REQUEST FOR PROPOSALS # ARLW FOR THE OPERATION OF ADA PARATRANSIT & SHARED RIDE PROGRAM (SRP) SERVICES IN PHILADELPHIA COUNTY (PA) PHILLY 6

Transcription

1 REQUEST FOR PROPOSALS # ARLW FOR THE OPERATION OF ADA PARATRANSIT & SHARED RIDE PROGRAM (SRP) SERVICES IN PHILADELPHIA COUNTY (PA) PHILLY 6

2 TABLE OF CONTENTS 1 INTRODUCTION DEFINITIONS PRIORITIES OF SERVICE SERVICE BACKGROUND SEPTA'S ORGANIZATIONAL STRUCTURE SCOPE OF SERVICES (SEE ATTACHMENT 2 - RFP COPY OF THE PROPOSED AGREEMENT) CONTRACTOR PAYMENT PERFORMANCE PROCUREMENT GUIDANCE EVALUATION & IMPLEMENTATION CRITERIA ANTI-DRUG & ALCOHOL PROGRAM HEALTH INSURANCE PORTABILITY & ACCOUNTABILITY ACT (HIPAA) FUEL DRUG AND ALCOHOL PRICING PARATRANSIT DRIVER CRIMES MATRIX - A PARATRANSIT DRIVER CRIMES MATRIX - B DOCUMENTS SPECIFIC TO PARATRANSIT SERVICE IN PHILADELPHIA COUNTY A. Tariff No. 146 and No B. Service Run Breakdown C. Procedures for Customer Inquiries D. Vehicle Condition Report E. Maintenance Requirements F. Driver Release Information G. Emergency Weather Plan H. SEPTA CCT Billing Policy Manual I. Release of Information Concerning Insurance J. Fleet Roster SAMPLE PERFORMANCE BOND PRICE PROPOSAL FORMS PERFORMANCE EVALUATION CERTIFICATION REGARDING LOBBYING CERTIFICATION REGARDING COMPLIANCE WITH IMMIGRATION REFORM AND CONTROL ACT OF DRUG FREE WORK PLACE CERTIFICATE QUARTERLY FUEL SUMMARY REPORT BID / PROPOSAL PROTEST PROCEDURES DBE RESOURCE LIST

3 REQUEST FOR PROPOSALS # ARLW FOR THE OPERATION OF ADA PARATRANSIT & SHARED RIDE PROGRAM (SRP) SERVICES IN PHILADELPHIA COUNTY (PA) PHILLY 6 1 Introduction The Southeastern Pennsylvania Transportation Authority (SEPTA) is issuing this Request for Proposals (RFP) to enter into a five (5) year Contract with a qualified transit operation Contractor to operate Americans with Disabilities Act (ADA) Paratransit and Shared Ride Program (SRP) services in Philadelphia County, PA and maintain the vehicles assigned to this project. This RFP consists of services areas within Philadelphia County. Created by the state legislature, the Authority is a body corporate and politic, and acts as an agency and an instrumentality of the Commonwealth of Pennsylvania. SEPTA serves the heavily populated southeastern Pennsylvania counties of Bucks, Chester, Delaware, Montgomery, and Philadelphia. 2 Definitions: frequently used terms and SEPTA s definitions 2.1 Accident - as defined by FTA in 49 CFR Parts ADA - Americans with Disabilities Act; and all federal regulations pursuant to ADA. 2.3 Add-On Trip - Any trip that was not part of a driver's original manifest display, and was dispatched to a driver in real time. 2.4 Cancellation - Any trip in which a customer decides to cancel two (2) hours or more prior to the confirmed/negotiated pick up time. 2.5 Companion - A person accompanying the SEPTA ADA- eligible customer and whose pickup and drop-off are at the same location. Companion will pay the same fare as the SEPTA ADA customer. 2.6 Cushion ride - Any time the trainer rides in the vehicle with the driver or trainee. 2.7 ETA - Vehicle s estimated time of arrival. 2.8 ETA Calculation - Vehicle s estimated time of arrival based upon the last performance of activity on tour. 2.9 FTA - Federal Transit Administration Group - Three (3) or more persons riding with a common pickup and drop-off point Holidays - New Year s Day, Martin L. King Day, Presidents Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Incident - Any non-vehicular occurrence outside the normal (i.e., wheel comes off the wheelchair); any vehicular damage not defined above as "accident"; any bodily injury that is not received during an accident as defined in #1 & 2 (i.e., customer falls). 1

4 2.13 Key Personnel - Officers, Designated Project Manager, Personnel Manager, Operations Manager, Administration, Driver Trainer, Safety/Risk Manager and Systems Manager Late Cancellation - Any cancellation made less than two hours before the confirmed pick up time. This occurrence is treated the same as a No-Show Mean Distance Between Failures - A measurement of efficiency determined by dividing the Contractor s total odometer miles in a SEPTA fiscal period by the total number of vehicle mechanical breakdowns in the Contractor s fleet for the same period. Commonly referred to as MDBF Mobile Android Tablet (MAT) A wireless interactive, real-time data device that transmits an electronic manifest display to the driver in each vehicle. The MAT has an integrated data radio with GPS/AVL capability Negotiated - Time customer accepts (and confirms) when requested time is not available at the time reservation is made Non-Ambulatory - Any person who uses a scooter or wheelchair for mobility No-Show - Customer is not available for confirmed ride five minutes after the end of the on time window on drivers manifest display, cancels ride less than two hours before the schedul0ed time, or declines trip when the driver arrives at the door. SEPTA monitor must authorize all no-shows Out of Service Record - A trip scheduling software category used to indicate that the driver of a tour has gone out of revenue service for a temporary period of time. This designation may be required for, but not limited to; lunch breaks, scheduled breaks, fixed stops or refueling On-Time Performance The thirty (30) minute window buffering scheduled time used to assess timeliness of each pick up PAT - Passenger Assistance Techniques Peak Hours - 7:00 a.m. - 9:00 a.m.; 2:00 p.m. - 4:00 p.m. - Monday through Friday 2.24 Personal Care Attendant (PCA) - A person traveling as an aide who is designated or employed by a registered ADA Paratransit rider to help that person meet his or her personal needs and/or facilitate travel, is traveling with the rider (same pickup and dropoff points), and is pre-registered with SEPTA. The PCA will not pay a fare Productivity The number of trips delivered per revenue hour. 2

5 2.26 Related Parties - Affiliates of the Contractor; entities for which investments are accounted for by the equity method by the enterprise; trusts for the benefit of employees, such as pension and profit sharing trusts that are managed by or under the trusteeship of management; principal owners of the Contractor; its management; members of the immediate families of principal owners of the Contractor and its management; and other parties with which the Contractor may deal if one party controls or can significantly influence the management or operating policies of the other to an extent that one of the transacting parties might be prevented from fully pursuing its own separate interests. Another party also is a related party if it can significantly influence the management or operating policies of the transacting parties or if it has an ownership interest in one of the transacting parties and can significantly influence the other to an extent that one or more of the transacting parties might be prevented from fully pursuing its own separate interests Requested Time - The pickup time customer requests when a reservation is made Rescheduled Trip - Any trip scheduled again, such as a return trip from a delayed medical appointment, or when a customer requests a return trip after a No-Show. Once a rescheduled trip time is agreed upon, the rescheduled trip is subject to the same on-time performance requirements as any other trip Revenue Hour - Hours calculated in the trip scheduling software system and reflected in the vehicle manifest display, from the beginning of the first scheduled pick up (excluding early cancellations) to the last scheduled drop-off (also excluding early cancellations), including refueling time and breaks (lunch, etc.) of less than two hours. Revenue hours will exclude breaks or out of service records in excess of two hours. In agreement with the Contract, revenue hours will not include deadhead vehicle hours (i.e., non-passenger hours to and from the operating base or garage) Revenue Service - Any vehicle, driver or tour receiving payment for providing transportation SEPTA Service Area - That geographic area in which the Contractor will provide transportation. Whenever any street forms a boundary of the service area, both sides of the street, and the facilities that open directly onto said street, shall be considered to be within the service area. Any ride beginning or ending on a street forming the border shall be considered to be in the service area, regardless of the side of the street on which the ride begins or ends Serial Trip - Any trip where the same driver provides stopover trips for a customer with less than 30 minutes between the drop-off and subsequent pick up. Serial trips are strictly prohibited and SEPTA will not remit revenue hourly payments for such trips Tour - The scheduled trips to be performed by one driver during his/her work shift Trip - The act of transporting one person from one predetermined location to another Trip Rejection, Trip Turn-Down or Trip Denial - Any time SEPTA does not accommodate the customer's requested time and/or another time within one (1) hour before or one (1) hour after the requested time and, therefore, SEPTA does not provide the reservation. All trip rejections are reported Trip Variance - Any time SEPTA successfully negotiates a trip reservation with a customer that is more than 60 minutes different from the originally requested time. 3

6 3 Priorities of Service 3.1 The SEPTA Customized Community Transportation Department (CCT) is responsible for providing all Paratransit service for the Authority. Our agency is committed to providing high-quality Paratransit service to our passengers. 3.2 Paratransit service is a very complicated mode of public transportation. These priorities should be considered our guiding principles in our management of the system Safety: The most important aspect of our Paratransit service is safety. To achieve this, we place a high emphasis on every aspect of the service that will ensure the safety of all involved. Some examples of the kinds of things that are important to the safety of the service include: Safe driving Well-trained employees Properly maintained vehicles Efficient but responsible vehicle schedules Effective and appropriate customer assistance ADA Compliance: In addition to safety, SEPTA strives to provide ADA Paratransit service and Shared Ride Program service that is in full compliance with the federal ADA and PADOT regulations. We place importance on: Providing adequate capacity Providing on-time service Ensuring the full accessibility of our equipment and facilities Providing appropriate and proper passenger assistance Enabling and assisting passengers who use other modes of accessible SEPTA transit in addition to Paratransit service Quality service: Passengers aboard SEPTA s Paratransit service should have a quality riding experience. By this we mean: Vehicles are clean and in sound operating condition Drivers and other staff are professional, well-groomed, polite and courteous The ride is comfortable, climate controlled, and free of excessive noise All rides will be performed on-time at all times Economy: SEPTA is concerned about maintaining an economically efficient service. This is important not only because of our responsibility to efficiently manage public funds, but also because of the demand for Paratransit service. To achieve this, we will: Ensure vehicle schedules maintain high productivity Manage our fleet and other physical assets efficiently to maximize our use of all equipment Employ the right people with the right skills to get the job done Manage service delivery proactively throughout the day to maximize the use of our fleet Ensure that service standards and rules that apply to SEPTA, our Contractors and our passengers are followed and that everyone is working together to help us to remain efficient Ensure full fleet availability 4

7 3.2.5 Cooperation: We seek a full partnership and a cooperative relationship with all of our Contractors. To achieve this we are constantly striving for: Regular and open communication Discussion of problems during the early stages, with a focus on solutions rather than blame Sharing of responsibilities to constantly improve the service 4 Service Background 4.1 Introduction CCT is responsible for providing Paratransit service transportation to eligible members of the public under two (2) programs--the federally mandated ADA Paratransit service program, for persons with disabilities, and the Pennsylvania Lottery Fund s Shared-Ride Program, for Philadelphia residents age 65 and older. The Division operates Shared-Ride Program service in Philadelphia County only, but ADA Paratransit service operates within the five (5) county SEPTA service area. 4.2 ADA Paratransit service for persons with disabilities Guided by the US Dept. of Transportation and US Dept. of Justice regulations 49 CFR Parts 27, 37 and 38 available at implementing the complementary Paratransit service requirements of the Americans with Disabilities Act, the Division provides door-to-door, driver assisted ADA Paratransit service by advance reservation, using ride sharing, to eligible persons with disabilities throughout SEPTA s five (5) county service area of about 2,200 sq. mi. using passenger vans, sedans, and lift-equipped vans operated by Contract carriers. ADA service whenever possible mirrors fixed route days and hours of operation with six and seven day schedules. SEPTA Tariff 229 governs the provision of ADA Paratransit. A flat fare covers Philadelphia ADA; distance-based fares are used for suburban ADA travel. The ADA is considered civil rights legislation and regulated by the federal government. Familiarity with the federal regulations governing ADA service, strict observation of their provisions, and documentation of all processes and actions taken are therefore required. 4.3 Shared-Ride Program (SRP) Paratransit service for seniors (PHILADELPHIA COUNTY ONLY. Does not apply to Bucks, Chester, Delaware, & Montgomery Counties) The Pennsylvania Lottery subsidizes ride-shared Paratransit service transportation to registered riders age 65 and older, under Pennsylvania Act 36 of regardless of income or health. As the Philadelphia County Coordinator, SEPTA provides Shared-Ride Program Paratransit service within Philadelphia County only. SRP service operates within the same days and hours as ADA Paratransit service. SEPTA Tariff 146 governs Shared-Ride Program Paratransit service. 5

8 4.4 Service areas SEPTA CCT s ADA Complementary Paratransit service area encompasses all of Philadelphia County and specified portions of Bucks, Chester, Delaware and Montgomery Counties, some areas of which receive 6-day and other areas, 7- day service. CCT is not empowered to provide service to/from nor collect fares for trips outside service area boundaries. Such trips are ineligible, and Contractors will not be reimbursed for them For SEPTA s registered SRP customers, SEPTA Paratransit service shall be provided on a ride-shared, advance-reservation basis anywhere within Philadelphia County (including the prescribed three (3) mile buffer area). 4.5 Description of SEPTA s CCT Paratransit services Contract carriers within the City of Philadelphia and each suburban county provide SEPTA s Paratransit service - CCT Connect. Each Contractor is responsible for providing rides to customers, training drivers (other than SEPTAprovided training) and maintaining vehicles SEPTA s CCT Department functions as the administrator of CCT Connect service, overseeing the suburban and city Contracts. In addition, SEPTA provides centralized passenger certification, driver training, drug and alcohol testing, and directly manages the reservation, scheduling and service monitoring functions of rides. SEPTA also provides vehicles to Contractors for use in the service SEPTA s suburban county Contractors provide ADA service only CCT ridership demand in Philadelphia County has been flat; however demand is projected to grow uniformly at a rate of 1.5% per year for the five (5) years of the contract. SEPTA s current assigned fleet for Philadelphia County for Philly 6 is 57 vehicles. Additional information on Philadelphia County service indicators and characteristics is provided in Scope of Services (see Attachment 2 of the RFP Copy of the Proposed Agreement). 4.6 Service to be Contracted from this RFP The purpose and intent of this RFP is to hire a Contractor that will be responsible for the provision of ADA Paratransit services in SEPTA s service area of Philadelphia County. As part of its Contract, the Contractor will be responsible for training, management, and driver staff, providing on-time, quality service, maintaining vehicles, and providing sufficient support to other functions necessary for this project Using a centralized service configuration, SEPTA will provide the reservations, scheduling and control center functions for this service SEPTA has made every effort to accurately identify the level of service our Contractors can expect to operate under these Contracts. Proposers are cautioned, however, that these service estimates can be impacted by variables outside of SEPTA s control and/or knowledge. 6

