Third quarter and first nine months 2013 results. 7 November 2013

Transcription

1 Third quarter and first nine months 2013 results 7 November 2013

2 DISCLAIMER This presentation may include prospective information on the Group, supplied as information on trends. This data does not represent forecasts within the meaning of European Regulation 809/2004 of 29 April 2004 (chapter 1, article 2, 10). This information was developed from scenarios based on a number of economic assumptions for a given competitive and regulatory environment. Therefore, these assumptions are by nature subject to random factors that could cause actual results to differ from projections. Likewise, the financial statements are based on estimates, particularly in calculating market value and asset depreciation. Readers must take all these risk factors and uncertainties into consideration before making their own judgement. The figures presented for the nine-month period ending 30 September 2013 have been prepared in accordance with IFRS as adopted in the European Union and applicable at that date. This financial information does not constitute a set of financial statements for an interim period as defined by IAS 34 "Interim Financial Reporting" and it has not been audited. Note: The Crédit Agricole Group scope of consolidation comprises: the Regional Banks, the Local Banks and Crédit Agricole S.A. and their subsidiaries. This is the scope of consolidation used by the French and European regulatory authorities to assess the Group's liquidity and solvency. Crédit Agricole S.A. is the listed entity. It owns ~25% of the Regional Banks and the subsidiaries of its business lines (French retail banking, International retail banking, Savings management, Specialised financial services, and Corporate and investment banking). 2 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

3 CONTENTS 1 Third quarter 2013 Key messages 2 Results of Crédit Agricole S.A. and its business lines 3 Consolidated results of Crédit Agricole Group and the Regional Banks 4 Appendices 3 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

4 Q3-13: KEY MESSAGES Good results based on sound fundamentals Q3-13 results Crédit Agricole Group: + 1,433m Net income Group share Crédit Agricole S.A.: + 728m Crédit Agricole S.A. s results reflect: increase of the contribution of French retail banking: +10.3% YoY in Q3-13 a limited impact (-2%) of the decline in market activities on Crédit Agricole S.A. revenues a further reduction of expenses: -1.8% YoY in Q3-13 improvement of the cost of risk: -14.5%* YoY in Q3-13 They include: structural financial transactions for 304m in NIGS, o/w: - Gain on disposal of CLSA (+ 320m) - Gain on disposal of residual stake in Bankinter (+ 143m) - Preparation of the disposal of Newedge (- 155m) accounting items comparable to those identified in Q1 and Q2: issuer spread and DVA running (- 193m in NIGS in Q3-13) Stability of income before tax YoY in Q3* Pursuit of the plan to strengthen the balance sheet *specific items detailed p13 4 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

5 CRÉDIT AGRICOLE S.A. Q3-13 RESULTS Solid business performance On-balance sheet deposits % 1 Before transfer to CDC related to regulated savings accounts: 30.5bn at 30/9/ bn at 30/09/13, (down 9.2bn vs June 13) ( bn) Loans outstanding +0.6% vs. +0.3% June/June ( bn) Assets under management bn o/w 11.6bn of net new inflows Sept/Sept ( bn) ,4 80,0 * 45,3 IRB 86,0 LCL RB * 43,3 43,3 88,2 89,2 IRB LCL RB 1, , Private banking Insurance 326,4 339,8 394,9 397, Amundi** Sept 12 Sept 13 Sept 12 Sept 13 Sept 12 Sept 13 * 2012 figures for IRB restated for Emporiki outstandings ** Data including 100% of joint-ventures in Asia and at 30/09/13 Smith Breeden 5 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

6 CRÉDIT AGRICOLE S.A. Q3-13 RESULTS Cost of risk under control (1/2) Crédit Agricole Group* (bp) Crédit Agricole S.A.* (bp) Emporiki Emporiki * 2012* Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 *Excluding impact of support plan to Greece in 2011 and * 2012* Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 *Excluding impact of support plan to Greece in 2011 and 2012 Regional Banks (bp) Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 Cost of risk/ outstanding, in annualised bp 6 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

7 CRÉDIT AGRICOLE S.A. Q3-13 RESULTS Cost of risk under control (2/2) LCL (bp) International retail banking* (bp) 332 Emporiki (excl. PSI) Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q * 2012* Q2-12 Q3-12 Q4-12 Q1-13** Q2-13 Q3-13 * Excluding impact of support plan to Greece in 2011 and 2012 ** Additional provision linked to the Bank of Italy audit in Q4-12 ( 35m booked in Corporate Centre) CACF (bp) Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 CIB Financing activities (customer loans) (pb) Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 CACF CACF excl. Agos Agos Cost of risk/ outstanding, in annualised bp 7 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

8 COST REDUCTIONS CRÉDIT AGRICOLE S.A. Cost-cutting programmes achievements Change in expenses YoY in Q3 Operating expenses Crédit Agricole S.A.* ( m) Expenses down 52m (down 1.8%) Provision for voluntary departure plan in Crédit Agricole s real estate division: 20m 2,995 2,878 2,793 2,810 2,806 Third consecutive quarter of savings 226m of savings achieved 9M/9M Including 155m in gains from MUST after related costs and investments Average Q 9M11 Average Q 9M12 Q1-13 Q2-13 Q3-13 Fall in headcount (FTE): down 10% YoY in Q3, down 3% excluding changes in scope Update on MUST Programme ( m) Changes in scope: disposal of Emporiki, CLSA and Cheuvreux Departure plans at CACIB, CACF and Cariparma *2011: Excluding Emporiki, 2012: Excluding Emporiki, CLSA, Cheuvreux and Newedge, 2013: excluding CLSA, Cheuvreux, Newedge Savings achieved in 2012 Savings achieved in 9M-13 Total savings achieved vs 2011 Target at end THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

9 CRÉDIT AGRICOLE GROUP AND CRÉDIT AGRICOLE S.A. Solvency ratios Basel 3 Fully loaded CET1 ratio at 30/09/13 Crédit Agricole Group 9,3% 9,6% 10,0% 10,5% End 2013 target (>10%) exceeded * Restated for the disposal of Emporiki Dec-12* March-13 Jun-13 Sep-13 Basel 2.5 Solvency ratios at 30/09/13 Crédit Agricole Group & Crédit Agricole S.A. 15.7% 11.9% 12.3% 9,4% 10,4% 15,4% Crédit Agricole Group Crédit Agricole S.A. Core Tier 1 Tier 1 CRD ratio 9 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

10 CRÉDIT AGRICOLE GROUP Liquidity Bank cash balance sheet - Q3-13 ( bn) Assets Liabilities 22.6bn of senior debt issued in the market and branch networks by Crédit Agricole Group's main issuers at 30 September 2013 Central Bank deposits (o/w cash & mandatory reserves) Interbank assets Securities portfolio 1, Surplus: 58bn 1, ST market funds Repos Including 13bn issued in the market by Crédit Agricole S.A. ( 13.4bn at 22 October) Customer-related trading assets Customer assets LT market funds Customer-related funds US$1bn in contingent capital (Tier 2 subordinated debt) issued in the market by Crédit Agricole S.A. in September 2013 Tangible and intangible assets Q3-13 Q2-13 Liquidity reserves Q3-13 ( bn ) 252 Capital & similar items Assets eligible to Central Banks after ECB haircut (immediate access) Central Bank deposits (excl. Cash & mandatory reserves) Securities portfolio after haircut 129 Liquidity reserves ST market funds 10 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

