ABX Air, Inc. Results from Employee Survey on Benefits December 26, 2002 through January 16, 2003

Transcription

1 Results from Employee Survey on Benefits December 26, 2002 through January 16, 2003 Copyright 2003 ABX Air, Inc. All Rights Reserved

2 Participation Sent to 6,373 employees 2,538 surveys returned 40% participation Approximate 1/2 had written comments 194 pages of typed comments Question 1 A Do you or anyone in your family have a Primary Care Physician? Self Yes % No % Total Valid % Question 1 B Do you or anyone in your family have a Primary Care Physician? Spouse Yes % No 97 6% Total Valid % Question 1 C Do you or anyone in your family have a Primary Care Physician? Children Yes % No 61 5% Total Valid % Question 2 How often does anyone in your family see a Primary Care Physician? At least once a month 156 7% Every 2 months % Every 3 to 6 months % Every 6 to 12 months % Once a year or less % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 2

3 Question 3 Do you or a family member see a specialist on a regular basis? Yes % No % Total Valid % Question 4 What type of specialist do you or your family members regularly see? OBGYN % Cardiologist 139 5% Gastro % Allergist 137 5% Ear Nose Throat 176 6% Dermatologist 160 6% Mental Health Counselor 97 4% Orthopedic 144 5% Chiropractor % Pediatrics % Other % Total Valid % Question 5 How far do you drive to obtain health care from a Primary Care Physician? Less than 5 miles % 5-10 miles % miles % miles % more than 30 miles 169 8% Total Valid % Question 6 If you do not have a Primary Care Physician, where do you obtain medical care when needed? Urgent Care Center % Hospital Emergency Room % Have not needed medical % care Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 3

4 Question 7 Which Urgent Care Center do you use the most often? CMH After-Hours % Hillsboro Urgent Care 102 5% Fayette Co. Urgent Care 82 4% Bethesda Warren Co. 40 2% Other % None % Total Valid % Question 8 Which Hospital Emergency Room do you use the most often? Clinton Memorial % Highland District % Fayette County Memorial 93 4% Greene Memorial 70 3% Bethesda North 50 2% Other % None % Total Valid % Question 1 (Out-base Only) Is there a United Health Care network at your location? Yes % No 91 31% Total Valid % Question 2 (Out-base Only) The United Health Care network provides me with enough choice of primary care physicians for my location. Strongly Agree 91 39% Somewhat agree 90 38% Neutral 26 11% Somewhat disagree 19 8% Strongly disagree 10 4% Total Valid % Question 3 (Out-base Only) The United Health Care network provides me with enough choice specialists for my location. Strongly Agree 70 30% Somewhat agree 82 34% Neutral 39 17% Somewhat disagree 28 12% Strongly disagree 16 7% Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 4

5 Question 4 (Out-base Only) The United Health Care network provides me with enough choice hospitals for my location. Strongly Agree 89 39% Somewhat agree 87 37% Neutral 33 14% Somewhat disagree 12 5% Strongly disagree 12 5% Total Valid % Question 9 When you are ill, how many day are usually between your call for an appointment and when the doctor can see you? Same Day % 1 day % 2 days % 3 days % 4 days 86 4% 5+ days 209 9% Total Valid % Question 10 How long is your average wait at the doctor's office before you see the doctor? No wait 18 1% Less than 15 minutes % 15 minutes % 30 minutes % 45 minutes % 60 minutes 99 4% More than 60 minutes 52 2% Total Valid % Question 11 How long do you typically wait upon arrival at the urgent care center? No wait 19 1% less than 15 minutes 196 9% 15 minutes % 30 minutes % 45 minutes 167 7% 60 minutes 104 5% more than 60 minutes 93 4% Don't use urgent care % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 5

