IIAV Online Curricula

Transcription

1 IIAV Online Curricula General Insurance Topics (Included in both Commercial and Personal Lines Coverage Basics Curricula) Insurance Industry Overview INTRODUCTION TO THE INSURANCE INDUSTRY: This learning module reviews essential insurance terms, definitions and categories of insurance and describes the core functions of an insurance carrier. INTRODUCTION TO PROPERTY & CASUALTY INSURANCE: This learning module provides a detailed introduction to the Property-Casualty insurance business. INTRODUCTION TO INSURANCE DISTRIBUTION CHANNELS: This learning module reviews the types of insurance carriers and distribution entities in the Property-Casualty industry. Insurance agency roles are also summarized, including the importance of compliance. INTRODUCTION TO RISK MANAGEMENT covers the complete risk management function including risk assessment, risk management objectives and risk management planning and measurement. INTRODUCTION TO RISK TRANSFER AND POLICY DESIGN deconstructs the key elements of P&C insurance contracts, clarifying fundamental policy intent and facilitating cross-policy comparisons. INTRODUCTION TO UNDERWRITING AND PRICING PRINCIPLES: This learning module will give you a foundational understanding of carrier underwriting strategy and the dynamics of carrier profit models. You will learn how rates and pricing models are developed and how advanced predictive analytics are changing carrier's ability to select risks and improve the profit potential of their book of business. With the new knowledge and perspectives acquired in this module, your ability to understand competitive market pricing and advise high-net worth clients will advance. Commercial Lines Coverage Basics Commercial Property PROPERTY INSURANCE CORE PRINCIPLES provides a comprehensive overview of commercial property insurance. All property policy components are discussed, including causes of loss and key exclusions. PROPERTY INSURANCE COVERAGES reviews the full coverage grant in the commercial property policy form, including covered locations and additional coverages. PROPERTY INSURANCE LIMITS discusses limit determination in the commercial property policy form, including an overview of property valuation, coinsurance and agreed value provisions. Deductibles and protective safeguards are also discussed.

2 PROPERTY RISK MANAGEMENT reviews property loss exposures and property insurance risk management. Types of property losses and their valuation are reviewed including the impact of revenue and expense fluctuation on net income. BUSINESS INCOME OVERVIEW reviews the combined Business Income and Extra Expense Coverage Form. Commercial Lines General Liability CGL CORE PRINCIPLES reviews the Commercial General Liability policy including policy structure, coverage triggers and limits of insurance. CGL COVERAGES reviews Coverages A, B and C including insuring agreements, triggers and exclusions. Supplementary Payments under Coverages A and B are also discussed. PRODUCTS AND COMPLETED OPERATIONS provides a detailed overview of the CGL policy s Products- Completed Operations coverage. The module starts with an overview of the products-completed operations liability insuring agreement and reviews definitions, exclusions, supplementary payments, limits of insurance and the claims-made extended reporting period. CGL EXCLUSIONS provides a detailed review of the CGL policy exclusions. CGL ADDITIONAL INSURED REQUESTS: Identify common requests for Additional Insured status, including the most common forms used to grant additional insured status. You will also review examples of additional insured requests and the pros/cons of handling these Additional Insured requests. OWNERS AND CONTRACTORS PROTECTIVE LIABILITY reviews OCP coverage, including comparisons with the CGL and the common uses of the policy. Workers Compensation WORKERS COMPENSATION CORE PRINCIPLES provides an overview of Workers Compensation Law and the State regulated Workers Compensation system in the U.S. WORKERS COMPENSATION COVERAGES provides a detailed review of the Workers Compensation and Employers Liability policy sections and coverages, including types of disabilities and Other States coverage. WORKERS COMPENSATION CLASSIFICATIONS: For most employers, the costs associated with Workers Compensation account for a significant portion of the firm s cost of risk. As a result, there is much to understand regarding Workers Compensation classification, rating and premium determination and risk financing options. This course provides an overview of: Exposure Base, Classification and Unmodified Premium Determination, and Premium Modification. WORKERS COMPENSATION RISK MANAGEMENT provides a comprehensive introduction to Risk Assessment and Risk Management for employee-related injury exposures. Business Auto and Garage Coverages BUSINESS AUTO COVERAGES reviews the Business Auto Policy (BAP) to explain the different types of covered autos and the symbols used in the declarations. You will also understand the Auto Liability coverage grant including exclusions and the limit of insurance provision. A review of Physical Damage coverage including physical damage exclusions, limit of insurance and deductibles is also included. BUSINESS AUTO DECLARATIONS, CLASSIFICATION AND RATING provides a detailed review of the Business Auto Declarations page, and commercial vehicle classification and rating. GARAGE COVERAGES reviews the purpose of the Garage policy including liability and physical damage, types of covered autos and Garagekeepers coverage.