11 CONTENTS 1 Third quarter 2013 Key messages 2 Results of Crédit Agricole S.A. and its business lines 3 Consolidated results of Crédit Agricole Group and the Regional Banks 4 Appendices 11 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

12 CRÉDIT AGRICOLE S.A. Income statement Q3-13 m Q3-13 Q3-13* Q3-12** Q3-12* and ** Q3/Q3* Revenues 3,966 4,122 3,262 4,315 (4.5%) Operating expenses (2,806) (2,806) (2,858) (2,858) (1.8%) Gross operating income 1,160 1, ,457 (9.7%) Cost of risk (653) (653) (964) (764) (14.5%) Equity affiliates % Net income on other assets (2) (2) (530) 42 nm Income before tax (1,071) 947 (0.5%) Tax (131) (234) 249 (114) nm Net income from discontinued or held-for-sale operations (1,964) 2 nm Net income (2,786) 835 (14.7%) Net income Group share (2,851) 749 (17.7%) Cost/income ratio 70.8% 68.1% 87.6% 66.2% +1.9 pp * Excluding specific items detailed p.13 * * Q3-12 restated for reclassification of Emporiki, Cheuvreux, CLSA and Newedge under IFRS5 ; and including a change in the valuation of a limited number of complex derivatives 12 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

13 CRÉDIT AGRICOLE S.A. Q3-13 RESULTS Specific items Q m Impact on revenues Impact on NIGS Issuer spread (252) (163) DVA running (47) (30) Loan hedges - - Disposal of Bankinter Impact of brokers o/w capital gain CLSA o/w capital loss Newedge - (155) Q3-2012* m Impact on revenues Impact on NIGS Issuer spread (1,017) (657) Loan hedges (36) (23) Disposal of Emporiki (1,958) Impact of brokers - (197) Goodwill impairment - Agos - (572) Deconsolidation of Bankinter - (193) * Q3-12 restated for the reclassification of Emporiki, Cheuvreux, CLSA and Newedge under IFRS 5; and including a change in the valuation of a limited number of complex derivatives 13 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

14 FRENCH RETAIL BANKING Regional Banks and LCL Customer assets: +3.5% YoY Customer assets Customer business ( bn) Loans On-balance sheet: +4.8% YoY - Including % on passbook accounts - 393bn after centralisation Off-balance sheet: +1.8% YoY due to pick-up in life insurance (outstandings + 4.2%) and positive market effect (securities outstandings + 3.1%) Loans outstanding: +0.7% YoY LCL Off-B/S On-B/S RBs at 100% Off-B/S On-B/S Loan-to-deposit ratio: 119% at end-september 2013 Sept. 12 Dec. 12 March 13 June 13 Sept 13 Sept. 12 Dec. 12 March 13 Contribution to Crédit Agricole S.A. results ( m) June 13 Sept 13 improvement of 4pp vs Sept-12, including 10bn in cash returned from CDC in Q % 393 NIGS Regional Banks + LCL Net income Group share of French retail banking: 393m, up 10.3% YoY in Q3 Q3-12 Q THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

15 CRÉDIT AGRICOLE S.A. BUSINESS LINES French retail banking Regional Banks Total customer deposits: bn YoY On-balance sheet: +4.1% YoY Off-balance sheet: +1.8% YoY with a 3.6% increase in life insurance Lending: +0.6%, of which home loans + 2.4% YoY at end-sept 2013 Loan-to-deposit ratio: 122% vs. 126% at end-sept 2012 Operating income: +7.1% YoY in Q3 Revenues: +3.3% YoY in Q3, due to lower cost of funding, continued early repayments and increase in fees and commissions (+1.3%, of which + 2.5% in insurance) Expenses: down 0.7 % YoY in Q3 thanks to the completion of the NICE project and the impact of tax credit CICE Cost of risk - Impaired loan ratio: 2.5% (+9bp YoY at end-sept 2013 ; stable since March 2013) - Coverage ratio (including collective reserves): 105.7% Customer assets Sept % Dec. 12 March 13 June 13 Customer business ( bn) Sept 13 Offbalance sheet Onbalance sheet Sept. 12 Dec. 12 Loans March 13 Contribution to Crédit Agricole S.A. results ( m) June 13 Sept 13 m Q3-13 Q3/Q3 9M-13 9M/9M Revenues* 3, % 10, % Operating expenses (1,905) (0.7%) (5,658) +0.6% Cost of risk (188) +21.2% (885) +25.7% Operating income (100%)* 1, % 4, % Cost/income ratio 54.8% (2.2 pp) 53.6% (2.9 pp) Net income accounted for at equity* % % Change in share of reserves 3 nm % Contribution from equity affiliates (~25%)* +0.6% % % 15 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS * Changes restated for the impairment of SACAM International shares for - 268m in Q2-12 and - 45m in Q1-13 in revenues

16 CRÉDIT AGRICOLE S.A. BUSINESS LINES French retail banking - LCL Business performance Total customer deposits: up 4.6% YoY in Q3; up 1.4% QoQ in Q3 On-balance sheet deposits: up 7.4% YoY in Q3 and up 1.5% QoQ in Q3, driven by demand deposits (+4.1% QoQ) Loans outstanding up 1.2% YoY in Q3, driven by home loans: up respectively by 2.5% YoY and 1.2 % QoQ in Q3 Improvement in loan to deposit ratio: 109% (down 6pp YoY in Q3) GOI Revenues: down 2.3% YoY in Q3* - Higher margins on new production than on stock for customer business - Erosion in transformation margin in a climate of persistently low rates, accentuated by loan repurchases and early repayments Reduction in operating costs Cost of risk Slowdown this quarter of loans going into default and associated specific reserves Improvement in all markets Impaired loan ratio stable YoY in Q3 at 2.4%, coverage rate: 74.6% (including collective reserves) Customer assets ,9 76,7 77,1 76,1 77,1 80,0 80,0 81,9 84,7 86,0 Sept 12 Dec 12 March June 13 Sept On-B/S Off-B/S Customer business ( bn) Loans +4.6% +1.2% Sept 12 Dec 12 March 13June 13 Sept 13 Contribution to Crédit Agricole S.A. results ( m) m Q3-13 Q3*/Q3* 9M-13 * Excluding home purchase savings schemes, and EIC repayment in Q1-12 9M*/9M* Revenues 941 (2.3%) 2,876 (0.9%) Operating expenses (624) (1.8%) (1,869) (0.7%) Cost of risk (60) (33.5%) (218) (7.0%) Net income Group share % % Cost/income ratio* 66.6% +0.3 pp 64.6% +0.1 pp 16 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

