We ll cover the details while you cover the world.

Transcription

1 We ll cover the details while you cover the world. Providing world-class insurance coverage for cultural exchange program participants for over 20 years.

2 For more than 20 years, international students, au pairs, internship and work & travel participants, guest scientists, high school students and tourists have turned to CareMed for the most reliable and comprehensive insurance protection abroad. In cooperation with Cultural Insurance Services International (CISI), CareMed provides insurance coverage, global assistance services and claim-paying capabilities to more than 100,000 travelers worldwide each year. CareMed prides itself on exceptional customer service and innovative solutions designed specifically for the needs of all types of programs. All CareMed policies meet or exceed J-1 government regulation standards and are underwritten by U.S.-domiciled insurance carriers, all rated A or better by A.M. Best. Headquartered in Germany since its launch in 1989, CareMed has now expanded our operation into the United States. The same reputation for outstanding customer service at an affordable cost is now in your own backyard! Providing world-class insurance coverage for exchange program participants. Affordable Coverage CareMed offers four levels of world-class insurance coverage at an affordable cost to participants with flexible payment methods available. Underwritten in the USA Policies are now underwritten by U.S. domiciled A rated carriers who have worked with CareMed for years. Same Exceptional Service, Additional Address All claims are handled in-house by friendly employees with 24-hour assistance and emergency support provided by CareMed Assist. Experienced and Evolving With more than 20 years of experience, CareMed s expertise has always kept us on the cutting-edge with tailored insurance plans to meet ever-changing needs and requirements. Partners As a corporate partner of some of the largest J-1 issuing organizations in the world, CareMed sits at the forefront of industry trends and innovations. 2 CareMed International Travel Insurance

3 We have been working with CareMed for 14 years. CareMed is one of our strongest partners. Thanks Customer Satisfaction Survey Results Relax your program participants are covered. Customized Solutions Priced to Fit Your Budget. Expertise in medical, property, and liability insurance as well as travel assistance plans is unique in the industry. We work with you to meet your specific needs, addressing your concerns and designing creative solutions. Our relationships with financially stable U.S.-domiciled insurance carriers allow us to offer the coverage your program requires, coupled with the fair and accurate pricing that your budget demands. Customer Service and Expertise You Can Count On. Insurance can be overwhelming; that s why CareMed is proud to have built a renowned reputation in the marketplace for superior customer service. Our seasoned account representatives have several decades of experience, with backgrounds in administration, admissions, accounting, education management, and law. They will guide you every step of the way and customize the process to meet your needs and requirements. 24-Hour Worldwide Assistance, 7 Days a Week, 365 Days a Year. Service during the coverage period is the most important aspect of what we offer. After all, what good is insurance if you can t, or don t know, how to use it? There are many obstacles to using worldwide insurance, such as language barriers and unfamiliarity with insurance procedures in some foreign countries. That is why CareMed offers worldwide assistance services a resource for everything from a lost passport to an emergency evacuation. Our assistance service has doctors and translators on staff, providing toll-free, worldwide access to benefits, providers, and emergency assistance. Comprehensive Plan Options All customers are unique, and we believe that their coverage should reflect that. CareMed ensures that your plan can be as flexible and as comprehensive as you need it to be. CareMed plans feature: Silver, Gold and Platinum level policies with varying coverage maximums Zero-deductible options Emergency family reunion benefit Fully assisted medical evacuation and repatriation benefits Trip interruption coverage Travel luggage insurance Travel third party liability insurance 24-hour multilingual emergency assistance and response services Web-based client and participant portal access Customized marketing pieces when requested CareMed International Travel Insurance 3

4 4 CareMed International Travel Insurance Dedicated Staff Support and Services

5 We ve been so pleased with the customer service we ve received from CareMed. They have helped our company in so many ways and have gone the extra mile by creating some personalized marketing materials for us. The service and support we ve received has been wonderful. CareMed has taken care of our needs in a timely manner and have been very professional. We look forward to working with CareMed in the years to come. Natalie Gaunt, Go AuPair In-House Claim Processing Services All claims are handled in-house by friendly and professional staff. A dedicated Benefit Analyst will become the expert for your customized group plan and is available to you as a valued resource. Our sophisticated telephone software allows for prompt and efficient handling of all incoming calls. The calls received are automatically routed to the next available Benefit Analyst, ensuring that you will speak to a live person. At all times, the program sponsors will be able to have direct access to their clientspecific representative. On-Staff Crisis Management Personnel Our CareMed staff members include an experienced Global Health & Safety Manager who serves as your direct liaison during any medical or legal emergency with your participants. With over 10 years of experience in handling emergency evacuations and repatriations for cultural exchange and educational travel organizations, our personnel will be able to meet all your needs during any type of crisis. The Global Health & Safety Manager handles all contact with our emergency assistance provider to ensure that your organization s questions and concerns are being addressed. Ongoing communication with all involved parties remains until your participants return to their home country safely. Emergency Travel Assistance CareMed has chosen top-notch assistance providers who can offer unmatched global expertise and highly skilled multilingual staff. Multilingual help and advice may be furnished for the insured in the event of any emergency during the term of coverage with CareMed multilingual emergency assistance Medical evacuation and/or repatriation benefit levels that meet and/or exceed visa requirements Medical Assistance Services Medical Referral Medical Monitoring Prescription Drug Replacement/Shipment Coverage Verification/Payment Assistance for Medical Expenses Travel Assistance Services Assistance in Obtaining Emergency Cash Traveler s Check Replacement Lost/Delayed Luggage Tracking Replacement of Lost or Stolen Airline Ticket Technical Assistance Services Credit Card/Passport/Important Document Replacement Locating Legal Services Assistance in Posting Bond/Bail Worldwide Inoculation Information CareMed International Travel Insurance 5

6 MyCareMed Easy-to-Use Online Tools 6 CareMed International Travel Insurance

7 All the CareMed staff are courteous, efficient and extremely prompt. The level of customer service is great. All of our many dealings with the staff have been very positive. The level of communication from CareMed to us (questions answered, clarification etc) is wonderful. No complaints, all good. Customer Satisfaction Survey Results Online Tools and Support for CareMed Clients CareMed has developed a customized invoicing and enrollment system specifically designed to meet the needs of program sponsors involved in cultural exchange. This system allows for immediate enrollment of students and confirmation of coverage. Simply log in and: View and update your account information Search for your enrolled participants Create new enrollments Search for and view your invoices View and print coverage brochures and claim forms Reprint or ID cards Access our Resources and Links Page Obtain emergency contact information Online Tools and Support for CareMed Insureds CareMed coverage includes, at no additional cost, a comprehensive online portal of tools and information geared specifically toward insureds. Once enrolled, participants can log in to: View/print/ their ID card, coverage brochure, and claim form View/update online account profile information Obtain contact information for emergencies and benefit/ claim questions Participants can also find valuable travel-related information, such as: Contact information for overseas or U.S.-based doctors and hospitals Short-term travel alerts and travel warnings issued by the U.S. Department of State Country-specific information and profiles for every country of the world Links to overseas U.S. Embassy web sites Health and vaccination recommendations compiled by the Center for Disease Control (CDC) Enroll Today!

8 CareMed International Travel Insurance 1 High Ridge Park Stamford, CT