my Identity Learning objectives

Size: px

Start display at page:

Download "my Identity Learning objectives"

Jemima Briggs
5 years ago
Views:

1 my Identity TM

2 2 my Identity Learning objectives In this overview, you will learn about: The four components of my Identity TM How the product can benefit customers in real-world scenarios The benefits of the product for brokers

3 3 my Identity

4 4 my Identity 24/7 24/7 legal legal assistance assistance including: phone line for personal Identity theft legal matters relating to: Landlord Identity theft and tenant rights Real Landlord estate and / property tenant rights law Wills Real and estate estates / property law Civil Wills litigation and estates Taxation Civil litigation Consumer Taxation agreements Employment Consumer agreements law Criminal Employment law law Criminal law Family law Family law Immigration Immigration Cyber events Cyber events This service does not include: Insurance-related issues Conflict of interest issues

5 5 my Identity Customer Scenario Customer Scenario A customer receives an stating that they are entitled to a large inheritance. A customer receives an stating that they are entitled to a large inheritance. Before receiving the funds, they must send $4,000 to an overseas bank account to cover legal fees and disbursement costs. The customer is skeptical, but doesn t want to miss out on the inheritance. Before receiving the funds, they must send $4,000 to an overseas bank account to cover legal fees and disbursement costs. The customer is skeptical, but doesn t want to miss out on the inheritance. What should the customer do? Answer: The What customer should should the customer call for legal do? advice first, before taking any action that could lead to an issue or event occurring. Note: The service applies to Canadian legal issues only.

6 6 my Identity This service includes: This service includes: Advice about how to help prevent identity theft Advice about how to help prevent Assistance to victims of identity theft identity theft Reimbursement of expenses Assistance to victims of identity theft associated with restoring a customer s Reimbursement of expenses associated identity (up to $25,000 per with restoring a customer s identity (up occurrence) to $25,000 per occurrence) includes: Lost wages (up to $5,000 per occurrence) Cost to replace government ID Up to 4 credit reports and 12 months of credit monitoring And more

7 7 my Identity Customer Customer Scenario Scenario A customer just started to receive a monthly credit card statement in the mail for a credit card that they did not apply for. A customer just started to receive a monthly credit card statement in the mail for a credit card that they did not apply for. What should the customer do? What should the customer do? Answer: The customer should call the 24/7 legal assistance phone line. An identity theft representative will guide them through the whole process from recovery to future identity theft prevention. The customer will get information on who to contact, how to deal with financial institutions and more.

8 8 my Identity This service includes: This service includes: Advice about how to help prevent cyber crime cyber Assistance extortion to victims of a cyber attack or cyber extortion direct result of a cyber attack or cyber Reimbursement of expenses incurred extortion (up to $25,000 per occurrence) including: as a direct result of a cyber attack or cyber extortion (up to $25,000 per occurrence) Repair or replacement of personal Advice about how to help prevent cyber crime Assistance to victims of a cyber attack or Reimbursement of expenses incurred as a computer hardware and software, mobile computing device or home-connected device Restoration of data Telephone and postal/courier expenses Note: We will not reimburse any extortion or ransom payments made by the customer or anyone else on their behalf.

9 9 my Identity Customer Scenario Cyber Attack A customer inadvertently clicks on a link in a suspicious and their computer powers off every 15 minutes. What coverage does the customer receive with my Identity? Answer: We will reimburse expenses incurred to repair or replace the computer hardware and software, and to restore data.

10 10 my Identity Customer Scenario Cyber Extortion A customer receives a phone call from someone claiming to be an employee of their internet service provider. Under the guise of security, they request to access their computer remotely. After the customer grants access, they are locked out of their computer and the person on the phone demands $750 to unlock it. What coverage does the customer receive with my Identity? Answer: We will reimburse the fees for a computer specialist to respond to the cyber extortion, as well as the costs to repair or replace the computer hardware and software and to restore the data. Note: We will not reimburse any extortion or ransom payments made by the customer or anyone else on their behalf.