17 CRÉDIT AGRICOLE S.A. BUSINESS LINES International retail banking - Cariparma Business performance On-balance sheet deposits managed by decrease in interest paid Customer business ( bn) Customer assets Loans Growth in life insurance and mutual funds, customer assets up 7.7% year-on-year 52,9 51,3 50,8 50,2 51,4 33,5 33,4 32,8 33,0 33,0 Loans outstanding down 1.3% year-on-year vs. 5.7% decline for market (source: ABI) Excess of deposits to loans: 1.7bn Net income Group share: 25m in Q3-13 Revenues: down 1.5% YoY in Q3 and recovery QoQ in Q3 (up 0.3%) Expenses: down 6.5% YoY in Q3 owing primarily to decrease in personnel costs (headcount cut 3.2% year-on-year) Cost of risk: up 6.2% YoY in Q3 - Impaired loan ratio: 10.3%, with 43.7%, coverage ratio: 43.7 % (including collective reserves) Income tax: up 21.5% YoY in Q3, stable on 9M (-0.3%) 35,5 35,6 35,8 36,1 34,7 Sept 12 Dec. 12 March 13 June 13 Sept 13 On-B/S Off-B/S Sept 12 Dec. 12March 13June 13 Sept 13 Contribution to Crédit Agricole S.A. results ( m) m Q3-13 Q3/Q3 9M-13* 9M/9M* Revenues 395 (1.5%) 1,175 (4.4%) Operating expenses** (225) (6.5%) (711) (4.7%) Cost of risk (92) +6.2% (295) +18.4% Net income 35 (8.2%) 116 (16.5%) Net income Group share 25 (7.3%) 84 (14.8%) Cost/income ratio** 56.9% (3.1 pp) 60.5% (0.1 pp) *After restatement of provisions recorded in Cariparma s 2012 accounts as stated in Q1-13. **Excluding cost of voluntary departure plan in Q2-12: 54m Net income for Cariparma Group (including Calit) : 35m in Q3-13 and 120m for the first 9 months of THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

18 CRÉDIT AGRICOLE S.A. BUSINESS LINES Savings management Net new inflows: up 5.1bn over first 9M Amundi: Inflows remained positive Insurance: solid business momentum Private banking: net asset outflows offset by favourable market effect CACEIS: sharp rise in funds under administration year-on-year, good business momentum in assets under custody, thereby limiting the impact of CDC exit 1, , , ,4 132,2 (0.8) 133,0 Asset Lifemanagement insurance Private 221,8 224,8 banking 232, * 739.6* Assets under management ( bn) + 5.1bn Market, currency & scope** effects 759.0* Sept. 12 Dec. 12 Sept. 13 Private banking Life insurance Asset management * Figures include 100% of JVs in Asia ** Smith Breeden in Q3-13 Q3-13 results: 383m Amundi: cost/income ratio maintained Insurance: as in Q1-13 and Q2-13, impact of change in balance sheet structure Private banking: net income down CACEIS: net income maintained despite fall in interest income resulting from decline in interest rates Asset servicing (CACEIS) Sept. 12 Dec. 12 Sept.13 Sept./Sept. Assets under custody 2,426 2,491 2,237 (7.8%) Funds under administration 1,129 1,251 1, % Contribution to Crédit Agricole S.A. net income Group share ( m) Private banking CACEIS Insurance Amundi 18 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS Q3-12 Q4-12 Q1-13 Q2-13 Q3-13

19 CRÉDIT AGRICOLE S.A. BUSINESS LINES Asset management - Amundi Inflows over 9 months 2013 up 1.1bn; o/w 5.7bn excluding money market instruments (primarily institutionals and international branch networks) Solid momentum in long-term assets Net asset outflows from money market instruments in Q3-13 in a market climate adversely affected by low interest rates Acquisition in the USA of Smith Breeden, a specialist in US interest rate products (58 FTE; AUM 4.7bn) to: - Expand Amundi's fixed-income product range - Develop cross-selling between Smith Breeden and Amundi Amundi s positions in ETF strengthened: - No. 4 in Europe vs. No. 7 at end-december 2012* - Funds under management doubled over 3 years to 10.3bn Average assets under management : 756bn (up 9% 9M/9M) Good results: NIGS up 4.6% 9M/9M** GOI: up 1.3% 9M/9M** - Revenues: up 1.8% 9M/9M** due to resilient portfolio management fees - Expenses: up 1.4% 9M/9M** excluding tax measures Cost/income ratio stable YoY in first 9M** at 55.3% % 19% 51% % 19% 51% 5% 5% 8% 8% 4% 4% 4% Sept.12 Dec.12 Assets under management* ( bn) +2.6% (9.6) Networks Employee Savings management abroad Institut. Corp. & thirdparty distributors Networks France Inflows + 1.1bn Contribution to Crédit Agricole S.A. results ( m) m Q3-13 Scope effect (Smith Breeden Q3-13) Market & currency effects Q3/Q3** 759 4% 8% 4% Sept.13 9M-13 * Data including 100% of joint-ventures in Asia equities 9M/9M** Revenues % 1, % Operating expenses (195) +3.7% (584) +2.2% Gross operating income 152 (3.2%) % Net income 100 (8.9%) % Net income Group share 73 (8.9%) % Cost/income ratio 56.3% +1.7 pp 55.3% (0.2 pp) 13% 19% 52% cash bonds specialised diversified guaranteed structured * Data at 30 September 2013, Source : Deutsche Bank Europe Monthly ETF Market Review ** Restated for 60m pre-tax gain on disposal of Hamilton Lane booked in Q1-12 and Smith Breeden acquisition costs in Q THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

20 CRÉDIT AGRICOLE S.A. BUSINESS LINES Insurance Life insurance: solid business momentum both in France and internationally France: business up 22.1% YoY in Q3-13, (market up 9% - source: FFSA ) International: premium income up 34.3%* YoY in Q3-13 Funds under management: up 4.8% YoY to 232.4bn including 18.2% in unit-linked contracts Property & casualty insurance - France: growth outpaced market average Business: up 5.5% YoY in Q3-13 (market up 2.5% - source: FFSA) Claims ratio**: 71.2% in Q3-13 (vs. 70.6% in Q3-12) Credit insurance: resilience in home loans, slowdown in consumer finance 5, % 6, Q3-12 Q3-13 Change in revenues* ( m) (French GAAP) 16, M-12 9M-13 Net new inflows: + 4.8bn in 9M-13 o/w+ 3.6bn in France Int'l subsidiaries, life and P&C, excl. Creditor insurance Creditor insurance Property and casualty France Life insurance France Change in funds under management in life insurance* ( m) +4.8% % ,171 Unit-linked Euros Sept/Sept +2.7% +5.3% NIGS: 251m in Q3-13 ( 252m in Q3-12) NIGS: stable YoY in Q3 including financial expenses of 18m for transaction to optimise financial structure Operating expenses under control: up 0.4% YoY in Q3*** Continued innovative investments in favour of unrated corporate clients and local authorities for 2bn in 9M-13 * 2012 figures restated for BES Vida, sold to BES in Q2-12 ** Claims ratio net of reinsurance *** After elimination of positive one-off impact related to the treatment of Greek government bonds on the calculation basis for some taxes in Q3-12( 9m in cost reductions) Sept 12 Dec THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS March 13 June 13 Sept 13 Contribution to Crédit Agricole S.A. results ( m) m Q3-13 Q3-Q3 9M-13 9M/9M Revenues 519 (0.1%) 1,577 (0.8%) Operating expenses (141) +7.3% (429) +10.6% Cost of risk - nm - nm Net income Group share 251 (0.5%) 765 (4.0%) Cost/income ratio 27.1% +1.8 pp 27.2% +2.8 pp

