The agenda and supporting materials are included in this package for your review.

Transcription

1 Meeting of the Transportation District Commission of Hampton Roads Thursday, July 27, :00 p.m. 2nd Floor Board Room 3400 Victoria Boulevard, Hampton, VA A meeting of the Transportation District Commission of Hampton Roads will be held on Thursday, July 27, 2017 at 1:00 p.m. in the 2nd Floor Board Room, at 3400 Victoria Boulevard, Hampton, VA. The meeting is open to the public and in accordance with the Board s operating procedures and in compliance with the Virginia Freedom of Information Act, there will be an opportunity for public comment at the beginning of the meeting. The agenda and supporting materials are included in this package for your review.

2 Meeting of the Transportation District Commission of Hampton Roads Thursday, July 27, :00 p.m. 2nd Floor Board Room 3400 Victoria Boulevard, Hampton, VA 1. Call to Order & Roll Call 2. Public Comments 3. Approval of Minutes June 22, President s Monthly Report - William Harrell A. Board Updates 5. Committee Reports A. Audit & Budget Review Committee Keith Parnell/ Brandon Singleton, Chief Financial Officer B. Operations & Oversight Committee - Commissioner Fuller/ Dyanne Samson, Director of Procurement Contract No: Interactive Voice Response (IVR) System Maintenance and Support Services Recommending Commission Approval: To enter into a sole source contract with LogicTree, LLC (LogicTree) for one (1) year of maintenance and support services for Hampton Roads Transit s hosted Interactive Voice Response (IVR) system C. Planning and New Starts Development Committee Commissioner Wood D. External/Legislative Advisory Committee Commissioner Kanoyton E. Management/Financial Advisory Committee Steve Jenkins/ Brandon Singleton, Chief Financial Officer F. Paratransit Advisory Subcommittee Ms. Linda Gurley, Chair

3 G. Transit Ridership Advisory Sub-Committee (TRAC) Mr. Jamie Battle 6. Old and New Business 7. Comments by Commission Members 8. Closed Session (as necessary) 9. Adjournment The next meeting will be held on Thursday, August 24, 2017 at 1:00 p.m. in the 2nd Floor Board Room at 509 E. 18 th Street, Norfolk, VA

4 Meeting Minutes of the Transportation District Commission of Hampton Roads Thursday, June 22, :00 p.m. 2nd Floor Board Room 509 E. 18 th Street, Norfolk, VA Call to order A quorum was attained and Chairman Wood of Virginia Beach called the meeting to order at 1:00 p.m. Commissioners in attendance: Chairman Wood, Virginia Beach Vice-Chairman Woodbury, Newport News Commissioner Fuller, Chesapeake Commissioner West, Chesapeake Commissioner Mitchell, VDRPT Commissioner Moffett, Hampton Commissioner Kanoyton, Hampton Commissioner Coleman, Newport News Commissioner Parnell, Norfolk Commissioner Rowe, Portsmouth Commissioner Hunter, Portsmouth Commissioner Ross-Hammond, Virginia Beach Hampton Roads Transit Staff in attendance: Debbie Ball, Assistant Director of Finance Amy Braziel, Sr. Executive Assistant David Burton, General Counsel, Williams Mullen Gene Cavasos, Director of Marketing & Communications Juanita Davis, Budget Manager Margaret Denoncourt, Internal Auditor Angela Glass, Director of Budget & Financial Analysis William Harrell, President and CEO Ron Hodges, Director of Business Development Vince Jackson, Director of Service Planning & Scheduling Ashley Johnson, Budget Analyst Sonya Luther, Assistant Director of Procurement Sibyl Pappas, Chief Engineering & Facilities Officer Michael Perez, Director of Rolling Stock Jim Price, Chief of Transit Operations Luis R. Ramos, Sr. Executive Assistant/Commission Secretary 1

5 Sylvia Shanahan, Director of Finance Brandon Singleton, Chief Financial Officer Derrick Snowden, Chief Safety and Security Officer Brittany Sumpter, DBE & Grants Coordinator Mark Stemple, Director of Technical Services Robert Travers, Corporate Counsel Antoinette White, Manager of Service Development Others in attendance: Judith Brown, HRTPA Brian Solis, Virginia Beach Angela Hopkins, Department of Planning, City of Hampton Ina Kreps, Paratransit Rider Jamie Battle, Chair, Transit Rider Advisory Committee Susan Wilson, City of Portsmouth Earl Sorey, City of Chesapeake Brian DeProfio, City of Hampton Jordan Pascale, The Virginian Pilot Steve Lambert, HRPTO Porter Stevens, City of Hampton The June TDCHR meeting package was distributed electronically to all Commissioners, the media, and the public in advance of the meeting. The meeting package consisted of: Agenda May Meeting Minutes June President s Report Presentation May Public Comments and Social Media Analytics April President s Report Committee Reports Public Comment Ms. Judith Brown stated that several organizations will be working with HRT regarding funding and the work that needs to be done with the General Assembly. Ms. Brown stated that the Legislative Collaborative Roundtable selected six issues that they will be working on with the General Assembly and one of them is transportation. Ms. Brown stated that they will be in touch with the committee members and noted that we all need to be sending the same message. Ms. Brown also stated that the Collaborative Roundtable will be doing some training on the issues they are addressing and will begin visiting Hampton Roads legislators. Approval of the May 2017 TDCHR Meeting Minutes A motion to amend and approve the May 2017 meeting minutes as printed, adding Commissioner Parnell s name as an attendee, was made by Vice-Chair Woodbury and properly seconded by Commissioner Parnell. A roll call vote resulted as follows: 2

