Revelations of a QCC Research Survey in Japan

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1 Revelations of a QCC Research Survey in Japan ICQCC 2009, Cebu, Philippines October 23, 2009 Ichiro Kotsuka Executive Director Union of Japanese Scientists & Engineers 1

2 QC Circle Headquarters We began the QC Circle Activities in Japan, in April, The activities spread rapidly in subsequent years. In Japan, the activities have been practiced throughout many industries from manufacturing to services. Globally, more than 70 countries and regions have introduced and promoted QC Circles. The QC Circle Headquarters of Japan is located within the Union of Japanese Scientists and Engineers (JUSE). There are 9 regional offices throughout Japan as shown on the right, to facilitate and assist QC Circle activities. QC Circle Headquarters (JUSE) Hokkaido Region Tohoku Region Hokuriku Region Kanto Region Tokai Region Kinki Region Chugoku-Shikoku Region Kyushu Region Okinawa Region 2

3 What is the QCC Research Survey? The QCC Research Survey is a nation-wide survey of QCC activity status in Japan. The survey started in 1979, is conducted every 4 to 8 years and this is the 7 th survey. The survey was conducted respectively, to QCC promoters who help promote QCC activities, and QCC leaders who take charge of actual QCC activities.

4 Part 1. Promoter Results

5 1. Department/Section that introduces small group activities Manufacturing Materials Administrative affairs Maintenance Design, technology Marketing R&D Service Sales Other 14% 14% 8% 10% 10% 13% 34% 35% 31% 59% 65% 58% 69% 57% 72% 51% 63% 45% 84% 86% % 20% 40% 60% 80% 100% 5

6 2. Participants in small group activities Full time, part time, and temp workers all participate Full time workers all participate Full time, part time, and temp workers voluntarily participate Full time workers voluntarily participate Other % 29% 7% 3% 8% % 46% 5% 2% 0% 20% 40% 60% 80% 100% 6

7 3. Promotional body of small group activities 7

8 4. Promotion of e-qcc activities Promotes e QCC concious circle activity Promotes circle activity without e QCC in mind Not aware of e QCC Other 32% 46% 18% 37% 0% 20% 40% 60% 80% 100% 8

9 5. Participants in the promotional body of QCC activities President 23% 24% Executives 48% 50% Managers Deputy Managers Chiefs 60% 70% 75% 78% 84% 71% Supervisory staffs General staffs 53% 52% 57% 64% % 20% 40% 60% 80% 100% 9

10 6. Objectives to introduce small group activities To contribute to the company's business result 35% 35% To enhance circle member's skill 35% 35% To create fullfiling and cheerful work environment Other 3% 3% 27% 27% % 10% 20% 30% 40% 10

11 7. Composition of small group activities Departmentally organized 89% 96% Organized for specific themes 40% 32% Cross departmentally organized 33% 33% Group includes mamagers Other 3% 4% 23% 24% % 20% 40% 60% 80% 100% 11

12 8. Meeting time of small group activities During office hours During Off hours Both % 16% 34% % 29% 40% % 40% 7% 0% 20% 40% 60% 80% 100% 12

13 9. Allowance for small group activities 100% 2% 1% 5% 10% 80% 27% 29% 31% 34% 30% 20% No response 60% 18% 13% Not provided 40% 20% 70% 70% 69% 66% 47% 57% Provided depend on the activity Provided 0%

14 10. System of internal presentation opportunity by small group activities 14

15 11. Participation of the top management in internal presentations 100% 1% 1% 1% 2% 1% 2% 2% 3% 4% 5% 3% 2% 2% 4% 6% 6% 6% 80% 60% 40% 20% 92% 94% 93% 90% 90% 91% Other Participate rarely Participate occasionally Participate 0%

16 12. Outcome of small group activities 16

17 13. Evaluation of small group activities 17

18 14. Reward system of small group activities Established Not established Unknown % 13% 6% % 8% 3% 0% 20% 40% 60% 80% 100% 18

19 15. Support/guidance by seniors or managers for small group activities 19

20 16. Problems/Issues when promoting small group activities Level disparity among small groups Fostering a leader Saving time Training Understanding from top/senior managers Promotion activity Not being able to achieve result Presentation, award, evaluation system Labor issue Other 2% 1% 12% 7% 7% 10% 33% 28% 20% 27% 33% 27% 25% 22% 28% 55% 41% 46% 46% 39% % 20% 40% 60% 20