3 Commercial Umbrella Liability INTRODUCTION TO COMMERCIAL UMBRELLA reviews the standard Commercial Liability Umbrella policy beginning with an overview of how an Umbrella policy functions and a review of the key components of the policy including the Who Is Insured provision, Coverages A & B, limits of insurance, key definitions and conditions are also reviewed. UMBRELLA LIABILITY MAINTENANCE OF UNDERLYING LIMITS expands knowledge of the Commercial Liability Umbrella Policy and the requirement to maintain underlying limits. Underlying insurance requirements and scenarios, and drop-down provisions are also reviewed. Business Owners Policy» INTRODUCTION TO BOP PROPERTY COVERAGES provides an overview of the Business Owners Policy, including an in-depth review of the policy's Property Coverage Section. Commercial Lines Coverage Challenge The Commercial Lines Coverage Challenge tests knowledge and understanding of Commercial Property, CGL, Workers Compensation, Business Auto and Umbrella coverages. Each Challenge contains 25 questions randomly selected from a bank of over 100 possible questions. Personal Lines Coverage Basics Homeowners Property & Liability HOMEOWNERS PROPERTY CORE PRINCIPLES: This module gives the user an introduction to Homeowners Insurance, and goes into detail describing all of the aspects of the Property section of the Homeowners policy. HOMEOWNERS LIABILTY CORE PRINCIPLES: This module includes an introduction to Homeowners Liability terms and coverages, including Conditions and Exclusions. HOMEOWNERS HO-3 ISO 1991: This module provides an introduction into the HO-3 ISO 1991 Homeowners Form, and develops a firm knowledge base of the sections of the HO-3 ISO 1991 Form including coverages, conditions and exclusions. HOMEOWNERS HO-4 ISO 1991: This module provides an introduction into the HO-4 ISO 1991Tenants Form, and develops a firm knowledge base of the sections of the HO-4 ISO 1991 Form including coverages, conditions and exclusions. HOMEOWNERS HO-6 ISO 1991: This module provides an introduction into the HO-6 ISO 1991 Unit Owner's Form, defines key terms like condo, co-op, additions and alterations, and develops a firm knowledge base of the sections of the HO-6 ISO 1991 Form including coverages, conditions and exclusions. HOMEOWNERS HO-3 ISO 2011: This module provides an introduction into the HO-3 ISO 2011 Homeowners Form, and develops a firm knowledge base of the sections of the HO-3 ISO 2011 Form including coverages, conditions and exclusions. HOMEOWNERS HO-4 ISO 2011: This module provides an introduction into the HO-4 ISO 2011 Tenants Form, and develops a firm knowledge base of the sections of the HO-4 ISO 2011 Form including coverages, conditions and exclusions. HOMEOWNERS HO-6 ISO 2011: This module provides an introduction into the HO-6 ISO 2011 Unit Owner's Form, defines key terms like condo, co-op, additions and alterations, and develops a firm knowledge base of the sections of the HO-6 ISO 2011 Form including coverages, conditions and exclusions.