9 4.7 Proposal Instructions Any firm (hereinafter referred to as "Proposer") interested in submitting a Proposal is requested to submit a formal Proposal (hereinafter referred to as "Proposal") for the required service detailed in this RFP (hereinafter referred to as "Project"). Any information in addition to that required by this RFP, which the Proposer feels will help in the evaluation of its Proposal, is to be submitted with its Proposal. Any Proposal submitted must comply with the requirements of this RFP as herein stated including all applicable federal, state and local laws, and is to be signed by an officer legally authorized to bind Proposer to an agreement (hereinafter referred to as "Agreement") and shall be submitted to SEPTA in writing, in the time and in the manner described herein Proposer should note that SEPTA will award one Contract for ADA Paratransit and Shared Ride Program service operations within Philadelphia County for the service area defined in the Scope of Services (Attachment #2 of the RFP Copy of the Proposed Agreement). The basic Service Area covered under this Contract will be provided to origins and destinations within ¾ mi. corridors on both sides of regular SEPTA s fixed route bus and light rail route The term of this Contract shall be for five years duration beginning on or about September 20, This Contract may be cancelled by SEPTA for cause or convenience, in accordance with the specific terms of the attached Contract It is a goal of SEPTA that no single entity or contractor be awarded more than 33% of the service in the City of Philadelphia. However, based on operational requirements and service demands, SEPTA reserves the right to change such percentages of service and SEPTA does not guarantee any minimum percentage of service. SEPTA reserves the right to award more than 33% of the service in the City of Philadelphia to a single entity or contractor. 4.8 Basic Contractor Qualification Requirements SEPTA can award up to three Contracts to firms, which SEPTA has determined to be responsive and responsible. Proposer shall furnish adequate documentation, as determined by SEPTA, with its Technical Proposal. A responsible Proposer is one that, in SEPTA s sole discretion, meets the following standards: Integrity and Ethics - Has a satisfactory record of integrity and business ethics, in compliance with 49 U.S.C. Section 5325(j) (2) (A); Debarment and Suspension Is neither debarred nor suspended from Federal programs under DOT regulations, Non-procurement Suspension and Debarment, 2CFR Parts 180 and 1200, or under FAR at 48CFR, Chapter 1 Part 9.4 or any Commonwealth of Pennsylvania funded programs. This contract will also be governed by the Contractor s responsibilities under 49 CFR, Part 29, regarding debarment, suspension, and other responsibility matters of any lower tier covered transactions, as applicable. Affirmative Action and DBE Is in compliance with the Common Grant Rules affirmative action and DOT s Disadvantaged Business Enterprise requirements, 49 CFR, Part 26; 7

10 Public Policy Is in compliance with the public policies of the Federal Government, as required by 49 U.S.C. Section 5325 (j) (2) (B) and Commonwealth of Pennsylvania public policies; Administrative and Technical Capacity has the necessary organization, experience, accounting, and operational controls and technical skills, or the ability to obtain them in compliance with 79 U.S.C Section 5325 (j) (2) (D); Licensing and Taxes Is in compliance with applicable licensing and tax laws and regulations; Financial Resources has, or can obtain, sufficient financial resources to perform the contract, as required by 49 U.S.C. Section 5325 (j) (2) (D); Production Capability Has, or can obtain, the necessary production, and technical equipment and facilities; Timeliness Is able to comply with the required delivery or performance schedule, taking into consideration all existing commercial and governmental business commitments; Performance Record Is able to provide a satisfactory current and past performance record Qualified firms must have an operating record free of any terminations of Contracts or operating agreements due to poor performance or other reasons of cause The service described by Proposer must be fully responsive to this RFP. If the Proposer does not fully address the requirements of this RFP or eliminates or qualifies their response to the requirements of this RFP, the firm s Proposal may be judged non-responsive The RFP fully describes the Proposal requirements for this work. This RFP requires the following aspects of service be addressed: Implementation Plan Start-up/Transition Plan System Management Operational Plan Experience of Firm Other Matters of Responsiveness 4.9 Basic Concept of Operations Call intake, trip scheduling, and dispatching of ADA Paratransit and SRP service are responsibilities of SEPTA, not the Contractor. For the service to be delivered in Philadelphia County, the Contractor is responsible for driver check-in, daily assignment of operators to runs and vehicles, end-of-shift check-in, distribution of passenger and SEPTA s information, collection of paperwork, and reporting. SEPTA dispatchers will take over from the time the vehicles are pulled out of the yard until they are pulled back into the yard. Contract supervisory personnel must be on site to ensure operators check in, know their assignments, and are assigned vehicles. All communications to and from in-service operators will be 8

11 channeled via the dispatcher unless specifically authorized by SEPTA. SEPTA may require the Contractor to provide appropriate personnel for special service events and other occasional SEPTA service needs. The Contractor is required to maintain an adequate labor force to perform all work assigned. The Contractor is also responsible for the provision of street supervision, driver performance oversight, vehicle maintenance, and accident response/investigation Contractor shall assign specific vehicles to blocks of work in accordance with SEPTA s instructions for size and type of vehicle each individual piece of work requires. SEPTA will use software to generate schedules that will be finalized and optimized by SEPTA. The Contractor is encouraged to provide ongoing feedback on the optimization process of schedules so that the service provided by the Contractor is productive and effective Scope of Services Offered to Passengers SEPTA provides door-to-door service for all registered riders. Our service also includes assistance to passenger boarding and disembarking the vehicles, carrying bags or parcels, securing wheelchairs and scooters and assisting riders with fastening seat belts. SEPTA also transports registered service animals free of charge. The details of these requirements are defined in the Scope of Services (Attachment #2 of the RFP Copy of the Proposed Agreement) Computerized Reservations & Scheduling SEPTA s CCT at its central operations center will take trip reservations for this service. At a minimum, reservations are accepted weekdays from 7:00 a.m. to 4:00 p.m. and from 7:30 a.m. on weekends and holidays SEPTA compiles the customer trip requests into vehicle schedules each day. The schedules are transmitted to the Contractor vehicles wirelessly via the Mobile Android Tablets (MATs) over a cellular data network. The Contractor must perform all work assigned Growth History and Trends The Scope of Services (Attachment #2 of the RFP Copy of the Proposed Agreement) contains a breakdown of the current service levels and projected growth in the system. Some of the current service characteristics of the work being contracted with this RFP are detailed in the following tables: Current Average of one-way weekday trips 636 Current Rides/Revenue Hour 1.36 Total Weekday Tours (am/pm) 53 42FD/6AM/5PM Fleet Assignment Current No Show rate 2.9% Current late cancellation rate 5.9% 9

12 For this contract, SEPTA is projecting the following initial service delivery requirements (see table below): Day of the week Full Day 04:00-19:00 AM Peak 06:00-10:00 PM Peak 14:00-18:00 M-F Saturday 15 Sunday 15 Evening 18:00-End The above information is an average and has been provided based on the operations of the current Contractor. SEPTA has made every effort to validate this information but note that the performance indicators may vary depending on external and internal factors. 5 SEPTA s Organizational Structure 5.1 This RFP is being issued to hire a Contractor to perform a portion of the work required to provide CCT ADA Complementary Paratransit service. In addition to the Contractor s responsibilities in this program, SEPTA maintains a significant organization to manage our aspects of the service and to manage the Contractors directly providing service delivery. 5.2 SEPTA s CCT department manages a variety of services. These include park and ride shuttles, community transit service, contracted fixed route services, and Paratransit services. Within Paratransit service, SEPTA is responsible for program management functions such as reservations, scheduling and dispatching, contractor management, assistance with driver training, radio dispatching, fleet management oversight, financial management, and quality of service functions. As a general rule, all functions that are not specifically assigned to the Contractor will remain the full responsibility of SEPTA. Some of the specific positions involved in the CCT Paratransit service covered by this RFP are further identified below: Project Manager: SEPTA s CCT Paratransit program is managed by our Project Manager (hereinafter referred to as "SEPTA's Project Manager"). SEPTA s Project Manager is assisted by a management team, which provides the technical direction of the various aspects of the Project. These additional management areas include, but are not limited to: Operations: Contractor performance and SEPTA s reservations, scheduling and dispatch functions Finance, billing and reporting Fleet oversight Customer service Safety and training Contract Administrator: SEPTA s direct liaison between our organization and our Contractor is our Contract Administrator (hereinafter referred to as SEPTA's Contract Administrator ). SEPTA's Contract Administrator will be the single point of contact on all Agreement and management matters and must approve all changes in the service, in writing, before they may be acted upon. 10

13 5.2.3 SEPTA s Management Activities: From time to time, other SEPTA staff may be assigned to work on particular aspects of this project to perform certain tasks. As necessary, the Contractor will be advised of such assignments and will be required to work with staff as necessary. 5.3 SEPTA s Procurement, Supply Chain & DBE Division From the initial advertising of this RFP through the selection of the firm to be awarded this project, the PSC&DBE Division contract administrator will be the sole authorized point of contact for all issues relating to this project. Following the award of the Agreement, the Contractor will be required to work with the PSC&DBE Division s contract administrator on all matters relating to the finalization of the formal Scope of Service, provision of required certificates of insurance, performance bonds, Agreements, leases and any other matters related with the formal execution of the Agreement. After the Agreement has been fully executed, the Project Manager from CCT will maintain the day-to-day contact between SEPTA and the Contractor. 6. Scope of Services (See Attachment 2 of the RFP Copy of the Proposed Agreement). 7 Contractor Payment 7.1 The Project Manager shall submit monthly invoices to SEPTA within five business days of the following month for service rendered during the previous month s reporting period. A "month" shall be a period defined by SEPTA. A copy of SEPTA s Financial/Budget Calendar, which specifies the span of each month, shall define as a "week", a period commencing on Sunday and closing on Saturday (included in Item 17 H SEPTA s CCT Billing Policy Manual). SEPTA shall endeavor to promptly process the Contractor s invoices and will pay all invoices within 30 days of receipt of invoice. 7.2 Supporting back up must be mailed to and received by SEPTA prior to SEPTA conducting a review of the invoice. Contractor s reimbursement will be based on SEPTA-approved revenue hours in accordance with the price proposal, which have been documented and verified. 7.3 Discrepancies and Problems In the event of a dispute between SEPTA and the Contractor over charges, SEPTA shall be empowered to withhold compensation for the sum equal to the full value of the disputed charges. Undisputed balances of such invoices (less liquidated damages) shall not be withheld. SEPTA shall make a determination and offer a resolution within 30 business days after documentation has been provided Any incomplete or unsubstantiated billings from Contractor for the work completed will not be reimbursed to the Contractor. Any pattern or practice of such billings may result in termination of Contractor s Contract and possible legal action. 11

14 7.4 Fares General Information The Contractor s operators are responsible for collecting and recording fares from all passengers on each bus (including collection of, and/or notation of use, of any Trailpasses, tokens, cash, and transfers) determined in accordance with SEPTA service tariffs and schedules specified by SEPTA. Cash fares shall be kept by the Contractor as a progress payment. If the Contractor fails to collect any or all fares, the loss shall be the Contractor's and not SEPTA's. SEPTA shall deduct the sum of all the fares the Contractor should have collected from the Contractor's monthly payment/invoice SEPTA Tariffs establishes rates of fare for various classifications of passengers using SEPTA s ADA Complementary Paratransit and SRP service (see Documents Specific to Paratransit Service in Philadelphia County Item 17 A). The trip scheduling software will transmit the expected passenger fares to the MAT s manifest display screen Payment of Fare Except as provided above, each fare-paying passenger shall pay the exact fare due. The amount of the fare due shall be listed on the vehicle manifest display screen Customers will pay fares in accordance with prevailing tariff. Drivers will not be required to make change. Contractor shall be notified of changes in fare rates and/or methods of payment Fare Collection The Contractor shall be responsible for the collection from passengers of all cash fares or other SEPTA Key fare instruments, except as identified above SEPTA shall distribute to the Contractor bulletins and instructions concerning acceptable cash and prepaid fare instruments. The Contractor shall insure they are followed explicitly No Contractor shall, in its own name or under its own authority, impose or collect any fare or charge of any kind on any SEPTA s CCT passenger or any agency or third party. Only those fares listed on the manifest display screen may be collected. Any driver who requests or collects an unauthorized fare shall be permanently barred from operating SEPTA s CCT service Tokens Collected in Payment of Fare If tokens are collected in payment of fare, they shall be packaged by the Contractor in SEPTA-provided coin bags. On the outside of each bag Contractor shall attach a completed SEPTA s Paratransit (Fare Instruments) Collected In Payment of Fare form (see Item 17 H SEPTA s CCT Billing Policy Manual). The bags must be delivered personally (not mailed) to SEPTA's cashier window located at 200 W. Wyoming Avenue, Philadelphia, PA

15 7.5 Submissions Required The Contractor is responsible for supplying information to SEPTA. A description of the standard reports and forms to be used for submission of reports is included in Item 17 H SEPTA s CCT Billing Policy Manual). 8 Performance 8.1 Introduction One of the most important goals of this Contract is to foster a partnered relationship with the Contract operator in an effort to provide safe, reliable, and efficient service. Because of this, it is vital that SEPTA s Contractors perform at the required levels identified in this Contract. In this Section, SEPTA presents requirements related to performance and identifies remedies designed to compensate SEPTA if the Contractor fails to perform as required. 8.2 Monitoring SEPTA will monitor the service delivered by the Contractor and related activities in order to assess Contractor performance. This monitoring will include direct observation, on-site visits, administrative audits and reviews, and other efforts that will enable SEPTA to review and evaluate present and past performance. The items SEPTA will monitor will include all aspects of the service required by this RFP. 8.3 Performance Monitoring As part of the monitoring procedure, SEPTA will conduct random/periodic inspections and field audits of all service and vehicles as part of the overall quality assurance and control program SEPTA employs monitors, supervisors, and management personnel to oversee the operation of transportation service and vehicle conditions and to provide assistance to drivers and passengers. These supervisors shall oversee operations provided under this Contract for compliance with the terms of the Contract. Contractors shall be required to provide SEPTA full access to observe service and equipment SEPTA will maintain service monitoring staff and a Control Center where riders can contact SEPTA for same-day trip information. The Contractor shall maintain a dedicated direct telephone line for SEPTA s staff to communicate to/from operations management staff on matters relating to immediate service issues. The Contractor s management staff will provide SEPTA with timely responsiveness. 8.4 Performance Standards To ensure provision of high-quality service, Contractors will be expected to satisfy high standards of performance. These standards are described below. If a Contractor fails to maintain these standards, SEPTA may impose liquidated damages to rectify the problem. 13

16 8.4.2 On-time Performance The Contractor shall maintain an on-time performance level of 90%, (except during weather emergencies). In doing so it is imperative that drivers initiate their tours as per the time indicated on their manifest display. Any ride, which has been delayed for any reason (except during weather emergencies) beyond the on-time window shall be considered outside of the acceptable range and shall be considered late Notification Because SEPTA and our Contractors are a team, it is imperative to keep good lines of communication open. Essential in this effort is prompt notification of SEPTA by the Contractor for certain major events. The Contractor must notify SEPTA immediately if any of the following occur: No driver prior to start of tour Delays in service outside the on time window as set forth in definitions Breakdowns Accident/incidents Driver removal from service Random drug test SEPTA will work with the Contractor to remedy any service problems but, because quality service is paramount, SEPTA reserves the right to transfer a ride(s) to another Contractor(s), if a tour(s) is in excess of 20 minutes late including delay in departing garage. If this occurs, rides will be appropriately identified and liquidated damages may be assessed to pay for the additional service required to deliver the late trips Early Arrival Drivers shall not arrive at a pickup point more than fifteen (15) minutes prior to the confirmed time identified on driver s manifest display Safety Contractor must maintain a safety record of less than 4 chargeable/preventable accidents and incidents per 100,000 miles Adherence to Performance Standards If the Contractor fails to perform as required by this RFP, SEPTA will notify the Contractor in writing. This notification will contain the details of the performance failure. If, after thirty (30) days, the Contractor does not fully remedy the problems, SEPTA reserves the right to remove some or all of the Contractor s assigned work without offering the Contractor any financial compensation for this loss. SEPTA may also take other corrective measures, or order the Contractor to take corrective measures, necessary to remedy the problems. These corrective remedies may include SEPTA hiring another firm to perform the service components that the Contractor has failed to perform. If other remedies are employed, the Contractor will be held financially responsible for all costs related to these remedies. 14

