RENTAL CONDITIONS FRASERWAY RV

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Joel Morris
6 years ago
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Let op: onze voorwaarden zijn in het Engels geschreven. Dit voorkomt vertalingsfouten en misverstanden. RENTAL CONDITIONS FRASERWAY RV Camper rate includes: Rates are per night.

Basic public liability coverage which includes premiums for collision insurance and comprehensive insurance with a deductible of CA$7500.

1 Let op: onze voorwaarden zijn in het Engels geschreven. Dit voorkomt vertalingsfouten en misverstanden. RENTAL CONDITIONS FRASERWAY RV Camper rate includes: Rates are per night. Seven night minimum rental period. For one-way rentals its 14 nights. Travel Kit with maps and brochures provided at vehicle pick up, subject to availability. Basic public liability coverage which includes premiums for collision insurance and comprehensive insurance with a deductible of CA$7500. The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank. WiFi hotspots on board, available in Vancouver, Calgary, Edmonton, Toronto and Halifax Maximum 2-year-old campers Safety nets added to cab-over beds in the newest models C-Medium / C-Large Solar panels on the newest C-Small campers available Complimentary shoulder bag with maps and brochures Free extra drivers No charge for travel into the USA No hourly charge for the built-in generators (if the camper has no generator, then solar panels will be built on the camper>> TC, TC-S, TC-B, C-Small) Complimentary transfers offered no pick up on the same day of arrival on an overseas flight. Camper rate is exclusive of: Mileage charges, taxes, optional extras, one-way fees, insurance options. Payments by Clients Fraserway RV Rentals will accept the following methods of payment for additional charges paid directly by the renter: Visa MasterCard American Express Canadian dollars Debit Card Cancellations: - Individual Reservation 10% of rental charges, minimum charge $100, any time after confirmation - 31 to 45 days prior to departure 20% of rental charges, minimum charge $ to 30 days prior to departure 80% of rental charges, minimum charge $ 1,000-0 to 14 days prior to departure 100% of rental charges - One-way rentals $ 200 in addition to applicable fee Note: Changes to bookings must be reported to our reservations department prior to client s departure. All rates and conditions are subject to change as required and without prior notification. Preparation fee This mandatory one-time fee is charged per unit/rental and includes the following: - Initial propane fill - Toilet chemicals - 2 rolls of biodegradable toilet paper

2 - Fresh water & sewer hoses - Rubber gloves Security Deposit A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX). In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company. Insurance Fraserway maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000, for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by Fraserway have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance with a deductible of CAD $7, per occurrence. All coverage and waivers are subject to the express terms of this rental contract and of the applicable motor vehicle insurance contract. All insurance coverage is null and void if any of the terms of the rental agreement are breached. CDR COLLISION DEDUCTIBLE REDUCER (REDUCES LIABILITY TO $750 PER INCIDENT) (Not available for rentals originating in Whitehorse between 1 NOV 31 MAR) A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $ per rental. TO BE BOOKED AND PAID LOCALLY FOR MORE INFORMATION YOU CAN CONTACT WORLDWIDE CAMPERS PRIOR TO PICK UP CDW COLLISION DEDUCTIBLE WAIVER AGREEMENT (REDUCES LIABILITY FROM $750 PER TO $0 INCIDENT, CAN ONLY BE PURCHASED IF THE CDR IS PURCHASED) (Not available for rentals originating in Whitehorse between 1 NOV 31 MAR) The CDW (extra insurance) is available for CAD $12.00 per day. TO BE BOOKED AND PAID LOCALLY FOR MORE INFORMATION YOU CAN CONTACT WORLDWIDE CAMPERS PRIOR TO PICK UP Theft, loss or damage of personal property and personal injuries are not insured. Client/Driver Requirements A valid driver s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver s license (IDP, see below) is recommended but is only valid in combination with the national driver s license. International Driving Permit The IDP is a special license, which allows motorists to drive internationally, when accompanied by a valid driver s license from their country. Fraserway does not require an IDP, but recommends renters having one in case the police stops them. Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is no charge for additional drivers. Authorized drivers must be at least 21 years of age with a valid driver s license and identification, and be listed on the rental agreement.

