More Power For mercer

Transcription

1 R Guardian in sync Mercer More Power For mercer Guardian solutions for your customers

2 Corporate Overview A POWERFUL HISTORY of PROVEN PERFORMANCE Since Guardian s founding in 1860, we have been dedicated to individuals, families, and their businesses. This dedication has been rewarded by our ongoing success and high customer satisfaction. As one of the largest mutual insurance companies in the United States, we have over $7.3 billion in capital and $1.5 billion in operating income. 1 And we ve been a Fortune 500 company for the last 21 years. 2 That s staying power our customers have counted on for over 155 years. Aspiration Be the trusted mutual partner, delivering financial security how, when, and where our clients prefer. Guardian Products Group Benefits Dental, Vision, Disability, Absence Management, Life, Stop Loss, Travel Protection, and Supplemental Health available to employees in the workplace Life Insurance Whole, Term, Universal, and Variable life insurance policies to provide financial protection for individuals and their loved ones Disability Income Insurance Full suite of products to help meet the income protection needs of individuals, employers, and small business owners Annuities Variable, Fixed, Immediate and Deferred income annuities designed to provide a guaranteed source of lifetime income in retirement 401(k) Specifically designed to help small businesses provide employees with retirement funding vehicles that enable them to save for the long term, utilizing 401(k) and qualified plan solutions Financial Strength The fact that Guardian has consistently received high ratings across the board for years reflects the strength and dependability our customers rely on. 1 A++ A.M. Best Company (Superior highest of 15 ratings) AA+ Fitch (Very strong 2nd highest of 21 ratings) Aa2 Moody s Investors Service (Excellent 3rd highest of 21 ratings) AA+ Standard & Poor s (Very Strong 2nd highest of 22 ratings) 98 Comdex Ranking 2 Corporate Values We are committed to maintaining our high-performing organization through strong talent and our enduring, time-tested values: People Count We Do the Right Thing We Hold Ourselves to Very High Standards 1 As of 12/31/15, before taxes and dividends to policyholders. 2 Fortune Magazine, For Agent/Broker Use Only. Not For Use With The General Public. 1 The ratings of The Guardian Life Insurance Company of America quoted here are as of 12/31/15 and are subject to change. The ratings earned by Guardian do not apply to the investments issued by GIAC or distributed through PAS. 2 Comdex is not a rating, but a composite of all ratings that a company has received from the four major ratings agencies (A.M. Best, Standard & Poor s, Moody s, and Fitch). Comdex represents a company s percentile standing, on a scale of 1 to 100 (with 100 being the best), in relation to other companies that have been rated by the major agencies. Financial information concerning The Guardian Life Insurance Company of America as of December 31, 2015 on a statutory basis: Admitted Assets = $48.1 Billion; Liabilities = $42.0 Billion (including $37.0 Billion of Reserves); and Surplus = $6.1 Billion. The Guardian Insurance & Annuity Company, Inc. (GIAC), a Delaware corporation that is a wholly owned subsidiary of The Guardian Life Insurance Company of America, issues annuities and variable life insurance policies. Individual variable annuities and variable life insurance products are offered through the distributor Park Avenue Securities LLC (PAS). GIAC and PAS are located at 7 Hanover Square, New York, NY ( ). Securities products and services are offered through Park Avenue Securities LLC (PAS). PAS is a wholly owned subsidiary of GIAC, New York, NY. PAS is a member of FINRA, SIPC. Individual disability income insurance is underwritten and issued by Berkshire Life Insurance Company of America, Pittsfield, MA, a wholly owned stock subsidiary of The Guardian Life Insurance Company of America, New York, NY. Products not available in all states. Product provisions and availability may vary by state. Annuities are long-term investment vehicles designed for retirement purposes. Withdrawals or surrenders may be subject to surrender charges. Amounts withdrawn may be subject to ordinary income tax and possible mandatory federal income tax withholding and, if taken prior to age 59½, a 10% IRS penalty may also apply. Withdrawals have the effect of reducing the death benefit, cash surrender value, and any living benefits. Variable products and their underlying variable investment options, and mutual funds, are sold by prospectus only. You should carefully consider the investment company s investment objectives, risks, charges, and expenses before making an investment decision. The prospectus contains this and other important information. Please read the prospectus carefully before investing or sending money. You may obtain a prospectus by contacting your Park Avenue Securities registered representative or by calling