21 CRÉDIT AGRICOLE S.A. BUSINESS LINES Specialised financial services Consumer credit: finance loan book stabilised, in line with Q2-13 (down 0.8% QoQ in Q3) Business in France sustained by marketing campaigns in early September Solid momentum for car finance partnerships especially in Italy and in China 78,3 13,3 13,4 51,6 CACF consumer finance loan book gross ( bn) 74,2 73, ,3 71.8* 12,5 12,3 13,1 13,1 13,3 13,1 13,3 12,8 12,7 12,5 48,6 47,6 47,1 46, Managed loan book on behalf of third parties Crédit Agricole Group CAL&F: lower volumes, high margins Dec. 11 Sept. 12 Dec. 12 March 13 June 13 Sept. 13 Consolidated loan book Net income Group share: 63m in Q3-13 vs. 47m in Q2-13 Revenues stabilised * 37% in France, 34% in Italy and 29% in other countries Contribution to Crédit Agricole S.A. results ( m) Costs under control at CACF and CAL&F: down 0.6% YoY in Q3 Cost of risk: down 8.6% QoQ in Q3 - Cost of risk Agos-Ducato: 204m in Q3-13 vs. 224m in Q2-13 (impaired loan ratio: 16.7%; coverage rate of 98.8% including collective reserves) - Improvement in cost of risk in France m Q3-13 Q3/Q3 9M-13 9M/9M Revenues % 2,484 (5.4%) Operating expenses (394) (0.6%) (1,164) (2.2%) Cost of risk (352) (16.6%) (1,168) (21.7%) Net income 52 nm 79 nm Net income Group share 63 nm 130 nm Cost/income ratio 47.3% (0.9 pp) 46.8% +1.5 pp 21 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

22 CRÉDIT AGRICOLE S.A. BUSINESS LINES Corporate and Investment Banking - Revenues* Revenues* from ongoing activities in Q3-13: 891m Capital markets (excluding brokers): down 18.5% from a very high Q3-12 (favourable market conditions) Fixed Income: revenues down (-20.6% YoY in Q3) reflecting low volumes on the Credit side and market uncertainties over the Fed's monetary policy in Q3-13 Solid level of business maintained in Investment banking (up 5.4% YoY in Q3) Market risk maintained at low level - VaR at 30/09/13: 10m with average VaR of 12m over the quarter Financing activities: solid revenues in 9M-13 with continued decline in liquidity consumption (-7.7% YoY in Q3) CMIB Financing activities Revenues from ongoing activities* ( m) Investment Banking** Fixed income Structured finance Commercial banking 1, % Financing activities Revenues* and liquidity consumption ( m) Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 Structured finance revenues resilient: down 4.9% QoQ in Q3 thanks to margins holding up in a climate of falling volumes Slight increase in Commercial banking revenues (+2.5% QoQ in Q3) Note: 2012 and 2013 figures restated for reclassification of Newedge under IFRS 5 * Restated for loan hedges, impact of Day 1 CVA/DVA and DVA running restated for adjustment plan impacts. ** Including revenues from brokerage (CLSA New York and Tokyo), reclassified under IFRS 5 in Q3-13: 22m in Q3-12, 20m in Q4-12, 25m in Q1-13 and 17m in Q2-13. In Q3-13, including CLSA Taiwan revenues: + 3m Liquidity consumption ( bn) Revenues* ( m) 22 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS Q3-12 Q4-12 Q1-13 Q2-13 Q3-13

23 CRÉDIT AGRICOLE S.A. BUSINESS LINES Corporate and Investment Banking - Results* Operating expenses: down 2.0% YoY in Q3 in CIB ongoing activities with cost/income ratio of 63.3% Including Discontinuing operations: down 8.1% YoY in Q3 Cost of risk higher than in Q3-12 Non-material specific reserves booked for a limited number of files; and litigation provisions (- 80m) CLSA and Newedge Disposal of CLSA: 320m gain recognised in net income group share in Q3-13 Intended disposal of the 50% stake in the Newedge group: - Estimated impact of - 155m in net income Group share in Q3-13 Discontinuing activities CIB ongoing Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 Contribution of CIB ongoing activities to Crédit Agricole S.A. results( m) m Q3-13 Q3/Q3 9M-13 9M/9M Revenues CIB expenses (ongoing + discontinuing)* ( m) -8.1% 844 (13.5%) 2,713 (11.0%) - o/w DVA (47) nm (86)** nm - o/w loan hedges 0 nm 15 nm Revenues restated* 891 (14.7%) 2,784 (10.4%) Operating expenses (534) (2.0%) (1,603) (3.0%) NB: 2012 and 2013 data restated for reclassification of Newedge under IFRS5 * Restated for loan hedges, CVA/DVA Day 1 and DVA running impacts and impacts related to brokers (Cheuvreux, CLSA and Newedge) restated for impacts of the adjustment plan. ** Including in Q1 the Day 1 DVA/CVA impact: - 46m in revenues and - 25m in NIGS Cost of risk (124) +83.1% (310) +72.5% Net income Group share 287 x % Net income Group share restated* 155 (55.9%) 664 (32.9%) 23 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

24 CORPORATE CENTRE Income statement Revenues: - 500m in Q3-13; excluding issuer spread, revenues: - 248m vs - 424m in Q3-12 Non-recurring items in Q Gain on disposal of Bankinter: + 143m - Gains on portfolio disposals: + 76m Issuer spreads: - 252m in Q3-13 vs - 1,017m in Q3-12 Operating expenses m Q3-13 Q3/Q3 9M-13 9M/9M* Revenues (500) (65.3%) (1,754) (24.2%) o/w cost of funds (534) (2.1%) (1,600) (1.6%) o/w financial management 173 x nm o/w issuer spreads (252) (75.3%) (545) (23.8%) o/w other 113 x % Operating expenses (236) +6.1% (668) +0.9% Gross operating income (736) (55.7%) (2,422) (18.6%) Q3-13: provision of 20m for the voluntary departure plan in Crédit Agricole s real estate division Cost of risk 5 nm 71 nm Operating income (731) (61.9%) (2,351) (27.5%) Excluding the plan, expenses down 2.9% lower Equity affiliates Eurazeo net income: 60m in Q3-13 Net income Group share excluding issuer spreads): - 231m in Q3-13; - 483m restated for exceptional items (Bankinter, portfolio disposals, Eurazeo) Equity affiliates 35 nm (30) (69.6%) Net income on other assets - nm (4) nm Pre-tax income (696) (63.8%) (2,385) (27.8%) Tax 335 (52.4%) 920 (2.2%) Net income Group share (394) (68.3%) (1,582) (36.1%) Net income Group share excl. issuer spreads * Restated for the hybrid debt buy-back for 9M-12 for 864m (231) (60.5%) (1,233) (38.7%) 24 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

