Member Benefit Guide

Transcription

1 MEMBER SINCE CLUB CODE VALID THRU MEMBERSHIP NUMBER AAA-HELP Member Benefit Guide Emergency Road Service 2004 DEC Membership Travel Automotive Show Your Card & Save Financial Services AAA.com

2 Dear Member, Welcome to AAA Membership As a AAA member, you belong to one of the largest membership organizations in the world. AAA has served members since 1902, and our number one priority continues to be high-quality, personal service. Today, there are over 51 million members served at over 1,000 offices in the U.S. and Canada. AAA membership is an excellent value. It pays to belong! Members receive over 70 products and services such as automotive and emergency services, complete travel planning, Show Your Card & Save discounts and much, much more. AAA gives you protection, convenience and savings, when you are driving, traveling or around home. The AAA Member Benefit Guide is intended to help you take full advantage of your membership. Read it over, then keep it handy for easy reference any time you have a question about benefits. Thank you for the opportunity to serve you in the years ahead. Sincerely, James Phelps President 2

3 AAA Member Benefit Guide It pays to belong! Membership Primary Membership; Associate Membership; Membership Card; AAA Plus; AAA Plus RV; Trip Interruption Protection Travel by Auto Personal Travel Planning; Maps and TripTik Routings; TourBook and CampBook Guides Full Service Travel Agency...7 Cruise, Tours, Hotels and more, International Travel Assistance Additional Member Benefits Fee-Free Travelers Cheques; Travel Money Products; Passport Photos; Travel Store; Notary Public Service; Emergency Check Cashing; Member Publication; AAA Defensive Driver Program; Website; Government Affairs; Traffic Safety Financial...10 AAA Credit Cards; Automatic Renewal; AAA Deposits Show Your Card & Save...11 Save on Hotels; Save on Rentals; Save on Entertainment; Save on Shopping Great Reasons to Belong to AAA Auto Travel Department; Emergency Road Service; AAA Travel Agency; General Services Emergency Road Service How to call for Emergency Road Service; Additional Important Provisions; What is AAA Emergency Road Service?; Emergency Check Acceptance; Eligible Vehicles; Battery Service; Tire Service; Towing Service; Parkways - Turnpikes - Thruway Service; Fuel Service; Lockout Service; Extricating Service; Allotted Call Limit; The AAA Road Service Network; Who Can Receive Service?; AAA Plus and Plus RV Members Receive the Following Extended Benefits; Member s Risk; Reimbursements Approved Auto Repair Program What does AAA Approved Auto Repair mean to you? Approved Auto Body Repair...23

4 Membership Primary Membership The first membership in a household is called the Primary Membership. Emergency Road Service is available to you, as the Primary Member, for any car needing service whether you are the driver or the passenger. COVERAGE IS ON YOU NOT THE VEHICLE. Associate Membership Associate Memberships are available, at an additional cost, to extend complete membership protection and services to spouse, domestic partner or dependants of the Primary Member. Special requirements are: 1. Associate Membership will be granted only on a Primary Membership account with the same coverage level. 2. Associate Members must be the spouse, domestic partner or child, 19 years of age or under, of the Primary Member, residing at the same permanent address as the Primary Member. 3. Associate Members may also be the child, over 19 years of age of the Primary Member, as long as they are a full time college student with the same permanent address as the Primary Member. 4. Associate Memberships may be added at any time during the Primary s Membership year. Membership Card The signature on the membership card, whether primary or associate, should be the same as your driver s license. Carry your card with you at all times; it contains the Guaranteed Arrest Bail Bond and will have to be presented in the event that you are in need of Emergency Road Service. 4

5 AAA Plus AAA Plus offers many benefits in addition to the great AAA benefits you already enjoy. AAA Plus is a deluxe membership option that provides extra protection and savings at a nominal fee. AAA Plus may be added to or removed from your Basic Membership only at the time of renewal. For more information on Plus coverage, please see pages 12 and 13. AAA Plus RV AAA Plus RV provides the ultimate in membership protection. Along with all the benefits of AAA Plus, AAA Plus RV covers your motorcycle, motor home, 2 or 4 wheeled trailer (excluding livestock trailers) and pickup with camper. AAA Plus RV may be added to or removed from your Basic or Plus Membership only at the time of renewal. Trip Interruption Protection - up to $350 If your vehicle is disabled for more than 24 hours due to an accident, theft, or mechanical breakdown while you are more than 100 miles away from home, you will be reimbursed for up to 72 hours with a maximum of $350. This includes lodging, food (excluding alcoholic beverages) and a rental car to continue to your destination. Original paid receipts in the member's name for all expenses must be submitted along with a AAA Northway reimbursement form within 30 days of disablement. Trip Interruption reimbursement applies to only one member who is present at the time of breakdown. Travel By Auto Personal Travel Planning Trained travel counselors help you plan your route, sightseeing and accommodations and prepare a custom package for every domestic driving trip. 5

