Money Advice Performance Management Summary Dumfries & Galloway Council
The Money Advice Performance Management Framework (MAPMF) has been developed in consultation with local authorities and other key stakeholders and it aims to measure key performance indicators for money advice services funded by local authorities on both an inhouse and commissioned basis. This is a summary of the key findings from the data returns for 256 for the MAPMF for Dumfries & Galloway Council. As this is the second year in which data returns have been provided it is possible to start to identify emerging trends at both local and national levels. The information received from individual local authorities is being collated and used to produce a wide analysis which reflects the significant impact of money advice services at a national level. This should be considered in conjunction with this local summary. Whilst the MAPMF provides a structure from which it is possible to benchmark and target services and to identify and share areas of good practice, it is an iterative process. The current framework does not reflect the full complexity of cases or the many positive outcomes money advice clients experience in addition to financial gain. These areas are the subject of further development. The key findings in comparison to the reported position in 25 are detailed below: Inhouse funding for money advice services ended on 3.3.6 and ongoing external funding is provided through the Advice Services contract The total number of clients has remained relatively stable Almost 7% of service users have a household income of less than 5, The total amount of debt owed by service users is 2% lower than the equivalent in 2/5 The average financial gain for service users equates to 75.. Calculated by dividing total verified financial gain by number of clients as reported in Volume
Ref Demographic Categories 2/5 25/6 25/6 Sex Male Female 232 32 2 2 33 33 23 3 275 2699 33 Age 5 62 253 35 559 67 75+ 79 2 72 33 97 25 7 92 5 329 3 79 25 366 955 9293 6377 979 256 Ethnicity White Any Mixed or Multiple Ethnic Groups Asian, Asian Scottish or Asian British African Caribbean or Black Other Ethnic Group 7 5 7 7 9 9 372 37 27 25 3 2 2 C2 Disability or longterm condition Yes No 26 532 3 333 55 5 927 2222 365 Income 6, or less 6,,, 5, 5, 2, 2, 25, 25, 3, 3,, Over, 75 62 25 7 73 3 23 7 29 22 5 37 2 6 3 93 7362 6 73 922 99 29 52 Economic Status Self employed Employed full time Employed part time Looking after the home or family Permanently retired from work Unemployed and seeking work At school In further / higher education Gov t work or training scheme Permanently sick or disabled 6 33 3 3 7 7 6 5 76 26 5 22 96 7 9 3 7332 5 2993 59 55 29 526 36 76 2. Council records Couples as a third category under sex this is the figure given here 3. Recorded as Couples
Ref Demographic Categories 2/5 25/6 c2 Housing Tenure Household Composition Unable to work because of shortterm illness or injury Other Owner occupied Social rented Private rented Other Single adult (One adult over 6) Single family (One or more children under 6) Adult family (Two or more adults over 6 and no children under 6) Mixed family (Two or more adults over 6 and one or more children under 6) 7 259 293 26 7 9 39 2 7 95 2 23 33 27 27 9 22 5 25/6 5536 29 33 5 27 657 69 33 995 663 6739 65 637
Ref Indicator 2/5 25/6 25/6 C Number of money advice services in the LA area Inhouse Externally funded 2 23 72 C3 Amount of debt owed by client Benefit Overpayment Council Tax Arrears Utility Arrears Credit, Store and Charge debts Catalogue Unsecured Personal Loan Payday Loan High cost credit Overdrafts Mortgage arrears Rent Arrears Rent to own Others 3,573,6.2,73,56. 52,63.7 692,7. 59,92. 5 2,729,29. 32,96.96 2,93,29.2 22,66.56 652,36.,99,39. 96,336.37 6,67 2,25,677. 6 2,23,3. 7,6,253.,,29.,95,3. 32,,5.,97,6. 27,39,6.,325,75. 9,966,. 6,66,26. 6,9,397. 3,76,929. 92,22,6. I Number of FTE staff InHouse External Number of Volunteer FTE staff InHouse External 2 3.. 3..6.9 27.5 3.5 I2 Funding InHouse External 3,6. 2,726. 7,592,753.,75,376. Volume Contacts New Clients 7 52 37 6 6769 26 A Open SNSIAP cases Type I Type II Type III Closed SNSIAP cases Type I Type II Type III 2 5 95 25 635 32 2232 33 525. Inhouse service ended on 3.3.6 5. Includes mobile phone debt 6. Includes Inland Revenue ( 7,53.5) and Business Debt (,6.) 7. External funding contract is part of the Advice Services contract. Unable to provide information by SNSIAP Type for inhouse service
Ref Indicator 2/5 25/6 OP. First reason for contacting agency Benefit Overpayment Council Tax arrears Credit, store and charge card debts Catalogue debts PPI Payday Loan /High cost credit Unsecured personal loan (except payday loans) Bank and Building society overdrafts Mortgage arrears Rent arrears Other (Please specify) Breakdown of debt strategy agreed with client Sequestration Debt Arrangement Scheme Trust Deed Awaiting sequestration Token payments Pro rata offers Moratorium Debt written off Repayment plan Nil Payments/Offers Consolidation Loan Mortgage to rent/shared equity Did not agree a debt strategy Still awaiting outcome Other: please specify 96 23 5 56 32 9 22 5 327 33 55 36 67 269 2 7 39 53 99 2 25 7 57 7 9 2 7 377 7 25/6 79 2399 23 2 37 53 9 6 5 99 57 966 3 3 633 55 26 27 3 22 27 9 296 637 27 OC Verified financial gain,5,53.3 36,63. 55,32,537.5