11 11 my Identity This service includes: Legal assistance to a customer involved in a consumer dispute Reimbursement of expenses up to $25,000 per occurrence including: Costs to notarize affidavits or similar documents Expert, court and police report fees Legal fees and expenses to pursue or defend a lawsuit Telephone and postal/courier expenses Limitations and eligibility for expense reimbursement apply

12 12 my Identity Customer Scenario #1 During a high-pressure, door-to-door sales situation, a customer is duped into signing a contract for a service they do not need or want. What recourse does my Identity provide the customer? Answer: We will provide the customer with legal advice and reimburse legal fees and expenses incurred to pursue or defend a lawsuit to get the customer out of the contract.

13 my Identity Customer Scenario #2 A customer gave a contractor $5,000 to fix her deck and the contractor vanished without completing the job. What recourse does my Identity provide the customer?

13 13 my Identity Customer Scenario #2 A customer gave a contractor $5,000 to fix her deck and the contractor vanished without completing the job. What recourse does my Identity provide the customer? Answer: my Identity covers construction work and/or advice about the design, planning, building or structural change to the residential dwelling or premises with a contract value up to $15,000 if there is a written contract between the customer and the service provider. If the customer requires full legal representation or advice, my Identity would cover up to $25,000 for legal fees and expenses to pursue or defend covered lawsuits.

14 my Identity The fine print Occurrence If there is an act or series of acts involving consumer disputes, cyber attacks/ extortions or identity theft arising at different times from the same

14 14 my Identity The fine print Occurrence If there is an act or series of acts involving consumer disputes, cyber attacks/ extortions or identity theft arising at different times from the same originating cause, it is considered one occurrence Legal fees $250 / hr $5,000 / lawsuit Legal fees will be reimbursed up to $250/hr Legal fees for small claims court lawsuits will be reimbursed up to $5,000 per occurrence

15 my Identity Exclusions Expense reimbursements do not apply to any situations where: The customer participated in fraudulent, dishonest or criminal acts The legal issue is clearly

15 15 my Identity Exclusions Expense reimbursements do not apply to any situations where: The customer participated in fraudulent, dishonest or criminal acts The legal issue is clearly without grounds The customer has already been compensated for or is seeking compensation elsewhere It relates to the customer s trade, profession, occupation, employment or business venture

16 my Identity Benefits to customers Comprehensive Helps with prevention Peace of mind Affordable Convenient Provides legal information, identity theft coverage, cyber protection and consumer dispute

16 16 my Identity Benefits to customers Comprehensive Helps with prevention Peace of mind Affordable Convenient Provides legal information, identity theft coverage, cyber protection and consumer dispute coverage Provides 24/7 legal assistance service to help protect customers from becoming a victim Provides coverage for customer, spouse and relatives or people under 21 in their care in the same household No deductible and costs less than $5 a month! Using the services of my Identity does not affect the customer s claims-free status No application required and the endorsement can be easily added to the policy at any time

17 my Identity Benefits to brokers Enhanced product designed for a competitive marketplace enabling brokers to offer robust affordable solutions to customers.

17 17 my Identity Benefits to brokers Enhanced product designed for a competitive marketplace enabling brokers to offer robust affordable solutions to customers. Key selling features: Affordable Flexible - coverage can be added at any time Ideal complement to a customer s property policy Easy to add by portfolio Growth and retention opportunities No underwriting qualifications required

18 18 my Identity Additional Marketing Resources For Brokers: Broker bulletin Microsite intactmyidentity.ca Tip sheet FAQ Customer scenarios Web banners for your website For your Customers: Brochure Buckslip template intact.ca/my-identity

19 19 my Identity Questions? Please contact your representative.

Cyber-Insurance: Fraud, Waste or Abuse?

SESSION ID: STR-F03 Cyber-Insurance: Fraud, Waste or Abuse? David Nathans Director of Security SOCSoter, Inc. @Zourick Cyber Insurance overview One Size Does Not Fit All 2 Our Research Reviewed many major