Chief Information/Technology Officer Roundtable

Transcription

1 Chief Information/Technology Officer Roundtable Technology Showcase: The Impact and Opportunity of Drones for Insurance Remember watching only three TV channels, using wall-mounted phones, and flying model airplanes? Today, technology is on steroids and presents opportunities as well as unintended threats and unexpected impacts. Drones, for example, are increasingly being used by businesses, and come equipped with cameras, powerful engines and GPS capabilities. They are creating serious debates around safety, privacy, legal liability and the benefits to both insureds and insurers. This session will provide a short drone demo, perspective and guidance for using drones for business value, and developing best practices for staying on the right side of the FAA. Speakers: Gary Sullivan, Vice President, Property and Subrogation Claims, Erie Insurance Silas Still, FAA Headquarter Lead, Unmanned Aircraft Systems (UAS) training and curriculum development for the AFS-80 division. Speaker Biographies GARY P. SULLIVAN Vice President, Property and Subrogation Claims, Erie Insurance Gary Sullivan is Vice President, Property and Subrogation Claims, for Erie Insurance. He has twenty years of property and casualty claims experience, the last twelve of which have been with Erie Insurance, through various positions including adjuster, examiner, supervisor, and field manager. He is a member of several industry groups including the Property Liability Research Bureau Advisory Board and the Property Drone Consortium, serving the PDC as Chairman of the Board of Directors. Additionally, he has served on the boards of non-profit and service organizations. Gary graduated from Lake Land College (A.S.), the University of Illinois at Urbana-Champaign (B.A.), and the University of Pittsburgh (M.B.A.) and achieved several industry designations including Chartered Property and Casualty Underwriter. He is adjunct faculty at Mercyhurst University in Erie and was recently named one of Fifteen People to Watch in Insurance Technology by Insurance Networking News.

2 SILAS STILL FAA Headquarter Lead, Unmanned Aircraft Systems (UAS) training and curriculum development for the AFS-80 division. Silas Still is currently the FAA Headquarter lead for the Unmanned Aircraft Systems (UAS) training and curriculum development for the AFS-80 division. He started his aviation career in the U.S. Air Force in 1989 and served as a flight engineer and mechanic for various aircraft (F- 15A/B, C-141B, KC-10A, , DC-9, Gulfstream III, V, and the VC-25A or ). In 2009, he retired from active duty as one of three primary flight engineers to fly aboard Air Force One for President Bush and Obama. After retirement he joined the FAA as an Aviation Safety Inspector (ASI) and attended NASA and Air Force unmanned aircraft training for the Predator B, Raven, Puma, and Wasp. Today he is the project lead for the FAA UAS remote pilot s knowledge test, accident investigation, and part 107 training. He is a commercial, instrument pilot and a current CFI, CFII, MEI for helicopter and airplane. He has earned a Bachelor of Professional Aeronautics from Embry-Riddle Aeronautical University and a Master of Business Administration (MBA) from Touro University. He looks forward to starting a Ph.D in Education, with an emphasis in Curriculum Development and UAS training. Currently teaches unmanned aircraft systems, aviation security, and accident investigation courses for the Alamo College, FAA Academy, and the Transportation Safety Institute (TSI) as an Adjunct Instructor.

3 Cloud Services Deliver Customer Insight and Engagement Insurers are leveraging the cloud to bring economy and efficiency to the delivery of applications and services. New and innovative is the use of cloud services to improve customer engagement, as well as in data and content analytics and cognitive computing capabilities. Structured and unstructured data such as social media is easily analyzed for insight that improves claims and other processes to deliver a new wave of customer engagement capability. This session will examine these uses with real-life examples and guidance. Speakers: Hugh Anderson, Insurance Industry Value Engineer, SAP Craig Bedell, Global Insurance Industry Executive Business Solutions Strategy, IBM Speaker Biographies HUGH ANDERSON Insurance Industry Value Engineer, SAP Hugh Anderson is an insurance industry value engineer at SAP. In this position he is responsible for SAP s partnership with customers as a technology provider, business innovator, and trusted thought leader. Prior to joining SAP in 2006, Hugh held a variety of IT and business leadership positions at The Hartford Financial Services Group, and served as Director of Carrier Interface and Integration for Vertafore s AMS Services business. CRAIG BEDELL Global Insurance Industry Executive Business Solutions Strategy, IBM Craig Bedell is Global Insurance Industry Executive within IBM s Insurance Industry Executive Leadership Team where he is responsible for IBM s global strategy in Business Solutions with special focus on Customer, Product, Claims, Distribution and Financial Performance. He joined IBM in 2007 and brought with him over 30 years of experience in the insurance business. He moved to his current role in June Craig s experience includes over 30 years as an underwriter, branch manager, broker and home office executive. He has an additional 10+ years in the technology industry leading worldwide insurance solutions for business analytics, business redesign and innovation. Craig is a published author, writer, public speaker and member of IBM s Industry Academy as Craig is recognized within IBM as one of a select group of IBMers from around the globe who have exceptional eminence in the industry they serve who work together to create innovative solutions for clients, develop industry talent, and inspire other IBMers to grow their industry eminence.

4 The Internet of Things The Internet of Things (IoT) is a vast network of connected devices, machines, people and organizations. By 2020, it is predicted that there will be over 26 billion connected sensors and devices! As these proliferate inside the car as well as the home, they will generate a wealth of data, leading to better decision making across many industries, including insurance. This session will show IoT in action, explore the new ecosystem, discuss evolving trends, and give attendees actionable steps to evaluate and prepare organizations for this inevitable direction. Speaker: Eric Orthey, Innovation Consultant, American Family Insurance

5 Speaker Biography ERIC ORTHEY Innovation Consultant, American Family Insurance Eric Orthey is an Innovation Consultant on American Family Insurance s innovation team. He is the Program Manager of the Connected Home Program consisting of partnerships with Nest and Ring, and he leads the company s pioneering Drone Task Force. In his free time, Eric plays competitive ultimate frisbee and is working towards his MBA from the University of Wisconsin Madison. He has had the opportunity to work with movers and shakers at several Fortune 500 companies including Allstate Insurance, Abbott Laboratories and Morgan Stanley, and is a proud graduate of Northern Illinois University s College of Business.