Guide to Content. Broker Assess

Transcription

1 Guide to Content

2 Contents Assess is a web based system, written specifically from a general insurance perspective and designed to help you meet your organisation s training and competency requirements. There are over 450 courses and 5,000 assessment questions available in Assess. These are spread across eight definitive catalogues, each designed to comprehensively cover a particular aspect of the general insurance industry. Assess covers everything from the basic principles of insurance and regulation to the more technical areas. This guide to content details the full suite of learning material available in Assess. Introduction to Insurance The London Market Foundations of General Insurance Regulation and Compliance Personal Lines Commercial Lines Specialisms The Workplace

3 Introduction to Insurance Starting from the basics and working upwards, this catalogue provides a straightforward introduction to the world of insurance a world which, especially for newcomers, can often seem confusing. Complex terminology and systems are logically explained and placed into context, with the aim of developing a strong working knowledge of all the essential ideas. These modules are aimed very much at new starters to insurance. Risk and Insurance Classes of General Insurance The Insurance Market Contract and Agency Insurable Interest and Utmost Good Faith Average and Proximate Cause Indemnity Contribution and Subrogation Insurance Regulation and Legislation Ethics, Corporate Governance and Internal Controls Claims 15 15

4 The London Market London s links to the world of insurance date back hundreds of years, and these links are still strong today. The UK insurance market is the largest in Europe, with London very much at its centre. This catalogue looks at how the London market operates, over the course of fourteen modules covering everything from the basics (the origins of the market, its structures and associations) to the more involved processes (delegated authority and binding agreements, regulations and legal requirements) and everything in between. These modules provide a comprehensive overview that will be useful as part of an induction for those new to the area, or as part of ongoing learning. Development of the London Market Structure and Associations Presenting Risks - the Role of the Broker Underwriting Risks and Determining Premiums - the Role of the Underwriter Claims Handling Application of Insurance Principles Overview of Classes of Business Regulatory Overview Legal Requirements Reinsurance in the London Market Security The Insurance Cycle The Insurance Contract Delegated Authority and Binding Agreements 40 22

5 Foundations of General Insurance These modules establish the key functions of general insurance, from the market in which insurance providers operate to the practicalities of underwriting cover and handling claims in a real-world context. Also included is an in-depth analysis of general insurance from the point of view of broking operations. Insurance Market London Market Outsourcing and Offshoring The UK Insurance Market and its Position in the World Insurance Principles Principles of Insurance Risks, Perils and Hazards The Insurance Act Underwriting Introduction to Underwriting Policy Construction and Wording Subjectivities, Conditions Precedent and Warranties Claims Claims Handling Claims Litigation Loss Adjusting Fraud Regulation of Claims Management Services Legal Agency Law Contract Law Finance General Insurance Accounting Lloyd s Accounting and Regulation Premium Finance Reinsurance Reinsurance 65 25

6 Foundations of General Insurance Broker Operations Trading in a Commercial Market Broker New Business Development Presentation of Risk Information to Insurers Presentation of Quotation Information to Clients The Broker-Client Relationship Binding and Delegated Authority Agreements Customer Retention Role of the Broker in Designing Insurance Programmes Key Broking Processes Sub-broking Wholesale Market 40 20

7 Regulation and Compliance The regulatory environment in which the insurance industry operates can initially seem complex; these modules demystify it by approaching the issues involved logically and clearly. From the role of the Financial Conduct Authority and the provisions of key regulatory legislation to the proper handling of complaints and fair treatment of customers, these modules provide a thorough grounding in all aspects of regulation and compliance. General Insurance Regulation Consumer Credit ICOBS Training and Competence Professional Duties Introduction to the Financial Conduct Authority (FCA) Introduction to the Prudential Regulation Authority (PRA) Managing Conflicts of Interest Financial Crime Countering Bribery and Corruption Money Laundering and How You Can Prevent It How to Comply with the Data Protection Act Information Security Complying with Sanctions Fighting Fraud Whistleblowing with Confidence Customer Due Diligence Management Regulation for Managers Regulatory Supervision - Firm Systematic Framework for Brokers Regulatory Supervision - Form Systematic Framework for Insurers Approved Persons PRA Approved Persons and the Senior Insurance Managers Regime Practical Risk Management for Insurance Brokers Solvency II 30 20

