STUDENT HEALTH & SPECIAL RISK. Tailored Solutions for Students and Educational Institutions

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1 STUDENT HEALTH & SPECIAL RISK Tailored Solutions for Students and Educational Institutions

2 Student Health & Special Risk A diverse group of industry insurance specialists. Providing solutions to meet your needs. Gallagher Student Health & Special Risk develops insurance programs to meet your unique needs. With more than a decade of experience, we have extensive knowledge of health insurance, industry trends and market conditions. We create customized student health, sports accident and special risk insurance programs for several hundred educational clients. Our in-depth knowledge of state insurance regulations, health insurance trends, and insurance experience, ensures clients receive unparalleled service. We provide guidance through the uncertainty of the healthcare legislation and offer recommendations on how to proceed. Because we understand that each institution is different, we offer many additional options for an insurance program. The following programs are available in conjunction with your Institution s sponsored insurance plan. Account Management CampusFit Consulting Services Dental Savings Plan Enrollment Management Sports Accident Coverage Stand-Alone Products Vision Plan Worldwide Travel Assistance Services Consulting Services As experts in the Student Insurance market, we offer comprehensive consulting services to find the best solutions for your organization. These services include but are not limited to: Management of Request for Proposal and Vendor Selection Process Initial Program Review Marketing of your Plan Custom Plan Monitoring and Reporting Renewal Planning Legislative Consultation and Marketplace Reportings Strategic Planning 2

3 A partnership providing the expertise you need. The coverage knowledge you want. Our partnership with Gallagher Higher Education Practice provides you with a team of specialists that are able to meet the specific and rapidly changing needs of educational institutions. We ensure that the most comprehensive and cost-effective solutions are always in place. Gallagher Higher Education Practice is the leading provider of risk management and insurance services for institutions of higher learning. With more than 100 dedicated higher education professionals, our clients include more than 800 public and private colleges and universities throughout the nation. In addition to the specialized services provided by Gallagher Student Health & Special Risk, Gallagher Higher Education Practice offers a host of products educational institutions may need, including; Alternative Risk Markets & Captive Formation and Management Consulting Services CyberRisk Protection Employee Benefits Enterprise Risk Management & Analytical Services Environmental Insurance & Risk Management Property & Casualty Broker Services Risk Management Consulting Worldwide International Services 3

4 Smarter experts deliver smarter solutions. Strategic partnerships guarantee flexibility and responsiveness. We know that forming strategic alliances with insurance companies and claims administrators is important. It allows for creativity and flexibility in building an insurance plan that fits your school s needs and also accommodates the many nuances of the educational insurance market. At Gallagher, we select our strategic partners based on their financial strength and commitment to the education insurance market. We will work with our strategic partners to ensure a seamless integration of their services for your institution. 4

5 Tailored solutions are successful solutions. The risk management solution for the rapidly changing world. The advancements in technology allow your institution to grow. The same should be true of your risk management program. We offer extensive technical capabilities and web services to assist with all facets of your Student Health Insurance Program. Our customized web pages allow for easy online access including: For Students and Parents: View information on plan benefits, provider networks, pharmacy benefits and additional plan enhancements Submit a waiver or enrollment form Online enrollment and payment for dependent coverage Connect with customer service representatives Access My Account to view student account information Video demonstrations for enrolling or waiving coverage Online claims status look-up Print an ID card Access student ID card via smart phone For Client Administrators: View and print student-specific waiver and petition forms Verify a student s eligibility, add, terminate and update coverage Upload student eligibility files via secure FTP View a student/dependent s specific coverage information and contact information Print an ID card for student and verify the mailing date and destination address Run custom reports on all website functions Submit referrals for direct access by the claims company for adjudicating claims Utilize the Quick Stats feature to view insured data 5

6 Client satisfaction drives our success. Helping you overcome obstacles. Business without barriers. A crucial component in evaluating your student insurance program is the satisfaction of students enrolled in the plan. We know that our success depends upon how we respond to student inquiries and resolve their questions and concerns. We take pride in our product knowledge, professionalism and courtesy. Our Service Standards Include: Providing and voice mail response within one business day. Monitoring and managing the call center to maximize accessibility. Managing the call volume to maintain an abandonment rate of less than 4%. Staffing the department in accordance with expected call volume. Conducting regularly scheduled monitoring of telephone calls for quality assurance. 6

7 Become a client. But we want you as a partner, too. We are committed to delivering value to our clients through innovative solutions. We understand the importance of providing distinctive, affordable products supported by exceptional service. The benefits of working with Gallagher Student Health & Special Risk: Experienced sales staff with extensive industry and product knowledge An in-house customer service model with dedicated Client Representatives Personalized attention with client-specific service teams Best practices and benchmarks in account management and utilization cost-containment Innovative, customized and responsive technology web services Service standards unsurpassed in the industry Intelligently integrated information systems and processes 7

8 We take smarter care of your risk so you can take better care of your business. Reduce your risk. Contact us today. Advisor Name Gallagher Student Health & Special Risk 500 Victory Road Quincy, MA Arthur J. Gallagher & Co. at a glance Founded in 1927 by Arthur J. Gallagher and still run by the founding family. A global corporation with a strong heritage and culture, Gallagher is a company with 14,000+ family members. Divisions specializing in retail insurance brokerage operations, benefits and HR consulting, wholesale distribution, and third-party administration and claims processing. More than 450 offices in 20 countries and revenues of over $2.5 billion. Arthur J. Gallagher & Co. also offers client-service capabilities in more than 140 countries around the world through a global network of correspondent brokers and consultants Arthur J. Gallagher & Co. All rights reserved. SHSR8BSD0913