6 Ayes: Nays: Abstain: Commissioners Woodbury, Fuller, West, Mitchell, Moffett, Kanoyton, Coleman, Parnell, Rowe, Hunter, and Solis None Chairman Wood President s Monthly Report Mr. William Harrell, President and CEO, welcomed everyone to the meeting. Mr. Harrell thanked the commissioners that participated for a ride on the electric bus prior to the Commission meeting. Mr. Harrell stated that there are several grant funding opportunities that could support a pilot project using electric buses and that HRT is actively looking to pursue those opportunities. Mr. Harrell stated that last month the Peninsula Corridor Study was mentioned. Mr. Harrell also stated that since the last board meeting, meetings were held with the Newport News and Hampton city councils. Mr. Harrell stated that those meetings went well and that HRT will be meeting with those councils again in the fall to present them with options. Mr. Harrell also gave an update on the Norfolk Westside Extension Study. Mr. Harrell noted that there will be a Planning and New Starts Committee next month that will bring forth some recommendations regarding the study. Mr. Harrell thanked Ms. Judith Brown for her advocacy of transit. Mr. Harrell spoke regarding the new administration in Washington and the impact that it may have on transit. Mr. Harrell also mentioned the significant drop in available state transit capital funding that is expected beginning in FY2019, which is a priority legislative issue that needs to be addressed. Commissioner Mitchell gave a presentation on the work of the Transit Capital Project Revenue Advisory Board, pursuant to House Bill 1359, that was passed in the 2016 session of the General Assembly. Ms. Mitchell reviewed some key questions related to funding and shared information on existing transit capital revenue sources. Ms. Mitchell noted that bond funds represent about 44% of FY18 transit capital funding. Ms. Mitchell reviewed HRT s projects in FY18-23 Six Year Improvement Plan (SYIP). Ms. Mitchell also reviewed the annual state transit capital deficit, showing different scenarios for FY19-27, based on available funding and also provided a list of revenue options being considered. Ms. Mitchell shared the prospective recommendations for new transit capital funding, a potential new structure for evaluating and prioritizing projects to receive state funding, as well as the policy principles guiding the ongoing work. 3

7 Ms. Mitchell stated that the next step is the CTB considering a resolution of support for the principles to be completed in July 2017 and a final report will be due to the General Assembly by August 1, ACTION ITEM: A copy of the presentation is to be distributed to the Board. There was a discussion regarding funds and adjustments to reallocate funds due to none being allocated for transportation. There was a question/discussion regarding Northern Virginia s use of tax which can be allocated to transit but the current structure at Hampton Roads does not allow the same. There was additional conversation regarding WMATA and the current state of their agency and the funding that will be needed to correct the issues currently ailing them. There was a discussion regarding getting financial assistance from the federal government. COMMITTEE REPORTS Audit and Budget Mr. Brandon Singleton, Chief Financial Officer, presented the May Financial Report as enclosed in the package. Mr. Singleton spent time explaining the true-up process and the disparities that were perceived by some Commissioners. Mr. Singleton noted that the presentation was shared with the MFAC committee as well. Dr. Woodbury had questions regarding the City of Newport News and it was suggested that such questions should be addressed in an issue specific meeting including city staff. The Advanced Capital Contribution was discussed. It was stated that ridership for May 2017 was 3.7% higher than May Mr. Singleton stated that the Management and Financial Advisory Committee (MFAC) met prior to the Board meeting and noted that all cities were represented at that meeting. Mr. Singleton stated that he also presented ridership at the MFAC meeting and stated that route frequency data was also presented. Mr. Singleton added that a discussion took place regarding updating the Transportation District Commission of Hampton Roads Bylaws. Information regarding bylaw recommendations will be brought forth at a later date. The Financial Management overview given at the MFAC meeting was discussed. It was also noted that the MFAC meeting day was changed from the Wednesday to the Monday prior to the regular Commission Meeting. 4

8 There was some discussion regarding ridership being down in FY17 and how it affected the true up as well as how it will affect the true up for this year. There was a discussion regarding how efficiencies are tracked and a request for ridership data per route per month. ACTION ITEM: Staff to provide ridership per route data to the Board on a monthly basis. There was a discussion regarding outlying years as it relates to ridership and revenue. The GoPass was discussed. Operations and Oversight Committee The Operations and Oversight did not have a meeting for June and there was nothing to report. Planning and New Starts Development Committee The Planning and New Starts Committee did not have a meeting for June and there was nothing to report. External/Legislative Advisory Committee Commissioner Kanoyton stated that a report will be given next month. Paratransit Advisory Sub-Committee (PAC) There was no report given by the Paratransit Advisory Committee. Transit Ridership Advisory Committee (TRAC) Mr. Jamie Battle provided a brief report to the Board and noted that the Committee did not meet this month. Old and New Business It was stated that a Resolution regarding a letter of credit was prepared but the cities involved in that process do not wish to pursue it at this time. Comments from Commissioners: There was a discussion regarding committee assignments for the coming year. Dr. Woodbury recognized and applauded Ms. Judith Brown for her public transportation advocacy. Commissioner Moffett thanked HRT staff and the TRAC Committee for a successful year. Mr. Moffett stated that the Hampton City Council will be taking a bus tour in the City of Hampton next week and encouraged other cities to do the same. 5

9 Commissioner Wood stated that this is his last meeting as Chair. Mr. Wood stated that this past year was less difficult then his first time as Chair, and spoke of his disappointment with the failure of the light rail referendum in Virginia Beach. Mr. Wood stated that he was delighted to see that it is moving along in Norfolk. Mr. Wood also spoke regarding the budget challenges, stating that he was proud of the Commission as well as staff for the way the budget issues were handled. He also thanked Mr. Harrell for his leadership during challenging times. Mr. Wood also stated that he enjoyed receiving updates from staff regarding the good things happening at HRT. Adjournment The meeting adjourned at 2:10 p.m. ATTEST: Luis R. Ramos, Commission Secretary July 27, 2017 TRANSPORTATION DISTRICT COMMISSION OF HAMPTON ROADS James L. Wood Chairman 6