21 Part 2: QCC Leader Results

22 17. What are the contents of your business operation? 22

23 18. What are the objectives of practicing small group activities? To enhance the ability of members To contribute to the company's business performance 71% 73% 68% 76% To create fulfilling workplace 52% 50% Other 7% 6% % 20% 40% 60% 80% 100% 23

24 19. What motivates you to participate in small group activities? 24

25 20. Who participates in your small group activities? Full time, part time, and temp workers all participate Full time workers all participate Full time, part time, and temp workers voluntarily participate Full time workers voluntarily participate 4% 3% 34% 58% 25

26 21. When are small group activity meetings held? During office hours During off hours Both % 22% 26% % 29% 34% 0% 20% 40% 60% 80% 100% 26

27 22. How long is the average meeting time? 0 10 min min min min min min min min. 181min Number of circles

28 23. How many themes have been solved in the past one year? Number of groups Number of themes solved per year 28

29 24. How much time is spent to solve one theme in general? Months Less than 1 month Number of circles

30 25. What is the level of cooperation provided by your senior/manager? 30

31 26. Are the themes related to your upper policy? Related Not related Other % 4% % 5% 2% 0% 20% 40% 60% 80% 100% 31

32 27. How are the themes decided? Assigned by manager Discussed among managers, staff, leaders Requested from other departments Discussed among members % 40% 1% 51% % 46% 1% 45% % 30% 5% 60% 0% 20% 40% 60% 80% 100% 32

33 28. What are the main aims of setting themes? To enhance quality To reduce cost To enhance efficiency To save cost To enhance CS To avoid mistakes To improve equipment To enhance service To enhance working environment To enhance management level 5% 6% 4% 8% 4% 2% 3% 5% 3% 3% 3% 2% 2% 2% 17% 16% 12% 14% 29% 30% % 10% 20% 30% 40% 50% 33

34 29. What is the procedure used to solve themes? Problem solving procedure 86% 86% Task achieving procedure 37% 50% Measure implementing procedure 16% 13% Other 1% 0% % 20% 40% 60% 80% 100% 34

35 30. Is it useful to listen to presentations by other circles in different organization? 100% 80% 7% 2% 1% 1% 12% 9% 13% 18% 22% 60% 40% 20% 93% 88% 84% 86% 82% 77% Not useful Neither Useful 0%

36 31. What are the outcomes by playing the role of QCC leader? 36

37 32. What are the outcomes of small group activities as a circle? Raised more awareness toward problems Increased knowledge Higher motivation toward one's work Established better communication Enhanced teamwork Other No specific outcome % 11% 3% 2% 34% 1% 1% % 24% 5% 4% 17% 1% 2% 0% 20% 40% 60% 80% 100% 37

38 33. What are the outcomes of small group activities for business operation and the environment? Improved workplace environment Enabled to work smoothly with less burden Enhanced productivity Improved quality Reduced cost Prompted better collaboration with other departments Other No specific outcome % 26% 17% 19% 10% 5% 3% 2% % 32% 11% 20% 11% 4% 2% 4% 0% 20% 40% 60% 80% 100% 38

39 34. Are there any issues/problems in promoting small group activities? 100% 80% 18% 17% 14% 21% 23% 26% 60% There are no issues 40% 82% 82% 86% 79% 77% 74% There are difficulties when promoting activity 20% 0%

40 35. What external education and training would you like to attend? Problem solving Leadership Task achieving Fundamental of QC tools(e.g.q7, N7) Promotion of small group activity Fundamentals of QM Coaching Statistical method, DOE Safety management Other 7% 5% 3% 35% 26% 32% 33% 31% 29% 28% 32% 28% 26% 23% 22% 22% 14% 20% 25% 16% % 10% 20% 30% 40% 50% 40

41 36. Do you intend to continue small group activities? 41

42 Please use the information! Any information will become meaningful and valuable when reasonable decisions are made based on the information and furthermore implemented. We expect that this presentation will contribute to your sensible decision-making as well as your QCC activities & their promotion next year in 2010.

43 And Bring your best achievements to: ICQCC 11-Yokohama, Japan September 11 to 14, 2011 Ichiro Kotsuka Executive Director Union of Japanese Scientists & Engineers 43

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