6 Maps and TripTik Routings AAA city, state and regional maps are the most detailed maps available. AAA marks your route and prepares your customized trip with up-to-date construction information. Our experienced travel counselors can show you all the information you need to know to make your trip an easy, safe, and fun one! They can also help you with hotel and car reservations. TourBook and Camp- Book Guides AAA TourBooks list AAA approved restaurants and lodgings, along with attractions and travel information. The restaurants and lodgings are inspected each year to insure our members have piece of mind when using a AAA approved facility. Each entry in our TourBooks includes the address, phone number, amenities, AAA Diamond Rating and prices including guaranteed and special member-only rates. 6

7 Full Service Travel Agency AAA Takes Care of All the Details AAA members receive many special member benefits through the AAA Travel Agency. Our professional travel agents have been certified to provide the best travel arrangements worldwide while getting the best value for your travel dollars. We have destination specialist in all offices to make your next trip the most memorable ever. Ask about our AAA Northway Select Vacation packages. Here is a sample of how our agents can put together the ideal travel package for you Cruise tickets and cruise tours Tour packages, both independent and escorted Hotel & resort reservations Car rental reservation domestic and international Airline reservations domestic and international Rail tickets Group, corporate or leisure travel arrangements Tailor-made individual travel arrangements Custom-planned motorcoach tours Baggage and travel insurance Information on visas and other travel documents Passport photos and applications International Travel Assistance AAA is the only authorized source in the U.S. for International Driving Permits (IDP s). AAA also provides assistance with passport photos, visa s, foreign maps and tour guides. Trip cancellation, lost baggage and travel insurances are available to safeguard your trip. 7

8 Additional Member Benefits Fee-Free Travelers Cheques AAA members can purchase fee-free domestic Travelers Cheques at all of our Travel Centers. We also offer fee-free Dual Signature Travelers Cheques for added convenience. Travel Money Products AAA members have a variety of options for cash when traveling. AAA Northway offers convenient packs of banknotes and coins, TipPaks to ensure you have local currency in hand. AAA Northway also offers prepaid Travel Money Cards and Gift Cards. Passport Photos Instant passport photo service is available at all AAA Northway Travel Centers during normal business hours. Members receive two color photos valid for both passports and International Driving Permits. Passport photos are available to Basic Members for a fee of $6.00 and are $2.50 for Plus & Plus RV Members. Travel Store AAA members may purchase discounted merchandise through AAA Northway Travel Stores, located in each of our Travel Centers. We offer a variety of items such as luggage, travel accessories, EZPASS tags, AAA Road Atlases and more all at special member only prices. If you cannot make it into one of our Travel Centers you can also visit our AAA Northway etravel Store at AAA.com. Notary Public Service Free notary public service is available to members at all AAA Northway Travel Centers. 8

9 Emergency Check Cashing If you run short of money while traveling, simply turn your AAA Northway card into instant cash at most AAA Club Offices. Participating AAA Clubs will cash your personal check up to $100.00, when you present your AAA Northway membership card and other necessary identification. Member Publication Every Primary Member is entitled to Going Places magazine subscription. Going Places, an official publication of the Club, is an important channel of information between the Club and our members. It provides details of activities in the automotive, highway, and legislative fields of particular interest to motorists. Regular features advise you on the care and maintenance of your car. It also provides vacation suggestions and news of Club activities. AAA Defensive Driver Program AAA Northway offers you a six-hour defensive driving course. This course will allow you to refresh your driving skills and learn preventative techniques for collision avoidance. Upon participation and completion of this course you can: Receive a 10% insurance discount. Reduce up to 4 points on your current driving record. This course is available for a nominal fee in a city/ town near you. Reservations can be made by calling toll free (888) Website Log on to AAA.com and you ll find many of the services available to you at our Travel Centers. Book a trip, renew your membership, request Emergency Road Service online, create your own TripTik, purchase a wide selection of theme park tickets, and so much more. Plus, our website will keep you up to date with all the latest news from the Club. Government Affairs AAA has supported motorists' interests since AAA monitors local, state and federal legislative activity and lobbies for motorists' rights at all levels. AAA Foundation of Traffic Safety AAA Clubs support the Traffic Safety Foundation safety research including programs such as School Safety Patrol, Driver Improvement Programs, and the School Safety Poster Contest. AAA is committed to support and conduct programs that enhance safety in the communities we serve. 9