3 Group and Worksite GROUP AND WORKSITE MARKETS We put our long-term experience to work building long-term client satisfaction We have over 55 years of experience providing group benefits for employees and their families. Our employees share in that long-term experience with a significant tenure rate. The benefit to our clients is a better experience with high broker satisfaction levels. Our employees experience translates into a better client experience The industry tenure for Guardian employees and our sales force is high: 10.7 years Average in sales Broker satisfaction: 95% of brokers report Guardian s service is as good as or better than other carriers. Large market client satisfaction: 11.5 years Average for employees 97% satisfaction with the Guardian relationship 98% satisfaction with Account Service Managers Coverage satisfaction: 99% overall satisfaction with PPO dental network providers. 15+ years Average for disability claims Group and worksite product Portfolio We believe that our flexible and comprehensive product portfolio both allows us to meet the needs of our clients and provides us with the financial power to succeed in many different market environments. Our Group and Worksite portfolio includes: Dental One of the nation s largest dental networks 1 with a variety of plans and product features Disability and Absence Management Products include STD/LTD, STD ASO, State Statutory Plans, and Supplemental Individual Disability Income Insurance, as well as Absence Management Services Life Broad selection of plans include Basic Term Life, Voluntary Term and Permanent Life, and AD&D Vision Guardian gives clients the flexibility to choose one or two vision plans, from two excellent networks, with a combined total of over 126,000 access points nationwide Supplemental Health Options for Accident, Cancer, Critical Illness, and Hospital Indemnity Stop Loss Immediate, accurate reimbursements, with no minimum thresholds to meet Services & Value Adds: College Tuition Benefit 2 Employee Assistance Program 3 TravelAid 4 WillPrep 4 FlexPlanServices 1 LIMRA/NADP, All statistics from Guardian Voice of the Customer 2014 Sponsor Research. 2 The Tuition Rewards program is provided by College Tuition Benefit. Guardian does not provide any services related to this program. College Tuition Benefit is not a subsidiary or an affiliate of Guardian. 3 WorkLifeMatters Program services are provided by Integrated Behavioral Health, Inc., and its contractors. Guardian does not provide any part of WorkLifeMatters program services. Guardian is not responsible or liable for care or advice given by any provider or resource under the program. This information is for illustrative purposes only. It is not a contract. Only the Administration Agreement can provide the actual terms, services, limitations and exclusions. Guardian and IBH reserve the right to discontinue the WorkLifeMatters program at any time without notice. Legal services provided through WorkLifeMatters will not be provided in connection with or preparation for any action against Guardian, IBH, or your employer. 4 TravelAid and WillPrep services are provided by Integrated Behavioral Health, Inc., and its contractors. 3 4

4 sales/distribution and account management resources Our commitment to delivering the right people is another reason our client base continues to grow. Over 180 Sales Reps They re ready to help employers with two to 10,000+ lives. And we re everywhere you need us to be. Over 80 Account Managers You ll love their satisfaction ratings. The Guardian Specialty Market Team is continuously expanding Guardian s distribution by focusing on emerging, non-traditional distribution channels. So our products and services are more accessible than ever on the exchange, off the exchange, as well as through traditional channels. And we re already working with Mercer Marketplace starting in 2016 we ll offer our Life and Disability products. Powerful capabilities to drive engagement and participation Clients have unique needs, so Guardian s dedicated enrollment team combines a data-driven and qualitative approach to develop communication and enrollment strategies that work for employers and their employees. We provide employee education, communication, and decision support across all channels including online, on paper, onsite, and on phone, making it easier to implement, easier for employers to administer, and easier for employees to participate. Our employee focus drives engagement and participation by providing: Guardian-appointed enrollers for onsite meetings with employees Online tools (calculators, avatars, microsites, intranet postings, and banners) Telephone enrollment assistance Pre- and post-enrollment communications ( s, flyers, posters, and home mailings) 5 6