3 A major credit card (no ATM/debit cards or prepaid credit cards) with available credit is required for the Security Deposit and all charges paid at the counter. The credit card must be issued to the signer or co-signer of the contract. Convenience Fee These vehicle and personal kits are available per person/rental and include: Pots, pans and kettle; Dinner set; Cutlery set; Steak knives; Coffee cups/glasses; One extra dinner set (guest); Mixing bowls; Assorted kitchen utensils; Cutting board; Strainer; Food savers; Coffee filter and thermos; Tea pot; Can opener; Cork screw; Pail/broom and dust pan; Clothes hangers/clothes pins; Matches/ashtray (on request); Comforter in duvet cover; Pillow and pillow case; Bed sheet; Towels/body soap; dish towels / sponge / soap; Basic tool set and flashlight; Toaster (on request); Axe; Lawn chair; Instruction manual; Salt and pepper; Campground directories/road maps NOTE: Convenience kits for children age 12 and under are free; valid if convenience kits for all Accompanying adults are paid in full. Pick Up Vehicles can be collected at our rental stations from Monday to Saturday between 08:30am and 3pm local time (on Sundays at selected stations until 1PM). Transfers are available until 1:00 PM. Drop Off 08.30am to 12noon (inspection ready). Sufficient time should be allowed for packing suitcases and cleaning vehicles. Late returns are not allowed without Fraserway s permission. If the vehicle is returned late without Fraserway s permission, overtime hours are charged up to a maximum of 4 times the daily rental rate. Early Return Fraserway RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date. Miscellaneous Items GPS Navigation $ 5.00/night (maximum charge of $50/rental, subject to availability) WiFi $ 7.50/night Electric heater $ 15.00/night Bike $ 7.00/night (maximum charge of 30 nights) Bike Rack $ 70.00/rental Bike racks cannot be installed on TC, TC-S, TC-B, VC or Adventurer-4 Child Seats $ /rental (Subject to availability, on request only) Booster seat $ 25.00/ rental (Subject to availability, on request only) Note: bikes and bike racks must be booked in advance and are subject to availability. Note: No child bike-seats or children bikes available. Note: Bikes provided are regular road bikes only and not suitable for heavy duty off-road use. One-way Rentals (charges apply). Please note no other one-ways are available (Minimum rental period is 14 days) Vancouver to Calgary Vancouver to Edmonton Calgary to Vancouver Edmonton to Vancouver Toronto to Halifax Halifax to Toronto Changes

4 First change No charge Any time after the first $ 30 each Fraserway shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible. Cleaning of Vehicles All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $35 service charge. Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that Northern Travelers wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in. Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $ if a vehicle returns smelling of smoke. Currency All rates and quotes are in Canadian dollars. Express Check In The online Express Check-In feature reduces the waiting time at the counter. When information like name, address, driver s license etc is submitted before the clients arrive at Fraserway, we will be able to speed up counter procedures resulting in less waiting time for our guests. The Express Check-In form can be found on our website Fuel The vehicles are has to be returned with a full tank of fuel. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3 per liter. Kilometers All rentals are excluding kilometers. Mileage may be purchased. Kilometers exceeding the restriction incur a charge of $0.41 per kilometer. Large Events The use of rental units for any large outdoor events may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicity requested at time of reservation. Example: for the Burning Man festival a $1500,- surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning) Online Availability Check vehicle availability online. The Online Availability can be found on our website Please contact us for Login name and password. Pets On request only. A charge of $ will apply. Proof Read Brochure Pages Fraserway will proof read the brochure pages pertaining to our product; however, we cannot be held responsible for any grammatical or printing errors in the final document. In the case of such an error,

5 the terms outlined and negotiated with the designated product manager will always prevail. Redistribution If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge. Refund/Repairs All replacement parts or repairs in excess of $50.00 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded. Renter s Responsibility Renter agrees by renter s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement. Security Deposit An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. Cash rentals are not allowed. In cases where the CDR Insurance is not purchased, Fraserway will block the full amount of the deductible ($7.500) on the customer s credit card. Suitcase Storage Fraserway RV Rentals offers free storage of luggage at owner s risk. Travel Restrictions - Travel into Mexico is prohibited; - Travel in Death Valley, California, is prohibited between June 1 and August 31; - Non-public roads and off-road driving is prohibited at all times; - Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages. -Northern Travel Traveling to the Yukon, NWT, Nunavut Labrador, Newfoundland or Alaska (U.S.) is permitted when disclosed in advance. FRASERWAY will not deliver Van conversions, C-Large, C-XLarge, MH27-SW or A-30 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska in case of accidents or breakdowns. We do not recommend travel to these areas with these RV s. - Restrictions are in place for the following Northern Roads: Yukon: * Canol Road, North of Ross River * Aishihik Lake Road * Road between Dease Lake and Telegraph Creek Alaska: * Dalton Highway (Hwy 11), between Coldfoot and Prudhoe Bay * McCarthy Road, between Chitina and McCarthy no insurance coverage