25 CRÉDIT AGRICOLE S.A.: FINANCIAL STRUCTURE Solvency ratios Risk-weighted assets: down 16.4bn vs. 30/06/13 Adoption of European approach for treatment of insurance: 50% of hybrid instruments deducted from T1 capital and 50% deducted from T2 (weighting of 370% at 30 June) 13,2% 11,7% 9,2% Solvency ratios (Basel 2.5) * Change in insurance deduction method 15,0% 15,4% 10,0% 10,4% 8,6% 9,4% - Hybrid instruments: 3.8bn at 30/09/13 Core Tier 1 ratio: 9.4% at 30/09/13, up 74bp vs. 30/06/13 Positive impact of organic capital generation: retained earnings and favourable impact of the disposal of CLSA and Bankinter Dec. 12 June 13 Sept. 13 CRD ratio Tier 1 ratio Core Tier 1 ratio Change in Core Tier 1 June to September bp +6 bp +41bp Favourable impact from change in treatment in insurance 8,6% 9,4% Jun-13 Organic capital generation (retained NIGS and disposals) Organic changes and other (RWAs) Change in the treatment of insurance Sep-13 * Treatment of insurance: until 31/12/12, application of joint forum method (total capital including hybrid debt deducted from Tier 2, for 13.2bn at 31/12/12) In 2013, application of the transitional Basel 2.5 method (Conglomerates Directive). In March and June 2013: Deduction of retained earnings from Tier 1, 370% risk weighting of capital and hybrid debt. In September 2013: Deduction of retained earnings from Tier 1, 370% risk weighting of capital and deduction of hybrid debt 50% from Tier 1 and 50% from Tier 2 capital. 25 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

26 CONTENTS 1 Third quarter 2013 Key messages 2 Results of Crédit Agricole S.A. and its business lines 3 Consolidated results of Crédit Agricole Group and the Regional Banks 4 Appendices 26 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

27 CRÉDIT AGRICOLE GROUP Contribution of the business lines Contribution to revenues 25.2bn for 9M-13 Contribution to NIGS 5.5bn for 9M-13 10% 11% Retail banking Insurance 6% 3% 14% 7% 6% 66% Savings management & CACEIS Specialised financial services 14% 63% Corporate and investment banking Retail banking businesses predominant 27 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

28 CRÉDIT AGRICOLE GROUP Contribution of Regional Banks (100%) to Group net income m Q3-13 Q3/Q3 9M-13 9M/9M Revenues 3, % 11, % Operating expenses (1,989) (0.9%) (5,928) +0.5% Gross operating income 1, % 5, % Cost of risk (190) +18.9% (894) +23.7% Equity affiliates - nm - nm Net income on other assets 2 nm 4 nm Change in value of goodwill - nm (22) nm Income before tax 1, % 4, % Tax (512) +1.2% (1,457) +5.6% Net income from discontinued or held-for-sale operations - nm - nm Net income Group share % 2, % Cost/income ratio 55.0% (2.0 pp) 53.6% (1.6 pp) The impairment of SACAM International shares had no impact within the scope of Crédit Agricole Group. It impacted only the financial statements of Crédit Agricole S.A., in equity affiliates" 28 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

29 CRÉDIT AGRICOLE GROUP Income statement Q3-13 m Q3-13 Q3-13* Q3-12** Q3-12* and ** Q3*/Q3* and ** Revenues 7,659 7,815 6,872 7,925 (1.4%) Operating expenses (4,889) (4,889) (4,965) (4,965) (1.5%) Gross operating income 2,770 2,926 1,907 2,960 (1.2%) Cost of risk (849) (849) (1,130) (930) (8.7%) Equity affiliates (170) 23 nm Net income on other assets nm Change in value of goodwill - - (572) - - Income before tax 1,989 2, , % Tax (635) (738) (256) (619) +19.1% Net income from discontinued or held-for-sale operations (1,966) 2 nm Net income 1,521 1,410 (2,138) 1,485 (5.0%) Net income Group share 1,433 1,322 (2,206) 1,417 (6.7%) * Excluding specific items detailed on p. 13 ** Q3-12 restated for reclassification of Emporiki, Cheuvreux, CLSA and Newedge under IFRS 5; and including a change in the valuation of a limited number of complex derivatives 29 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

30 CRÉDIT AGRICOLE GROUP Income statement 9M-13* m 9M-13* 9M-13* and ** 9M-12* 9M-12* and ** 9M/9M* and ** Revenues 23,282 23,725 23,619 23,850 (0.5%) Operating expenses (14,619) (14,619) (14,808) (14,808) (1.3%) Gross operating income 8,663 9,106 8,811 9, % Cost of risk (3,008) (3,008) (3,427) (3,227) (6.8%) Equity affiliates (33) 160 (36.3%) Net income on other assets (69.6%) Change in value of goodwill (22) (22) (578) - nm Income before tax 5,759 6,202 4,852 6, % Tax (1,830) (2,058) (1,994) (1,911) +7.7% Net income from discontinued or held-for-sale operations (3,255) 5 nm Net income 4,095 4,146 (397) 4, % Net income Group share 3,843 3,894 (535) 4,009 (2.9%) * Q1 and Q2-13 restated for the reclassification of Newedge under IFRS 5. 9M-12 restated for reclassification of Emporiki, Cheuvreux, CLSA and Newedge under IFRS 5; and including a change in the valuation of a limited number of complex derivatives ** Excluding specific items detailed on p THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

31 CRÉDIT AGRICOLE GROUP : FINANCIAL STRUCTURE Solvency ratios Risk-weighted assets: down 14.5bn vs. 30/06/13 Adoption of European approach for the treatment of insurance: hybrid debt deducted 50% from Tier 1 capital and 50% from Tier 2 capital (weighting of 370% at 30 June) - Hybrid debt: 3.9bn at 30/09/13, i.e. 14.5bn in riskweighted assets 14,0% Solvency ratios (Basel 2.5 and 3)* Change in insurance deduction method 15,4% 15,7% 12,9% 11,9% 12,3% 11,4% 11,3% 11,9% 10.0% 10.5% Core Tier 1 ratio (Basel 2.5): 11.9% at 30/09/13 (+65 bp) Positive impact of organic capital generation: retained earnings and favourable impact of disposal of CLSA and Bankinter Dec 12 June 13 Sept 13 CRD ratio o/w Tier 1 o/w Core Tier 1 June 13 Sept 13 Change in Core Tier 1 September vs June bp +2 bp +35 bp FL CET1 ratio (Basel 3) Favourable impact from change in treatment of insurance 11,3% 11,9% Crédit Agricole Group leverage ratio: 3.5% at 30 September 2013 According to CRD4, as applied by Crédit Agricole Group Leverage ratio: Fully loaded Basel 3 Common Equity Tier One 1 and existing Tier 1 grandfathered; for derivatives and repos: regulatory value June 2013 Organic capital generation (retained earnings and disposals) Organic change and other Change in treatment of insurance Sept 13 * Treatment of insurance: until 31/12/12, application of joint forum method (total capital including hybrid debt deducted from Tier 2, for 13.8bn at 31/12/12) In 2013, application of the transitional Basel 2.5 method (Conglomerates Directive). In March and June 2013: Deduction of retained earnings from Tier 1, 370% risk weighting of capital and hybrid debt. In September 2013: Deduction of retained earnings from Tier 1, 370% risk weighting of capital and deduction of hybrid debt 50% from Tier 1 and 50% from Tier 2 capital. 31 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