17 8.5 Liquidated Damages Procedures There may be occasions where the Contractor does not perform as required in this RFP. If performance failures occur, the service is harmed in the eyes of the passengers. Also, performance failures often cost SEPTA additional monies, as SEPTA must take extra effort or employ other measures to fix these deficiencies. For these reasons, SEPTA has included a schedule of liquidated damages that may be applied. Liquidated damages are employed to compensate SEPTA for the real and/or potential costs of various service failures. These are employed to compensate SEPTA for the value of inadequately performed service and/or to recoup wasted financial resources so they can be used to take corrective actions If a Contractor violates one of the requirements below, a liquidated damage may be assessed. If so, the Contractor will receive written notification of the liquidated damage within thirty (30) days of assessment. The Contractor then has ten (10) days to provide written justification for the removal of a liquidated damage assessment. As determined at SEPTA s sole discretion, if no acceptable removal justification, is received within ten (10) days, the liquidated damage assessment will automatically be applied to the Contractor s billing invoice SEPTA s management staff, service supervisory staff, and other staff stationed in the SEPTA s Control Center shall be authorized to identify rides, which may result in liquidated damages being assessed to the Contractor Should liquidated damages be assessed, they will be deducted from the Contractor's invoice thirty days after they occurred. Safety-related infractions will be deducted from the invoice for the month in which they occur Assessment of Liquidated Damages for any of the following conditions will not cause subsequent Liquidated Damages to be assessed Liquidated damages shall be assessed at the rate of Fifty Dollars ($50.00) per incident as follows: Vehicle body damage in excess of $250 not repaired within 60 days of the incident; Vehicle heating or air conditioning failure while in service (in season); Failure by driver to wear a presentable, approved uniform or a SEPTA approved equivalent; For each vehicle operating in SEPTA service without proper signage/decals; For each vehicle operating in SEPTA service displaying unauthorized signage, postings or graphics of any kind not expressly approved by SEPTA; Broken interior or exterior lights or signals when vehicle is in service (any time of day); For each vehicle running out of fuel while in SEPTA service; For each wheelchair lift failure while in SEPTA service; Failure to properly store wheelchair securement belts/straps when vehicle is in service and belt/straps are not required; Failure of driver to display his/her ID badge or possess a valid driver s license on their person while in SEPTA service; 15

18 Liquidated damages shall be assessed only once at the rate of Seventy Five Dollars ($75.00) per instance of lateness in excess of 20 minutes at any point in the schedule Liquidated damages shall be assessed at the rate of One Hundred Dollars ($100.00) per occurrence for: Insufficient personnel on duty to perform required service; Insufficient number of operating securement belts/straps on any vehicle while in SEPTA s service; Failure to notify SEPTA of any passenger accident or passenger injury within fifteen (15) minutes of occurrence; Failure to return a vehicle to service within 48 hours (major accidents excluded). Per occurrence for incomplete, late submission of any required administrative report Liquidated damages shall be assessed at the rate of One Hundred Fifty Dollars ($150.00) per occurrence for failure to provide a service recovery vehicle within 60 minutes in the event of an incident, accident or breakdown Liquidated damages shall be assessed at the rate of Two Hundred Fifty Dollars ($250.00) per occurrence for: Insufficient personnel on duty to perform required service including but not limited to uncovered tours; Each vehicle not being properly maintained as defined by manufacturers' recommended standards and/or minimal Pennsylvania Inspection standards; Failure to maintain an up-to-date vehicle maintenance history and mileage record; Failure to perform preventive maintenance within 500 miles of the scheduled interval; Use of an unauthorized vehicle to transport any SEPTA patrons; Any driver or vehicle record which is not up-to-date, or which is incomplete, i.e., lacking annual Motor Vehicle Record; Willfully and knowingly failing to pick up a scheduled rider; Insufficient number of vehicles to perform Contractual obligation (per vehicle per day); Removal of parts from out-of-service vehicles to install on another vehicle because the parts are not immediately available; Failure to perform testing required for the detection of drugs and alcohol required under section 11 in the Scope of Service (Attachment #2 of the Agreement); Failure to properly secure any wheelchair or ambulatory patron while being transported in SEPTA service; Failure to maintain any driver file with required documents as outlined in the Scope of Service (including, but not limited to; criminal background checks, motor vehicle checks, drug and alcohol testing results, driver complaints, training records, etc.). 16

19 Extraordinary Performance Failure In some cases, SEPTA has experienced an extraordinary failure by a Contractor to perform in certain circumstances. These instances have presented SEPTA with a very difficult and expensive management challenge to rescue the service. If this type of situation occurs, SEPTA may waive the application of itemized liquidated damages and may replace these with a single penalty addressing the entire situation. The cases in which this remedy may be applied are as follows: A liquidated damage assessment of One Thousand Dollars ($1,000.00) per occurrence for: Unauthorized use of a SEPTA-Contracted vehicle; Failure to submit FTA National Transit Database and Penn DOT Reports to SEPTA as required in Item 17 H (SEPTA s CCT Billing Policy Manual) of the Scope of Service; Each vehicle which has been out of service for 90 days or more (major accidents excluded) A liquidated damages assessment of Five Thousand Dollars ($5,000.00) per occurrence: For each vehicle that fails a random Inspection where major defects are found as defined in Items 17 D and E and Scope of Services (Attachment #2 of the RFP Copy of the Proposed Agreement), liquidated damages shall be assessed. These out-of-service criteria are extracted from PADOT Vehicle Equipment Inspection and Regulation Requirements Vehicle Inspection procedure, as they pertain to brakes, wheels, tires, chassis, steering and major safety defects on wheelchair lifts and securement devices. For any violation of the US Dept. of Transportation or US Dept. of Justice ADA regulations (49 CFR Parts 27, 37 and 38). For any pattern or practice of failure to comply with Contractual requirements for drug and alcohol testing as outlined in the Scope of Service. 9 Procurement Guidance One (1) Technical Proposal on a CD in searchable PDF format along with one clearly marked original and four (4) copies of the Technical Proposal and one clearly marked original and four (4) copies of the Price Proposal are due no later than 2:30 PM, prevailing Eastern Time, on Wednesday, April 11, Indicate the RFP # ARLW and the Package(s) (Technical or Price Proposal) being submitted on each envelope. The Proposals shall be submitted to: SEPTA Rebecca L. Ware, Senior Contract Administrator Procurement, Supply Chain & DBE Division 1234 Market Street, 11th Floor Philadelphia, PA

20 9.1 Form of Proposal: The Proposal must address all items set forth in Attachment #2 of the RFP Copy of the Proposed Agreement, Scope of Service, and shall be submitted in two (2) separately sealed Sections, the Technical Proposals in one envelope and the Price Proposals in another envelope (clearly marked) Technical Proposal: The service described by Proposer must be fully responsive to this RFP. This shall include but shall not be limited to the following information: Implementation/Start-Up Plan and Transition Plan - Should provide a detailed plan of all start-up tasks. This should include a chronological listing of events. Start-Up Plan - The Proposer shall detail and thoroughly document its knowledge of the issues and problems inherent in a Paratransit service start-up and in a transition between an incumbent Contractor and a new Contractor (if applicable), and shall thoroughly explain the contingency measures to be implemented by the Contractor in the event problems arise. In lieu of a transition plan, the incumbent Contractor should discuss actions to be taken to correct any existing issues or concerns Once the Contract is awarded, the Proposer must provide to SEPTA a weekly status report on all start-up activities (i.e., staffing/hiring, facility make-ready, parts inventory procurement, etc.) System Management Plan Comprehensive, detailed program showing staffing commitment and responsibilities, accompanied by a quality control program describing how Proposer will ensure quality service, effective communication with SEPTA and staff, and timely completion of required reports. This plan must include the following: A Project Organization Chart, which must identify Proposer s Project Manager, Operation Manager, On-Site Maintenance Manager and all other Key Personnel required for this project. Resumes shall be provided identifying the qualifications and experience of the manager of the Project and all key personnel Description of Proposer s staff recruiting and selection processes by job title, giving the turnover ratio for each position Operational Plan - Should identify the corporate approach to providing all the services identified in the Scope of Service and for achieving the objectives of the Project. This should include, but not be limited to: Staffing Staffing Plan - Identify and describe role of all employees identified, additional staffing needs and a timetable with dates for filling positions, and/or changes in responsibilities. Include present training programs at new hire, post-accident, complaint response, and annual retraining; Driver License Check - The method used to obtain a copy of the motor vehicle record for drivers proposed to be used in this service and a copy of all citations issued to these drivers for the past three (3) years. If an outside source is used, Proposer shall identify, by company name, said source (e.g. D.A.C). 18

21 Drug-Free Environment - The Proposer's program to assure a drug-free environment, which, at a minimum, must be consistent with SEPTA s policy Medical Requirements -The program the Proposer shall use for each and every employee involved in this project shall meet or exceed any and all medical requirements as established by the federal government for operating a commercial vehicle used in the transportation of fare-paying passengers as well-as any and all state requirements Vehicles Maintenance and Control - Proposer shall submit a description of its comprehensive vehicle maintenance program, including number and type of personnel directly involved and a plan for addressing preventive maintenance, cleaning, corrective maintenance, breakdowns, quality control and quality assurance, wheelchair lift maintenance, outside repair arrangements, and record keeping; Inspection - An inspection system to ensure every vehicle meets all applicable state and federal laws for commercial vehicles carrying passengers in the Commonwealth of Pennsylvania Body Maintenance - The system to be used to verify vehicles are kept free of dents, scrapes, or other body damage Timely Notification Safety The method to be used by the Proposer to ensure furnishing, in all cases, verbal notification to SEPTA within fifteen (15) minutes of occurrence, and supplying within twenty four (24) hours of occurrence, a full and comprehensive report of each and every vehicle and/or passenger accident that occurs while the Proposer's vehicle is in service to SEPTA Safety Record - Provide the Proposer's safety record for the past three years (detailed claims listing or loss run) Provide the Proposer s accidents/incidents per 100,000 miles for the past three full years Provide the Proposer s number of claims per 100,000 miles for the past three full years Provide the Proposer s claims in dollars per 100,000 miles for the past three full years Provide a copy of the present safety programs Safety Policies and Procedures Proposer s present or proposed programs, policies and procedures to ensure safety of passengers and staff, investigation of accidents, rewards and discipline. 19

22 Experience of Firm - Recent and relevant experience in providing transportation service. 9.2 Price Proposal NOTE: See Section 10 Evaluation and Implementation Criteria The price of performing all of SEPTA s required scope of services must be detailed in the Price Proposal - Item 19. The Price Proposal will be submitted to SEPTA as a separate document. Price Proposals which exclude or restrict costs items necessary for a Proposer to perform SEPTA s required scope of services are not acceptable and may be considered by SEPTA as non-responsive to the RFP The Contract period shall be for five years. This Contract may be cancelled by SEPTA for cause or convenience, in accordance with the specific terms of the attached Agreement Price Proposal shall remain valid for a minimum of one hundred twenty (120) days from the date of Proposal Proposers should be aware that the estimated number of revenue hours in the CCT Statistics which are given out at the pre-proposal meeting or upon request of this RFP is provided for Proposal purposes only, and represents the maximum estimated number of revenue hours, which may be assigned at implementation. If the total revenue hours exceeds 20% of the original estimate in the contract or is 20% lower than the original estimate during any one (1) year period, SEPTA and Contractor may negotiate the rate per revenue hour for the subsequent remaining years All Proposers shall compute their Price Proposals based upon the price per revenue hour. 9.3 Matters of Responsiveness Proposal Security In the form of a Bond for BAFO or other financial instrument as listed in Proposer shall submit a signed Certification Regarding Lobbying as set forth in Item 21 to this Request for proposals and, if required by the terms of the Certification Regarding Lobbying, Standard Form - LLL, Disclosure of Lobbying Activities as set forth in Item 21. See Attachment # 5 of the RFP Copy of the Proposed Agreement, Federal Requirements, for more information Requirements at Best and Final Offer ( BAFO ): No BAFO will be considered unless accompanied by: (1) Bond; (2) Cashier s Check; (3) Certified Check; (4) Treasurer s Check; and/or Official Bank Check, in an amount not less than $500,000, and drawn in favor of the Southeastern Pennsylvania Transportation Authority, said amount to be forfeited as partial liquidated damages in case the Proposer, if awarded the Contract, fails, neglects, or refuses to execute the Contract and furnish the required performance bond and provide proof of insurance within thirty (30) calendar days after receipt of notice of award. All bonds and insurance must be issued by a fully qualified surety company acceptable to SEPTA and listed as a company currently authorized under 31 CFR, Part 223 as possessing a Certificate of Authority as described hereunder. 20

23 9.3.4 If the successful Proposer submitted a check for the bond at BAFO, that check will be returned after the execution of the Contract with the successful Proposer and the approval of its performance bonds on behalf of SEPTA. The checks submitted for bonds at BAFO of all other Proposers will be returned after one hundred twenty (120) days or immediately after the Contract is awarded and entered into, whichever comes first If the Proposer is a joint venture, then a copy of any written agreement or understanding which exists between the members of each party to the joint venture shall be included as part of the Technical Proposal. All members of a joint venture shall be jointly and severally liable for all obligations and responsibilities of the Agreement between SEPTA and the joint venture Disadvantaged Business Enterprise: SEPTA hereby notifies all Proposers that Disadvantaged Business Enterprises (DBE) will be afforded full opportunity to submit Proposals in response to this RFP and will not be subject to discrimination on the basis of race, color, sex, age, physical handicap, religion or national origin in consideration for an award. SEPTA solicits and encourages DBE participation as a prime consultant, joint venture partner, and/or as a Subconsultant/Subcontractor for the Project. DBE's will be afforded full consideration and will not be subject to discrimination. All respondents will be required to comply with SEPTA's DBE goal requirement for the Agreement, which has been set at four percent (4%). Proposer's attention is directed to Attachment # 7, Requirements that Relate to DBE Subcontractors, of the Agreement. In addition, see Item 26 DBE Resources List with this RFP. 9.4 Rights Reserved By SEPTA SEPTA expressly reserves the right to reject any and all Proposals and/or to negotiate separately with any firm in any manner deemed appropriate to serve its best interest. If any award of Agreement is made as a result of these Proposals, it will be made on the basis of the Proposal which best satisfies the intent of the RFP and other factors considered in the best interest of SEPTA. SEPTA is not liable for any expenses incurred by Proposer(s) in the development of its Proposal nor any subsequent activity related to the Proposal. Any Agreement to be entered into pursuant to this RFP is subject to financial assistance grants between SEPTA, the United States Department of Transportation, Federal Transit Administration (FTA), and the Pennsylvania Department of Transportation, and must conform to the requirements thereof. 9.5 Modifications To SEPTA's Form Of Agreement If an award of Agreement is made as a result of this RFP, the proposed form of Agreement, which the Proposer will be required to execute, is included in this RFP, and the Proposers are urged to review the Agreement carefully. SEPTA may, at its sole discretion consider minor modifications to the terms of the proposed Contract. The Proposer must specifically request such modifications by providing the proposed language within the Questions & Answers phase. Any minor modifications submitted will be reviewed and either denied or accepted by SEPTA. Any subsequent requests for modifications may result in the proposal being deemed non-responsive and may lead to canceling any recommendation to award to a Proposer that makes such a request outside of the allotted period. 21

