PRESS RELEASE AXA ADDS GENERAL INSURANCE SOLUTIONS AT 34 POST OFFICES TO BETTER SERVE CUSTOMERS JOINTLY RELEASED BY AXA & SINGAPORE POST

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PRESS RELEASE JOINTLY RELEASED BY AXA & SINGAPORE POST SINGAPORE, 13 APRIL 2015 AXA ADDS GENERAL

enquire or purchase life and general insurance solutions from AXA@POST branches.

Dr Wolfgang Baier, Group CEO of SingPost, and Mr Jean-Louis Laurent Josi, CEO of AXA Asia, at the

At an official AXA@POST launch celebration today, AXA announced that it is introducing its

1 PRESS RELEASE JOINTLY RELEASED BY AXA & SINGAPORE POST SINGAPORE, 13 APRIL 2015 AXA ADDS GENERAL INSURANCE SOLUTIONS AT 34 POST OFFICES TO BETTER SERVE CUSTOMERS - From tomorrow, customers may enquire or purchase life and general insurance solutions from AXA@POST branches. Business Insurance Solutions will be available at AXA@POST by Q Dr Wolfgang Baier, Group CEO of SingPost, and Mr Jean-Louis Laurent Josi, CEO of AXA Asia, at the AXA@POST launch celebration. At an official AXA@POST launch celebration today, AXA announced that it is introducing its general insurance solutions, in addition to its current life insurance solutions, to AXA@POST branches. General insurance solutions will be available at AXA@POST from tomorrow. The move comes after AXA, one of the world s

2 largest insurers, announced in July 2013 an exclusive 10-year postassurance partnership with Singapore Post Limited (SingPost) to sell life insurance in 34 post offices across Singapore. Whether they are seeking insurance solutions for their car, home, and travels, to savings, life protection and investment plans, customers can go to any of its current 34 branches to make enquiries and purchase insurance for all types of coverage to suit their needs. Mrs Doina Palici-Chehab, Chief Executive Officer of AXA Insurance Singapore, said, is an important part of our business strategy to expand our customer touch-points and bring insurance closer to our customers in Singapore. Today, I am pleased to be able to complete our insurance protection efforts by adding general insurance solutions. AXA is introducing mobile device systems for customers at AXA@POST outlets, offering ease of applications and browsing of information at one touch. Shared Mr Glenn Williams, AXA Life Insurance Singapore Chief Executive Officer, We started operations for AXA@POST early this year and I am very pleased to see a strong take-up at all the branches. With general insurance now available, we are certain that more Singaporeans will benefit from a broader choice of channels and touch-points to go to for their insurance protection needs. In addition, AXA revealed that it also has plans to offer business solutions at AXA@POST by Q It will also expand into 10 more SingPost branches, reaching a total of 44 SingPost outlets by the end of This is a strategy that will further reach out to and present customers a holistic suite of protection solutions at a one-stop destination. Ms Marjorie Ooi, SingPost s Senior Vice President for Financial Services: Our post offices are well placed to make insurance solutions accessible to people from all walks of life. Long served as hubs for customers, post offices provide choice and convenience to our customers, increasingly so as we continue to remodel our post offices to provide a more digital and seamless retail experience. We leverage also our omni-channel capability to offer AXA@POST beyond the traditional brick and mortar model, allowing customers to access insurance solutions round the clock via our digital platforms. This aligns with SingPost s ongoing transformation to provide a more seamless, integrated omni-channel experience to our customers, Ms Ooi added. With tablets on hand, SingPost s financial service ambassadors engage customers through a digital interactive platform before referring them to AXA financial consultants stationed at AXA@POST branches. Apart from accessing life and general insurance at post offices, customers will also be able to purchase general insurance via SingPost s digital assets such as singpost.com, mysam.sg and omigo.com.sg. Customers eligible for the AXA Rewards can also select their gifts via Omigo, and have their items delivered right to their doorstep by SingPost s couriers.

