to a basis other than GAAP do not have standardized meanings and are unlikely to be comparable to similar measures used by other companies. Accordingly, they should not be considered in isolation. The Company uses Adjusted EBITDA as a measure of operating performance. Therefore, Adjusted EBITDA may not be comparable to similar measures presented by other issuers. Adjusted EBITDA is calculated as results from operating activities adjusted for depreciation of property, plant and equipment, foreign exchange gains and losses, and special charges for acquisition related restructuring costs. Management uses Adjusted EBITDA to evaluate operating performance as it excludes amortization of software and intangibles (which is an accounting allocation of the cost of software and intangible assets arising on acquisition), any impact of finance and tax related activities, property plant and equipment depreciation, foreign exchange gains and losses, other income and restructuring costs primarily related to acquisitions. Adjusted EBITDA: The table below reconciles Adjusted EBITDA to the most directly comparable IFRS measure, Results from operating activities: Three Months ended Year ended,,,, Total Revenue 85,822 84,229 342,845 325,368 Results from operating activities 27,344 23,981 103,245 90,578 Depreciation of property, plant and equipment 542 609 2,411 2,437 Special charges 57 370 390 984 Adjusted EBITDA 27,943 24,960 106,046 93,999 Adjusted EBITDA margin 32.6% 29.6% 30.9% 28.9% Adjusted EBITDA per diluted share 1.02 0.92 3.88 3.45

Condensed Consolidated Interim Statements of Financial Position (in thousands of Canadian dollars) Assets Current assets: Cash and cash equivalents 187,551 120,608 Short-term investments 6,386 9,737 Accounts receivable, net 62,085 71,894 Prepaid expenses and other assets 8,951 8,528 264,973 210,767 Non-current assets: Long-term deposits and accounts receivable, net - 1,002 Property, plant and equipment 5,279 5,322 Intangible assets 59,895 79,714 Goodwill 155,419 150,687 Deferred income tax assets 9,634 14,345 Total assets 495,200 461,837 Liabilities Current liabilities: Accounts payable and accrued liabilities 44,271 54,656 Income taxes payable 4,904 6,018 Dividends payable 4,912 4,319 Provisions 268 1,521 Deferred revenue 64,020 59,104 Current portion of long-term loans 122 468 118,497 126,086 Non-current liabilities: Non-current portion of income taxes payable 7,466 - Deferred income tax liabilities 13,115 21,449 Deferred revenue 2,169 3,337 Net employee defined benefit obligation 2,354 2,328 Long-term loans 1,475 2,238 Total liabilities 145,076 155,438 Shareholders Equity Share capital 78,997 71,422 Contributed surplus 4,866 4,715 Retained earnings 260,506 221,775 Accumulated other comprehensive income 5,755 8,487 Total shareholders equity 350,124 306,399 Total liabilities and shareholders equity 495,200 461,837

Condensed Consolidated Interim Statements of Operations and Comprehensive Income (in thousands of Canadian dollars, except per share amounts) Three months ended Year ended Revenue Software licenses 23,665 24,746 100,389 97,215 Hosted and maintenance services 45,054 43,315 176,373 165,802 Professional services 15,294 14,193 58,266 55,992 Hardware 1,809 1,975 7,817 6,359 85,822 84,229 342,845 325,368 Direct costs Software licenses 1,396 1,597 6,863 6,908 Services 22,431 22,458 91,766 89,518 Hardware 1,066 1,268 4,793 3,921 24,893 25,323 103,422 100,347 Revenue, net of direct costs 60,929 58,906 239,423 225,021 Operating expenses Selling, general and administrative 21,777 22,813 86,209 86,457 Research and development 11,209 11,133 47,168 44,565 Depreciation of property, plant and equipment 542 609 2,411 2,437 Special charges 57 370 390 984 33,585 34,925 136,178 134,443 Results from operating activities 27,344 23,981 103,245 90,578 Amortization of acquired software and customer relationships (6,386) (7,040) (28,149) (29,405) Foreign exchange gains (losses) 1,064 (178) 599 (3,205) Finance income 198 121 476 252 Finance expenses (79) (48) (213) (185) Other income 136 3,085 2,076 3,186 Income before income taxes 22,277 19,921 78,034 61,221 Provision for income taxes 2,725 1,021 20,289 10,379 Net income for the period 19,552 18,900 57,745 50,842 Items that are or may be reclassified subsequently to profit or loss: Foreign currency translation (loss) gain from foreign operations (3,350) 5,464 (2,019) 1,345 Unrealized (loss) gain on available-for-sale investments (1,673) 2,064 (822) (376) Deferred income tax recovery (expense) 222 (274) 109 49 Other comprehensive (loss) income (4,801) 7,254 (2,732) 1,018 Comprehensive income 14,751 26,154 55,013 51,860 Earnings per share Basic 0.71 0.70 2.13 1.89 Diluted 0.71 0.69 2.11 1.87