24 The Agreement requires that all tasks described in the RFP and/or Proposal shall be the Proposer's sole responsibility and shall be performed by the Proposer and its Subcontractors/ sub-consultants. As part of the negotiation process (see RFP Item 10), SEPTA may elect to consolidate the service described in the RFP and the Proposal into a single document. The signed Equipment Lease will become Attachment # 8 to the Agreement. In no event will SEPTA reduce the scope of service required by this RFP during the negotiation process. SEPTA expressly reserves the right to approve and/or modify, at its sole discretion, both form and substance of any written Agreement entered into pursuant to this RFP. 9.6 Insurance For Insurance requirements see the RFP Copy of the Proposed Agreement, Article X Indemnification and Insurance, Section If applicable, Proposer will provide SEPTA with a detailed claims listing (loss run) from their insurance carrier. The claims listing will be for each policy period that Proposer is under Contract. The claims listing will include date the accident was reported; date of the accident, Claimant name, brief description of the accident, paid amounts, reserved amounts, and incurred amounts. The company that issues the policy of insurance that the Agreement requires Contractor to carry and maintain as well as the form of the insurance shall at all times be subject to SEPTA s approval. The insurance company must be licensed to do business in the Commonwealth, have a financial rating of at least A- as rated in the most recent edition of Best Insurance Reports and be in business for at least the past five years. The Commercial General L iability (CGL) and Automobile Liability policies shall name SEPTA and its designees (if any) as additional insured(s) on a primary and noncontributory basis, including for completed operations. All policies shall contain a provision or endorsement by which the insurer agrees that such policy shall not be canceled, or not renewed without at least 30 days advance notice to SEPTA. A waiver of subrogation shall be provided in favor of SEPTA and its designees (if any) on all policies. At SEPTA s request, Contractor shall give to SEPTA s Contract Administrator a copy of each such policy, including the declaration page and a certificate thereof at least 15 days before Contractor commences performance under the Agreement. An Event of Default occurs if Contractor fails to carry and maintain the insurance that the Agreement requires. Cancellation notice requirements must reflect current industry availability (note that contractor s insurer will have to issue a specific endorsement to provide Notice of Cancellation to SEPTA; however, this is necessary to provide SEPTA the assurance that the coverage remains in place during the term of service). If applicable, Proposer will provide SEPTA with a detailed claims listing (loss run) from their insurance carrier. The claims listing will be for each policy period that Proposer is under Contract. The claims listing will include date the accident was reported; date of the accident, Claimant name, brief description of the accident, paid amounts, reserved amounts, and incurred amounts. 22

25 9.7 Performance Bond The successful Proposers shall be required to furnish a performance bond not later than ten (10) days after Notice of Award in the amount of 10% of the current year value of the proposed Contract. This bond shall be adjusted annually to reflect the current year s contract value and shall remain in effect for the duration of the Contract. This bond shall be executed to secure fulfillment of all the Proposer's obligations under such Contract. The performance bond must be issued by fully qualified surety company acceptable to SEPTA and listed as a company currently authorized under 31 CFR, Part 223 as possessing a Certificate of Authority as described hereunder. 10 Evaluation and Implementation Criteria 10.1 General The technical portion of the Proposal is the Contractor s proposed Scope of Service with explanation of technical approaches and a detailed outline of the proposed program for executing the requirements of the technical scope and achieving the objectives of the Project. The Proposer should demonstrate an awareness of difficulties in the completion of this undertaking, and a plan for surmounting them. The Proposer may comment on any aspect of the RFP, including suggestions on possible alternative approaches to RFP requirements. Any alternative approaches, deviations, enhancements, exceptions, etc. must be itemized in the technical portion of the Proposal. Details concerning same must be clearly presented by an easily recognizable and unique typeface (e.g., bold, larger font italics, etc.) and with a reference to the specific RFP section. Each alternative approach, deviation, etc. will be considered by SEPTA as to possible degree of impact and total effect on the Project. Each Contractor shall carefully examine the documents provided by SEPTA and take such reasonable steps as needed to ascertain the nature of the work, the conditions that affect the work and the cost thereof. Failure to do so will not relieve Contractor from responsibility for estimating the cost of successfully performing the Project work according to SEPTA s standards A Technical Committee will evaluate all Proposing firms meeting the minimum requirements for responsiveness. The first step of the process is evaluation of the written Technical Proposals on the basis of the criteria set forth in Section Following the review of the written Technical Proposals, SEPTA may conduct interviews and request and receive additional information as it deems necessary from any Proposer deemed to be responsive to the RFP. If interviews are conducted, Proposers who are deemed to be non-responsive and have no reasonable chance of being selected, will not be interviewed. If interviews are elected by SEPTA, it is essential that all firms be represented by the designated project manager who would ultimately be assigned to this SEPTA contract. After all Proposals have been evaluated in accordance with the criteria set forth in Item 10.2, the Price Proposals will be reviewed and price will be considered in the overall evaluation. If any proposal is determined to be acceptable based on the Technical Evaluation and Price, SEPTA may, without discussion or negotiation, proceed to award the Agreement to that firm. If, however, no Proposal is acceptable without negotiation, those firms whose Proposals are determined to be within the competitive range by SEPTA will be contacted to formally schedule negotiations. Firms in the competitive range are those firms determined by SEPTA to have a reasonable chance of being selected for award based on the technical evaluations and price. The following criteria will be used for the evaluation of Proposals according to SEPTA s procedures. 23

26 10.2 Technical The following technical areas listed in order of descending importance will be used for evaluation of Technical Proposals according to SEPTA s procedures and based on the following aspects: Proposer's safety record and current safety programs Operational Plan - Should identify the corporate approach to providing all the services identified in the Scope of Service and for achieving the objectives of the Project. This should include, but not be limited to: Staffing Plan, Operations Requirements, Driver Training, Vehicle Maintenance and Control, Safety Programs, Facility Requirements, etc. A site visit of the proposed facility will be required Implementation/Start-Up/Transition Plan - Should provide a detailed plan of all start-up tasks. This should include a chronological listing of events. The Proposer shall detail and thoroughly document its knowledge of the issues and problems inherent in a Paratransit service start-up and in a transition between an incumbent Contractor and a new Contractor, and shall thoroughly explain the contingency measures to be implemented by the Contractor in the event problems arise. In lieu of the transition plan the incumbent Contractor should discuss actions to be taken to correct any existing issues or concerns Experience of Firm - recent and relevant experience in providing transportation service System Management - Comprehensive detailed program showing staffing organization, commitment and responsibilities, accompanied by a quality control program describing how Proposer will ensure quality service, effective communication with SEPTA and staff, and timely completion of required reports. Describe Proposer s staff recruiting and selection processes by job title and provide turnover ratio for each position Selection The standards and qualifications that follow have been developed to serve as indicators of expected performance or compliance with the requirements of the RFP. SEPTA may seek the assistance of external experts and/or consultants during the evaluation process. The adjectival ratings are as follows: Superior: Exceeds in all or most aspects the minimum requirements of the RFP. Offers solutions and responses to the Scope of Services that have a high probability of success. Provides cost effective advantages for the program and SEPTA. Response requires no modifications to conform and comply with the critical elements of the RFP. 24

27 Very Good: Acceptable: Marginal: Meets in all aspects and in some cases exceeds the minimum requirements of the RFP. Offers solutions and responses to the Scope of Services that have a high probability of success. Provides cost effective advantages for the program and SEPTA. No significant weaknesses or deficiencies. Response requires little or no modifications to conform and comply with the critical elements of the RFP. Meets the minimum requirements of the RFP; Responses and solutions offer no significant advantages; reasonable probability of success; Weakness and/or deficiencies require some modifications to conform and comply with the critical elements of the RFP. Responses and solutions to the Scope of Services provide minimum probability of success. Significant weaknesses and deficiencies in the responses and solutions offered. Responses require significant modifications to conform and comply with the requirements of the RFP Unacceptable: Responses and solutions fail to meet the minimum requirements of the RFP. Information provided is insufficient to evaluate the response. Major revisions required to cure deficiencies. These adjectival ratings are only guides to assist SEPTA in evaluating Proposals, and they do not mandate the automatic selection of a particular Proposal Price Following the review of Technical Proposals the Price Proposals will be reviewed In submitting Price Proposals, Proposers must use the forms included in Item 19 in the RFP Price Proposals in conjunction with the technical proposals will be evaluated to determine a competitive range If a firm s Proposal is significantly below the competitive range, SEPTA may eliminate that firm s Proposal as non-responsive, due to the fact that it is unlikely that the firm will be able to successfully perform the work. If a firm is eliminated for this reason, it will be completely eliminated from this RFP process. 25

28 10.4 Negotiation Following the review of Price Proposals in conjunction with the Technical Evaluation, SEPTA may elect to bring Proposing firms deemed to be in the competitive range in for further discussion and negotiation of price and/or technical issues. If negotiations are conducted, all Proposer s with whom negotiations have been conducted will be informed of the specified time and date to submit their Best and Final Offer (BAFO). A BAFO shall be the Proposer s most favorable price proposal for the technical proposal which has been clarified and agreed upon Award SEPTA will determine which Proposal is more advantageous taking into consideration the Pricing Proposal and Technical evaluation SEPTA will make an award, if any, only to a firm that has been determined by SEPTA to be fully responsive and responsible to the RFP requirements, while taking into consideration the staff s evaluation of the Technical Proposals, interviews if conducted, BAFOs, and other relevant factors. A recommendation to SEPTA s Board of the firm to be awarded the contract that is most advantageous to SEPTA will then be made. The Proposer to whom the Contract is awarded shall be required to enter into a written Contract with SEPTA. This RFP and the Proposal as finally negotiated, or any part thereof, may be incorporated into and made a part of the final Contract Implementation Insurance and Bonds: The successful Proposer shall be required to furnish an insurance certificate and a performance bond not later than ten (10) days after notification of award Within ten (10) days of SEPTA s issuance of Notice to Proceed, the selected Contractor shall submit a complete implementation plan addressing all critical tasks to be completed during implementation. SEPTA will work with Contractor to finalize and approve the implementation plan. The implementation plan must include the following critical tasks: Facility: Operating Facility, including administrative and maintenance offices, are to be equipped, completed and inspected 5 weeks before the first day of service Personnel: The Contractor must comply with the staffing requirements and availability listed in Scope of Services (Attachment # 2 of the RFP Copy of the Proposed Agreement) Vehicles: The implementation plan must comply with the Vehicle Turnover requirements included in Scope of Services (Attachment # 2 of the RFP Copy of the Proposed Agreement) Implementation Cost The Contractor will not receive a separate payment for the implementation costs. All associated costs incurred during implementation should be allocated throughout the life of the Contract. 26

29 10.8 Training Fleet Within fourteen (14) days of SEPTA s issuance of Notice to Proceed, SEPTA will provide the selected Contractor with one (1) of each type of vehicle. Contractor shall insure said vehicles upon delivery. The vehicles and their installed equipment shall be used to train staff. It is the Contractor s responsibility to maintain these vehicles according to the maintenance requirements stipulated in Scope of Services (Attachment # 2 of the RFP Copy of the Proposed Agreement) and Item 17 E Maintenance Requirements. Once the Contractor receives vehicles from SEPTA, these training vehicles will become part of the Contractor s regular operating fleet Initial Fleet The Contractor will receive the initial fleet the day and night before the first day of service. Additional information regarding vehicle turnover is included in Attachment # 2 of the RFP Copy of the Proposed Agreement (Scope of Services). 11 Anti-Drug and Alcohol Program 11.1 Notice of Regulation Contractor shall comply with 49 CFR Part 40, 655, as well as the Drug-Free Workplace Act of 1998 (41 U.S.C ). In addition, the Contractor must require all non-covered vehicle operators and other safety-sensitive employees to be tested under its own policy, in a program that mirrors the federal anti-drug and alcohol misuse-prevention regulations mentioned above Program Requirements Establish anti-drug and alcohol misuse-prevention policies - Within thirty days of receipt of award letter from SEPTA, Contractor shall furnish SEPTA with final copy of its anti-drug and alcohol misuse-prevention policies, drug and alcohol training and education program, and an implementation plan for these items. Such final copy shall include any and all modifications required by SEPTA as a condition of the award of the Contract. Failure to comply with this requirement may result in termination of the Contract. The Contractor s policies shall be stricter than the federal regulations Disseminate these policies to employees - The Contractor shall disseminate its anti-drug and alcohol misuse-prevention policies to its employees upon receiving Notice to Proceed Implement education and training program - The Contractor shall implement its drug and alcohol education and training programs upon receiving Notice to Proceed. Each supervisor shall receive at least sixty (60) minutes of initial training on the specific contemporaneous physical, behavioral, and performance indicators of probable drug use as required by the Federal Transit Administration (FTA) within thirty (30) days of appointment to the position of supervisor Implement drug testing programs - The Contractor shall implement its drug and alcohol testing programs upon receiving Notice to Proceed. 27

30 Implement an action for positive alcohol and/or drug results - The Contractor shall implement its action plan for positive alcohol and/or drug results upon receiving SEPTA s Notice to Proceed Implement procedures for referral, evaluation and treatment - The Contractor shall implement its procedures for referral, evaluation and treatment upon receiving Notice to Proceed Additional Requirements Drug and alcohol testing Specimen collection - The Contractor is required to use the facilities at SEPTA s Medical Department for all drug and alcohol testing required under this Contract Laboratory service - Urine specimens of the Contractor s employees shall be tested by the certified laboratory currently used by SEPTA Sampling Rates - The Contractor shall perform random tests at the same rate as SEPTA. The rate shall be adjusted to allow for a 50% tested rate Drug and Alcohol Test for Each Selection - An alcohol test shall be performed on each employee selected for a drug test for any reason, and vice versa MRO Service - The Contractor shall utilize SEPTA s Medical Review Officer(s) for all drug testing results required under this Contract SAP Service - The Contractor shall utilize SEPTA s Substance Abuse Professional(s) for all treatment referrals and return-to-work clearances required under this Contract Random Tests Random Selection Process - The Contractor shall supply (in electronic form) its current list of covered employees each week to SEPTA s Information Technology Department (IT Department) for inclusion in SEPTA s random selection process. The Contractor and SEPTA s IT Department shall jointly develop a suitable methodology for data transmission. SEPTA will supply the Contractor s designated contact personnel with daily random selections Random Selection Rate - Rate of testing shall be equal to 50% of safetysensitive employees subject to testing for drugs and alcohol Treatment - The Contractor shall identify treatment providers for its employees referred by the MRO and/or SAP upon receipt of Notice to Proceed Testing of Employees in Rehabilitation Programs - The Contractor shall require that employees referred to rehabilitation programs be tested for drugs and alcohol during treatment to ensure compliance with the rehabilitation program. Specimen collection for such testing is to be arranged for by the treatment providers; drug specimens are to be sent to SEPTA s current certified laboratory for analysis (with reports going only to the treatment providers). 28