8 Regulation and Compliance Managing the Customer Client Money Complaint Handling Conduct risk and Treating Customers Fairly Treating Customers Fairly for Managers Vulnerable Customers Customer Service 45 20

9 Personal Lines From home insurance to classic car cover, consumer insurance products are the focus of this selection of modules. Each type of insurance is analysed from the perspectives of the policy cover provided, all relevant underwriting and broking considerations, and the claims handling process. Home Insurance Home Insurance Overview 10 0 Buildings Buildings - Overview 10 0 Buildings - Policy Cover Buildings - Underwriting Buildings - Claims Buildings - Broking Contents Contents - Overview 10 0 Contents - Policy Cover Contents - Underwriting Contents - Claims Contents - Broking Extensions of Cover Extensions - Overview 5 0 Extensions - Policy Cover Extensions - Underwriting Extensions - Claims Extensions - Broking High Net Worth High Net Worth - Overview 5 0 High Net Worth - Policy Cover High Net Worth - Underwriting High Net Worth - Claims 15 0 High Net Worth - Broking 5 10

10 Personal Lines Listed Buildings Listed Buildings - Overview 25 0 Listed Buildings - Claims 5 0 Listed Buildings - Broking 5 0 Liability Cover Under Home Policies Liability Cover Under Home Insurance - Overview 5 0 Liability Cover Under Home Insurance - Policy Cover Liability Cover Under Home Insurance - Claims Liability Cover Under Home Insurance - Underwriting 5 0 Liability Cover Under Home Insurance - Broking 5 0 Blocks of Flats Blocks of Flats - Overview 10 0 Blocks of Flats - Policy Cover Blocks of Flats - Underwriting 5 0 Blocks of Flats - Claims 5 0 Blocks of Flats - Broking 5 0 Caravans Caravans - Overview 10 0 Caravans - Policy Cover Caravans - Underwriting Caravans - Claims 5 0 Caravans - Broking 5 0 Yachts and Small Craft Yachts and Small Craft - Overview 5 0 Yachts and Small Craft - Policy Cover Yachts and Small Craft - Underwriting Yachts and Small Craft - Claims 5 0 Yachts and Small Craft - Broking 5 0 Legal Expenses Legal Expenses - Overview 5 0 Legal Expenses - Policy Cover 35 20

11 Personal Lines Private Motor Private Moter Insurance - Overview 5 0 Motor Insurance Legislation Private Car Private Car - Overview 10 0 Private Car - Policy Cover Private Car - Underwriting Private Car - Claims Private Car - Broking 5 20 Classic Cars Classic Cars - Overview 5 0 Classic Cars - Policy Cover Classic Cars - Underwriting Classic Cars - Claims 5 0 Classic Cars - Broking Ancillary Covers Motor Ancillary Insurance - Overview 5 0 Mototr Ancillary Insurancce - Policy Cover Motor Legal Expenses Motor Legal Expenses - Overview 5 0 Motor Legal Expenses - Policy Cover Motor Legal Expenses - Underwriting 5 0 Motor Legal Expenses - Claims 5 0 Motor Legal Expenses - Broking 5 0 Motorcycles Motorcycles - Overview 5 0 Motorcycles - Policy Cover Motorcycles - Underwriting Motorcycles - Claims 5 0 Motorcycles - Broking 5 0

12 Personal Lines Private Medical Private Medical - Overview 10 0 Private Medical - Policy Cover Private Medical - Underwriting Private Medical - Claims Private Medical - Broking Critical Illness Critical Illness - Overview 10 0 Critical Illness - Policy Cover Critical Illness - Underwriting Critical Illness - Claims Critical Illness - Broking Personal Accident Personal Accident - Overview 20 0 Personal Accident - Policy Cover Personal Accident - Underwriting Personal Accident - Claims 10 0 Personal Accident - Broking Group Personal Accident Group Personal Accident - Overview 10 0 Group Personal Accident - Policy Cover Group Personal Accident - Underwriting Group Personal Accident - Claims 10 0 Group Personal Accident - Broking Travel Travel - Overview 10 0 Travel - Policy Cover Travel - Underwriting Travel - Claims Travel - Broking 30 10