Condensed Consolidated Interim Statements of Changes in Shareholders Equity (in thousands of Canadian dollars) Share capital # Share capital Contributed surplus Accumulated other comprehensive income (loss) Retained earnings Total Balance November 1, 26,993,212 71,422 4,715 8,487 221,775 306,399 Net income for the year - - - - 57,745 57,745 Other comprehensive income (net of tax): Cumulative translation adjustment - - - (2,019) - (2,019) Unrealized losses on available-for-sale investments - - - (822) - (822) Deferred income tax recovery - - - 109-109 Comprehensive loss for the year - - - (2,732) 57,745 55,013 Employee share options: Value of services recognized - - 1,545 - - 1,545 Proceeds on issuing shares 296,800 7,575 (1,394) - - 6,181 Dividends declared - - - - (19,014) (19,014) Balance, 27,290,012 78,997 4,866 5,755 260,506 350,124 Balance November 1, 2016 26,906,962 69,555 3,875 7,469 187,649 268,548 Net income for the year - - - - 50,842 50,842 Other comprehensive income (net of tax): Cumulative translation adjustment - - - 1,345-1,345 Unrealized losses on available-for-sale investments - - - (376) - (376) Deferred income tax recovery - - - 49-49 Comprehensive income for the year - - - 1,018 50,842 51,860 Employee share options: Value of services recognized - - 1,148 - - 1,148 Proceeds on issuing shares 86,250 1,867 (308) - - 1,559 Dividends declared - - - - (16,716) (16,716) Balance, 26,993,212 71,422 4,715 8,487 221,775 306,399

Condensed Consolidated Interim Statements of Cash Flows (in thousands of Canadian dollars) Three months ended Year ended Cash flows from operating activities Net income 19,552 18,900 57,745 50,842 Adjustments for: Depreciation of property, plant and equipment 542 609 2,411 2,437 Amortization of acquired software and customer relationships 6,386 7,040 28,149 29,405 Stock-based compensation expense 374 339 1,545 1,148 Provision for income taxes 2,725 1,021 20,289 10,379 Finance expenses 79 48 213 185 Other income (136) (3,085) (2,076) (3,186) 29,522 24,872 108,276 91,210 Changes in non-cash operating working capital (295) 7,064 6,313 4,774 Income taxes paid (5,193) (2,838) (16,334) (12,742) Net cash flows from operating activities 24,034 29,098 98,255 83,242 Cash flows from investing activities Purchase of property, plant and equipment, net (706) (664) (2,244) (1,689) Purchase of other software - - - (1,475) Acquisitions, net of cash acquired of 1,235 (- 3,876) - (2,520) (9,675) (18,690) Purchase consideration for prior-period acquisitions (192) (1,596) (7,137) (2,619) Proceeds of sale of equity investments - 2,188-2,188 Net sale (purchase) of short-term investments 711 (1,344) 3,197 (2,870) Net cash flows used in investing activities (187) (3,936) (15,859) (25,155) Cash flows from financing activities Issuance of share capital 1,354 746 6,181 1,559 Repayment of loans (437) - (1,172) (1,667) Payment of cash dividend (4,899) (4,314) (18,422) (16,164) Net cash flows used in financing activities (3,982) (3,568) (13,413) (16,272) Effect of currency translation adjustments on cash and cash equivalents (2,079) 1,776 (2,040) 357 Net increase in cash and cash equivalents during the period 17,786 23,370 66,943 42,172 Cash and cash equivalents - beginning of period 169,765 97,238 120,608 78,436 Cash and cash equivalents - end of period 187,551 120,608 187,551 120,608

Selected Segment Reporting Information (In thousands of Canadian dollars) For the three months ended For the year ended Revenue: Asset Management Group 40,034 34,999 153,559 134,700 Interactive Management Group 45,788 49,230 189,286 190,668 Total 85,822 84,229 342,845 325,368 Asset Management Group: - Segment profit before special charges 15,831 10,860 54,501 39,838 - Special charges (57) (336) (390) (813) Asset Management Group profit 15,774 10,524 54,111 39,025 Interactive Management Group: - Segment profit before special charges 14,861 16,671 60,782 60,438 - Special charges - (34) - (171) Interactive Management Group profit 14,861 16,637 60,782 60,267 Corporate expenses (3,291) (3,180) (11,648) (8,714) Results from operating activities 27,344 23,981 103,245 90,578 Amortization of acquired software and customer relationships (6,386) (7,040) (28,149) (29,405) Foreign exchange gains (losses) 1,064 (178) 599 (3,205) Finance income 198 121 476 252 Finance expenses (79) (48) (213) (185) Other income 136 3,085 2,076 3,186 Income before income taxes 22,277 19,921 78,034 61,221 For further information please contact: Sam Anidjar Vice President, Corporate Development Enghouse Systems Limited Tel: (905) 946-3200 Email: investor@enghouse.com