Sabrina Kiser, MSW National Pathway of Hope Coordinator The Salvation Army, National Headquarters

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1 Sabrina Kiser, MSW National Pathway of Hope Coordinator The Salvation Army, National Headquarters

2 Objectives Pathway of Hope and The Salvation Army Approach Vocabulary Client Experience How is this different Numbers Wrap up Questions

3 Mission Statement Pathway of Hope is an approach that provides targeted services to families with a desire to take action to break the cycle of crises and enable a path out of intergenerational poverty. The Core Elements of Pathway of Hope are as follows: Provide targeted services to families with a desire to take action, changing life trajectories and increasing hope. Bring all the Army s internal resources to bear, aligning them to the needs of clients and focused on outcomes. Catalyze community collaboration in service of shared clients

4 Timeline NAB Bold Goal USC Big Idea & Pilot USC Scales Up National roll out approved National Scaling Plan developed & approved 4 Territories rolling out USW rolls out USS & USE rolls out

5 Why The Salvation Army? Trusted resource 30 million people served by The Army last year Geographic reach Nearly 7,600 centers of operation across the United States, touching every zip code Critical services platform-at scale Last year The Army provided nearly 10 million nights of lodging and 60 million meals through its existing service platform

6 Approach Pathway of Hope is grounded in The Army s material assistance services, and uses external community resources is a strengths-based case management that links clients with resources empowers families with hope to address their barriers to reach stability addresses intergenerational poverty by focusing on families with children utilizes codified training, processes and tools to support learning, implementation, fidelity, and scalability 4. Sufficiency 1. Crisis

7 Vocabulary Approach Targeted services Families Intergenerational poverty Outcomes Catalyze community collaboration Strengths-based case management Barriers Empower

8 Process Identify Clients Determine Fit Assessments Goal Planning 3 month reporting Completion Follow up

9 Assessments What are we looking at? What measurements are we getting? Progression Along the Pathway of Hope Reduction in Barriers Faced Increased Hope Positive Intergenerational Impact Reduction in Number of Visits Self Sufficiency Matrix Goal Plan Herth Hope Index Self Sufficiency Matrix Pathway of Hope Client Tracking Action Steps Achieved Client Survey Income Post POH Survey

10 How is The Salvation Army accomplishing this work?

11 Culture Shift From Serving From Outputs From Local goals To To To Solving Outcomes Shared Vision

12 Team approach Local Businesses Case Worker Government agencies Corps Members Officers Client Advisory Board Members Social Services Office Staff Service Organizations Volunteers Coalitions

13 Reallocation of Internal Resources Shift staff responsibilities, especially front office and Officers Use skilled Advisory Board members for support and consultation Recruit volunteers from the corps to assist with needs such as transportation or donated goods Utilize interns in Social Work or related degree programs

14 Community Collaboration Non-profit Service Organizations Faith based organizations and places of worship Local businesses Public agencies Educational institutions Foundations

15 Corps Implementation EAST SOUTH WEST CENTRAL Total Trained Implementing

16 Client totals EAST SOUTH WEST CENTRAL Total Enrolled Goals Established Completed

17 Goals

18 Change Clients Caseworkers The Initiative The Organization

19 I F HE H A S L O S T A L L H E A R T, A N D H O P E, A N D P O W E R TO H E L P H I M S E L F HE M U S T BE I N S P I R E D W I T H H O P E A N D H AV E C R E AT E D W I T H I N HIM THE A M B I T I O N TO R I S E; O T H E RW I S E HE W I L L N E V E R G E T O U T OF T H E H O R R I B L E P I T. W I L L I A M B OOTH