5 Group and Worksite POWERFUL LEADERSHIP AND PROVEN EXPERIENCE Introducing our Executive Team Peter R. Cook Vice President of Group Distribution Raymond Marra Senior Vice President, Group Products and Marketing With over 35 years of experience in the employee benefits field, Peter is responsible for sales, retention, and client management of Group products and Supplemental Individual Disability Income Insurance distributed through Guardian. He also has a strong track record in partnering with distribution organizations. Raymond has over 34 years of experience in the insurance industry and Guardian relies on him to manage all products offered to the Group and Worksite market. He has worked on almost every facet of the business and applies his deep knowledge of industry best practices to Guardian Group and Worksite products and services. Dong H. Ahn With over 160 years of combined experience in the employee benefits business, our Executive Team brings a level of expertise that s unsurpassed. Executive Vice President, Group and Worksite Markets Dong has more than 30 years of experience leading and growing businesses in the insurance industry. He is charged with advancing Guardian s Group and Worksite market strategy and growth in the non-medical business. Anthony Perez Vice President and Chief Underwriting Officer, Group Insurance Anthony brings over 38 years of experience to Guardian, with an extensive background in underwriting and the Group and Worksite market segment. He brings a wealth of partnering experience from his work with distribution organizations. Andrea Csaszar Senior Vice President, Group and Worksite Markets: Customer Service Delivery and India Operations Andrea has over 30 years of experience in customer service operations and technology in the financial services industry. She s been with Guardian for the past nine years and oversees customer service delivery for Group and Worksite markets across three regional service areas in the U.S. Andrea is also responsible for managing Guardian s captive company in India. 7 8

6 Large Market Powerful growth fueled by a powerful combination of resources Guardian s successful growth among larger groups is due to the efforts of our dedicated, seasoned professionals, backed by our investment in powerful capabilities and some of the most advanced tools in the industry. Our goal is to provide a level of customer service that s unsurpassed, substantiated by our consistently high levels of customer satisfaction. Our numbers are in your favor Customer satisfaction powered by dedicated resources We ve been building long-term, customer-focused relationships for over 155 years, with continual investment in people, technology, and processes. $150 Million+ investment in tools and operations 13 proposal managers 9 out of 10 large group customers are satisfied with Guardian Large Group 1,500 + Customers 98% of Guardian customers are satisfied with their Account Service Manager 11 RFP turnaround response time: 11 calendar days 46 underwriters and counting New Business and Renewal Staff crosstrained for a seamless customer experience 21% Growth of Large Group Customers In the Last 5 Years years Average Guardian Customer Tenure Large GROUP Customers with Guardian 10+ Years All statistics from Guardian Internal Reporting, February

7 Large Market POWERFUL STRATEGY and UNWAVERING COMMITMENT Introducing our Large Market Team Jeff Furbish Regional Vice President and Large Market Distribution Leader Marnie Thuecks Second Vice President, Large Market Service With almost 30 years in the business, Jeff has worked at almost every level, so he has mastered a microscopic level of detail along with the big-picture vision that enables him to lead our Large Market distribution strategy. Marnie brings over 25 years of experience to strengthening the end-to-end customer relationship from implementation to account management. She makes sure our best practices are the best in the business. They re all very different people. But everyone on the Large Market Team has one thing in common: a laser-like focus on customer satisfaction. Jay Harasyko Vice President, Large Market Segment Jay brings over 30 years of Group and Worksite benefits experience to Guardian. Since joining us in 2011, he has built our dedicated Large Market underwriting organization and has led substantial growth in Large Market by doubling down on our values and our promise to provide better service to our customers. Hands-on, forward-thinking, and solution-oriented, Jay epitomizes the Guardian commitment to customer focus. David P. Daigle Assistant Vice President, Large Market Underwriting Dave s employee benefits insurance/reinsurance background spans 31 years, and he brings the wisdom of that experience to our Large Market Underwriting Team. Dave is responsible for New Business and Renewal Underwriting for employer groups with 500 or more lives

8 Large Market We Hit The Ground Running Our 90-day implementation process The Power of Process Guardian s client-focused approach is at the heart of all our processes: We re completely organized around the client s needs. Dedicated team with a single point of contact Our clients get a dedicated team experienced in processing large-volume plans. The team includes our Executive Sales Consultant, Account Service Manager, and Implementation Manager they all work together with the Key Account Manager to assure their client account is implemented and managed in the most expeditious, efficient, and accurate way. The Key Account Manager is an experienced strategist who tracks, analyzes, and reports plan experience to your client and proactively recommends adjustments and enhancements. The Key Account Manager consistently evaluates future strategies, advising the client on legislative updates and trends. Guardian provides a customized implementation process aligned with the client s specific need. The Implementation Manager is the single point of contact to maintain strong communication, assuring that the process is accurate and stays on schedule. Kick-off Kick-off meeting to review plan administration, eligibility format, billing, claims processes, and implementation expectations Plan Design Plan design and strategy, group structuring, claims funding, billing, eligibility testing, and employee communication Communication Support Provide materials for enrollees, begin transition process to enrollees, and determine method of communication Final Reviews and Approvals Final eligibility files sent to Guardian Plan Launch Implementation completion, plan launch, claims processing, and data reporting to employer 13 14