32 CONTENTS 1 Third quarter 2013 Key messages 2 Results of Crédit Agricole S.A. and its business lines 3 Consolidated results of Crédit Agricole Group and the Regional Banks 4 Appendices 32 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

33 APPENDICES Crédit Agricole S.A. consolidated results Trends in risk Consolidated income statement by business line - quarterly Consolidated income statement by business line - 9 months Consolidated income statement 9 months Consolidated income statement for 9 months -Specific items Data per share Additional information on business lines of Crédit Agricole S.A. Regional Banks: Customer assets and loans outstanding Regional Banks: Income statement data LCL: Customer assets and loans outstanding LCL: Revenues BPI: Activity indicators and revenues by entity Savings management: Activity indicators - Change in AUM Savings management: Activity indicators - Life insurance Allocated capital by business line Risk weighted assets by business line Change in credit risk outstanding Breakdown of risks by geographic region and by business sector Market risk exposure Update on sovereign risk exposure - CA Group Peripheral sovereign risk exposure - Insurance Loans outstanding to European countries under watch Loans outstanding to Spain and Italy Financial structure Crédit Agricole Group: regulatory capital Crédit Agricole S.A.: regulatory capital Crédit Agricole Group liquidity: cash balance sheet Crédit Agricole Group: liquidity reserves Crédit Agricole Group liquidity: diversified funding Specialised financial services: Activity indicators 46 CIB: Analysis of Q3-13 results CIB: Analysis of 9M-13 results CIB: Discontinuing activities CIB: Rankings CIB: Significant deals Consolidated balance sheet Equity and Subordinated debt Consolidated balance sheet: Crédit Agricole S.A. Consolidated balance sheet: Crédit Agricole Group THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

34 CRÉDIT AGRICOLE S.A. CONSOLIDATED RESULTS Consolidated income statement by business line* m French retail banking - Regional Banks French retail banking - LCL International retail banking Specialised financial services Savings management Corporate and investment banking ** Discontinuing activities Corporate centre ** Group Q3-12 Q3-13 Q3-12 Q3-13 Q3-12 Q3-13 Q3-12 Q3-13 Q3-12 Q3-13 Q3-12 Q3-13 Q3-12 Q3-13 Q3-12 Q3-13 Q3-12 Q3-13 Revenues ,254 1, (1,440) (500) 3,262 3,966 Operating expenses - - (637) (624) (390) (369) (395) (394) (590) (610) (545) (534) (79) (39) (222) (236) (2,858) (2,806) Gross operating income (3) (27) (1,662) (736) 404 1,160 Cost of risk - - (90) (60) (115) (121) (423) (352) 3 3 (68) (124) (10) (4) (261) 5 (964) (653) Equity affiliates (188) (30) (46) Net income on other assets Change in value of goodwill - - (1) (1) (2) (1) (2) (572) (572) - Income before tax (78) 86 (565) (12) (31) (1,925) (696) (1,071) 787 Tax - - (77) (89) (43) (52) (26) (41) (223) (204) (78) (91) (8) (131) Net income from discontinued or held-forsale operations (1,764) (202) (1,964) 167 Net income (1,885) 37 (591) (20) (20) (1,219) (361) (2,786) 823 Non-controlling interests (27) (11) Net income Group share (1,899) 17 (564) (20) (21) (1,243) (394) (2,851) 728 * Q3-12 restated for reclassification of Emporiki, Cheuvreux, CLSA and Newedge under IFRS 5 and for a change in the valuation of a limited number of complex derivatives ** 2012 restated for reclassification of the CIB issuer spread to Corporate centre 34 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

35 CRÉDIT AGRICOLE S.A. CONSOLIDATED RESULTS Consolidated income statement by business line* m French retail banking - Regional Banks French retail banking - LCL International retail banking Specialised financial services Savings management Corporate and investment banking ** Discontinuing activities Corporate centre ** Group 9M-12 9M-13 9M-12 9M-13 9M-12 9M-13 9M-12 9M-13 9M-12 9M-13 9M-12 9M-13 9M-12 9M-13 9M-12 9M-13 9M-12 9M-13 Revenues - - 2,972 2,876 1,861 1,813 2,626 2,484 3,856 3,781 3,050 2,713 (220) 115 (1,449) (1,754) 12,696 12,028 Operating expenses - - (1,883) (1,869) (1,229) (1,133) (1,189) (1,164) (1,784) (1,847) (1,652) (1,603) (236) (125) (662) (668) (8,635) (8,409) Gross operating income - - 1,089 1, ,437 1,320 2,072 1,934 1,398 1,110 (456) (10) (2,111) (2,422) 4,061 3,619 Cost of risk - - (234) (218) (360) (439) (1,492) (1,168) (52) - (180) (310) (104) (33) (269) 71 (2,691) (2,097) Equity affiliates (136) (71) (98) (30) Net income on other assets Change in value of goodwill - - (1) 5 (2) (4) (572) (572) - Income before tax (613) 172 2,056 1,945 1, (559) (43) (2,438) (2,385) 1,524 2,410 Tax - - (286) (276) (72) (79) (63) (93) (651) (631) (352) (266) (612) (410) Net income from discontinued or held-forsale operations (3,033) (222) (3,255) 166 Net income (2,971) 117 (676) 79 1,405 1, (375) (28) (1,810) (1,465) (2,343) 2,166 Non-controlling interests (140) (51) (27) (2) Net income Group share (2,985) 70 (536) 130 1,274 1, (348) (26) (1,924) (1,582) (2,484) 1,893 * 2012 restated for reclassification of Emporiki, Cheuvreux, CLSA and Newedge under IFRS 5 and for a change in the valuation of a limited number of complex derivatives ** 2012 restated for reclassification of the CIB issuer spread to Corporate centre 35 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

36 CRÉDIT AGRICOLE S.A. Income statement 9M-13* m 9M-13* 9M-13* and ** 9M-12** 9M-12* and ** 9M/9M * and ** Revenues 12,028 12,471 12,696 12,927 (3.5%) Operating expenses (8,409) (8,409) (8,635) (8,635) (2.6%) Gross operating income 3,619 4,062 4,061 4,292 (5.4%) Cost of risk (2,097) (2,097) (2,691) (2,491) (15.8%) Equity affiliates (5.5%) Net income on other assets (505) 67 (70.1%) Income before tax 2,410 2,853 1,524 2, % Tax (410) (627) (612) (529) +18.4% Net income from discontinued or held-for-sale operations (3,255) 4 nm Net income 2,166 2,235 (2,343) 2,262 (1.2%) Net income Group share 1,893 1,956 (2,484) 2,068 (5.4%) Cost/income ratio 69.9% 67.4% 68.0% 66,8% +0.6 pt * Q1 and Q2-13 restated for the reclassification of Newedge under IFRS 5. 9M-12 restated for reclassification of Emporiki, Cheuvreux, CLSA and Newedge under IFRS 5; and including a change in the valuation of a limited number of complex derivatives ** Excluding specific items detailed on p THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