31 Cost of Additional Requirement - The costs of random selection, breath testing, urine testing, MRO service, and SAP service are outlined in the attached cost schedule and will be borne by the Contractor. SEPTA will debit Contractor invoices for the amount of any such service provided, with a summary of employees tested, dates and service rendered. SEPTA will not provide for treatment service. 12. Health Insurance Portability and Accountability Act (HIPAA) 12.1 Prospective proposers must certify that they are (or will be) fully compliant with all germane and mandated facets of the HIPAA privacy standard as applicable to Protected Health Information (PHI) and that PHI will be used solely to perform the services under the Contract, as of the effective date of entering into the Contract with the Authority. Certification includes both a written statement of HIPAA compliance and, if requested, a copy of relevant corporate HIPAA policies and authorization documentation as well as implementation/operating procedures Prospective proposers must certify that, if awarded a contract to provide Paratransit services, they will secure all PHI, as defined by the Federal law known as HIPAA, and protect its integrity so that such information is used solely to perform the services under this Agreement. Further, all electronic PHI will be maintained in accordance with the HIPAA Security Rule ( Security Rule shall mean the security standards for the protection of electronic PHI at 45 CFR parts 160, 162 and 164, subparts A and C). In the event there is an unpermitted or unauthorized use or disclosure of any such PHI in the possession or control of the proposer, who becomes the Contractor, Contractor shall notify SEPTA, in writing via or letter immediately upon discovery In addition, prospective bidders must stipulate in writing that, upon demand, they will execute a HIPAA Business Associate Agreement with SEPTA if awarded a contract to provide Paratransit services. A Business Associate Agreement establishes a relationship with the Authority that stipulates the nature of PHI that they may/will be exchanged between the Authority and the contractor (if applicable) consistent with HIPAA regulations Any questions regarding HIPAA and its applicability to this contract may be addressed with SEPTA s HIPAA Privacy Officer prior to submission of the technical and cost proposals. The Authority s Privacy Officer can be reached through the HIPAA Compliance Office at Fuel 13.1 In accordance with the Commonwealth of Pennsylvania s requirements, the successful proposer will be required to submit to SEPTA the items listed below relating to the fuel (gasoline) utilized in the performance of the contract within 30 calendar days of the close of each calendar year quarter: a. A legible copy of each fuel receipt (NO ORIGINALS). b. A letter from each fuel supplier on original letterhead listing in monthly summary form the type of fuel, purchased gallons, total amount paid for the month, and stating whether or not PA Liquid Fuels Tax was included in the amount paid and the letter must have an original signature from the fuel supplier.. c. A summary report (Item 24) is to be submitted with each quarter s copy of the fuel receipts. 29

32 d. The items listed above are to be sent to: SEPTA Procurement, Supply Chain & DBE Division ATTN: Rebecca L. Ware 1234 Market Street, 11 th Floor Philadelphia, PA SEPTA will make an assessment of their tax loss against the firm s invoices if the required items listed above (a. through d.) are not provided by the specified period Fuel Escalation/De-escalation Provision The escalation/de-escalation provision will be utilized in the event of a fifteen percent (15%) increase/decrease in fuel, based on the index listed below, which will be evaluated every Fiscal Year (FY) quarter The baseline price for fuel to be utilized for the duration of the contract period will be the most current price from the above-referenced index for the week during which the contractor submits its Best and Final Offer (BAFO) If the price of fuel, as indicated by the previously specified index, should escalate/de-escalate by fifteen percent (15%) or more during one of the FY quarterly evaluation periods, the differential (average) percentage will be computed. The excess percentage over fifteen percent (15%) will be multiplied by the proportionate % amount of fuel cost contained within the total cost breakdown that forms the basis for the contractor s best and final offer of a revenue rate per hour. The products of that calculation will be reimbursed to the contractor or SEPTA (depending on escalation or de-escalation) based on the number of revenue hours performed for that particular CY quarter period. Charges and/or credits for fuel escalation/de-escalation shall be included by the contractor as a separate line item in the monthly invoice for reconciliation and processing. Any reimbursement is contingent upon the Contractor s returning fuel receipts to SEPTA within 30 days of the close of each quarter. Example: Baseline Fuel Price = $1.86 per gallon Average price (based on the index) for the first ninety (90) day evaluation period = $2.47 (33% escalation) Rate per revenue hour (includes fuel cost per hour) = $40.00 Rate per revenue hour $40.00 x 5% (Proportionate amount of fuel to total cost in contractor s proposal) = $2.00 $2.00 x 18% = $.36 per revenue hour In the example cited above $.36 per revenue hour would be reimbursed to the contractor for the number of revenue hours performed during the previous FY quarter period. Updated information is published each Monday at 4:00 PM Eastern Standard Time and may be obtained via telephone by calling or on the Internet. 30

33 13.3 Fuel Economy For your information and use, the chart below shows the typical fuel economy by model type achieved for properly operated and maintained vehicles. This information is based on reliable data retrieved for the period January through June 2018: MODEL YEAR MAKE VEHICLE TYPE ENGINE/FUEL MPG (CITY) MPG (SUBURBAN) Ford Lift 5.4 Gasoline Ford Passenger Van 5.4 Gasoline END OF PAGE 31

34 14. DRUG AND ALCOHOL PRICING* 7/1/2017 7/1/2018 7/1/2019 TO TO TO 6/30/2018 6/30/2019 6/30/2020 Collection and Drug Screen $50.00 $55.00 $57.00 Drug Confirmation (opiates, PCP, amphetamine, marijuana, cocaine) $40.00 $45.00 $47.00 Drug Confirmation (methamphetamine) $ $ $ Drug Confirmation (propoxyphene) $ $ $ Drug Confirmation (opiods) $ $ Alcohol Collection & Test $30.00 $35.00 $37.00 MRO Service (per positive case) $60.00 $65.00 $67.00 MRO Service (per negative case) $20.00 $25.00 $27.00 Statistician (per employee per year)** $12.00 $15.00 $17.00 Re-analysis (If Requested) $ $ $ * Pricing is subject to change due to changes in FTA regulations and/or lab contract pricing. ** Fee is only for random selections. Note: Clients can seek reimbursements from the donor for re analysis fee. Designated Employer Representative (DER) 1. The DER is responsible for compliance with all matters concerning regulations, policy and procedures in regard to drug and alcohol testing and knowledgeable of 49 CFR Part Contractor must provide Primary and Alternate DER names and all other pertinent methods of contact to SEPTA upon award of a contract. 3. DER training will be provided by SEPTA every two (2) years in accordance with DOT regulations A. New representative 8 hours of Drug and Alcohol training B. Existing representative 4 hours of Drug and Alcohol training (refresher) 4. Contractor assigned DER must be available at all times (24/7/365) for contact by SEPTA Medic department if needed. 5. Contractor is subject to DOT audits and must follow 49 CFR Part 40 Record Keeping Procedure End of Page 32

35 CONVICTION 15 - PARATRANSIT DRIVER CRIMES MATRIX - A 1 CONVICTION IS AN AUTOMATIC DISQUALIFICATION CONVICTION IS DISQUALIFYING IF WITHIN 7 YEARS OF APPLICATION CONVICTION IS DISQUALIFYING IF ON PROBATION OR ON PAROLE AGGRAVATED ASSAULT YES N/A N/A AGGRAVATED INDECENT ASSAULT YES N/A N/A CAUSING/AIDING SUICIDE YES N/A N/A CAUSING/RISKING CATASTROPHE YES N/A N/A CONCEALMENT OF A CHILD YES N/A N/A CRIMES INVOLVING WEAPONS OF MASS DESTRUCTION YES N/A N/A CRIMINAL COERCION YES N/A N/A DEALING INFANT CHILD YES N/A N/A DUI YES N/A N/A ENDANGERING CHILD YES N/A N/A ETHNIC INTIMIDATION YES N/A N/A FALSE IMPRISONMENT YES N/A N/A FALSE REPORT TO LAW ENFORCEMENT YES N/A N/A FALSE SWEARING YES N/A N/A HARRASMENT & STALKING YES N/A N/A INTERFERENCE WITH CUSTODY OF CHILDREN YES N/A N/A INTIMIDATION OF WITNESS OR VICTIM YES N/A N/A INVOLUNTARY DEVIATE SEXUAL INTERCOURSE YES N/A N/A KIDNAPPING YES N/A N/A LURING A CHILD YES N/A N/A MANSLAUGHTER VOLUNTARY YES N/A N/A MANSLAUGHTER INVOLUNTARY YES N/A N/A MURDER YES N/A N/A NEGLECT OF CARE DEPENDENT PERSON YES N/A N/A PERJURY YES N/A N/A PHYSICAL OFFENSES IN PRISON YES N/A N/A PHYSICAL OFFENSES TO UNBORN YES N/A N/A CHILDREN RAPE YES N/A N/A ROBBERY YES N/A N/A SEXUAL ABUSE OF CHILDREN YES N/A N/A STATUTORY SEXUAL ASSAULT YES N/A N/A TAMPERING WITH EVIDENCE/PUBLIC YES N/A N/A RECORDS TERRORISTIC THREATS YES N/A N/A UNLAWFUL RESTRAINT YES N/A N/A UNSWORN FALSIFICATION TO YES N/A N/A AUTHORITIES VEHICULAR HOMICIDE YES N/A N/A 1 This list of felony and misdemeanor convictions will result in a candidate being disqualified for a driving position in SEPTA s paratransit service. Convictions for attempted crimes, conspiracy to commit or solicitation to commit any of the above crimes will result in the same prohibitions as those listed above. For example, a conviction for conspiracy to commit murder is a disqualifying crime. Any questions regarding compliance with this policy should be directed to SEPTA s Manager of Contract Compliance, CCT. END PAGE 33

36 CONVICTION 16 - PARATRANSIT DRIVER CRIMES MATRIX - B 2 CONVICTION IS AN AUTOMATIC DISQUALIFICATION CONVICTION IS DISQUALIFYING IF WITHIN 7 YEARS OF APPLICATION CONVICTION IS DISQUALIFYING IF ON PROBATION OR ON PAROLE ABUSE OF A CORPSE NO YES YES AIDING CRIME NO YES YES ARSON NO YES YES BRIBERY NO YES YES BIGAMY/INCEST NO YES YES BURGLARY NO YES YES CARRYING A LOADED NO YES YES WEAPON CORRUPTION OF MINORS NO YES YES CRIMINAL TRESPASS NO YES YES CRIMINAL MISCHIEF NO YES YES CRUELTY TO ANIMALS NO YES YES DEALING WITH PROCEEDS OF UNLAWFUL NO YES YES ACTIVITIES DECEPTIVE BUSINESS PRACTICES NO YES YES DRUG OFFENSES NO YES YES FAILURE TO DISPERSE MISDEMEANOR NO YES YES FAILURE TO PREVENT CATASTROPHE NO YES YES FALSE IMPERSONATION NO YES YES FIREARM POSSESSION NO YES YES FORGERY AND FRAUDULENT PRACTICES NO YES YES GAMBLING OFFENSES NO YES YES HINDERING APPREHENSION NO YES YES IMPERSONATING A PUBLIC SERVANT NO YES YES INDECENT ASSAULT NO YES YES INDECENT EXPOSURE NO YES YES INSURANCE FRAUD NO YES YES ISSUING BAD CHECKS NO YES YES OBSCENE PERFORMANCES NO YES YES OBSTRUCTION NO YES YES OPEN LEWDNESS NO YES YES POSSESSING INSTRUMENTS OF CRIME NO YES YES POSSESSION OF WEAPON AT COURT FACILITY NO YES YES 2 This list of felony and misdemeanor convictions will result in a candidate being disqualified for a driving position in SEPTA paratransit service if the conviction occurred within seven (7) years of the date of application or the applicant is currently on probation or parole for such crimes. Convictions for attempted crimes, conspiracy to commit or solicitation to commit any of the above crimes will result in the same prohibitions as those listed above. For example, a conviction for conspiracy to commit arson is a disqualifying crime if the conviction occurs within 7 years of application for employment or the applicant is currently on probation or parole for such conviction. Any questions regarding compliance with this policy should be directed to SEPTA s Manager of Contract Compliance, CCT. 34

37 POSSESSION OF WEAPON AT SCHOOL NO YES YES PROSTITUTION NO YES YES PROWLING NO YES YES PUBLIC DRUNKENESS MISDEMEANOR NO YES YES PUBLIC INDECENCY NO YES YES RECEIVING STOLEN PROPOERTY NO YES YES RECKLESS ENDANGERMENT NO YES YES RESISTING ARREST NO YES YES RETAIL THEFT MISDEMEANOR NO YES YES RIOT NO YES YES SALE OR TRANSFER OF FIREARMS NO YES YES SIMPLE ASSAULT NO YES YES THEFT OFFENSES NO YES YES UNAUTHORIZED USE OF VEHICLES NO YES YES VANDALISM OFFENSES NO YES YES WIRETAP OFFENSES NO YES YES This list of felony and misdemeanor convictions will result in a candidate being disqualified for a driving position in SEPTA s Paratransit service if the conviction occurred within seven (7) years of the date of application or the applicant is currently on probation or parole for such crimes. Convictions for attempted crimes, conspiracy to commit or solicitation to commit any of the above crimes will result in the same prohibitions as those listed above. For example, a conviction for conspiracy to commit arson is a disqualifying crime if the conviction occurs within 7 years of application for employment or the applicant is currently on probation or parole for such conviction. Any questions regarding compliance with this policy should be directed to SEPTA s Manager of Contract Compliance, CCT. End of Page 35

38 17 - DOCUMENTS SPECIFIC TO PARATRANSIT SERVICES IN PHILADELPHIA 36

39 17. A TARIFF No. 146 and TARIFF No

40 SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY CUSTOMIZED COMMUNITY TRANSPORTATION CCT CONNECT SERVICE TARIFF NO. 146 SUPPLEMENT NO. 17 REGULATIONS GOVERNING THE FURNISHING OF PASSENGER TRANSPORTATION ON DEMAND-RESPONSIVE SERVICE: SHARED-RIDE PROGRAM (SRP) ISSUED: March 17, 2017 APPROVED: May 25, 2017 AMENDED: EFFECTIVE: July 1, 2017 ISSUED BY: Jeffrey D. Knueppel General Manager 1234 Market Street Philadelphia, Pennsylvania

41 CHANGES MADE BY THIS TARIFF 1) Increased the Shared Ride Program single one-way fare for an individual senior citizen to FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) from FOUR DOLLARS ($4.00). 2) Increased the Shared Ride Program single one-way per trip revenue (fare) for groups of three or more senior citizens to THREE DOLLARS AND NINETY CENTS ($3.90) from THREE DOLLARS AND SEVENTY CENTS ($3.70). 3) The Shared Ride escort fare when accompanying an individual senior citizen increased to FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) from FOUR DOLLARS ($4.00), one way. 4) The Shared Ride escort fare while riding with a group of three or more is changed to THREE DOLLARS AND NINETY CENTS ($3.90) from THREE DOLLARS AND SEVENTY CENTS ($3.70), one way. 5) The Shared Ride general public fare for an individual one way trip is increased to TWENTY EIGHT DOLLARS AND THIRTY-THREE CENTS ($28.33) from TWENTY SIX DOLLARS AND SEVENTY CENTS ($26.70). 6) The Shared Ride general public fare for a one way group trip is increased at TWENTY SIX DOLLARS ($26.00) from TWENTY FOUR DOLLARS AND SEVENTY CENTS ($24.70) per rider. 7) Only one escort is allowed on a group trip (three or more riders) at a new fare of THREE DOLLARS AND NINETY CENTS ($3.90) from THREE DOLLARS AND SEVENTY CENTS ($3.70). 8) SEPTA Key replaces the term New Payment Technology as SEPTA s new fare payment technology. 9) Upon the implementation of SEPTA Key, new payment methods will be offered. 146:17 39