9 Product Spotlight Guardian s Absence and Disability Management Solutions Center, Dallas, TX. Get a powerful advantage with Guardian AbsenceAdvantage Plus Managing leaves of absence while keeping current and compliant with constantly shifting regulations can be complex and burdensome for clients. Guardian offers an end-to-end solution that can help: Employees return to work as soon as appropriate Employers minimize risk and abuse Employers reduce costs Guardian s state-of-the-art Absence and Disability Management Solutions Center has intake, claims, leave, and clinical support teams all co-located to deliver the right resources sooner. It promotes greater collaboration and information sharing, which helps drive better return-to-work outcomes and a better customer experience all while helping employers enhance compliance with the most current state and federal leave laws. If you d like to see our people at work here, let us know. We welcome your visit. Why Choose Guardian? Guardian is #1 in total inforce disability cases in LTD and STD cases 1 99% financial accuracy 2 95% procedural accuracy 2 91% satisfaction with long term disability claims service 3 We offer a comprehensive product portfolio: STD/LTD, STD ASO, State Statutory Plans, and Supplemental Individual Disability Income Insurance, as well as Absence Management Services. If a client prefers to manage absence in house, we offer tools from our subsidiary, Reed Group, to make it easier. LeavePro : Software platform for employers who wish to self-manage leave and disability administration. MDGuidelines : Delivers vital return-to-work information essential for effective decision-making, case management, and achieving optimal employee outcomes. It also includes American College of Occupational and Environmental Medicine Practice Guidelines, predictive modeling tools, opioid treatment guidelines, medical monographs, state treatment guidelines for Workers Compensation, and more in one convenient online package. LeaveAdvisor : A powerful and comprehensive online reference tool for rules for FMLA and other state and federal absence laws. 7% shorter STD durations when TeleGuard is used 4 7-day average turnaround starts as soon as the STD claim is initiated 48 hours maximum wait time for physician outreach 5 1 LIMRA 2014 Disability Report. 2 Based on Guardian s STD claims closed during Compared to industry average duration on all STD claims. 3 Guardian Life Voice of the Customer Market Surveys 2012/ Compared to industry average duration on all STD claims. Gen Re Group Disability Rate & Risk Management Study After receipt of employee eligibility verification from employer

10 Product Spotlight Your disability and Absence Management Team Highly experienced for more positive outcomes Case History Smarter claims management helps keep short term disability exactly that short term After an employee in an IT department was involved in an auto accident, she had residual medical issues relating to neck pain. Her doctor recommended she stop working and do physical therapy. Once her claim was initiated, Guardian assigned a vocational rehabilitation specialist to the case. He worked with the employer and doctor to do a complete workplace reassessment. He brought in a vocational ergonomic specialist who analyzed the employee s workstation. After ergonomic adaptations were made (and the employer was reimbursed $2,500 for related expenses by Guardian), the doctor approved the employee s return to work. Active involvement by Guardian enabled the employee to return to work safely before the end of her short term claim and before a long term claim could be made. The employer retained a valuable employee at no cost. Doctors may understand the claimant s physical abilities, but they may have less understanding of the job duties. Employers tend to know more about the job and less about a worker s physical abilities I step in and facilitate communications to find an optimal return-to-work solution. John Runzo, CDMS, CCM Rehabilitation Specialist Our people have substantial tenure, and their deep experience is one reason for our high level of client satisfaction. Average Industry Tenure 13 years STD Claims Case Manager 24 years Rehabilitation Specialists 16 years Nurse Case Manager 12 years LTD Claims Case Manager 21 years In-House Social Security Specialists 12 years Compliance Experts 55 years Managing Disability Claims Vocational Counselors help employees before a disability claim even begins. Their Stay at Work services help avoid employee absences and increase productivity. Claims Case Managers work to proactively reach out to your client, and their employee and treatment provider to assess the disability, the treatment plan, job duties, functional capabilities, and assess a potential return to work. Clinical Resources provide a comprehensive disability team for streamlined process, duration, and a faster return to work. We have a strong bench of professionals in a wide range of specialties. Vocational Rehabilitation Specialists deliver customized and comprehensive solutions to achieve successful return-to-work objectives