3 To celebrate the introduction of general insurance solutions to customers at will be able to enjoy a 15% discount on car insurance SmartDrive, and 20% off SmartTraveller, SmartHome, and SmartCover to protect travel plans, the home, and against personal accidents respectively. The promotion is valid until 30 June #END#

4 Factsheet for 1. What is is a new retail channel born from an exclusive postassurance partnership between AXA and SingPost to offer AXA insurance solutions at SingPost branches. With SingPost s extensive network, AXA hopes to bring its holistic suite of insurance products even closer to its customers. AXA@POST customers will be able to purchase new insurance policies, and service their existing insurance policies, with even greater ease and convenience at 34 selected post offices. 2. What are the services offered at AXA@POST? With AXA@POST, individuals can look forward to a convenient and hassle-free experience if they wish to enquire about, or purchase, AXA s insurance solutions. Each branch is staffed with a financial consultant from AXA, who will be able to assist them in finding the best protection solutions for their needs. Since January 2015, AXA@POST has been offering a full suite of life insurance solutions, including for the first time in SingPost, access to a shariah-compliant fund through AXA s investment-linked plans INSPIRE and Pulsar. From April this year, AXA will expand this range of insurance products to include general insurance products, such as car, home, and travel insurance plans. It is also targeting to offer insurance solutions for businesses by end Going beyond enquiries and purchases, customers will also be able to approach AXA s financial consultants for after-sales services such as simple update of particulars and reviews of their policies. 3. Where is AXA@POST located? AXA@POST is conveniently located at 34 SingPost branches around the island. (Please refer to Annex A for the locations of the branches.) As part of AXA s commitment to provide greater accessibility and convenience to its customers, there will be an additional 10 AXA@Post branches to 44, by end What is the business model at AXA@POST? All financial consultants based in AXA@POST are certified AXA financial consultants assigned there to help SingPost customers with their financial planning. 1

5 5. Where else can customers access In addition to the convenience of enquiring or purchasing life and general insurance at selected branches, customers can access SingPost s digital assets, singpost.com, mysam.sg and omigo.com.sg to purchase general insurance. 6. Insurance solutions have been offered at SingPost branches before this year. What is so special about AXA@POST? In the past, insurance solutions at SingPost were provided by multiple insurance companies. With AXA@POST, the customer only needs to deal with a single insurance company for all his insurance needs. At AXA, we truly believe in needs based solutions and are committed to providing a complete suite of relevant products to customers. For example, the jet-setting crowd may be interested in GlobalCare, a comprehensive international health insurance plan. For customers interested in shariahcompliant funds, AXA is offering access to one through its investment-linked plans INSPIRE and Pulsar. (Please refer to Annex B for the complete list of solutions currently available through AXA@POST.) 7. Will there be special promotions/ discounts on the insurance solutions if customers purchase policies at AXA@POST? From now until 30 June 2015, customers will be able to enjoy 20% off insurance plans for the travel needs, personal accident, and home (SmartTraveller, SmartCover, and SmartHome respectively). They can also enjoy 15% off their premiums for car insurance SmartDrive. 8. If a policy is purchased at a particular AXA@POST office, can it be serviced at other locations? Customers who purchase an insurance policy at one AXA@POST branch will be able to approach AXA financial consultants at other branches for after-sales services. This is part of the convenient and hassle-free experience that AXA hopes to bring to its customers. 9. Is the servicing of policy only for insurance policies bought specifically from AXA@POST? AXA@POST customers will be able to get their insurance policies serviced at any AXA@POST branch. Customers being serviced by existing AXA financial consultants are encouraged to seek assistance on enquiries specific to their existing policies from their financial consultants for a more personal experience. 2

6 Annex A No. Name of Post Office Central 1. Alexandra 2. Ghim Moh 3. Harbourfront 4. Bukit Merah Central 5. Marine Parade 6. Potong Pasir CC 7. Singapore Post Centre 8. Tanglin 9. Toa Payoh 10. Towner CBD 11. Bras Basah 12. Chinatown 13. Orchard Ion 3

7 14. Robinson 15. Suntec City 16. Tanjong Pagar West 17. Bukit Batok Central 18. Bukit Panjang 19. Choa Chu Kang Central 20. Clementi Mall 21. IMM 22. Jurong Point 23. Jurong West North 24. Sembawang 25. Woodlands Central 26. Yishun Central North-East 27. Ang Mo Kio Central 4

8 28. Hougang Central 29. Punggol 30. Sengkang Central 31. Serangoon Central East 32. Bedok Central 33. Pasir Ris 34. Tampines Central 5

9 Annex B Life insurance solutions available at AXA@POST 1 Term Protector 2 Living Enhancer 3 Early Stage CritiCare 4 INSPIRE TM - FlexiProtector 5 NSPIRE TM - FlexiSaver 6 INSPIRE TM Single Premium 7 Pulsar 8 GlobalCare Health Plan 9 Life Exentials 10 Retire Happy 11 SavvySaver 12 Max Saver 13 MumCare 6

10 General insurance solutions available at 1 SmartDrive 2 SmartTraveller 3 SmartCover 4 SmartHome 7

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