42 (A) DEFINITIONS 1) Paratransit demand-responsive, ride-shared public transportation distinct from fixed guideway, regular fixed-route bus service, charter service and taxicab service, operating over the highway and street system. SEPTA Customized Community Transportation paratransit program--cct CONNECT--is a coordinated, ride-shared, advance reservation service targeted at the transportation disabled and senior citizen market and operating on an unconstrained route and purpose basis. 2) Shared-Ride Program - ride-shared demand-responsive service for senior citizens funded by the Pennsylvania Lottery and managed by a County Coordinator under an agreement with the Pennsylvania Department of Transportation and Pennsylvania Act 36 of ) Ride-sharing (or shared-ride) service - coordinated or co-mingled demand-responsive service; public paratransit service in which passengers with different origins and/or destinations share the same vehicle, as opposed to exclusive-ride taxicab service. 4) Escort - a person who rides at the request of the eligible patron in order to support his/her access to the system. (B) SHARED-RIDE FARES - SENIOR CITIZENS 1) A FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) cash fare entitles a registered senior citizen (age 65 years or more) to a one-way trip from any point of origin to any point of destination within the service area. This fare is subject to the conditions of and dependent upon funding by the Pennsylvania Department of Transportation under Act 36 of 1991 (Shared-Ride Program). In the event that this funding is reduced or eliminated, the senior citizen fare provided in this tariff shall be proportionally increased or the program eliminated. 2) A THREE DOLLAR AND NINETY CENT ($3.90) fare, each, entitles a group of three or more properly identified senior citizens to a one-way trip from any point of origin to any point of destination within the service area. 3) One (1) escort may accompany an eligible senior citizen or group from the same origin to the same destination at the same reduced fare as the eligible senior citizen--four DOLLARS AND TWENTY-FIVE ($4.25)--when accompanying an individual rider, or THREE DOLLARS AND NINETY CENTS ($3.90) when accompanying a group of three or more. 4) Qualified senior citizen passengers must display a valid SEPTA CCT Shared-Ride Program Identification Card (upon implementation of SEPTA Key, passengers will be required to use a SEPTA Key Photo-ID Card) in order to be eligible for the senior citizen fare. Identification cards may be used only by the person to whom issued, and must be kept in possession of the senior citizen passenger during the entire trip. Upon request, the identification card holder must identify himself or herself to the satisfaction of the driver. When boarding and exiting, the passenger or his/her designate may be required to pass the identification card through a reading device where vehicle equipment is operable to do so. 146:17 40

43 5) Upon the implementation of SEPTA Key, changes will be made to the method of payment. In addition to cash, payment of fares by SEPTA Key Card and Registered Contactless Chip Enabled Media or Unregistered Credit/Debit Contactless Chip-Enabled Card (See Tariff No. 1 for descriptions) will be accepted as follows: a) Unregistered Credit/Debit Contactless Chip-Enabled Card payments will be at the same rate as the cash fare. Detailed description of Unregistered Media can be found in Tariff No. 1. b) Payment by SEPTA Key Card and Registered Contactless Chip Enabled Media can be found in Tariff No. 1. Upon the implementation of SEPTA Key, passengers will be required to use a SEPTA Key Photo-ID Card. (C) SHARED-RIDE FARES GENERAL PUBLIC 1) A TWENTY EIGHT DOLLAR AND THIRTY-THREE CENT ($28.33) cash fare entitles a rider to a one-way trip from any point of origin to any point of destination within the service area. The cash fare is collected by the vehicle operator. 2) A TWENTY-SIX DOLLAR ($26.00) cash fare entitles a person riding as part of a group of three or more riders to a one-way trip from any point of origin to any point of destination within the service area. The cash fare is collected by the vehicle operator. 3) Upon the implementation of SEPTA Key, changes will be made to the method of payment. In addition to cash, payment of fares by SEPTA Key Cards or Registered Contactless Chip Enabled Media or Unregistered Contactless Chip Enabled Media will be accepted as follows: a) Unregistered Contactless Chip Enabled Media payments will be at the same rate as the cash fare. Detailed description of Unregistered Media can be found in Tariff No. 1. b) Payment by SEPTA Key Cards or Registered Contactless Chip Enabled Media can be found in Tariff No. 1. c) SEPTA Key Cards are subject to the fees found in Tariff No. 1 for lost, stolen or damaged cards. 146:17 41

44 (D) SERVICE AREA Philadelphia County Shared-Ride Program SEPTA CCT CONNECT Shared-Ride Program service will be provided on a ride-shared, advance-reservation basis anywhere within the city limits of Philadelphia and extending outward three miles into designated portions of Bucks, Delaware and Montgomery Counties, as described below and more particularly described in the appended map. a) BUCKS COUNTY: The service area includes portions of the Townships of Bensalem, Bristol, Lower Southampton, Northampton, and Upper Southampton. b) DELAWARE COUNTY: The service area includes portions of the Townships of Darby, Springfield, Tinicum, and Upper Darby. c) MONTGOMERY COUNTY: The service area includes portions of the Townships of Abington, Cheltenham, Lower Merion, Lower Moreland, Plymouth, Springfield, Upper Moreland, and Whitemarsh. 1) Whenever any street forms the boundary of the service area, both sides of the street, and the facilities which open directly on said street, shall be considered to be within the service area. 2) Service will continue to be provided only to Philadelphia Shared-Ride Program CCT CONNECT registrants, for travel either beginning or ending in Philadelphia County. Travel entirely within Bucks, Montgomery or Delaware Counties will be provided by the Shared-Ride Program Coordinators for those counties. 3) Agency-purchased service will be provided as arranged anywhere within Bucks, Chester, Delaware, Montgomery and Philadelphia counties. The origin and destination of agencypurchased service must be within the SRP service area and begin or end in Philadelphia County. (E) TRANSFERS No additional charge will be made for trips requiring a change enroute to another SEPTA CCT CONNECT vehicle. (F) CONDITIONS OF SERVICE Shared-Ride Program service is provided as non-exclusive, ride-shared service on an advancereservation basis. No emergency or same-day service is provided. All requests are accommodated on a first-come, first-served and space-available basis. 146:17 42

45 (G) AGREEMENTS FOR SHARED-RIDE PROGRAM SERVICE TO CLIENTS OF SOCIAL SERVICE AGENCIES The terms of any agreement with a social service agency for the provision of Shared-Ride Program service to the general public are referenced under (C) above. (H) SHARED-RIDE PROGRAM TERMINATION The fare for senior citizens, escorts of senior citizens, Philadelphia Corporation for Aging attendant required trips and group trips shall be null and void if SEPTA's contract with the Pennsylvania Department of Transportation as Pennsylvania Shared-Ride Program Philadelphia County Coordinator is terminated. 146:17 43

46 SOUTHEASTERN PENNSYLVANIA TRANSPORTATION AUTHORITY CUSTOMIZED COMMUNITY TRANSPORTATION CCT CONNECT SERVICE TARIFF NO. 229 SUPPLEMENT NO. 11 LOCAL RATES OF FARE AND REGULATIONS GOVERNING THE FURNISHING OF PASSENGER TRANSPORTATION ON DEMAND-RESPONSIVE SERVICE: ADA COMPLEMENTARY PARATRANSIT PROGRAM ISSUED: March 17, 2017 APPROVED: May 25, 2017 AMENDED: EFFECTIVE: July 1, 2017 ISSUED BY: Jeffrey D. Knueppel General Manager 1234 Market Street Philadelphia, Pennsylvania

47 CHANGES MADE BY THIS TARIFF 1) The cash fare for a one-way single trip is increased to FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) from FOUR DOLLARS ($4.00). 2) The combined cash-token fare is changed from TWO VALID SEPTA TOKENS PLUS FORTY CENTS ($0.40) to TWO VALID SEPTA TOKENS PLUS TWENTY-FIVE CENTS ($0.25) OR A VALID SEPTA TOKEN PLUS TWO DOLLARS AND TWENTY-FIVE CENTS CASH ($2.25). 3) SEPTA Key replaces the term New Payment Technology as SEPTA s new fare payment technology. 4) Once SEPTA Key is operational the adult token will no longer be accepted as partial payment of fare. 229:11 45

48 (A) DEFINITIONS 1) ADA - Americans with Disabilities Act of 1990 (42 U.S.C ). 2) ADA Complementary Paratransit demand-responsive, ride-shared transportation provided to persons with disabilities by transit agencies under the terms and conditions of U.S. Department of Transportation and U.S. Department of Justice regulations. 3) Non-ADA Complementary Service - demand-responsive, ride-shared transportation provided to persons with disabilities by transit agencies. This service is not regulated by the terms and conditions of the ADA. 4) Paratransit demand-responsive, ride-shared public transportation operating over the highway and street system and distinct from fixed guideway, regular fixed-route bus service, charter service and taxicab service. SEPTA Customized Community Transportation CCT CONNECT is a coordinated, ride-shared, advance reservation service targeted at the transportation disabled and senior citizen market which operates on an unconstrained route and purpose basis. 5) Personal Care Attendant ( PCA ) - an individual who must accompany a disabled person in order to provide personal care and assistance in life activities or travel. It is required that a PCA be registered in advance with SEPTA s ADA Complementary Paratransit service. 6) Regular fixed route bus and/or light rail routes: All service on fixed-route bus and light rail routes except commuter, express, shuttle, closed-door, or limited-hour service. 7) Ride-sharing (or shared-ride) service: coordinated or co-mingled demand-responsive service; public paratransit service in which passengers with different origins and/or destinations share the same vehicle, as opposed to exclusive-ride taxicab service. 8) Shared-Ride Program - ride-shared, non-emergency public paratransit service for senior citizens, by advance reservation, funded by the Pennsylvania Lottery Fund and managed by a County Coordinator under an agreement with the Pennsylvania Department of Transportation and Pennsylvania Act 36 of (Provision of this service in Philadelphia County by SEPTA is governed by SEPTA Tariff 146.) 9) Closed-door service - vehicle operation to and from a specific location where the door remains closed and no pickups or drop-offs are made in the intervening area. 229:11 46

49 (B) FARES 1) A FOUR DOLLARS AND TWENTY-FIVE CENTS ($4.25) cash base fare or TWO VALID SEPTA TOKENS PLUS TWENTY-FIVE CENTS ($0.25) or ONE VALID SEPTA TOKEN PLUS TWO DOLLARS AND TWENTY-FIVE CENTS ($2.25), or a valid WEEKLY or MONTHLY ZONE 2 TRAILPASS entitles an ADA Complementary Paratransit-eligible and properly identified individual to a one-way trip from any point of origin to any point of destination within the service area. Fares are paid to the vehicle operator upon boarding. a) An additional Inter-County Charge of $1.00 for each additional county, for each single oneway ADA Complementary Paratransit trip extending more than three miles into another county, applies. b) An additional Zone Charge of $1.00 for each 10 mile trip segment or portion thereof, beyond the initial 10 miles traveled, for each single one-way trip within Bucks, Chester, Delaware, and Montgomery Counties, applies. 2) Upon implementation of SEPTA Key, changes to the method of payment of fares will take place as follows: a) Tokens will no longer be accepted for payment of fares. SEPTA will provide ample notice of timing for elimination of tokens. b) In addition to cash, payment of fares by SEPTA Key Card and Registered Contactless Chip Enabled Media with a Travel Wallet attached or Unregistered Credit/Debit Contactless Chip-Enabled Card (See Tariff No. 1 for descriptions) will be accepted as follows: 1) Unregistered Credit/Debit Contactless Chip-Enabled Card payments will be accepted at the same rate as the cash fare. Detailed description of Unregistered Media can be found in Tariff No. 1. 2) Payment by SEPTA Key Card and Registered Contactless Chip Enabled Media with a Travel Wallet can be found in Tariff No. 1. c) Weekly and Monthly Zone 2 Trailpass magnetic swipe cards will be replaced by the SEPTA Key Card or Registered Contactless Chip Enabled Media with an attached valid Weekly/Monthly Zone 2 Trailpass. The Weekly and Monthly Zone 2 Trailpass will be accepted for fare payment as described above in Section (B-1). See Tariff 154 for a description of Weekly and Monthly Trailpasses attached to SEPTA Key Cards and Registered Contactless Chip Enabled Media. d) SEPTA Key Cards are subject to the fees found in Tariff No. 1 for lost, stolen or damaged cards. 229:11 47

50 3) All eligible individuals must present a valid ADA Complementary Paratransit Identification Card to the vehicle operator with payment of fare. Upon request, the identification card holder must identify himself or herself to the satisfaction of the vehicle driver. Identification cards may be used only by the person to whom issued, and must be kept in the possession of the passenger during the entire trip. Upon boarding and exiting, the passenger or his/her designate may be required to pass the identification card through a reading device where vehicle equipment is operable to do so. Upon implementation of SEPTA Key, all eligible individuals must present a valid SEPTA Key Photo ID Card with a Travel Wallet or valid pass product attached for payment of the fare. This will replace the ADA Complementary Paratransit Identification Card. 4) One (1) Companion may, by advance reservation, accompany an eligible individual on ADA Complementary Paratransit from the same point of origin to the same point of destination at the same fare as the eligible patron. Additional companions may be transported at the same fare as the eligible patron, provided space is available for them on the vehicle and that transportation of the additional individuals will not result in a denial of service to ADA Complementary Paratransit-eligible individuals. All companions shall have the same origin and destination as the eligible individual. 5) One (1) Personal Care Attendant (PCA), the need for whom must be identified in the ADA Complementary Paratransit registration process as necessary to accompany the disabled rider from the same point of origin to the same point of destination, may ride free of charge when accompanying that rider on ADA Complementary Paratransit. (C) SERVICE AREA ADA Complementary Paratransit Service 1) SEPTA ADA Complementary Paratransit service will be provided on a ride-shared, advancereservation basis anywhere within the city limits of Philadelphia. In accordance with USDOT ADA regulations, service will be provided to origins and destinations within ¾ mi. corridors on both sides of regular SEPTA fixed route bus and light rail routes, and within a ¾ mi. radius from the end point of the route to the parallel sides of the corridor within Bucks, Chester, Delaware and Montgomery Counties. 2) At the discretion of the Authority, SEPTA may provide non ADA paratransit service to/from agencies within two and one half mile (2.5) mile of a regular fixed route bus by contract as noted in Section (H). 3) Whenever any street forms the boundary of the service area, both sides of the street, and the facilities which open directly on said street, shall be considered to be within the service area. Within the Pottstown Area Rapid Transit (PART) operating area, and in between operating areas designated above, SEPTA service is provided on a closed-door basis only. 4) Agency-purchased service will be provided as arranged within Bucks, Chester, Delaware, Montgomery and Philadelphia counties, subject to the conditions of agreement, as outlined below in Section (H). 229:11 48

51 (D) TRANSFERS/FEEDER SERVICE 1) Other than the fares described herein, no charge will be made for ADA Complementary Paratransit trips requiring change(s) to other SEPTA CCT CONNECT vehicle(s) enroute. 2) The ADA Complementary Paratransit fare will be waived for SEPTA ADA Complementary Paratransit service provided as feeder service to or from SEPTA s regular fixed route transportation for a registered ADA Complementary Paratransit rider and, if any, the accompanying Personal Care Attendant and/or companion(s). (E) CHILDREN No special reduced rates of fares are made for children. Children may be considered among the non-eligible companions to an ADA Complementary Paratransit-eligible rider, or if ADA Complementary Paratransiteligible, shall pay the regular per trip revenue. (F) CONDITIONS OF SERVICE 1) SEPTA ADA Complementary Paratransit service is provided as non-exclusive, ride-shared service. All trip requests are accommodated in the order received, with unrestricted trip purpose and frequency, and with unprioritized disability, trip purpose, origin or destination. 2) No same-day or emergency service shall be provided. 3) The purpose of this program is to provide for the transportation needs of persons with disabilities who are functionally unable to use and/or access SEPTA s fixed-route transportation (regular bus) system. 4) Passenger requests for service must include the passenger's name, origin and destination, travel times, Paratransit Identification Number and appropriate information necessary to schedule the trip. (G) FREE TRANSPORTATION The following persons will be carried on SEPTA s ADA Complementary Paratransit service at no charge: SEPTA employees with disabilities, or SEPTA retirees with disabilities, presenting valid contactless SEPTA picture ID transportation passes and ADA Complementary Paratransit ID Cards. (H) AGREEMENTS FOR SERVICE TO CLIENTS OF SOCIAL SERVICE AGENCIES The terms of any agreement with a social service agency for the provision of paratransit service to its clients shall be negotiated or bid by SEPTA so as to recover all incremental costs for such service, and shall not be restricted by the base fare or any other individual fare or charge (or exemption from fare or charge) expressed for individuals elsewhere in this tariff. 229:11 49