10 HB 1359 Transit Capital Project Revenue Advisory Board Jennifer Mitchell Director Transportation District Commission of Hampton Roads June 22, 2017

11 Revenue Advisory Board Key Questions How much funding is needed? Estimate state transit capital needs What are potential funding sources? Examine potential revenue sources Which projects should be funded? Develop approach for project prioritization How should funds be allocated to capital projects? Develop approach for capital program structure 6/22/2017 TDHCR Update 2

12 Existing Transit Capital Revenue Sources Transportation Trust Fund 1986 Session 14.7% dedicated to transit; of this amount, 25% allocated to Transit Capital ~ $37 M annually Recordation Taxes $0.01/$100 ~ $15 M annually Retail Sales and Use Tax 0.3% increase in HB % dedicated to transit; of this amount, 25% allocated to Transit Capital ~ $20 M annually Sales Tax on Fuel 5.1% tax; 3.11% of revenue dedicated to transit capital ~ $28 M annually CPR Bonds 20% minimum; $110 M annually Actual allocations have exceeded 40% Federal Transit Administration ~ $41 M annually Local and Regional Funding Sources 6/22/2017 TDHCR Update 3

13 Bond funds represent 44% of FY18 transit capital funding 6/22/2017 TDHCR Update 4

14 HRT Projects in FY SYIP Purchase Replacement 29 and 35 buses: $6,875,093 Continued Renovation of Northside Facility: $639,978 Tide Light Rail Switch Improvements, Systems and Track work: $157,338 Grade Crossing and Track Rehabilitation: $36,693 Catenary sectionalization and Auto Tensioning: $76,500 Advance Warning Intersection Controls: $76,500 Rehabilitate and Upgrade to the Railcars: $999,237 Passenger Information System: $146,014 DEIS for Norfolk Naval Station extension: $782,000 6/22/2017 TDHCR Update 5

15 Annual Projected State Transit Capital Deficit by Scenario (FY19 FY27) Scenario 2: Baseline Minus Expansion Scenario 1: Baseline Estimated Funding Needs Scenario 3: Baseline plus Additional Growth 6/22/2017 TDHCR Update 6

16 Airport use excise tax Local water/wastewater utility user fee Alcohol tax Fees for trucks servicing the port Amusement taxes Inspection/monitoring/testing fee Building permit tax Off and/or on-street parking space fee Dedicated value added taxes Project investment fee Energy & utilities taxes Septic system impact fee Fertilizer/pesticide taxes (agricultural chemicals) Solid waste disposal fee (tipping fees, septage/sludge fees) Hotel excise tax Special permitting fees Disposal tax surcharge State public water supply withdrawal fee Improvement district tax Transportation/Infrastructure fee for non-profits/governmental organizations whose property is not subject to property taxes Insurance premium taxes Utility rights application fee Litter control tax Vehicle registration fee for public colleges/universities Marine facilities tax Vehicle use fees based on mileage (payable w/ state inspection) Marine fuels tax Well permit/pumping fee Restaurant/prepared food tax Container truck surcharge Tax on marine vessels Development of public-private partnerships Tax on personal watercraft (personal property) Leasing of air space and right-of-way Vehicle titling tax Lottery and/or casino revenue / dedicated lottery Licensing and recreational fee Tourist tolls on roadways as part of toll system Local aquifer protection fee Traffic violation revenues - percentage Tobacco tax Cap and Trade Voluntary "check off" designating a portion of state income Driver license fee taxes to go towards identified item HOT Lanes Access rights fee Franchise fee Bicycle registration fee Taxes on Certain Transportation and Transmission Companies Construction fee Petroleum Business Tax Connection fee Tire Tax Commercial and industrial property tax Occupational license tax Property tax Dedicate portion of commercial and/or residential real estate taxes or Fuel Tax impose a separate special tax district Increase sales tax base to include more services - dedicate extra revenue Hospitality tax transportation Mortgage transaction fee Impact fees / proffers for new development Real estate transfer tax Car registration fees Recordation Taxes Car tax (personal property) Rental car taxes Head tax (based on # of employees) Sales and use tax Impact fees / proffers / contributions for new development Toll increase/implementation Income tax for localities with the proceeds dedicated to transit Special regional transportation taxing districts Joint Development Payroll Tax Naming rights 6/22/2017 Road TDHCR branding Update / providing advertising space on public facilities 7 Long List of Revenue Options Considered

17 Recommendations for Transit Capital Revenue Consider a package that includes a variety of sources Consider a combination of statewide and regional options Regional funds should be dedicated and prioritized regionally Consider incremental implementation of revenue enhancements (3 to 5 year phase in) Consider implementation of a floor on regional gas taxes as part of solution Consider dedication of additional PTF revenues to transit capital WMATA needs are not fully factored into the analysis and may result in additional revenue needs beyond replacement of the PRIIA resources. 8

18 Project Submittal Illustrative Structure for Capital Program Prioritization SGR SGR Needs Screening Technical Score: Asset Condition + Service Impact Project Type Minor Enhanc. Technical Score: Service Impact Major Expansion 6 Criteria Technical Score Cost Effectiveness Score Weighting State Share of Cost SGR Ranking Minor Enhanc. Ranking Expansion Ranking State Match / Funding Tiers Funding Allocation 6/22/2017 TDHCR Update 9

19 Policy Principles for Prioritization It is possible and desirable to prioritize transit capital projects using quantitative and qualitative measures Prioritization policies should be developed by CTB, in a manner similar to Smart Scale, via Board policy Allow for input/outreach to transit partners and ongoing process improvement 6/22/2017 TDHCR Update 10

20 Principles for Transit Capital Program Structure 6/22/2017 TDHCR Update 11

21 Next Steps July 2017 CTB Resolution endorsing final report with legislative recommendations August 1 Report due to General Assembly Future: Development and implementation of CTB policy on transit capital prioritization 12