6 Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions. Traffic Violations, Parking Fines and Toll Charges The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25.00 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter s credit card and the renter will be notified by or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee. Trucks and Campers The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck. Vouchers A Tour Operator or Travel agent must issue vouchers. In case of discrepancies, we will honour the voucher and adjust the billing accordingly. Roadside Assistance In case of an Accident: - Make sure that any involved parties are ok. Any injuries should be taken care of ASAP. - Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway. - Exchange information with the affected parties. - Try to record everything on the scene using the accident report from your binder; Your notes should include name, address, phone number, insurance company, police number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver s name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel. - Take pictures if possible. Use your camera to document the damage of all vehicles Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened. - File an accident report with the police, and report the claim to your own credit card company or insurance company. Vehicle Recovery / Towing: If you find yourself in a situation where your rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and / or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous. Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford/Dodge/Chevrolet) are not covered by the CDR or CDW agreements unless the renter can prove

7 that contact with Ford/ Dodge/ Chevrolet was established and service was declined. Vehicle Breakdown and Appliances failure: Our motorhomes are well maintained and kept in very good technical condition, however a technical problem may appear. In the unlikely event of an accident or breakdown we would like to ask you to do the following: Engine related problems: For minor issues, e.g. keys locked inside the vehicle or an empty engine battery, call (Ford, Chevrolet or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you. In case of an engine failure you may contact (Ford, Chevrolet or Dodge) Roadside Assistance, however we recommend contacting Fraserway RV first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle. Coach related problems: If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway RV location during office hours, or call the toll free emergency number after hours. Flat Tires: Roadside does not always offer to replace a damaged tire, they might only offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway RV location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a tire company directly. You can also call the KalTire emergency line. Phone numbers: Phone number Monday - Friday Saturday Sunday and Statutory Holidays Fraserway Vancouver :30 17:00 8:30 16:00 Fraserway Calgary :30 17:00 8:30 16:00 Fraserway Edmonton :30 17:00 8:30 17:00 Fraserway Whitehorse :30 17:00 8:30 16:00 8:30 17:00 Fraserway Toronto :30 17:00 8:30 16:00 Fraserway Halifax :30 17:00 8:30 16:00

Fraserway Emergency Assistance after hours 1-866-535-6601 17:00 21:00 (Vancouver Time) 16:00 21:00 (Vancouver Time) 9:00 15:00 (Vancouver Time) Police / Ambulance 911 Ford Roadside Assistance

8 Fraserway Emergency Assistance after hours :00 21:00 (Vancouver Time) 16:00 21:00 (Vancouver Time) 9:00 15:00 (Vancouver Time) Police / Ambulance 911 Ford Roadside Assistance Dodge Roadside Assistance Chevrolet / GMC Roadside Assistance KalTire 24-hour Assistance Fraserway staff are not legally permitted to fit baby/child- or booster seats C small Motorhome: No child restraints of any kind are possible in this vehicle type. C Medium/ Large Motorhome: If rear-facing infant seats are installed, the dinette table must be lowered, meaning no other seating is available at the dinette. 4 maximum. C Xlarge motorhome: If rear-facing infant seats are installed, the dinette table must be lowered, meaning no other seating is available at the dinette. *Due to different vehicle models within this category, only 1 child seat can be guaranteed 1-2 maximum. A class motorhome: rear-facing infant seats are installed, the dinette table must be lowered, meaning no other seating is available at the dinette. 1 maximum. Adventurer 4: 2 maximum Van conversion: No child restraints of any kind are possible in this vehicle type. Truck campers: 3 maximum.

9 Transfers

RENTAL CONDITIONS FRASERWAY

Let op: onze voorwaarden zijn in het Engels geschreven. Dit voorkomt vertalingsfouten en misverstanden. RENTAL CONDITIONS FRASERWAY Camper rate includes: Rates are per night. Seven night minimum rental