52 (I) PREMIUM SERVICE Registered customers with conditional eligibility may be permitted to reserve trips outside the condition(s) of eligibility on a space available basis, during off peak hours. The fare for this type of trip will be twice the base fare for a regular ADA trip. Premium service trips will be subject to all inter-county and zone surcharges applicable to regular ADA service. Attendants will ride under the same terms and conditions of a regular ADA attendant. One (1) Companion may, by advance reservation, accompany the conditionally eligible individual from the same point of origin to the same point of destination at the same fare as the eligible patron. 229:11 50

53 17. B SERVICE RUN BREAKDOWN 51

54 WEEKDAY SERVICE RUN BREAKDOWN Runs Vehicle Type StartDate Time EndDate Time Run Comp Hours Ambulatory 9/20/2017 7:00:00 AM 9/20/2017 5:30:00 PM Full Day 10.5 Pass Van Lifts Ambulatory 9/20/2017 7:00:00 AM 9/20/2017 6:15:00 PM Full Day 11.3 Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:15:00 PM Full Day 12.3 AM Peak Ambulatory 9/20/2017 7:00:00 AM 9/20/2017 6:15:00 PM Full Day 11.3 PM Peak Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 7:00:00 AM 9/20/2017 5:30:00 PM Full Day Ambulatory 9/20/2017 7:00:00 AM 9/20/2017 7:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 7:00:00 AM 9/20/2017 6:30:00 PM Full Day Ambulatory 9/20/2017 7:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Ambulatory 9/20/2017 6:30:00 AM 9/20/2017 6:30:00 PM Full Day Lift 9/20/2017 4:00:00 AM 9/20/2017 2:15:00 PM AM Peak Lift 9/20/2017 5:00:00 AM 9/20/2017 1:30:00 PM AM Peak Lift 9/20/2017 4:00:00 AM 9/20/2017 1:30:00 PM AM Peak Lift 9/20/2017 4:30:00 AM 9/20/2017 1:30:00 PM AM Peak Lift 9/20/2017 4:00:00 AM 9/20/2017 1:45:00 PM AM Peak Lift 9/20/2017 4:00:00 AM 9/20/2017 2:00:00 PM AM Peak Lift 9/20/2017 3:45:00 AM 9/20/2017 5:35:00 PM Full Day Lift 9/20/2017 6:30:00 AM 9/20/2017 7:00:00 PM Full Day Lift 9/20/2017 5:30:00 AM 9/20/2017 5:45:00 PM Full Day Lift 9/20/2017 6:00:00 AM 9/20/2017 6:05:00 PM Full Day Lift 9/20/2017 4:15:00 AM 9/20/2017 5:15:00 PM Full Day Lift 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Lift 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Lift 9/20/2017 5:30:00 AM 9/20/2017 5:33:00 PM Full Day Lift 9/20/2017 6:30:00 AM 9/20/2017 7:00:00 PM Full Day Lift 9/20/2017 5:45:00 AM 9/20/2017 6:15:00 PM Full Day Lift 9/20/2017 6:30:00 AM 9/20/2017 6:30:00 PM Full Day Lift 9/20/2017 6:30:00 AM 9/20/2017 6:00:00 PM Full Day Lift 9/20/2017 5:30:00 AM 9/20/2017 5:30:00 PM Full Day Lift 9/20/2017 5:30:00 AM 9/20/2017 5:30:00 PM Full Day Lift 9/20/2017 4:30:00 AM 9/20/2017 5:40:00 PM Full Day Lift 9/20/2017 6:30:00 AM 9/20/2017 6:30:00 PM Full Day Lift 9/20/2017 6:00:00 AM 9/20/2017 5:35:00 PM Full Day Lift 9/20/2017 6:30:00 AM 9/20/2017 6:30:00 PM Full Day Lift 9/20/2017 7:30:00 AM 9/20/2017 6:00:00 PM Full Day Lift 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Lift 9/20/2017 4:30:00 AM 9/20/2017 4:30:00 PM Full Day Lift 9/20/2017 7:00:00 AM 9/20/2017 5:30:00 PM Full Day Lift 9/20/2017 6:00:00 AM 9/20/2017 6:00:00 PM Full Day Lift 9/20/2017 6:30:00 AM 9/20/2017 6:00:00 PM Full Day Lift 9/20/2017 2:45:00 PM 9/20/ :30:00 PM PM Peak Lift 9/20/2017 2:50:00 PM 9/20/ :59:00 PM PM Peak Lift 9/20/2017 2:45:00 PM 9/20/ :30:00 PM PM Peak Lift 9/20/2017 2:45:00 PM 9/20/ :30:00 PM PM Peak Lift 9/20/2017 2:45:00 PM 9/20/ :30:00 PM PM Peak

55 SATURDAY SERVICE RUN BREAKDOWN Runs Vehicles Type StartDate Time EndDate Time Run Comp Hours Ambulatory 9/23/2017 7:00:00 AM 9/23/2017 6:00:00 PM Full Day 11.0 Pass Van Lifts Ambulatory 9/23/2017 7:00:00 AM 9/23/2017 6:00:00 PM Full Day 11.0 Full Day Lift 9/23/2017 4:30:00 AM 9/23/2017 4:30:00 PM Full Day 12.0 AM Peak Lift 9/23/2017 7:00:00 AM 9/23/2017 6:00:00 PM Full Day 11.0 PM Peak Lift 9/23/2017 5:00:00 AM 9/23/2017 5:00:00 PM Full Day Lift 9/23/2017 5:30:00 AM 9/23/2017 6:30:00 PM Full Day Lift 9/23/2017 5:45:00 AM 9/23/2017 5:45:00 PM Full Day Lift 9/23/2017 7:00:00 AM 9/23/2017 6:00:00 PM Full Day Lift 9/23/2017 4:30:00 AM 9/23/2017 4:30:00 PM Full Day Lift 9/23/2017 5:30:00 AM 9/23/2017 6:30:00 PM Full Day Lift 9/23/2017 5:00:00 AM 9/23/2017 5:00:00 PM Full Day Lift 9/23/2017 5:00:00 AM 9/23/2017 5:00:00 PM Full Day Lift 9/23/2017 6:30:00 AM 9/23/2017 6:30:00 PM Full Day Lift 9/23/2017 7:00:00 AM 9/23/2017 7:00:00 PM Full Day Lift 9/23/2017 5:00:00 AM 9/23/2017 5:00:00 PM Full Day

56 SUNDAY SERVICE RUN BREAKDOWN Runs Vehicles Type StartDate Time EndDate Time Run Comp Hours Carriers Ambulatory 9/24/2017 7:00:00 AM 9/24/2017 6:00:00 PM Full Day 11.0 Pass Van Lifts Ambulatory 9/24/2017 7:00:00 AM 9/24/2017 6:00:00 PM Full Day 11.0 Full Day Ambulatory 9/24/2017 8:00:00 AM 9/24/2017 8:00:00 PM Full Day 12.0 AM Peak Ambulatory 9/24/2017 7:00:00 AM 9/24/2017 7:00:00 PM Full Day 12.0 PM Peak Ambulatory 9/24/2017 7:00:00 AM 9/24/2017 6:00:00 PM Full Day Lift 9/24/2017 7:00:00 AM 9/24/2017 6:00:00 PM Full Day Lift 9/24/2017 6:30:00 AM 9/24/2017 4:00:00 PM Full Day Lift 9/24/2017 7:00:00 AM 9/24/2017 4:00:00 PM Full Day Lift 9/24/2017 7:00:00 AM 9/24/2017 4:00:00 PM Full Day Lift 9/24/2017 7:00:00 AM 9/24/2017 7:00:00 PM Full Day Lift 9/24/2017 6:30:00 AM 9/24/2017 6:00:00 PM Full Day Lift 9/24/2017 5:30:00 AM 9/24/2017 6:00:00 PM Full Day Lift 9/24/2017 7:00:00 AM 9/24/2017 7:00:00 PM Full Day Lift 9/24/2017 7:45:00 AM 9/24/2017 8:00:00 PM Full Day Lift 9/24/2017 6:00:00 AM 9/24/2017 4:30:00 PM Full Day

57 17. C PROCEDURE FOR CUSTOMER INQUIRIES 55

58 SEPTA Customer Service Veritas Complaint Ticketing Complaint Procedures Customer inquiries are recorded in the Veritas Ticket System. Complaints and Commendations are an important service barometer. Veritas tickets are to be handled as follows: SEPTA Customer Service Call Agents will: Enter all complaints. When using V e r i t a s agents must be sure to select the appropriate category. (i.e. For driver commendation select commendation driver. For driver complaint select driver. ) Complaints and commendations will be forwarded to CCT with appropriate details as required. CCT will review all complaints and direct them to the appropriate department for handling If a response is required by the Contractor, CCT will forward the Veritas ticket via notification and indicate what action is required by the Contractor. The Contractor shall promptly investigate the complaint and take appropriate corrective action. If no response is needed, but the Contractor should be apprised of the customer s concerns, CCT designate FYI on the subject line after the tour number. Contractor shall submit a written response for any Veritas ticket that requires a response with: the original notification, Veritas ticket number, investigation findings and corrective action taken within five (5) business days of receipt of initial notification. Responses shall be directed to the CCT contact that sent the notification. Attach all pertinent information to the . CCT anticipates making enhancements to the Veritas ticket system to allow Contactor to directly receive and report investigation findings and corrective action taken at some point in the future. The Contractor shall use the information contained in Veritas tickets to investigate and resolve complaints. The Contractor shall maintain the confidentiality of customer information related to complaints as prescribed in the Agreement. Customer Lost and Found Administration 1. The Contractor will be responsible for the direct administration of all items that customers leave behind on the vehicles; 2. All customers who report lost personal items to SEPTA will be directed to contact the appropriate Contractor for recovery of the item; 3. Contractors will be required to tag and maintain all lost personal items on their premises for a minimum of 30 days; 4. Customers should be afforded the opportunity to pick up lost personal items from the contractor facility during normal business hours each day the contractor provides service; 5. Unclaimed lost items can be disposed of after 30 days. 56

59 17. D VEHICLE CONDITION REPORT 57

60 VEHICLE CONDITION REPORT Date Time Odometer Pre-Trip Inspection Vehicle Number Driver Name Post-Trip Inspection Check each item below, if OK. Do not check defective items. STEERING MECHANISM WINDOWS TRIANGLES (3) FIRST AID KIT PARKING BRAKE START ENGINE TWO-WAY RADIO SEAT BELT CUTTER SEAT BELT RUBBER GLOVES OIL PRESSURE GAUGE TEMPERATURE GAUGE FUEL GAUGE BATTERY GAUGE DASH LIGHTS REGISTRATION ACCIDENT CLAIMS KIT INSURANCE CARD MAT VEHICLE MARKINGS / DECALS INTERIOR LIGHTS FIRE EXTINGUISHER FIRE EXTINGUISHER MOUNT W/C SECUREMENTS REAR VIEW MIRROR DEFROSTER FRONT AC/HEAT REAR AC/HEAT GAS CAP REAR VIEW MIRRORS REAR DOOR UNLOCKED REAR WINDOW CLOSED WINDSHEILD WIPERS CONVEX MIRRORS, L&R FUEL LEVEL (FULL) WHEELS AND RIMS WHEEL LUGS W/C LIFT OPERATIONAL FLUIDS (OIL, BREAK, TRANSMISSION) HEADLIGHTS TURN INDICATORS PARKING LIGHTS BRAKE LIGHTS BACKUP AND TAIL LIGHTS BACKUP ALARM WARNING FLASHERS HORN HUBCAPS TIRES ROOF VENT PASSENGER DOORS DOORS UNLOCKED STEP LIGHT INSPECTION STICKERS LICENSE PLATE INTERIOR / EXTERIOR CLEANLINESS Problems: Signatures required on reverse side 58

61 Indicate Damage & Note Comments Below Comments: Signatures required: Driver (sign & date) / / Supervisor (sign & date) / / 59

62 17. E MAINTENANCE REQUIREMENTS 60

63 Cleaner s Daily Work Record HOUSECLEANS / / DATE DESCRIPTION OF WORK 1. Sweep/Vacuum vehicle where available 2. Remove all graffiti 3. Wipe down drivers area and front of vehicle 4. Wipe down passenger section of vehicle, walls, seats, ceiling, and handrails etc. 5. Clean all interior glass and mirrors 6. Scrape all gum off floor and steps 7. Scrub back of passengers seats with brush/detergent. 8. Wipe dry all passenger seats 9. Mop/vacuum floor and steps where applicable 10. Vacuum wheel chairs floor tracking 11. Scrub securement straps 12. Scrub down interior of front and center doors, step wall areas and wipe dry Veh# Veh# Veh# Veh# Employee Signature Foreman Signature 61

64 CCT "A" INSPECTION VEHICLE # A1 A2 A3 DATE / / (Circle one) VEHICLE MILEAGE STATE INSPECTION EXPIRATION DATE HOUR METER EMISSION INSPECTION EXPIRATION DATE DESCRIPTION ADJ. OK ADDITIONAL WORK REQUIRED 1) Change engine oil/filter 2) Check transmission fluid level 3) Check power steering fluid level 4) Check engine drive belts 5) Check air filter 6) Check washer fluid level & wiper operation 7) Check tire pressure, record tread depth in 32 nd RF LF RR LR 8) Inspect cooling system & pressure test 9) Remove wheels, inspect brake system, record lining thickness in 32nd RF LF RR LR Reinstall wheels - torque to specifications 10) Inspect steering linkage 11) Inspect exhaust system 12) Lubricate chassis 13) Check axle fluid level 14) Inspect front & rear suspension 15) Check state inspection sticker, registration and insurance card. (Note exp. dates above) 16) Service batteries & load test. Check all cables & harnesses for corrosion, chaffing, 1 2 looseness & improper routing. Adjust / repair as needed. 17) Check all lights, switches & alarms 18) Check window & door operation 19) Inspect seat lock downs, seatbelts & occupant restraint systems 20) Inspect all fuel lines (pressure & return) for leaks, chaffing, improper routing. Adjust and/or make repairs as needed. 21) Check heater & air conditioning system operation 62

65 WHEELCHAIR LIFT INSPECTION ADJ. OK ADDITIONAL WORK REQUIRED INITIAL 23) Cycle w/c lift/ lubricate & adjust to manufacturer recommendations 24) Operate w/c lift and check for: Mechanical binding & misalignment (platform angle, parallel arms, lift towers, etc.) Leaking or improperly routed hydraulic tubing, cylinders, etc. Inboard / outboard roll-stop barrier operation including latch Inspect lift arm bushings, bearings, pivot pins for wear or damage Hydraulic pump operation and fluid level All mechanical lift adjustments according to manufacturer specifications Platform microswitch (up/fold, down/unfold) adjustment to manufacturer specifications Platform sensor pressure switch adjustment to manufacturer specifications Missing / damaged pinch shields, gas springs, anti-rattle bumpers Manual back-up pump & release valve operation, including hand lever Inspect control box, clips, switches and harness OTHER REPAIRS NEEDED (Circle and initial each when complete) The below signatures certify that all inspection items on this form have been checked and repaired as required, and that the vehicle meets standards for safe operation. Mechanics Signature Foremans Signature Date Date 63