10 Financial Services AAA Credit Cards AAA WorldPoints TM Earn points towards great rewards like cash, airline tickets, brand-name merchandise, and gift cards with the AAA Platinum Plus WorldPoints TM credit card. Besides a wide array of rewards, you ll also enjoy a low Annual Percentage Rate (APR), no annual fee, 24-hour account access, 0% fraud liability and much more. Contact us today at AAA. com/creditcard or call for more information or to apply. AAA also offers Gas Rebate and Cash Rewards credit cards. Automatic Renewal Authorize your AAA Membership dues to be charged to your AAA Credit Card, Visa, Master- Card, American Express or Discover Card. AAA/Discover Bank Deposit Program Members save more with the AAA/Discover Bank Deposit Program. Special benefits include: Exclusive, member-only rates that consistently beat the national bank average; No minimum required to open a CD, IRA or Money Market account (Money Market Accounts require a minimum balance of $1,500 after 60 days); Quick account set-up by phone, mail or online; Easy and secure access to your account information via AAA.com/deposits. Discover the AAA difference in high-yield savings accounts. Call or go online to AAA.com/deposits for more information. Financial Services 10

11 Show Your Card & Save Show Your Card & Save Show your AAA card for discounts and savings on many everyday purchases. Look for the sign at participating businesses near home and when you travel. Your savings can be hundreds of dollars per year! Save on Hotels Stay with a AAA Preferred Lodging Partner where you ll get the best available rate for your dates of stay and a 100 percent satisfaction guarantee! Choose from over 1 million hotel rooms at topbrand hotels including Best Western, Hampton, Hilton, Hyatt, Marriott, and Starwood. Save on Car & Truck Rentals Receive exclusive AAA savings on Hertz leisure and business car rentals. AAA Members also receive discounts on Penske one-way truck rentals. Save on Theme Parks and More Save on multi-day tickets to Walt Disney World, Universal Studios and SeaWorld Adventure Parks. Also save big on tickets to Busch Gardens, The Great Escape, Six Flags and to other popular attractions. Save money on movie passes to Regal and AMC Theatres. Check your nearest AAA Northway Travel Center or AAA.com for current pricing and availability. Save on Shopping Save on local and national retail operations with your AAA membership card. Included in this program are such partners as Target.com, Reebok Outlet Stores, Payless ShoeSource, LensCrafters, FTD floral products and an extensive list of local businesses available at your nearest AAA Northway Travel Center or at AAA.com. aaa.com/save 11 11

12 Great Reasons to Auto Travel Department TripTiks Regional/State/Local Maps Attraction Discounts TourBooks CampBooks Calendar of Events Bridge & Ferry Directory Travel Counseling Car and Hotel Reservations Road Construction Emergency Road Service 24-Hour Emergency Road Service Emergency Check Acceptance Bail Bond Protection Approved Auto Repair Approved Auto Body Repair Fuel Price Reports Theft Reward Gas Availability Information Digest of Motor Laws Trip Interruption Protection Battery Service (in select areas) AAA BENEFIT Towing Fuel Delivery Emergency Extrication hour Lock and Key Service Trip Interruption Protection Passport Photos European Tour Guide BASIC MEMBERSH Up to 3 miles from breakdown responding AAA station are fre additional mile charged at app Free delivery. Fuel at cost. One service vehicle and driver unlimited time. Up to $50 for parts and labor. N/A $6 per set Free. 12

13 Belong to AAA AAA Travel Agency Individual Travel Packages Escorted Tours Cruises and Cruise Tours Escorted Motorcoach Trips Customized Disney Vacations Trip Assist Insurance International Car Rentals Rail Tickets Domestic and International Airline Tickets Corporate Travel Arrangements Information on Visas and other Travel Documents General Services Fee-Free Travelers Cheques and Dual Signature Cheques Gift Cards AAA TravelMoney Cards Fee-Free Notary Service AAA Credit Cards Show Your Card & Save Program AAA Travel Store Discounted Movie Tickets Discounted Theme Park and Attraction Tickets AAA High Yield Deposits Passport Photos International Driving Permits IP or to e. Each licable rate. for PLUS AND PLUS RV MEMBERSHIP Up to 100 miles from breakdown are free. Includes use of special towing equipment. Free delivery. Fuel is free. A second service vehicle and driver for one full hour. Up to $100 for parts and labor. Up to $350 for personal expenses during a travel emergency. See page 5 for details. $2.50 per set Free