13 Personal Lines Pet Insurance Pet Insurance - Overview 10 0 Pet Insurance - Policy Cover Pet Insurance - Underwriting Pet Insurance - Claims Pet Insurance - Broking Horses and Ponies Horses and Ponies - Overview 10 0 Horses and Ponies - Policy Cover Horses and Ponies - Underwriting Horses and Ponies - Claims Horses and Ponies - Broking Payment Protection Insurance Payment Protection Insurance - Overview 10 0 Payment Protection Insurance - Policy Cover Payment Protection Insurance - Underwriting Payment Protection Insurance - Claims Payment Protection Insurance - Broking Personal Miscellaneous Risks Personal Miscellaneous Risks - Overview 70 0 Personal Miscellaneous Risks - Policy Cover Personal Miscellaneous Risks - Underwriting 5 0 Personal Miscellaneous Risks - Claims 5 0 Personal Miscellaneous Risks - Broking 5 0

14 Commercial Lines How do organisations insure against the range of risks to which they might be exposed? The modules in this catalogue address this question by looking at insurance products relating to comercial activity in three key categories. Commercial property is covered in detail from premises to landlords cover to theft and risk management. Vehicles used for business purposes are also covered. Lastly, the issue of commercial liability is addressed. Specific types of insurance are examined in terms of policy cover, underwriting, broking and claims. Commercial Property Commercial Property - Overview 5 0 Commercial Property - Policy Cover Commercial Property - Underwriting Commercial Property - Claims Commercial Property - Broking Landlord Insurance Landlord Insurance - Overview 10 0 Landlord Insurance - Policy Cover Landlord Insurance - Underwriting Landlord Insurance - Claims Landlord Insurance - Broking Fidelity Guarantee Fidelity Guarantee - Overview 5 0 Fidelity Guarantee - Policy Cover Fidelity Guarantee - Underwriting Fidelity Guarantee - Claims Fidelity Guarantee - Broking Theft Theft - Overview 10 0 Theft - Policy Cover Theft - Underwriting 5 0 Theft - Claims 5 0 Theft - Broking 5 0 Terrorism Terrorism - Overview 10 0 Terrorism - Policy Cover Terrorism - Underwriting 5 0 Terrorism - Claims 5 0 Terrorism - Broking 5 0

15 Commercial Lines Goods in Transit Goods in Transit - Overview 5 0 Goods in Transit - Policy Cover Goods in Transit - Underwriting 5 0 Goods in Transit - Claims 5 0 Goods in Transit - Broking 5 0 Limiting the Risk Risk Management Risk Surveying Sprinkler Systems and Sprinkler Leakage Insurance Business Interruption Business Interruption - Overview 5 0 Business Interruption - Policy Cover Business Interruption - Underwriting Business Interruption - Claims Business Interruption - Broking Business Continuity Planning Commercial Packages Commercial Packages - Overview 15 0 Commercial Packages - Policy Cover Commercial Packages - Underwriting 5 0 Commercial Packages - Claims 5 0 Commercial Packages - Broking 5 0 Engineering Engineering Insurance - Overview 10 0 Engineering Insurance - Policy Cover Engineering Insurance - Underwriting 40 0 Engineering Insurance - Claims 5 0 Engineering Insurance - Broking 5 0 Engineering Insurance - Statutory Inspection Requirements 5 20

16 Commercial Lines Commercial Motor Commercial Motor - Overview 10 0 Commercial Vehicle Commercial Vehicle - Overview 5 0 Commercial Vehicle - Policy Cover Commercial Vehicle - Underwriting Commercial Vehicle - Claims Commercial Vehicle - Broking Motor Fleet Motor Fleet - Overview 5 0 Motor Fleet - Policy Cover Motor Fleet - Underwriting Motor Fleet - Claims 5 0 Motor Fleet - Broking Motor Trade Motor Trade - Overview 10 0 Motor Trade - Policy Cover Motor Trade - Underwriting Motor Trade - Claims 5 0 Motor Trade - Broking Private Vehicles Used for Business Private Vehicles Used for Business Vehicles for Public and Private Hire Vehicles for Public and Private Hire Commercial Liability Introduction to Liability and How it Arises Public Liability Public Liability - Overview 10 0 Public Liability - Policy Cover Public Liability - Underwriting (Work Away) Public Liability - Underwriting (Premises) Public Liability - Claims Public Liability - Broking 25 10