6 Question 12 How long do you typically wait upon arrival at the hospital emergency room? No wait % minutes % minutes % 1-3 hours % 4+ hours 17 1% Do not use the hospital % E.R. Total Valid % Question 13 Have you ever used the United Health Care Nurseline ? Yes % No % Total Valid % Question 14 If you answered yes to question 13, how helpful was this service? Very Helpful % Somewhat helpful % Neutral % Somewhat unhelpful 58 6% Very unhelpful 48 5% Total Valid % Question 15 (Wilmington Only) If ABX offered an on-base health care clinic in Wilmington, how likely are you to use the clinic? Very likely % Somewhat likely % Don't know % Somewhat unlikely 137 6% Very unlikely % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 6

7 Question 16 Ranking In order of importance 1 to Health Insurance 4.14 Dental Insurance 4.29 Paid Vacation 5.43 Paid Holidays 5.42 Vision Insurance 7.61 Short-term Disability Coverage 7.66 Long-term Disability Coverage 7.96 Company-Paid Life Insurance 5.39 Paid Sick Days 8.49 Retiree Medical Insurance Accidental Death and Dismemberment Employee Assistance Program Tuition Reimbursement Business Travel Accident Insurance Question 17 A Reducing coverage levels to keep the monthly cost the same. Very favorable 63 3% Favorable 177 7% Neutral % Unfavorable % Very unfavorable % Total Valid % Question 17 B Increasing the monthly cost to keep the coverage levels the same. Very favorable 186 8% Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Question 17 C Trading some paid sick days to keep health insurance cost lower. Very favorable % Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 7

8 Question 17 D Trading some paid vacation days to keep health insurance costs lower. Very favorable 29 1% Favorable 94 4% Neutral 172 7% Unfavorable % Very unfavorable % Total Valid % Question 17 E Change the company-paid short-term disability benefit in order to keep health insurance costs lower. Very favorable 149 6% Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Question 17 F Change the company-paid long-term disability benefit in order to keep health insurance costs lower. Very favorable 151 6% Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Question 17 G Changing the company-paid life insurance benefit in order to keep health insurance costs lower. Very favorable 200 8% Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 8

9 Question 17 H Changing the number of sick occurrences allowed before resulting in discipline in order to keep health insurance costs lower. Label Very favorable % Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Question 17 I Reducing or eliminating retirement health insurance before age 65 in order to keep health insurance costs lower. Very favorable 123 5% Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Question 17 J The option to not carry vision or dental insurance in order to keep your benefits costs lower. Very favorable 175 7% Favorable % Neutral % Unfavorable % Very unfavorable % Total Valid % Question 18 What level of monthly employee contribution seems reasonable to you? Frequency Valid Percent Yes No $ % $ % $ % $ % $ % $ % Copyright 2003 ABX Air, Inc. All Rights Reserved 9

10 Question 19 New Benefits Ranking In order of importance 1 to The ability to carry vacation time over to the next year, without losing it Having some or all of your sick time balance paid out upon leaving the company Receiving four weeks of vacation after 10 years of service The opportunity to contribute to an account to help fund retirement health insurance Opportunity to sell vacation back to the company Opportunity to purchase additional vacation Family dental insurance available to part-time employees A pre-tax flexible spending account for medical expenses not covered by insurance. Question 20 Are you currently enrolled in health insurance coverage through a spouse or parent? Yes % No % Total Valid % Question 21 If Airborne allowed employees who are eligible for health insurance coverage through a spouse or parent to opt out of coverage, I would opt out if offered additional cash (for example, $50/month) in my paycheck. Strongly Agree % Somewhat agree % Neutral % Somewhat disagree 186 8% Strongly disagree % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 10

11 Question 22 I would enroll in a plan that limits me to network doctors at all times in exchange for lower cost. Strongly Agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 23 Have you ever use a non-network doctor? Yes % No % Total Valid % Question 24 How important is your freedom to choose your physician? Very important % Somewhat important % Neutral 138 6% Somewhat unimportant 25 1% Very unimportant 21 1% Total Valid % Question 25 How important is access to non-network physician? Very important % Somewhat important % Neutral % Somewhat unimportant 177 7% Very unimportant 145 6% Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 11