14 Emergency Road Service Emergency Road Service is designed to aid any member whose vehicle has become unexpectedly disabled and cannot be driven safely under its own power. How to Call for Emergency Road Service When in need of Emergency Road Service, members should call AAA-HELP ( ) to receive dispatch assistance 24 hours a day from AAA employees. If calling from a cell phone, members should dial When calling for service, you will be asked for the following: 1. The town or city you re in 2. Your membership number 3. Exact location of your vehicle with cross streets 4. Phone number. 5. Year, make, model, color and license plate number 6. Type of disablement 7. Tow destination if applicable Information given in this sequence will enable AAA to dispatch a vehicle to your aid without delay. It is expected that a member will be with the disabled vehicle at the time of service and present a valid membership card when the AAA contractor arrives. Members can also request Emergency Road Service on the internet. Go to AAA.com and click on the Road Service Online link. Simply complete the online form and AAA will be on the way. (Not available in all areas) If your emergency problem is resolved before the serviceman reaches you, please notify AAA immediately. This will avoid your account from being charged with a road service call. 14

15 Additional Important Provisions Every effort has been made to design an Emergency Road Service program which is able to meet the emergency demands of AAA members. However, the Club cannot guarantee that service will always be available in all areas and under all circumstances. Service within any particular time limit cannot be guaranteed, especially during periods of extreme weather conditions, where delays can be expected. Because guidelines covering the Emergency Road Service program are subject to change, Club members are asked to familiarize themselves with updated guidelines which are published on AAA.com. What is AAA Emergency Road Service? AAA Emergency Road Service is just that an emergency service which must not be mistaken for maintenance, repair, or a convenience service. Members are responsible for the cost of parts and labor. The responding service station will make only one round trip per disablement. Additional trips for the same disablement are at the member s expense. In fairness to all AAA members, the Club cannot be expected to render repeated service on a vehicle in need of repairs. AAA facilities are not obligated to perform repair work after regular business hours. Emergency Check Acceptance AAA/CAA Clubs will guarantee payment of its members personal checks up to $250 to pay for emergency services or repairs at any independent contract facility. The member must present a valid membership card and other appropriate identification at the time of payment. Eligible Vehicles AAA shall provide service to four-wheeled motor driven vehicles of the passenger, pleasure or recreational type regardless of license plate designation, if those services can be safely delivered. In addition, dual-wheeled campers/motor homes, light duty single axle trailers, motorcycles and fifth wheel trailers (excluding livestock trailers) will be provided all services such as towing, extrication and 15

16 tire service for AAA Plus RV Members. Dual-wheel unloaded pickup trucks are provided all service except tire service. Rented passenger vehicles are eligible for service. Commercial vehicles are also eligible for service with the exclusion of taxicabs and limousines. Some services, such as extricating services and towing, cannot be safely provided to large or heavily loaded vehicles, however, other services will be provided such as battery, gasoline and lockout services. Vehicles which do not bear valid state license plates or vehicles to be junked are not eligible for service. Battery Service An attempt will be made to start vehicle with battery boost or other available means. Our mobile team of battery service technicians are highly trained and ready to test and replace your battery on the spot if needed (available in select locations). Recharging the battery is at the member s expense. Service stations are not required to attempt to start a car by pushing it. If the car cannot be started, tow service will be arranged. In selected areas, when a AAA member calls for assistance or submits a request online and the problem is believed to be battery related, a mobile battery replacement vehicle may be dispatched. A trained specialist will test the battery and the vehicle charging system at no cost to the member. If the battery needs to be replaced, the member can request to purchase one and the specialist will install one on the spot. Battery service replacement vehicles carry batteries that will properly fit approximately 90% of all cars, SUVs & light trucks on the road. Tire Service Includes one service trip to transfer an inflated spare tire from carrier to wheel. (Does not include removing tires from rims, repairing or shifting tires, mounting or removing chains or installing snow tires.) EACH MEMBER IS EXPECTED TO HAVE AN INFLATED SPARE TIRE. Tire repairs and additional trips are at member s expense. Dual-wheeled vehicles are not eligible for tire service. Towing service shall be provided in the event a spare is not available. 16