17 Commercial Lines Employers Liability Employers Liability - Overview 10 0 Employers Liability - Policy Cover Employers Liability - Underwriting Employers Liability - Claims Employers Liability - Broking Products Liability Products Liability - Overview 5 0 Products Liability - Policy Cover Products Liability - Underwriting Products Liability - Claims Products Liability - Broking Directors and Officers Liability Directors and Officers - Overview 10 0 Directors and Officers - Policy Cover Directors and Officers - Underwriting Directors and Officers - Claims Directors and Officers - Broking Professional Indemnity Professional Indemnity - Overview 15 0 Professional Indemnity - Policy Cover Professional Indemnity - Underwriting Professional Indemnity - Claims Professional Indemnity - Broking Employment Practices Employment Practices Insurance - Overview 5 0 Employment Practices Insurance - Policy Cover Employment Practices Insurance -Underwriting Employment Practices Insurance -Claims 5 10 Employment Practices Insurance - Broking Personal Injury Personal Injury Claims - Injury and Property Damage Personal Injury Claims - Disease and Fatal Accidents 65 20

18 Commercial Lines Errors and Omissions Errors and Omissions - Overview 10 0 Errors and Omissions - Policy Cover Errors and Omissions - Underwriting Errors and Omissions - Claims Errors and Omissions - Broking Product Recall Product Recall - Overview 10 0 Product Recall - Policy Cover Product Recall - Underwriting Product Recall - Claims Product Recall - Broking Contractors All Risks Contractors All Risks - Overview 10 0 Contractors All Risks - Policy Cover Contractors All Risks - Underwriting Contractors All Risks - Claims Contractors All Risks - Broking Contract Works - Contract Conditions Farming and Agriculture Farming and Agriculture - Overview 10 0 Farming and Agriculture - Policy Cover Farming and Agriculture - Underwriting Farming and Agriculture - Claims Farming and Agriculture - Broking Livestock Livestock - Overview 5 0 Livestock - Policy Cover Livestock - Underwriting Livestock - Claims 5 0 Livestock - Broking 5 0

19 Commercial Lines Agricultural Vehicles Agricultural Vehicles - Overview 5 0 Agricultural Vehicles - Policy Cover Agricultural Vehicles - Underwriting Agricultural Vehicles - Claims 5 10 Agricultural Vehicles - Broking Commercial Miscellaneous Risks Commercial Miscellaneous Risks - Overview 10 0 Commercial Miscellaneous Risks - Policy Cover Commercial Miscellaneous Risks - Underwriting 5 0 Commercial Miscellaneous Risks - Claims 5 0 Commercial Miscellaneous Risks - Broking 5 0 Commercial Legal Expenses Commercial Legal Expenses - Overview 10 0 Commercial Legal Expenses - Policy Cover Commercial Legal Expenses - Underwriting 5 0 Commercial Legal Expenses - Claims 5 10 Commercial Legal Expenses - Broking 5 10 Health and Safety Noise at Work Asbestos Manual Handling Display Screen Equipment Reporting Injuries, Diseases and Dangerous Occurrences (RIDDOR) Fire Regulations and Risk Assessment 5 10 Hazardous Substances Upper Limb Disorders Work-related Stress Health and Safety, Legislation and Insurance 35 20

20 Specialisms Specialised industries require specialised insurance cover. In the modules featured here, the focus is on examining the challenges posed by providing insurance in several unique fields - including marine and aviation risks, as well as contemporary concerns such as cyber attacks and pollution. Marine Marine - Overview 10 0 Freight Freight Liability - Overview 10 0 Freight Liability - Policy Cover Freight Liability - Underwriting Freight Liability - Claims Freight Liability - Broking Freight Liability - CMR Convention Cargo Marine Cargo - Overview 10 0 Marine Cargo - Policy Cover Marine Cargo - Underwriting Marine Cargo - Claims Marine Cargo - Broking Hull Marine Hull Insurance - Overview 10 0 Marine Hull Insurance - Policy Cover Marine Hull Insurance - Underwriting Marine Hull Insurance - Claims Marine Hull Insurance - Broking Aviation Aviation Insurance - Overview 10 0 Aviation Insurance - Policy Cover Aviation Insurance - Underwriting Aviation Insurance - Claims Aviation Insurance - Broking Aviation Insurance - Convention and Legal Requirements 40 10