66 CCT PASSENGER CAR/VAN/MINIBUS "B" INSPECTION GAS - DIESEL All Items to be Torqued to Manufacturer's Specifications B1 B2 B3 B4 ODOMETER READING: (Circle one) VEHICLE #: DATE: HOURMETER READING: REPAIRS MECH. REPAIRS MECH. DESCRIPTION MADE ADJ OK INITIAL DESCRIPTION MADE ADJ OK INITIAL General Lubricant Check floor mats Wipe clean all grease fittings & lubricate chassis Check license, owner's card, inspection stickers Check for & repair all fluid leaks Check noisy valves or unusual engine noises Check transmission oil level & condition Check steering for excessive play Check differential oil level Check windshield wipers, washer system & horn Lubricate all cables Check hour meter operation & record reading above Check power steering unit and oil level Cold wash engine & compartment Check brake master cylinder fluid level & condition Check heater operation & A/C Check solvent level, windshield washer Check speedometer operation Lube door hinges & hood latches Check accelerator Engine Check parking brake & brake adjustment Change engine oil & filter Check for air/vacuum leak Check oil pressure & record PSI Inspect & inflate tires, including spare & jack (if applicable) Check anti-freeze & record protection level Record tire tread depth in 32nd RRO LRO LRI RRI LF RF (min max ) Degrees Check radiator, surge tank, cap, hoses, etc. for leaks Check tires for abnormal wear Check water pump bearing play & fan clutch/blade Check fire extinguisher, flags, flares or equivalent Check all belts & pulleys Check for muffler & exhaust system for leaks Inspect distributor cap & rotor Body & Chassis Check P.C.V. valve & system Check exterior body damage incl. bumpers & mirrors Check crankcase breather Check all window glass & regulators Check air filters & systems Check door & hood latches Check engine idle speed & record RPM RPM Check seats, lock downs & seat belts Check power package governor Torgue lugnuts to manufacturer's specification Inspect engine mountings Check spindles, king pins & ball joints Check exhaust smoke & record OK LT Heavy Check wheel bearing - adj. Check for oil leaks Check tie rods, drag link & idler arm Inspect all fuel lines (pressure & return) for leaks, chaffing, Check wheel bearing, hub & axle seals & dust covers improper routing. Adjust and/or make repairs as needed. Tighten U-bolts & body hold down bolts Electrical Check drive line, center brg., U-joints & flanges Service batteries and load test: Inspect brake linings & record lining thickness in 32nds LF RF LR RR Battery #1 (Primary) Battery #2 (Auxillary) Inspect brake hydraulic system Check all cables & harnesses for corrossion, looseness, Inspect brake lines, hoses, valves & springs chaffing & improper routing - adjust / repair as needed. Check springs, shackle pins, center pins, etc. Check alternators & regulator output & record Inspect shock absorbers Check instrument panel & lights Perform thorough visual under vehicle inspection Check all lights, switches & alarms 64

67 Cycle w/c lift / lubricate & adjust to manufacturer recommendations Mechanical binding & misalignment (platform angle, parallel arms, lift towers, etc.) Leaking or improperly routed hydraulic tubing, cylinders, etc. Inboard / outboard roll-stop barrier operation including latch Inspect lift arm bushings, bearings, pivot pins for wear or damage Hydraulic pump operation and fluid level All mechanical lift adjustments according to manufacturer specifications Platform microswitch (up/fold, down/unfold) adjustment to manufacturer specifications Platform sensor pressure switch adjustment to manufacturer specifications Missing / damaged pinch shields, gas springs, anti-rattle bumpers Manual back-up pump & release valve operation, including hand lever Inspect control box, clips, switches and harness Inspect / clean / lubriacte all securement devices B2/B4 Inspection Only Perform wheel alignment per manufacturers specs. Replace windshield wiper blades Flush cooling system & replace anti freeze Change transmission fluid filter/screen Replace fuel filter & air intake filter Change gear oil in differential Perform engine tune up per specification Gasoline (According to manufacturer recommendation) Replace spark plugs/gap Change distributor cap & rotor Inspect ignition coils and wires Replace PCV Valve & crankcase breather Check ignition timing Diesel (According to manufacturer recommendation) Valve adjustment Check fuel injection & glow plug operation Check fuel pressure & record PSI Road Test (2 miles) Check & record any additional problems that are detected Brake operation Wheel shimmy, steering & suspension Abnormal noises Engine pulling power (circle one) Poor Fair Good Transmission Operation (circle one) Poor Fair Good Speedometer operation All instruments & gauges State Inspection Sticker Expiration - Month Year Emissions Inspection Sticker Exp. - Month Year REPORT OF ADDITIONAL REPAIRS TO BE MADE The below signatures certify that all inspection items on this form have been checked and repaired as required, and that the vehicle meets standards for safe operation. Mechanics Signature Foremans Signature Date Date 65

68 Cleaner s Daily Work Record MINICLEANS * Vehicles in service 5 consecutive days-2 times/week * Vehicles in service 7 consecutive days-3 times/week / / Date Description of Work 1. Sweep/vacuum vehicle interior 2. Remove all graffiti 3. Wipe drivers area and front of vehicle 4. Clean all interior glass and mirror 5. Wipe passenger seats 6. Mop/vacuum floor and steps were applicable 7. Wash exterior of vehicle Veh# Veh# Veh# Veh# Veh# Veh# Veh# Veh# Veh# Employee Signature Foreman Signature 66

69 PRETRIP ACCIDENT INSPECTION Date Time Odometer Pre-Trip Inspection Van Number Driver Name Attendant Name Accident Inspection Check each item below, if OK. Do not check defective items. Inside: STEERING MECHANISM WINDOWS TRIANGLES (3) FIRST AID KIT PARKING BRAKE START ENGINE TWO-WAY RADIO SEAT BELT CUTTER SEAT BELT RUBBER GLOVES OIL PRESSURE GAUGE TEMPERATURE GAUGE FUEL GAUGE BATTERY GAUGE DASH LIGHTS REGISTRATION ACCIDENT CLAIMS KIT INSURANCE CARD MAP VAN NUMBER INTERIOR LIGHTS FIRE EXTINGUISHER FIRE EXTINGUISHER COVER SECUREMENTS REAR VIEW MIRROR DRFROSTER FRONT AC/HEAT REAR AC/HEAT CLEAN GAS CAP EYEBALL MIRROR REAR DOOR UNLOCKED REAR WINDOW CLOSED WINDSHEILD WIPERS CONVEX MIRRORS, L&R AIR PRESSURE WHEELS AND RIMS VAN NOS. (4 SIDES) W/C LIFT OPERATIONAL FLUIDS (OIL, BREAK, TRANSMISSION) HEADLIGHTS TURN INDICATORS PARKING LIGHTS BRAKE LIGHTS BACKUP AND TAIL LIGHTS BACKUP ALARM WARNING FLASHERS HORN HUBCAPS TIRES TRANSPEC VENT PASSENGER DOORS DOORS UNLOCKED STEP LIGHT INSPECTION STICKERS LICENSE PLATE Problems: Supervisor s Signature: 67

70 Maintenance Violations Category 1 & 2 violations are in accordance with Section of the PA DOT vehicle equipment regulations. Category 1 Category 2 Category 3 Category 1 Violation Major defects: vehicle must be removed from service immediately and repaired before returning to revenue service (major penalty assessed). Minor defects: reported and repaired within 24 hours (minor penalty assessed). Fraudulent, improper or careless record keeping. First Offense (written warning) Second Offense (minor penalty) Third Offense (major penalty) Each Subsequent Offense (major penalty) Category 2 Violation Condition of braking systems. All braking systems and components shall be in safe operating condition. Condition of tires and wheels. All tires and wheels shall be in safe operating condition. Condition of chassis. All items on chassis shall be in safe operating condition. Condition of steering components. Steering assembly and steering machines shall be in safe operating condition. Condition of wheelchair lift and securement devices. W/C lift and securement devices shall be in safe operating condition. Condition of lamps and switches. Every required lamp or switch shall be in safe operating. Condition of glazing and mirrors. All glazing and mirrors shall meet all requirements of chapter 161 and Section of the PA DOT Vehicle Equipment Regulations. Condition of horns and warning devices. All horns and warning devices shall be in safe operating condition. Condition of exhaust system. All components of the exhaust system shall be maintained and operated to prevent engine exhaust gases from penetrating and collecting in any part of the vehicle occupied by the driver or passengers. Condition of body. All items on body shall be in safe operating condition. Condition of windshield wipers/washers. Every wiper/washer shall be in safe operating condition. 68

71 Condition of fuel systems. All components in fuel system shall be in safe operating condition. Condition of suspension. Every suspension component shall be in safe operating condition as described in Section of the PA DOT Vehicle Equipment Regulations. Required Records: a) An identification of the vehicle including company number makes, serial number, year and tire size. In addition if the operator does not own the motor vehicle, the record shall identify the name of the person furnishing the vehicle b) The means to indicate the nature and due date of the various inspection and maintenance operations to be performed. c) A record of inspection and repairs, and maintenance indicating their date and nature. d) A Driver Vehicle Condition Report for each revenue assignment noting any defects reported and repairs made. Record Retention: a) The records required by this section shall be retained where the vehicle is either housed or maintained for a period of the one year and for six months after the vehicle leaves the operators control. All records shall be delivered to SEPTA upon expiration of the contract or lease agreement. 69

72 SEPTA PARATRANSIT Air Conditioning Inspection Worksheet Date: Van#: Mileage: Mechanic: DESCRIPTION ADJ OK INITIALS 1) Check A/C Lines at Compressor 2) A/C Pressure Switches/Terminals 3) Clean Evaporator/Condenser Coil 4) Run Air Conditioning 5) Check and Record Pressures: Suction Pressure PSIG Discharge Pressure PSIG 6) Check for Freon Leaks (repair) 7) Check Compressor Oil Level 8) Check Freon Level 9) Add Freon (only if needed) Record Amount oz. 10) Replace Dryer Cartridge (if more that a 5 temperature difference inlet to outlet) 11) Recycle Freon/Recharge System (if opened for repairs) 12) Clean any signs of mechanical work 13) Record Duct Outlet Temperature at each evaporator 14) Record Ambient Temperature Outlet Temp F Outlet Temp F Ambient Temp F Repairs made/comments: 70

73 CCT - Tire Change Record Vehicle No: _ Carrier: Mileage: Date: / /20 Circle all axles that apply: LF/RF RR/LR RRI/RRO/LRI/LRO Reason for tire(s) change: Note: Tires must always be correctly matched. Inspect all tires on vehicle to ensure tires and wheels are of the same type, brand, tread design, load and speed ratings, and approximate tread depth. Correct matching of front and rear tires is essential to obtain optimum performance and safe handling. Mechanic Procedures Initials *Follow procedures for dual rear wheel vehicles on both front and rear axle tire changes. Single Rear Wheel Vehicles #1 Examine all lug nuts and wheel studs for damaged threads. Replace damaged and adjacent wheel studs and lug nuts as required. #2 Remove all rust, corrosion, dirt, paint buildup, burrs and foreign materials from the mounting surface of the brake drum or wheel hub and mounting surface on wheels to be installed. Follow procedure to prepare the mounting surface on both sides of wheels used on dual rear wheel vehicles. #3a Visually inspect wheels to be installed for worn or elongated hub or stud holes and/or cracks. Check mounting surface on each wheel to be installed with a straight edge per OEM Shop Manual. #3b Paint mounting surfaces on wheels with thin coat of fast drying primer. N/A #4a Install wheels on vehicle being careful not to damage wheel stud threads. Ensure wheels are flush with hub mounting surface. Use proper wheel and tire size for model year / vehicle type. Ensure wheels equipped with tire pressure sensors are used on appropriate models. #4b Align wheels using the small indexing hole (located between wheel stud holes) with the hub alignment pin on the hub-mounting surface. On rear axle, install and align outer wheel flush against inner wheel with the hub alignment pin protruding through the wheel index hole. Ensure valve stems are accessible on inner and outer wheels to adjust tire pressures. N/A CONTINUED ON REVERSE SIDE OF CARD (signatures required) *Dual Rear Wheel Vehicles 71

74 CCT - Tire Change Record (Cont.) Mechanic Procedures Initials *Follow procedures for dual rear wheel vehicles on both front and rear axle tire changes. #5a On two-piece cone lug nuts, lubricate the contact surfaces between the lug nut and cone washer with one drop of motor oil. Never apply lubricant directly on wheel stud or lug nut threads. #5b Install lug nuts. Run up snug using a crisscross pattern with hand or low power air wrench to minimize run out. #6 Torque lug nuts with torque wrench to OEM specification. Use crisscross pattern to minimize run out. OEM Specifications: Ford Taurus ft. lbs. C&E Ford E350 SRW & E450 DRW ft. #7 Adjust tire pressure to OEM specification. #8 Paint wheels as required: Ford E350 SRW Grey, 2008 and newer E350-E450 SRW/DRW w/ tire pressure sensor White, 2013Ford Taurus Black. Install WHEEL- CHECK LOOSE WHEEL NUT INDICATOR #73709 BY IMPERIAL SUPPLY LLC or approved equal on all wheel lug nuts, except sedans Single Rear Wheel Vehicles N/A *Dual Rear Wheel Vehicles The below signatures certify that procedures 1 thru 8 have been performed as required on both sides of this record. / /20 / /20 Mechanic s signature Date Maintenance Manager s signature Date Mechanic Initials Procedures *Follow procedures for dual rear wheel vehicles on both front and rear axle tire changes. Single Rear Wheel Vehicles *Dual Rear Wheel Vehicles #9 After vehicle has run in service for 1 to 2 days, recheck with torque wrench to OEM specifications & step #6 as noted above. Reposition WHEEL-CHECK LOOSE WHEEL NUT INDICATORS as required. N/A The below signatures certify that procedure 9 has been performed as required above. / /20 / /20 Mechanic s signature Date Maintenance Manager s signature Date 72

75 17. F DRIVER RELEASE INFORMATION 73

76 RELEASE OF INFORMATION CONCERNING CRIMINAL RECORD INFORMATION AND CERTAIN MEDICAL TEST RESULTS I, (Name of Individual:) in consideration of (Name of Company:) s evaluation of my employment application or in consideration for my employment with said Company in a position involving Paratransit service for the Southeastern Pennsylvania Transportation Authority ( the Authority ), do hereby authorize said Company (hereinafter employer ) and/or the Authority and their authorized officers, employees and representatives to obtain from criminal justice agencies information concerning the content (if any) of my current criminal record, and to obtain from any physician (s), hospital (s), clinic (s), laboratories and any other licensed/professional person (s) and institution (s) having such information, any and all information concerning any drug and alcohol test results (including measurements leading to such results) for any test (s) taken in the course of my application for employment or employment with the above-named employer. I further authorize employer and Authority and their authorized officers, employees and representatives to exchange between themselves such information concerning my personnel record and information from such criminal justice agencies and the above-referenced medical/scientific persons and institutions. I further authorize the Authority to release to any other Company to whom I may apply for employment to perform Paratransit-related services for the Authority, any information the Authority may learn as a result of my employment with, and/or application for employment with, the above-referenced employer, as a result of exchanges of information between SEPTA and the above-referenced employer, and any other information provided to SEPTA and/or the above-reference employer, either as a result of the use of this Release of Information or otherwise, from any third party or parties. I further authorize employer and Authority to provide a photographic copy, in lieu of the original, of this Release of Information, to any criminal justice agency, and to any physician (s), hospital (s), clinic (s), laboratory (ies) and any other licensed/professional medical/scientific person (s), and institutions, as good and sufficient evidence of my full and complete authorization to such criminal justice agencies and to such medical/scientific person (s), and institution (s), that they may at time or times promptly release such information, including copies of such information from their files, to employer and/or to the Authority, and its or their authorized officers, employees or representatives. Signature of Applicant/Employee (Type name below with current address) (Date of Signature) 74

77 17. G EMERGENCY WEATHER PLAN 75

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