17 Towing Service A vehicle which cannot be driven safely under its own power may be towed on the basis of one tow per emergency disablement. Members may have their vehicle towed at the Club s expense from the point of breakdown back to the AAA station responding to the call. If a member desires to be towed to another location, the member is entitled to three (3) free miles of towing. On the start of the fourth (4th) mile, additional mileage shall be charged to the member at the applicable rate and should be paid to the responding service station at the time service is rendered. AAA stations may require damage inspection and waiver liability if a vehicle is dropped at a closed place of repair or at any location where the member or a representative is not available to accept custody of the vehicle. AAA Plus and Plus RV benefits include up to one hundred (100) miles of free towing from the point of disablement to a destination of the member s choice. If your car must be towed to a repair facility, you should call them in advance to be sure they will accept your car. Due to the demand for automobile repairs, many service outlets will not accept towed vehicles without an appointment. During severe and extended storms or cold weather periods, AAA Northway reserves the right to temporarily suspend towing service to members whose vehicles are in a place of safety, such as parking lots or the member s own driveway or garage in order to give priority to members who may be stranded out-of-doors or in an emergency situation. 17

18 Parkways Turnpikes Thruway Service In areas where AAA contractor access is legally restricted such as parkways, turnpikes, or thruway, the member is requested to pay for service and submit the paid original receipt in his or her name for reimbursement consideration. Reimbursement will be based on the cost of towing the vehicle to the nearest exit or responding garage, at the member s discretion. Fuel Service An emergency supply of fuel will be delivered to a member s disabled vehicle enabling the member to reach the nearest service station; or towed to a facility where fuel is available in accordance with the Club s towing provisions. Basic Members will be charged for the fuel at current pump prices. AAA Plus and Plus RV benefits include at no additional cost a delivery of a sufficient amount of fuel to enable the member to reach the nearest service station. Lockout Service If keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost, broken, or the service provider cannot gain entry, the Club shall provide locksmith service up to $50. If necessary, the Club will provide tow service. Once the vehicle is at the repair facility, the member is responsible for the cost of parts and labor. AAA Plus and Plus RV benefits include up to $100 in parts and labor for lock and key service to make vehicle operable. Extricating Service Will be provided when needed, but it will not include snow removal or service when vehicle is located in a place where snow and ice have not been sufficiently removed to allow prompt access. The vehicle will be extricated/winched when it can be safely reached from a normally traveled road or established thoroughfare. If special equipment such as extra rigging, extra trucks and/or extra manpower is required, either because of the inaccessible location or the design of the vehicle being extricated, associated costs will be at the member s expense. One operator with one tow truck at the scene is included. AAA Plus and Plus RV benefits include at no additional cost a second truck and operator for one full hour at the scene of disablement

19 Allotted Call Limit Members are allowed four (4) service calls during their membership year. Any member requesting additional road service over their four (4) call limit will have a service truck dispatched, however, the member will be expected to pay the driver at the time of service. The Club attempts to handle cases involving excessive use on an individual basis. AAA Northway reserves the right to bill a member whose number of calls exceeds the allotted call limit. AAA Northway reserves the right to downgrade, nonrenew or cancel any membership for excessive use. The AAA Road Service Network The AAA Emergency Road Service program operates through independent garages who have contracted with AAA Clubs to provide service. The Club makes every effort to secure reliable, competent service stations to provide Emergency Road Service. These stations serve as independent contractors and the Club does not assume liability for their acts or the acts of their service persons who are not employees of the Club. Any damages resulting from the acts of service station personnel or any defects or deficiencies in the goods or repair services which a member may purchase are the sole responsibility of the station and should be reported promptly to the proprietor. The Club will mediate member s vehicle repair and damage complaints resulting from road service provided by AAA/CAA contractors

20 We suggest that members patronize AAA contract stations whenever possible and identify themselves as AAA members to the attendant. In most instances, AAA members may depend on prompt road service not ordinarily available to the general public. However, there may be some instances where due to circumstances beyond our control service may be delayed or unavailable. In addition, rules governing service may vary slightly from one Club to another due to local laws or conditions. In this case, the member is governed by the rules of the Club where the emergency occurs. Who Can Receive Service? EMERGENCY ROAD SERVICE IS PROVIDED ONLY FOR THE MEMBER WHOSE NAME APPEARS ON THE MEMBERSHIP CARD. You as a member are covered in any vehicle you are driving or are a passenger in. Service, however, does not cover a particular vehicle, nor is service available to any nonmember driving the member s vehicle - even though the nonmember may reside in the same household. Associate Memberships are available at special reduced rates for qualified persons residing in the member s household. AAA Plus and Plus RV Members Receive the Following Extended Benefits: 100 miles free towing to any destination of the member s choice Emergency Road Service including a sufficient amount of fuel to enable the member to reach the nearest gas station Extended extrication service Up to $100 lock and key service Reimbursement of AAA Plus services at commercial rates when AAA is unavailable Trip interruption protection up to $350 Extended travel benefits * AAA Plus and Plus RV coverage may be added or removed only at time of membership renewal 20 11