37 CRÉDIT AGRICOLE S.A. Specific items - 9M-13 9M-2013* m Impact on revenues Impact on NIGS Issuer spread (545) (349) CVA/DVA Day 1 and DVA running (86) (50) Loan hedges 15 9 Disposal of Bankinter Impact of brokers o/w CLSA o/w Newedge - (155) 9M-2012** En m Impact on revenues Impact on NIGS Issuer spread (714) (461) Loan hedges Goodwill impairment - Agos - (572) Impairment of ISP and Sacam International (427) (494) Deconsolidation of Bankinter - (193) Hybrid debt buy-back Disposal of Emporiki - (3,195) Impact of brokers - (217) * Q1 and Q2-13 restated for the reclassification of Newedge under IFRS 5. ** 9M-12 restated for reclassification of Emporiki, Cheuvreux CLSA and Newedge under IFRS 5; and including a change in the valuation of a limited number of complex derivatives 37 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

38 FINANCIAL STRUCTURE Data per share Data per share September 2012* December 2012* September 2013 Number of shares (end period) 2,498,020,537 2,498,020,537 2,498,020,537 Average number of shares (used to compute earnings per share) 2,475,827,379 2,476,072,634 2,478,987,443 Net asset value per share Net tangible asset value per share Net income Group share ( 2,484m) ( 6,389m) 1,893m Net income per share ( 1.00) ( 2.58) 0.76 * 2012 includes a change in the valuation of a limited number of complex derivatives 38 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

39 FRENCH RETAIL BANKING REGIONAL BANKS Customer assets and loans outstanding Customer assets ( bn)* Loans outstanding ( bn) bn Sept. 12 Dec. 12 March 13 June 13 Sept. 13 Sept. /Sept. bn Sept. 12 Dec. 12 March 13 June 13 Sept. 13 Sept. /Sept. Securities % Home loans % Mutual funds and REITs (5.8%) Consumer credit (5.8%) Life insurance % Off-balance sheet assets % SMEs and small businesses (3.2%) Farming loans % Demand deposits % Local authorities (1.5%) Home purchase savings schemes % TOTAL % Passbook accounts % Time deposits (0.9%) On-balance sheet assets % TOTAL % Passbooks,o/w Livret A % LEP (2.4%) LDD % * Excluding customer financial instruments 39 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

40 FRENCH RETAIL BANKING REGIONAL BANKS Income statement data Regional Banks contribution to Crédit Agricole S.A. s results m Q3-11 Q4-11 Q1-12 Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 Q3/Q3 9M/9M Net income accounted for under equity method Change in share of reserves SHARE OF INCOME FROM EQUITY AFFILIATES % +13.2% (9) (1) (3) nm +0.1% % +10.5% Customer fee and income per quarter m Q3-11 Q4-11 Q1-12 Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 Q3/Q3 9M/9M Services and other banking transactions (0.7%) (11.7%) Securities (2.7%) (8.0%) Insurance % +4.5% Account management and payment instruments % +5.3% TOTAL 1,311 1,382 1,366 1,301 1,276 1,431 1,388 1,328 1, % +1.7% 40 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

41 FRENCH RETAIL BANKING - LCL Customer assets and loans outstanding Customer assets ( bn) bn Sept. 12 Dec. 12 March 13 June 13 Sept. 13 Sept. /Sept. Securities % Mutual funds and REITs (14.0%) Life insurance % Off-balance sheet assets % bn Loans outstanding ( bn) SMEs and small businesses Consumer credit Sept. 12 Dec. 12 March 13 June 13 Sept. 13 Sept. /Sept (1.0%) (0.9%) Home loans % Demand deposits % Home purchase savings schemes (2.8%) TOTAL % Bonds % Passbooks* % Time deposits % On-balance sheet assets % Passbooks, o/w TOTAL % Livret A % LEP % LDD % * Including liquid company savings 41 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

42 FRENCH RETAIL BANKING - LCL Revenues Revenues m Q2-12 * Q3-12 * Q4-12 * Q1-13 Q2-13 Q3-13 Q3**/Q3** 9M**/9M** Interest margin (3.3%) (1.6%) Fee and commission income (0.8%) (1.4%) - Securities (4.2%) (3.0%) - Insurance (0.3%) +2.2% - Account management and payment instruments (0.3%) (3.3%) TOTAL 1, (2.3%) (0.9%) * Commitment fees relating to new loans have been reclassified under interest margin ** Excluding home purchase savings schemes provision and EIC repayment in Q THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

43 INTERNATIONAL RETAIL BANKING Activity indicators and revenues by entity Cariparma ( m) June 12 Sept. 12 Dec.12 March 13 June 13 Sept. 13 o/w Loans 13,407 13,602 13,714 13,689 13,752 13,829 o/w Home loans 12,375 12,601 12,762 12,770 12,848 12,941 o/w SME and small businesses 14,775 14,488 14,220 13,685 13,503 13,343 o/w Corporates 4,155 3,968 3,872 3,740 4,032 3,955 Loans 33,656 33,456 33,370 32,836 33,044 33,013 On-balance sheet customer assets 34,892 35,457 35,621 35,772 36,110 34,715 Off-balance sheet customer assets 46,750 52,897 51,302 50,804 50,188 51,382 Risk weighted assets ( bn) Other IRB entities* ( m) June 12 Sept. 12 Dec.12 March 13 June 13 Sept. 13 o/w Customer loans 4,901 5,017 5,049 4,984 4,973 5,123 o/w Home loans 1,971 2,010 2,028 2,048 2,049 2,107 o/w SME and small businesses 1,228 1,249 1,262 1,252 1,282 1,276 o/w Corporates 3,787 3,616 3,561 3,643 3,892 3,888 Loans 9,916 9,883 9,872 9,879 10,147 10,287 On-balance sheet customer assets 10,016 9,911 10,095 10,444 10,305 10,629 Off-balance sheet customer assets 1,119 1,207 1,140 1,422 1,551 1,656 Africa and Middle West 14% Q3-13 Revenues by geographic area Risk weighted assets ( bn) Revenues ( m) Q2-12 Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 Q3 / Q3 Europe excl. Cariparma 21% Cariparma (1.5%) Other IRB entities* (2.3%) Revenues (1.8 %) Cariparma 65% *2012 figures for IRB restated for Emporiki outstandings 43 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