4 DWELLING COVERAGE: Dwelling Coverage begins with clarification of who would qualify for this coverage and then provides detail about the DP-1, DP-2 and DP-3 policy forms, including additional coverages and policy limits ISO HOMEOWNERS POLICY FORM: The 2000 ISO Homeowners Policy Form learning module highlights the differences between the 1991 and 2000 ISO Homeowners Policy Forms. Key aspects of this module include definition changes, coverage comparisons, and an overview of perils and exclusions. Also included within this module is a review of homeowners insurance and reinforcement of Property and Liability Coverages and Limits. INTRODUCTION TO THE PERSONAL LIABILITY UMBRELLA POLICY: This module will introduce you to the ISO Personal Liability Umbrella policy. We will begin with an overview of how an Umbrella policy functions, followed by an introduction to the key components of the ISO policy including the who is insured provision, the Umbrella policy s structure and coverages along with key definitions, conditions and exclusions. Finally, we will review several claims examples that will help to demonstrate the importance of having Umbrella insurance. Personal Auto Coverages PERSONAL AUTO COVERAGES: The Personal Auto module will introduce the learner to automobile insurance including a detailed walkthrough the four parts of automobile coverage: Liability, Medical Payments, Uninsured Motorist Coverage and Physical Damage Coverage. Concepts such as split limits, financial responsibility and state minimum limits, no fault and assigned risk plans are also covered. Personal Lines Coverage Challenge The Personal Lines Coverage Challenge tests knowledge and understanding of Personal Property and Liability and Homeowners coverage. Each Challenge contains 25 questions randomly selected from a bank of over 100 possible questions. Management Skills & Fundamentals by New Level Partners, LLC. Recruiting and Hiring INTRODUCTION TO RECRUITING AND HIRING: The Introduction to Recruiting and Hiring learning module begins with current trends in the recruiting world. It then delivers a strong basis for how to determine needs, prepare for the recruiting process and discusses the best ways for recruiting talent to your firm. RECRUITING AND HIRING ASSESSMENT, INTERVIEWING AND SELECTION: This module describes, in depth, different pre-employment assessments, how to decipher the analysis of these assessments, and how to conduct intelligent and effective interviewing. Retention EMPLOYEE RETENTION: In this module, the manager will be able to define the cost of turnover and how it is impacting their business. This module comes with a tool kit providing the manager with tips and helpful documents for implementing a sound Employee Retention program.

5 HR Risk Management HUMAN RESOURCES RISK MANAGEMENT FOR YOUR FIRM: This web based training program will help you gain knowledge of Federal employment laws that have a significant impact on your business. The content in this module is extremely beneficial to leaders who are running their business operation while assuming human resources responsibilities. The chapters will cover: compliance risk management, personnel file management, safe work environment essentials and an HR audit plan for your own business to deploy. Performance Management PERFORMANCE MANAGEMENT PRINCIPLES: This web based training module provides an introduction to performance management along with recommendations for implementing a program within your business. The basics of performance management are covered along an overview of various processes, developing SMART goals for employees, and the steps for handling performance improvement. A Resource Guide for managers is provided with key points for implementation. Effective Coaching EFFECTIVE COACHING TECHNIQUES FOR LEADERS: This web based training module provides an introduction to the elements of leadership and management, as well as leadership competencies and the impact of coaching on business relationships. Users will proceed through a coaching style inventory to discover their coaching style, and understand the leader s role as a coach. Finally, the user will understand how to create a feedback-receptive culture. Business Skills Essentials VERBAL COMMUNCIATION SKILLS EFFECTIVE COMMUNICATION: The Verbal Communication Skills: Effective Communication learning module helps the learner to discover how to communicate eloquently in person and on the phone using examples and sample calls. The user will understand proper greeting, hold and transfer and closing protocol, as well as how to create impactful first impressions by using tone, body language and word choice to their advantage. The learner will also receive helpful tips about effective listening. VERBAL COMMUNICATION SKILLS BUILDING RAPPORT: The Verbal Communication Skills: Building Rapport learning module helps the learner to uncover the definition of rapport while infusing the importance of making a good first impression. The user will acquire a step-by-step process of rapport building and view samples of good rapport building techniques. INTRODUCTION TO ERRORS & OMISSIONS: The Introduction to Errors & Omissions learning module teaches the user about important information, insurance regulations, licensing and authority. The user will also explore the fiduciary duties of an insurance agency. ERRORS & OMISSIONS WHAT CAN YOU DO?: The Errors & Omissions: What Can You Do? learning module reviews the definitions of errors and omissions, along with important information about who is liable and the possible consequences. A top ten list of the errors and omissions agencies experience is explained in detail. The user will explore and retain best practices in avoiding E&O exposure. CUSTOMER MANAGEMENT ANTICIPATING NEEDS: The Customer Management: Anticipating Needs learning module explores the roles within the insurance agency and helps the learner to understand the new business workflow, renewal workflow and certificates of insurance process. The user will also learn how to build credibility and loyalty with co-workers and clients, how to develop a strong client retention strategy and understand how anticipating needs will aid in customer management.