12 Question 26 ABX should implement a percentage co-payment for all prescription drugs. Strongly agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 27 What is the maximum annual out-of-pocket protection you would consider? $1000 single $2000 family % $1500 single $3000 family % $2000 single $4000 family 170 7% $1000 single $3000 family 97 4% $1500 single $4500 family 34 1% $2000 single $6000 family 84 4% Total Valid % Question 28 ABX should consider implementing a $100 co-payment for hospital admission in order to keep the monthly cost lower. Strongly agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 29 Airborne should offer an option that provides hospitalization coverage at 90% with catastrophic outof-pocket protection at a lower monthly cost than the 100% hospitalization option? Strongly agree 163 7% Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 12

13 Question 30 Airborne should offer an option that provides hospitalization coverage at 80% with catastrophic outof-pocket protection at a lower monthly cost than the 100% hospitalization option? Strongly agree 92 4% Somewhat agree 227 9% Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 31 Airborne should lower the dependent age to 19 (age 22 if full-time college student) to save cost? Strongly agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 32 Airborne should increase the office co-payment to $20 per office visit to save cost. Strongly agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 33 Dental coverage is especially important to my family or me. Strongly agree % Somewhat agree % Neutral % Somewhat disagree 64 3% Strongly disagree 38 2% Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 13

14 Question 34 Orthodontia coverage is especially important to my family or me. Strongly agree % Somewhat agree % Neutral % Somewhat disagree 224 9% Strongly disagree % Total Valid % Question 35 Hearing aid coverage is especially important to my family or me. Strongly agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 36 Vision coverage is especially important to my family or me. Strongly agree % Somewhat agree % Neutral % Somewhat disagree 94 4% Strongly disagree 63 3% Total Valid % Question 37 - number skipped on original survey Question 38 How often do you need glasses or contacts prescription changed? Once a year % Every two years % Every three years % Do not use % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 14

15 Question 39 Disability coverage is especially important to my family or me. Strongly agree % Somewhat agree % Neutral % Somewhat disagree 62 3% Strongly disagree 41 2% Total Valid % Question 40 Airborne should introduce a Medical Flexible Spending Account. Strongly agree % Somewhat agree % Neutral % Somewhat disagree 184 8% Strongly disagree % Total Valid % Question 41 Do you currently pay for childcare outside your home? Yes % No % Do not need childcare % Total Valid % Question 42 If you answered yes to question 41, how many children do you have in childcare? % % % Do not use childcare % Total Valid % Question 43 If you answered yes to question 41, how much do you pay a week per child for childcare? $25 or less 49 14% $26 to $ % $51 to $ % $76 to $ % $100 to $ % $ % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 15

16 Question 44 Should ABX consider replacing our current sick time with a Paid Time Off (PTO) program? Strongly agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 45 The current ABX attendance policy is too generous towards employees with poor attendance. Strongly agree % Somewhat agree % Neutral % Somewhat disagree % Strongly disagree % Total Valid % Question 46 What do you consider to be a fair number of occurrences under the attendance policy before discipline is required? % % % % Total Valid % Question 47 Please indicate your employment status with ABX. Full-time % Part-time % Pilot 2 0% Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 16

17 Question 48 How long have you worked for ABX? 0-1 year 160 7% 1-5 years % 5-10 years % years % years 169 7% 20+ years 91 4% Total Valid % Question 49 Are you male or female? Male % Female % Total Valid % Question 50 How old are you? 21 or younger 47 2% % % % % % Total Valid % Question 51 In which department do you work? ADM % APS 182 8% ALS % GRD % FLT 75 3% MTC % Total Valid % Question 52 Do you work at ILN? Yes % No % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 17

18 Question 53 Do you have Internet access at home? Yes % No % Total Valid % Question 54 Would you like to receive benefits information via e- mail? Yes % No % Total Valid % Question 55 How would you prefer to receive future benefits information? Printed % Internet % Verbally % No Information 38 1% Total Valid % Question 56 Is your employment with ABX your primary source of income? Yes % No % Total Valid % Question 57 Is your employment with ABX your primary source of benefits? Yes % No 141 6% Total Valid % Question 58 If you are married does your spouse have benefits available through his/her employment? Yes % No % Spouse not employed % Total Valid % Copyright 2003 ABX Air, Inc. All Rights Reserved 18