21 Member s Risk Before servicing any automobile where there is the possibility of damage to the automobile or other property as a result of such service, the service person shall inform the member that the member must assume the risk of damage. Any such circumstance should be fully recorded and reported to AAA Northway. It should be understood that the official stations are under contract with the Club to perform such services and are not agents of the Club, nor is the Club an agent for any official station. In rendering service, the garage acts as an agent of the member. The Club assumes no responsibility for injuries to persons or property, including damage to member s vehicle, as a result of Emergency Road Service performed by such contract garages. The Club will assist by mediating unresolved issues. Reimbursements The Club s Emergency Road Service is available to assist members 24-hours a day, 365 days of the year. In the event a member calls for service and AAA service is unavailable, the Club will refund the member for the prevailing commercial rate for covered services. In those instances when a member is unable to obtain AAA Emergency Road Service, an original itemized paid receipt in the member s name must be submitted to the Club within 30 days along with an AAA Northway reimbursement form for reimbursement consideration. Reimbursements are based on the Club s contract rate for services within the scope of these guidelines. Since the contract rate is substantially lower than the regular commercial rates, members can save money by calling AAA first 11 21

22 and presenting their membership card to the service vehicle driver upon arrival in lieu of payment. The phone number to call when in need of Emergency Road Service is AAA-HELP ( ). If calling from a cell phone, dial Exceptions to this requirement would be cases involving violation of laws including illegal parking, snow routes, driving under the influence; failure to appear for violations; driving on a suspended/revoked driver s license; failure to present evidence of insurance; illegal use or falsification of license or registration; engaging in a felony; attempting to elude/eluding police. In the case of an accident resulting in police ordered tow provide a copy of the accident police report when submitting for reimbursement consideration. Approved Auto Repair Program (AAR) For years you ve trusted us to help you select accommodations while you travel. Now, at home or on the road, you can trust us to help you find quality auto repair. Auto repair can be a frustrating experience. AAA s Approved Auto Repair takes the guess work out of finding quality auto repair. Each year repair facilities are inspected to see if they meet the tough, demanding standards for superior performance. Only one-third of the facilities inspected qualify to display the AAA Approved Auto Repair sign. It s a sure bet that they can provide you the highest quality in auto care. What Does AAA Approved Auto Repair Mean to You? AAA s Approved Auto Repair Facilities have met and maintained AAA s performance standards while providing reliable and courteous service. Here s what AAA demands: 22

23 Highly qualified automotive technicians that have earned certifications by the National Institute for Automotive Service Excellence. Full service repair facilities that have the right tools and equipment to provide a broad range of repairs including tune-ups and repairs to engines, brakes, electrical systems, suspensions and heating/air conditioning systems. Service reputation and workmanship that meets your own tough, demanding standards. Before AAA approves a facility, we survey past customers to determine what their experience has been with that facility. It should be understood that stations that have been awarded the status of AAA Approved Auto Repair are under contract to provide such services and are not agents of the Club, nor is the Club an agent for any official AAA AAR station. The Club assumes no responsibility for damage to member s vehicle as a result of repair work performed by such contracted stations. However, the Club will assist in mediation issues, if necessary. AAA Approved Auto Body Repair AAA s Approved Auto Body Repair means members may expect quality auto body repair work. Members also receive important consumer protection at AAA s approved facilities

24 AAA Northway Offices to Serve You Emergency Road Service AAA-HELP AAA Northway Schenectady Travel Center 1626 Union Street Schenectady, New York (518) AAA Northway Saratoga Springs Travel Center 26 West Avenue Saratoga Springs, New York (518) AAA Northway Queensbury Travel Center 345 Bay Road Queensbury, New York (518) AAA Northway Plattsburgh Travel Center 20 Booth Drive Plattsburgh, New York (518) AAA Northway Amsterdam Travel Center 118 Sanford Farms, Route 30 Amsterdam, New York (518) Visit us on our website at AAA.com 104MHB Rev. 11/08