6 CUSTOMER MANAGEMENT BALANCING PRIORITIES: The Customer Management: Balancing Priorities learning module explores different time management strategies for balancing client s requests and agency demands. The learner will also develop techniques to prioritize agency duties, avoid procrastination, manage a workload and manage a workspace. INTRODUCTION TO RELATIONSHIP MANAGEMENT: The Introduction to Relationship Management learning module introduces the learner to the four communication styles. The learner will identify their own communication style and learn techniques for communicating with others such as clients, team members, managers and carrier underwriters. BUILDING TRUST AND MANAGING CONFLICT: The Building Trust and Managing Conflict learning module helps the learner review the four communication styles often used and discussed in relationship management. The module also demonstrates for the user how to build trust with clients. A section on managing conflict provides ready to use tips. BUSINESS WRITING 101: The Business Writing 101 learning module creates an overview of core business writing principles. The module reviews sentence structure, punctuation and grammar tips. Examples of correspondence often used within insurance agencies are included. The power and impact of word choice on the reader s perception is covered within this module. BUSINESS WRITING 201: The Business Writing 201 learning module leads the learner through a grammar review. The concept and examples of powerful opening and closing lines within correspondence is introduced. Included in this module are business writing essentials to create more powerful communication such as: concrete nouns, avoiding clichés, active voice, etc. INTRODUCTION TO NEGOTIATION SKILLS: The Introduction to Negotiation Skills learning module introduces the learner to an overview of negotiation techniques and the seven steps to agreement. Utilizing great information as described by Harry Mills in his book The Street Smart Negotiator, the user will, after this learning module, be able to apply the tips to successfully negotiate within the insurance industry. NEGOTIATION STEPS AND BUILDING CREDIBILITY: The Negotiation Steps and Building Credibility learning module expands on the techniques from the Introduction to Negotiation Skills module. This module targets an approach to build credibility with the other party in a negotiation. POWERFUL & PERSUASIVE COMMUNICATION SKILLS: This course introduces the user to the impact of effective messaging on professional relationships, stressing powerful and persuasive messaging. Powerful and persuasive messaging includes the impact of perceptions and impressions. The user will also develop planning techniques for communication and negotiating. FINE TUNE YOUR ELEVATOR PITCH: This course outlines how to create an Elevator Pitch for your company, yourself and tailored to a specific individual. Upon completing this training, you will have the essential elements of an Elevator Pitch prepared and ready. PERSONAL TIME MANAGEMENT: In the Personal Time Management module, you will identify time wasters and tips for setting priorities, understand what items rob you of your time each day and how to solve these issues, deploy techniques to avoid interruptions, understand how to say no positively and how to balance your client demands and deadlines, and finally, you will create a personal action plan for improving your time management skills.