22 HB 1359 Transit Capital Project Revenue Advisory Board Jennifer Mitchell Director Presentation to Transportation District Commission of Hampton Roads June 22, 2017

23 Public Comments June 2017 Definition CAF: Customer Assistance Form. The CAF # is the reference #. Patrons may contact Customer Service to obtain information regarding the comment. All customer suggestions, comments, commendations and complaints are entered a database called the Customer Assistance System, (CAS). CAS generates the CAF #. Public Comments Summary Submission Date: June 4, 2017 Name: Margo Stone City: Norfolk Contact preference: Comment: I use the Tide on a regular basis to ride downtown to attend Tides games, see shows, or dine out. This past week I rode twice and was appalled at how poorly the Newtown station is being maintained. The parking lot had empty drink containers and trash. At the station the trash cans were overflowing at 1:00 p.m. The station looked just as dirty on Friday evening when I rode downtown for a show at Chrysler Hall. I don\'t think this is acceptable and I took photos of the station. I hope the manager of the Tide is made aware of how dirty the Newtown station looks. If I don't receive a response I will find another avenue to make sure proper maintenance is achieved. Submission Date: June 5, 2017 Name: Joe Cool City: Norfolk Contact preference: Comment: The transit system in this area stinks. The 20 inbound needs to run earlier and bring back the express for rte 20. Submission Date: June 15, 2017 Name: James Knipple City: Virginia Beach Contact preference: Comment: I am pleased to hear that you are finally presenting the idea of expanding service to the Naval Base and ODU. I believe that elevating the new sections will be better in that it will cause less headaches to the vehicle traffic that it has to co exist with. I also understand that there is finally a green light for a third tunnel for the HRBT. It is in this area that I would like to leave an idea for you. Please think ahead. Make the third tunnel one for HOV and light rail service between the Southside and the peninsula. Try this one on for size a two level tunnel, bottom for vehicles, top for light rail. Yes, Much more expensive and probably a nightmare to try to sell, but it is forward looking. The same configuration would also be for the new sections of bridges. Elevate the light rail from the HRBT down the middle of I 64, possibly including Ft Eustis. Maybe Williamsburg and Busch Gardens would want a piece of it. Thank you for listening to my dreaming. Page 1 of 2

24 Public Comments June 2017 Submission Date: June 15, 2017 Name: Paul Richardo City: Virginia Beach Contact preference: Comment: Because Virginia beach turned down the light rail. Many of us use the tide because it goes into Norfolk cheaply. We go out every weekend but won\'t spend the time and money driving to the beach. How about offering express busses from the park and rides to the ocean front. And run them late enough for an evening out dining at the ocean front. Express busses could run on 264. Page 2 of 2

25 Facebook Pages Report for Hampton Roads Transit Jun 01, Jun 30, 2017 The Facebook Report gives you insight on all social activity across your Facebook accounts using a blend of Facebook Insights and proprietary metrics of our own.

26 Facebook Pages Report 1 of 7 Facebook Activity Overview 201,048 Impressions 1,814 Post Engagements 541 Link Clicks Audience Growth LIKES BREAKDOWN, BY DAY JUN ORGANIC LIKES PAID LIKES UNLIKES Audience Growth Metrics Totals Total Fans 11,871 Paid Likes 348 Organic Likes 59 Unlikes 57 Total fans increased by 3.1% since previous date range Net Likes 350

27 Facebook Pages Report 2 of 7 Publishing Behavior POSTS, BY DAY JUN POSTS SENT Publishing Metrics Totals Photos 9 Videos 3 Posts 10 Total Posts 22 The number of posts you sent decreased by 15.4% since previous date range

28 Facebook Pages Report 3 of 7 Top Posts, by Engagement Post Reactions Comments Engagement Reach Hampton Roads Transit % 547 (Post) June 19, :26 am Hampton Roads Transit % 547 (Post) June 19, :26 am Hampton Roads Transit % 1,420 (Post) June 13, :47 am Hampton Roads Transit Click below to learn more about the future of #PeninsulaTransit! Bus Rapid Transit Could Connect Hampton and Newport News % 1,140 (Post) June 19, :34 pm

29 Facebook Pages Report 4 of 7 Page Impressions PAGE IMPRESSIONS, BY DAY 14K 12K 10K 8K 6K 4K 2K 0 1 JUN PAID ORGANIC VIRAL Impressions Metrics Totals Organic Impressions 45,462 Viral Impressions 23,774 Paid Impressions 131,812 Total Impressions 201,048 Total Impressions decreased by 4.0% since previous date range Users Reached 157,687 Video Performance VIEW METRICS VIEWING BREAKDOWN 2.4k TOTAL VIEWS 328 ORGANIC FULL 1.2k ORGANIC PARTIAL 136 PAID FULL 760 PAID PARTIAL 63% ORGANIC VIEWS 37% PAID VIEWS 3% CLICK PLAYS 97% AUTO PLAYS

30 Facebook Pages Report 5 of 7 Audience Engagement AUDIENCE ENGAGEMENT, BY DAY JUN REACTIONS COMMENTS SHARES Action Metrics Totals Reactions 950 Comments 144 Shares 720 Total Engagements 1,814 Total Engagements increased by 24.7% since previous date range

31 Facebook Pages Report 6 of 7 Demographics Page Fans People Reached People Engaged BY AGE BY GENDER % % % % % % 57.7% FEMALE 42.3% MALE % Women between the ages of appear to be the leading force among your fans. Top Countries United States 11,613 Top Cities Norfolk, VA 2,754 Philippines 27 Japan 13 Canada 12 Puerto Rico 11 Virginia Beach, VA 2,574 Chesapeake, VA 983 Newport News, VA 842 Hampton, VA 811

32 Facebook Pages Report 7 of 7 Facebook Stats by Page Facebook Page Total Fans Fan Increase Posts Sent Impressions Impressions per Post Engagements Engagements per Post Link Clicks Hampton Roads Transit 11, % ,048 9,139 1,

33 Twitter Profiles Report for gohrt_com Jun 01, Jun 30, 2017 The Twitter Profiles Report gives you insight on all social activity across your Twitter accounts using a blend of Twitter's metrics and proprietary metrics of our own.