21 Specialisms Cyber Risks Digital and Cyber Risks - Overview 10 0 Digital and Cyber Risks - Policy Cover Digital and Cyber Risks - Underwriting Digital and Cyber Risks - Claims Digital and Cyber Risks - Broking Pollution Pollution and Environmental Risks - Overview 15 0 Pollution and Environmental Risks - Policy Cover Pollution and Environmental Risks - Underwriting Pollution and Environmental Risks - Claims Pollution and Environmental Risks - Broking Energy Risks Energy Risks - Overview 10 0 Energy Risks - Policy Cover Energy Risks - Underwriting Energy Risks - Claims Energy Risks - Broking Energy Risks - Detailed Policy Wordings 55 0 Bloodstock Bloodstock - Overview 5 0 Bloodstock - Policy Cover Bloodstock - Underwriting Bloodstock - Claims Bloodstock - Broking Global Global Insurance - Overview 10 0 Global Insurance - Policy Cover Global Insurance - Underwriting Global Insurance - Claims Global Insurance - Broking 20 10

22 Specialisms Political Political Risks - Overview 10 0 Political Risks - Policy Cover Political Risks - Underwriting Political Risks - Claims Political Risks - Broking Political Violence, Kidnap and Ransom - Overview 10 0 Political Violence, Kidnap and Ransom - Policy Cover Political Violence, Kidnap and Ransom - Underwriting Political Violence, Kidnap and Ransom - Claims Political Violence, Kidnap and Ransom - Broking Jewellers Block, Fine Art and Specie Jewellers Block, Fine Art and Specie - Overview 5 0 Jewellers Block, Fine Art and Specie - Policy Cover Jewellers Block, Fine Art and Specie - Underwriting Jewellers Block, Fine Art and Specie - Claims Jewellers Block, Fine Art and Specie - Broking 10 10

23 The Workplace Modern businesses require a boad range of skills and aptitudes in order to operate successfully. In this selection of modules, key strategies for tackling a range of issues and tasks including managing people, effective leadership and personal development are set out and explored in detail, providing learners with useful ideas to apply in the real world. These courses offer both e-learning and video based material Workplace Legislation Diversity, Equality and Discrimination 10 - Time Management An Introduction to Time Management 35 - Prioritising Projects (Video) 4 - Making Your To-do List Work For You 4 - How Do I Deal With Interruptions (Video) 2 - How Do I Manage My (Video) 2 - Communications Skills How Do I Become a Better Listener? 5 - Why Are Questions Important? 35 - How Do I Ask Open Questions? 5 - Using Probing Questions 30 - Presenting Skills Preparing for Presentations 50 - Delivering Presentations 40 - Meetings Running Effective Meetings (Video) 4 - Getting the Result You Want Out of Meetings (Video) 2 - Organising and Running Effective Meetings 30 - Coaching and Delegation The Role of The Coach 30 - Delegation 45 - Appraisals Overview of Performance Appraisal 35 - Ongoing Appraisal 25 - Preparing for the Appraisal 25 - Appraisal Discussion 40 -

24 The Workplace Job Descriptions and Objective Setting Writing Job Descriptions and Person Specifications 40 - How Do I Write Objectives? (Video) 2 - Why Bother With Objectives? (Video) 1 - Creating Smarter Objectives 30 - Performance Management How Do I Highlight the Impact of Poor Behaviour? (Video) 2 - How Do I Explain the Consequences of Bad Behaviour? (Video) 2 - Dealing With Poor Performance (Video) 2 - Encouraging Creativity in Teams (Video) 5 - Resolving Conflict in Teams Video) 5 - Health and Safety An Introduction to Health and Safety at Work 45 - Slips, Trips and Falls 50 - Display Screen Equipment and Work Safety 45 - Repetitve Strain Injury (RSI) 45 -

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