44 SAVINGS MANAGEMENT Activity indicators Assets under management excluding double counting* bn March 12 June 12 Sept. 12 Dec. 12 March 13 June 13 Sept. 13 Sept./ Sept. Sept. / June Total AUM 1,047 1,050 1,074 1,097 1,122 1,107 1, % +1.6% Total AUM excl. double counting % +1.5% * Asset management (including 100% of joint-ventures in Asia), life insurance and Private banking and at 30/09/13 Smith Breeden Assets under management in Private banking bn March 12 June 12 Sept. 12 Dec. 12 March 13 June 13 Sept.13 Sept./ Sept. Sept. / June LCL Private Banking % +1.6% CA Private Banking (0.6%) +0.8% France % +1.3% International (1.2%) +0.6% Total % +1.0% 44 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

45 SAVINGS MANAGEMENT Activity indicators Life insurance Assets under management in life insurance* bn Sept. 11 Dec. 11 March 12 June 12 Sept. 12 Dec. 12 March 13 June 13 Sept. 13 Sept./ Sept. Unit-linked % In euros % Total % * Excluding BES Vida, excluded from the scope in Q2-12 Breakdown of investments (excl. Unit-linked accounts)** 1,6% 1,6% 1,6% 5,0% 4,9% 5,1% 5,5% 5,5% 5,3% Alternative investments Real estate (buildings, shares, shares in SCIs) Other shares net of hedging 79,8% 79,4% 82,7% Interest rate products (bonds, etc.) Short term investments 6,5% 6,9% 3,4% 1,6% 1,7% 1.9% Others (private equity, convertible bonds, etc.) Market value Sept 12 Market value Dec. 12 Market value Sept 13 ** Scope : life insurance companies of Crédit Agricole Assurances group, excluding BES Vida (excluded from scope in Q2-12) 45 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

46 SPECIALISED FINANCIAL SERVICES Activity indicators CACF outstandings ( bn) Sept. 11 Dec. 11 March 12 June 12 Sept. 12 Dec.12 March 13 June 13 Sept. 13 Sept. /Sept. Sept. /June Consolidated loan book (5.3%) (1.2%) Crédit Agricole Group (4.2%) (1.2%) Loan book managed on behalf of third parties % +1.2% Total loan book (3.2%) (0.8%) o/w Agos-Ducato (6.9%) (0.8%) CAL&F outstandings ( bn) Sept. 11 Dec. 11 March 12 June 12 Sept. 12 Dec.12 March 13 June 13 Sept. 13 Sept. /Sept. Sept. /June Managed leasing portfolio* (5.1%) (0.9%) o/w France* (6.1%) (1.6%) Factored turnover % (5.5%) o/w France % (6.4%) * Restated until 2012 (change in syndications accounting methodology) 46 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

47 CORPORATE AND INVESTMENT BANKING Analysis of Q3-13 results m Q3-13 published Impact of loan hedges Impact DVA running Impact of brokers Q3-13 restated Discontinuing activities Restated ongoing CIB o/w Financing activities o/w Capital markets and investment banking Revenues (47) Operating expenses (573) (573) (39) (534) (228) (306) Gross operating income (47) (27) Cost of risk (128) (128) (4) (124) (34) (90) Operating income (47) (31) (22) Equity affiliates Net income on other assets (1) (1) - (1) (1) - Tax (80) (97) 11 (108) (90) (18) Net income on discontinued or held-forsale operations Net income (30) (20) (40) Non-controlling interests 7 - (1) Net income Group share (29) (21) (40) 47 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

48 CORPORATE AND INVESTMENT BANKING Analysis of first nine months results m 9M-13 published Impact of loans hedges Impact CVA/DVA Day 1 Impact DVA running Impact of brokers 9M-13 restated Discontinui ng activites Restated ongoing CIB o/w Financing activites o/w Capital markets and investment banking Revenues 2, (46) (40) - 2, ,784 1,520 1,264 Operating expenses (1,728) (1,728) (125) (1,603) (678) (925) Gross operating income 1, (46) (40) - 1,171 (10) 1, Cost of risk (343) (343) (33) (310) (205) (105) Operating income (46) (40) (43) Equity affiliates Net income on other assets Tax (251) (5) (282) 15 (297) (202) (95) Net income on discontinued or held-for-sale operations Net income (25) (25) (28) Non-controlling interests (1) 3 14 (2) Net income Group share (25) (24) (26) THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

49 CORPORATE AND INVESTMENT BANKING Discontinuing activities Change in revenues ( m) Contribution to Crédit Agricole S.A.results( m) m Q3-13 Q3/Q3* 9M-13 9M/9M* Revenues 12 (83.9%) 115 (19.7%) Operating expenses (39) (49.9%) (125) (46.9%) Q3-12 Q4-12 Q1-13 Q2-13 Q3-13 Gross operating income (27) x8.8 (10) (88.9%) Cost of risk (4) (64.9%) (33) (49.5%) Net income Group share (21) +8.4% (26) (72.3%) In Q3-13, the reclassification of financial assets under loans and receivables carried out at 1 October 2008 resulted in the neutralisation of a pre-tax gain of 47m * Restated for adjustment plan impacts in THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

50 CORPORATE AND INVESTMENT BANKING Rankings and rewards Crédit Agricole CIB s competitive positions confirmed, and recognised excellence in its businesses of expertise Financing activities - Commercial banking CACIB retained its rankings in syndication business in France (No. 1) and in corporate loan syndication for the EMEA region (No. 2)* CACIB ranked No. 1 worldwide in aircraft finance* Capital markets and investment banking - Origination and Securitisation CACIB retained its No. 1 rank in bookrunning for European ABCP securitisations * CACIB moved up from No. 5 to No. 2 place worldwide for euro issues by financial institutions* Best Equity Lending in EMEA Group 2 *Source : Thomson Financial 50 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS

51 SEPTEMBER 2013 AUGUST 2013 SEPTEMBER 2013 AUGUST 2013 JULY 2013 JULY 2013 SEPTEMBER 2013 JULY 2013 CORPORATE AND INVESTMENT BANKING Significant deals Capital markets and investment banking ORANGE SA COOPERATIVE AGRIAL VINCI CONCESSIONS GROUPE CASINO EUR 850,000, % Senior Notes Due 2018 EUR 650,000, % Senior Notes Due 2024 Joint Bookrunner EUR 95,000,000 4% Senior Unsecured Notes Private Placement Due 2020 Sole Bookrunner EUR 3,008m For the acquisition of ANA Aeroportos de Portugal Financial Advisor EUR 1,200m Temporary holding for antitrust purposes of 50% of MONOPRIX Temporary holding Financing activities SOFTBANK JPY 1,980,000,000,000 Term Loan Facility Joint Bookrunner & MLA SHUANGHUI INTERNATIONAL HOLDINGS LIMITED China USD 4,000,000,000 Credit Facilities MLA & Bookrunner - L2 ROAD FRANCE EUR 600,000,000 PPP Road Project in Marseille Financial Advisor, Rating Advisor, MLA, Joint Bookrunner, Agent, Account Bank, Hedging Bank KOREA RAILROAD CORPORATION SOUTH KOREA USD 200,000,000 Floating Rate Notes MLA & Bookrunner 51 THIRD QUARTER AND FIRST NINE MONTHS 2013 RESULTS