34 Twitter Profiles Report 1 of 7 Twitter Activity Overview 22,703 Organic Impressions 530 Total Engagements 55 Link Clicks Audience Growth AUDIENCE GROWTH, BY DAY JUN NEW FOLLOWER ALERTS ACTUAL FOLLOWERS GAINED Follower Metrics Totals Total Followers 5,817 New Follower alerts 68 Actual Followers gained 42 Total followers increased by 0.7% since previous date range People that you followed 9

35 Twitter Profiles Report 2 of 7 Posts & Conversations MESSAGES PER DAY JUN RECEIVED SENT Sent/Received Metrics Totals Tweets sent 54 Direct Messages sent 2 Total Sent 56 The number of messages you sent increased by 40.0% since previous date range Mentions received 186 Direct Messages received 2 Total Received 188 The number of messages you received decreased by 4.6% since previous date range

36 Twitter Profiles Report 3 of 7 Your Content & Engagement Habits SENT MESSAGE CONTENT 54 TWEETS SENT 21 PLAIN TEXT 18 PAGE LINKS 15 PHOTO LINKS YOUR TWEETING BEHAVIOR 46% CONVERSATION 54% UPDATES 22% NEW CONTACTS 78% EXISTING CONTACTS

37 Twitter Profiles Report 4 of 7 Audience Engagement ENGAGEMENT COUNT JUN REPLIES RETWEETS LIKES TWEETS SENT Engagement Metrics Totals Replies 35 Retweets 40 Retweets with Comments 5 The number of engagements increased by 42.5% since previous date range Likes 69 Engagements per Follower 0.1 Impressions per Follower 3.9 Engagements per Tweet 9.8 Impressions per Tweet The number of impressions per Tweet decreased by 49.1% since previous date range Engagements per Impression 2.3%

38 Twitter Profiles Report 5 of 7 Top Tweets, by Responses Tweet Reach Responses Clicks Retweets gohrt_com With nearly $50 million grant, HRT will invest in bus fleet 11, (Tweet) June 19, :51 pm gohrt_com Join to learn about bus rapid transit and what it means for you , (Tweet) June 28, :23 pm gohrt_com All aboard! HRT welcomed Hampton City Council to ride the bus for a firsthand look at some key routes on the 12, (Tweet) June 28, :44 pm gohrt_com Study recommends convenient & reliable transit. Learn more 6/28 & 11, (Tweet) by Alisa C. June 28, :58 pm Please have your gf call for status. Did she receive a fare card receipt from operator? 3 (Tweet) June 23, :13 pm

39 Twitter Profiles Report 6 of 7 Audience Demographics FOLLOWERS BY AGE FOLLOWERS BY GENDER % % % % % % 45% FEMALE FOLLOWERS 55% MALE FOLLOWERS % Men between ages of appear to be the leading force among your recent followers.

40 Twitter Stats by Profile Twitter Profiles Report 7 of 7 Twitter Profile Total Followers Follower Increase Tweets Sent Impressions Impressions per Follower Engagements Engagements per Follower Retweets 5, % 54 22,

41 HAMPTON ROADS TRANSIT A TRIP IN HAMPTON YIELDS IMPROVEMENTS Wednesday June 28, we were happy to host members of Hampton City Council, the City Manager, and key city staff for a unique event: a direct look at key bus routes in Hampton from the perspective of customers on a transit bus. Often, our city partners see routes from the abstract perspective of a planning or budget document, or maybe through conversations with our staff using maps with dark lines on them. But in this instance, they sat in an HRT transit bus and saw first-hand what makes some local Hampton routes so distinctive. The general idea was to show how with slight modifications to long-standing existing routes, HRT could deliver better service. The exercise proved helpful and shows what can be accomplished with careful staff coordination and a close look at common issues. City council members, for example, saw how Route 103, which serves the Hampton Transit Center by connecting the downtowns of Hampton and Newport News, might be improved by simply directing more of the route along Settlers Landing Road, allowing HRT to pick up more customers in downtown Hampton. The route serves on average 19 passengers per hour on a typical weekday. Commissioner and Hampton City Council Member Will Moffett later said, The HRT bus ride along provided Hampton officials with an in-depth perspective of existing routes and generated new ideas which could potentially make routes more efficient with improved customer service, based upon data and best practices. But no route provided a greater, eye-opening opportunity than the Rt As it exists today, the 114 provides service between Hampton Transit Center, downtown Hampton, and 73rd Street and Warwick Boulevard. But it is a route full of missed opportunities. For only a brief segment at the beginning and end of its run, the 114 travels along Mercury Boulevard. But most of the time, the 114 travels along neighborhood streets W. Weaver Road, Dolittle Road and Power Plant Parkway - before lingering on Pine Chapel Road, then N. Armstead and Lasalle, before finally returning to Mercury Boulevard. These neighborhood streets are often too narrow for buses and cars to use comfortably as they pass one another; many of these streets do not have sidewalks, making boarding and alighting challenging. This route nearly misses all of Mercury Boulevard, one of the region s major thoroughfares and a key economic corridor, and the chance to serve customers working and conducting business there. HRT would like to redirect most of the route onto Mercury. We thought the ride into Joint Base Langley-Eustis also would be eye opener.