11 Product Spotlight Vision DUAL Option Giving clients the choice to offer more than one network Our plans offer generous network discounts on laser vision correction, additional glasses, and cosmetic enhancements, such as tints, special lenses, and scratch-resistant coating, as well as a wide range of optional benefits. Guardian gives you the flexibility to choose one or two vision plans, from two excellent networks: ASO Dental The power of our network gives you greater benefits Guardian s DentalGuard Preferred Network is one of the largest PPO networks in the nation, so employees are virtually guaranteed to find a choice of pre-screened, in-network dentists who are conveniently located. Our ASO clients have access to the same innovative plan options and strong and growing network as fully insured clients, which may be one of the reasons we re among the top choices in the category. 1 Claims Processing Dental Review Logic, our claims processing software, helps save clients money by detecting incorrectly submitted claim codes and correcting them. Over 7 million members can benefit from these savings. Direct Billing This option helps your clients with cash flow. Guardian pays claims and your clients are billed at the end of the month. 116,000+ providers at more than 330,000+ locations 2 32% national average discount 3 12 million claims processed in % overall claims accuracy score days average claims turnaround time 3 VSP Vision Davis Vision With 71,000 access points, more than 4,600 retail chain locations 1 like Costco, Visionworks, and Pearle Vision, and the largest national network of independent doctors. 2 With over 55,000 access points, including retailers like Visionworks, WalMart, Sam s Club, J.C. Penney, Sears, and Pearle Vision. A Hybrid Approach For Clients New to ASO Self-Funded Flexibility No risk charges No premium tax ASO Hybrid Fixed monthly fees Capped liability Billed like Fully Insured Easy way to start ASO Fully Insured Less risky Easy to manage Our ASO Hybrid plan gives clients the flexibility to take advantage of the best of self-funded and fully insured plans. This plan offers fixed monthly costs with a 105% or 110% aggregate stop loss so the plan is funded at maximum employer liability. Guardian pays if claims are higher. Any leftover funds are refunded to your client or can be applied to their next year s fees. 1 LIMRA/NADP, Guardian 2016 Internal Reporting. 3 Guardian 2013 Effective Discount Report. 1 Not approved in FL, MA and NJ VSP Report

12 The Guardian Life Insurance Company of America, 7 Hanover Square, New York, NY For Agent Broker Use Only. Not For Use With The General Public. GUARDIAN and the GUARDIAN G logo are registered service marks of The Guardian Life Insurance Company of America and are used with express permission. Products are not available in all states. Policy limitations and exclusions apply. Optional riders and/or features may incur additional costs. Plan documents are the final arbiter of coverage. Accident Insurance #GP-1-AC-IC-12; Cancer Insurance #GP-1-CAN-IC-12 et al; Critical Illness Insurance #GP-C1-11, et al; DentalGuard Insurance #GP-1-DG2000, et al; Hospital Indemnity Insurance #GP-1-HI-15; Group Long Term Disability Insurance #GP-1-LTD07-1.0, et al; Group Short Term Disability Insurance #GP-1-STD07-1.0, et al; Group Life Insurance #GP-1-R-LB-90, #GP-1-R-EOPT-96, #GP-1-R- ADCL1-00, et al; Vision Insurance #GP-1-VSN-96-1 et al; Stop Loss Insurance #GP-1-SL-DISC-13. Guardian s variable and fixed annuities and variable life insurance are issued by The Guardian Insurance & Annuity Company, Inc. (GIAC). GIAC, a Delaware corporation. Individual variable annuities and variable life insurance are distributed by Park Avenue Securities LLC (PAS). GIAC is a wholly owned subsidiary of The Guardian Life Insurance Company of America (Guardian). PAS is a wholly owned subsidiary of GIAC. Guardian, GIAC and PAS are located at 7 Hanover Square, New York, NY PAS: Member FINRA, SIPC. All guarantees are backed exclusively by the strength and claims paying ability of The Guardian Insurance & Annuity Company, Inc. (GIAC)

13 R PUB (exp. 2/18) The Guardian Life Insurance Company of America 7 Hanover Square New York, NY