42 HAMPTON ROADS TRANSIT

43 Draft Financial Statement JUNE FY 2017 FINANCIAL REPORT

44 REVENUE & RIDERSHIP KPI s Slide Title Goes Here JUNE FY17 KPI Target Actual Variance Average Fare per Rider $1.00 $1.06 $0.06 Average Fare per GoPass365 Rider $1.00 $1.08 $0.08 Average Cost per Rider $6.14 $6.42 ($0.28) Local Investment per Rider $2.64 $2.44 $0.20 Farebox Recovery Ratio 20% 17% -3% Average fare per rider is better than budget by 6.3%, and average fare per GoPass365 rider is better than budget by 7.9%. Local investment per rider is under budget by 7.5%, and average cost per rider exceeds projections by 4.6%. The cost recovery ratio is total farebox revenue divided by operating expense and is currently under target by 3.5%.

45 OPERATING FINANCIAL STATEMENTS JUNE FY17 Slide Title Goes Here Monthly FISCAL YEAR 2017 Current Year Dollars in Thousands Year to Date Current Year Budget Actual Variance Budget Actual Variance $ 1,639.8 $ 1,416.2 $ (223.5) -13.6% Passenger Revenue $ 18,750.0 $ 15,740.6 $ (3,009.4) -16.1% % Advertising Revenue 1,325.0 $ 1,073.7 (251.3) -19.0% (14.0) -7.3% Other Transportation Revenue 2, ,149.3 (42.7) -1.9% % Other Non-Transportation Revenue % $ 1,948.4 $ 1,745.0 $ (203.3) -10.4% TOTAL REVENUE $ 22,327.0 $ 19,098.8 $ (3,228.2) -14.5% $ 4,677.7 $ 5,302.6 $ (624.9) -13.4% Personnel Services $ 60,883.9 $ 63,205.7 $ (2,321.8) -3.8% % Services 9, , , % 1, % Materials & Supplies 11, , % (12.0) -11.6% Utilities 1, , % % Casualties & Liabilities 4, , % % Purchased Transportation 8, , % % Other Miscellaneous Expenses 2, , % $ 7,928.6 $ 8,155.4 $ (226.7) -2.9% TOTAL EXPENSE $ 99,480.0 $ 98,656.6 $ % $ 5,980.3 $ 6,410.3 $ (430.0) -7.2% SUBSIDY $ 77,153.0 $ 79,557.8 $ (2,404.8) -3.1% For the month of June, operating revenues and expenses vary with projections by 10.4% and 2.9%, respectively. Fiscal year-to-date operating revenues fall below expectations by 14.5%; however, operating expenses are under budget by 0.8%. Please note that the financial statements are in draft form and are subject to change. The annual external audit begins September Final financial statements will be presented December Draft Financial Statement

46 OPERATING FINANCIALS (cont.) JUNE FY17 Dollars in Thousands Slide Title Goes Here $2.5 $2.0 MONTHLY RESULTS FISCAL YEAR 2017 YEAR-TO-DATE RESULTS Jun-FY17 Variance FY17 FY17 Variance FY17 Budget Actual $ % Budget Actual $ % $ 1,948.4 $ 1,745.0 $ (203.3) -10.4% REVENUE $ 22,327.0 $ 19,098.8 $ (3,228.2) -14.5% $ 7,928.6 $ 8,155.4 $ (226.7) -2.9% EXPENSE $ 99,480.0 $ 98,656.6 $ % $ 5,980.3 $ 6,410.3 $ (430.0) -7.2% SUBSIDY $ 77,153.0 $ 79,557.8 $ (2,404.8) -3.1% 20% 18% FAREBOX RECOVERY 20% 17% FY16 FY17 Operating Revenue (in Millions of Dollars) $1.5 $1.0 $0.5 $ $10.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY16 FY17 Operating Expenses (in Millions of Dollars) $8.0 $6.0 $4.0 $2.0 $0.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

47 OPERATING FINANCIAL STATEMENTS JUNE FY17 Slide Title Goes Here YEAR-TO-DATE RESULTS FISCAL YEAR 2017 Projected Fiscal Year End FY17 Variance FY17 Dollars in Thousands FY17 Variance FY17 Annual Budget YTD Actual $ % Annual Budget Projected Actual $ % $ 22,327.0 $ 19,098.8 $ (3,228.2) -14.5% REVENUE $ 22,327.0 $ 19,098.8 $ (3,228.2) -14.5% $ 99,480.0 $ 98,656.6 $ % EXPENSE $ 99,480.0 $ 98,656.6 $ % $ 77,153.0 $ 79,557.8 $ 2, % SUBSIDY $ 77,153.0 $ 79,557.8 $ 2, % LOCAL SUBSIDY (1) $ 2,524.2 $ 2,383.2 $ (141.0) -5.6% CHESAPEAKE $ 2,524.2 $ 2,383.2 $ (141.0) -5.6% $ 6,952.0 $ 7,019.4 $ % NEWPORT NEWS $ 6,952.0 $ 7,019.4 $ % $ 4,331.2 $ 4,356.5 $ % HAMPTON $ 4,331.2 $ 4,356.5 $ % $ 18,658.2 $ 17,550.5 $ (1,107.7) -5.9% NORFOLK $ 18,658.2 $ 17,550.5 $ (1,107.7) -5.9% $ 2,745.9 $ 2,834.7 $ % PORTSMOUTH $ 2,745.9 $ 2,834.7 $ % $ 6,501.6 $ 6,307.4 $ (194.2) -3.0% VIRGINIA BEACH $ 6,501.6 $ 6,307.4 $ (194.2) -3.0% $ 41,713.1 $ 40,451.7 $ (1,261.4) -3.0% TOTAL LOCAL SUBSIDY $ 41,713.1 $ 40,451.7 $ (1,261.4) -3.0% $ 17,338.5 $ 20,849.6 $ 3, % STATE SUBSIDY (2) $ 17,338.5 $ 20,849.6 $ 3, % $ 18,101.4 $ 18,256.5 $ % FEDERAL SUBSIDY $ 18,101.4 $ 18,256.5 $ % $ 77,153.0 $ 79,557.8 $ 2, % TOTAL SUBSIDY $ 77,153.0 $ 79,557.8 $ 2, % (1) Local Share does not include Advanced Capital Contribution (ACC). (2) State Operating Assistance subsidy was greater than anticipated by $3.5M. Please note that the financial statements are in draft form and are subject to change. The annual external audit begins September Final financial statements will be presented December Draft Financial Statement

48 RIDERSHIP STATS Slide Title Goes Here MONTHLY RESULTS Jun FY17 JUNE FY17 YEAR TO DATE RESULTS FY17 Target Actual Variance MODE Target Actual Variance 1,180,100 1,090,247 (89,853) BUS TRANSIT 14,161,194 12,585,936 (1,575,258) 118, ,581 17,079 LRT 1,422,023 1,342,330 (79,693) 23,959 67,617 43,658 FERRY 287, ,983 8,473 27,443 31,630 4,187 PARATRANSIT 329, ,610 36,292 1,350,004 1,325,075 (24,929) SYSTEM TOTAL 16,200,045 14,589,859 (1,610,186) For the month of June, ridership came in 1.9% under target. June ridership this year is 11.0% lower, overall, than last year but 9.9% higher for paratransit. MONTHLY RESULTS YEAR TO DATE RESULTS Jun-FY16 Jun-FY17 FY16 FY17 Actual Actual Variance MODE Actual Actual Variance 1,124,109 1,090,247 (33,862) BUS TRANSIT 13,241,512 12,585,936 (655,576) 122, ,581 12,807 LRT 1,330,375 1,342,330 11,955 44,917 67,617 22,700 FERRY 246, ,983 49,040 29,746 31,630 1,884 PARATRANSIT 351, ,610 13,956 1,321,546 1,325,075 3,529 SYSTEM TOTAL 15,170,484 14,589,859 (580,625) June 17 ridership is 0.3% above the same period last year. YTD 17 ridership is 4.0% lower overall than YTD 16.

49 RIDERSHIP GRAPHS Bus 1,450,000 1,250,000 1,050,000 Slide Title Goes Here FY16 Bus JUNE FY17 850,000 FY17 Bus Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 140,000 Light Rail Ferry Paratransit 120, ,000 80,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 37,500 32,500 27,500 22,500 17,500 FY16 LRT FY17 LRT Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY16 Ferry FY17 Ferry Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY16 Paratransit FY17 Paratransit Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

50 LINE OF CREDIT Slide Title Goes Here JUNE FY17 The line of credit balance as of June 30 th is $17.0M.

51 PROCUREMENTS BETWEEN $50K-$100K JUNE FY17 Slide Title Goes Here No procurement activity for June, 2017

52 Contract No.: Title: Interactive Voice Response (IVR) System Maintenance and Support Services Price: Term: $208, One (1) year Acquisition Description: Enter into a sole source contract with LogicTree, LLC (LogicTree) for one (1) year of maintenance and support services for Hampton Roads Transit s hosted Interactive Voice Response (IVR) system. Background: Hampton Roads Transit (HRT) purchased its existing hosted IVR system from LogicTree in The IVR system has supported the Customer Service department in the management of high call volumes by providing automated route, schedule, and general customer service information to HRT customers. HRT s hosted IVR application is proprietary to LogicTree and is not released externally. Only LogicTree can provide technical support and maintenance to the System; and, HRT has been informed that the firm will no longer be in business after July As a result, this one-year agreement is being put in place for LogicTree to continue to provide all related maintenance and support services required for the efficient and effective functioning of the IVR system, while HRT issues a solicitation to procure a more competitive IVR System. Contract Approach: FTA guidelines and Virginia Public Procurement Act allow non-competitive procurement when only one source is practicably available and the award of a contract is infeasible under small purchase procedures, sealed bids, or competitive proposals. Due to the specific requirements of this solicitation, full and open competition was not a feasible method of Procurement. Sole Source procurements are accomplished through solicitation and acceptance of a proposal from only one source. A solicitation was issued on May 19, LogicTree provided a responsive proposal on May 24, 2017 in the amount of $208,800. The proposed monthly rate of $17,400 is in line with current rates being offered to similar LogicTree customers. The proposed amount is deemed fair and reasonable based on a cost analysis performed utilizing the independent cost estimate and other research data. LogicTree is located in Denver, Colorado and has provided similar support to HRT satisfactorily. The Contract period of performance is one (1) year. Cost/Funding: This contract will be funded with Operating Funds. Project Manager: Kamlesh Chowdhary, Director of ITS Services Contracting Officer: Fevrier Valmond, Contract Specialist Recommendation: It is respectfully recommended that the Commission approve the award of a sole source contract to LogicTree, LLC for maintenance and support services for HRT s hosted IVR system in the not-to-exceed amount of $208,800.

53 TRAC Chair Report July 2017 TRAC met Wednesday July 12 th in Hampton. We voted to allow the current Chair, Vice Chair and Recording Secretary to continue in their respective roles. TRAC received presentations on the Transit Studies, the new HRT mystery rider program and on the Hampton City Council Ride Along. TRAC members were extremely pleased to hear that HRT now has a quantifiable program in place to monitor Operator performance. The program will address both correctable as well as positive behaviors. It s good to know that those operators who are doing a good job, will receive continuous recognition. It was also great to hear that the program will allow TRAC members to participate as mystery riders. TRAC members also expressed their concerns regarding some buses with graffiti and asked if the buses were checked on a regular basis. Specific information regarding the buses in question will be forwarded to HRT so maintenance can check the buses discussed. TRAC members were invited and encourage to attend the upcoming fare change and transit study public meetings scheduled for August and September. Lastly, TRAC members would like to thank Hampton City Council for making the effort to gain a better understanding of what their citizens experience when using our current route structures. We hope to see the other city councils; city managers and planners participate in a similar effort. The next TRAC meeting is scheduled for Wednesday September 6 th in Norfolk. We will discuss the October service changes, status of the TDP and the October fare change.

54 TRANSIT MANAGEMENT COMPANY 1. Call to Order Annual Meeting of Stockholders & Directors of the Transit Management Company July 27, 2017 AGENDA 2. Approval of Minutes of July 28, 2016 Annual Meeting 3. President s Financial Report 4. Election of Directors Proposed Slate: Patricia P. Woodbury Richard W. West John Rowe Paul R. Riddick Will J. Moffett James L. Wood Jennifer Mitchell Robert Coleman Doug Fuller Brad Hunter Keith Parnell Gaylene Kanoyton Amelia Ross-Hammond 5. Election of Officers Proposed Slate: President Vice President Treasurer Secretary William E. Harrell Kimberly Ackerman Brandon Singleton Luis Ramos 6. Old Business 7. New Business 8. Adjournment

55 TRANSIT MANAGEMENT COMPANY NOTICE OF ANNUAL MEETING OF THE SHAREHOLDERS AND BOARD OF DIRECTORS OF TRANSIT MANAGEMENT COMPANY Notice is hereby given that the annual meeting of the shareholders and directors of Transit Management Company, a Virginia corporation, will be held at Hampton Roads Transit, 2400 Victoria Boulevard, Hampton Virginia on Thursday, July 27,2017, immediately following the regular scheduled TDCHR for the purpose of electing directors, officers and transacting such other business as may properly come before the meeting. Secretary July 25, 2011

56 Exhibit A PROXY STATEMENT The Transportation District Commission of Hampton Roads does hereby constitute and appoint any one of the following: Patricia P. Woodbury, Doug Fuller, James Wood, Robert Coleman, Richard W. West, John Rowe, Brad Hunter, Paul R. Riddick, Keith Parnell, Will J. Moffett, Gaylene Kanoyton, Amelia Ross-Hammond, Jennifer Mitchell as its true and lawful attorneys, substitutes and proxies, for it in its name, place and stead to vote at the regular and special meetings of the shareholders of Transit Management Company, and at any adjournment or adjournments thereof. A majority of the attorneys that may be present and act at the meeting or meetings, or at any adjournment of adjournments thereof in person or by substitute, shall exercise all the powers of the attorneys and agents hereunder; or if any one attorney shall be so present and act, then that one shall have and may exercise all the powers of the attorneys and agents hereunder. IN WITNESS WHEREOF, Transportation District Commission of Hampton Roads has by it Chairman and Secretary hereunto subscribed its name and affixed it s duly attested seal this 27th day of July TRANSPORTATION DISTRICT COMMISSION OF HAMPTON ROADS ATTEST: Luis R. Ramos Secretary Patricia P. Woodbury Chairman

57 THE COMBINED ANNUAL MEETING OF THE STOCKHOLDERS AND DIRECTORS OF TRANSIT MANAGEMENT COMPANY Thursday, July 28, :00 p.m. 2nd FLOOR BOARD ROOM 509 E. 18 th Street Norfolk, VA MEETING MINUTES Call to Order The annual meeting of the Stockholders and Directors of Transit Management Company was called to order at 2:04 p.m. by William E. Harrell, President & CEO. David Burton, General Counsel, provided a brief history of the Transit Management Company and stated the purpose of the annual meeting. Approval of Minutes A motion to approve the July 25, 2015 Transit Management Company Meeting Minutes was made and properly seconded. A roll call vote resulted as follows: Ayes: Nays: Abstain: Commissioners Wood, Woodbury, Fuller, Froncillo, Openshaw, Moffett, Hunter and Patton None Commissioners Coleman, Parnell, Ross-Hammond and Riddick Financial Report Brandon Singleton gave the FY Financial Report as enclosed in the meeting package. Election of Officers The following were recommended as officers for FY : President Vice President Treasurer Secretary William E. Harrell Kim Ackerman Brandon Singleton Luis R. Ramos

58 Upon motion duly made, seconded and by unanimous vote of all present, the following slate of officers was elected to serve for the ensuing year: William E. Harrell, President, Kim Ackerman, Human Resource/Organizational Development Officer as Vice- President, and Brandon Singleton, as Treasurer and Luis R. Ramos as Secretary. Upon motion duly made, seconded, and by unanimous vote of all present, the following named persons were elected to serve as Directors of the Company for the ensuing year or until their successors be duly elected: Chairman James Wood, Vice Chair Patricia P. Woodbury, Commissioners Will Moffett, Doug Fuller, Robert Coleman, Paul R. Riddick, Brad Hunter, Amelia Ross-Hammond, and Alternate Commissioners Cheryl Openshaw, and Steve Froncillo. There was no old business to conduct. No further business was presented, and upon motion, the meeting was adjourned at 2:09 p.m. Old Business No old business was discussed. New Business No new business was discussed. Adjournment No further business was presented, and upon motion, the meeting was adjourned at 2:15 p.m. APPROVED: Secretary William E. Harrell President & CEO July 27, 2017

59 TRANSIT MANAGEMENT COMPANY FINANCIAL REPORT

60 Statement of Revenues and Expenses Fiscal Years Ending June 30, 2016 and Change REVENUES Funds Applied by TDCHR $39,074,459 $38,033,117 $1,041,342 EXPENSES Wages and Salaries $26,027,802 $25,778,051 $249,751 Fringes: FICA 2,161,737 2,132,704 $29,033 Pension Contribution 2,294,994 2,086,134 $208,860 Medical & Other Insurance 4,738,652 4,380,797 $357,855 Sick Pay 817, ,225 ($25,331) Holiday Pay 662, ,105 ($11,904) Vacation Pay 1,788,603 1,781,526 $7,077 Other Paid Absences 244,294 51,124 $193,170 Other Fringe Benefits 338, ,451 $32,829 Total Fringe Benefits $13,046,657 $12,255,067 $791,590 Total Expenses $39,074,459 $38,033,117 $1,041,341 NET INCOME $0 $0 $0