T R A N S L A T I O N

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1 20 Financial Education Program Report Since 2013, the Bank Customer Service Office (GSAC, for its acronym in Spanish), of the Superintendency of Banks of Panama, with the support of the Communications and Public Relations Division, conducts a Financial Education Program with the slogan Better decisions starting Today. The purpose of this program, which is addressed to the general public specifically the medium- and low-income sectors, micro and small entrepreneurs, and university and school students, is to promote a financial culture by developing knowledge, skills and attitudes that help people make effective decisions and fully exercise their rights to access banking products and services. The program is developed through free workshops raising the general public s awareness on good management of banking products and services, in order to better control and monitor their finances. This report describes the workshops and activities conducted under the financial education program for the period between February and December of the current year, which includes: Workshops held in-house (SBP employees), workshops and activities addressed to children and adolescents, workshops made during the Financial Education Program and Media tour to the interior of the country, visits to companies and various sectors, and workshops and participation in fairs/exhibitions. It is important to note that this year we entered into an International Cooperation Agreement with the German Savings Banks Foundation for International Cooperation SBFIC [Sparkassenstiftung für international Kooperation]).

2 Through this Agreement, the Sparkassenstiftung will provide support and technical assistance in implementing a national education strategy that brings the necessary tools to the Panamanian population to improve their understanding of financial products and awareness of the opportunities the system provides to better manage their financial decisions. At the same time, Child & Youth Finance International (CYFI) nominated the Superintendency of Banks of Panama for The 20 Global Inclusion Awards in two categories for its Better decisions starting Today Financial Education Program. The award ceremony will be held on November 28, 20 in Stockholm, Sweden. The 20 Global Inclusion Awards is a Child and Youth Finance International initiative to recognize and honor those who demonstrate and achieve innovation in financial, social and livelihood education, financial inclusion, and entrepreneurial support for children and youths at the national, regional and international level. We have achieved and broadly surpassed the goals for 20 of increasing the number of participants in the financial education program workshops by 10%. Listed below are the activities conducted: Date Topics Training Venue 2/19/20 2/21/20 Online banking and I want to be an entrepreneur 2/27/20 Savings and Rights 3/5/20 Credit/Debit Cards and Online Banking 3/9/20 Credit/Debit Cards and Rights From March 10 to 20 General information on the rights and duties of bank consumers and the client-bank relationship Workshop conducted at ABB (a company located in Plaza Fidanque on Vía Porras) Yo Me Reciclo Fair (held at Panamá La Vieja) Workshop conducted at Max Industrias (previously known as Pesqueros, S.A., Sta. Elena) Number of participants Workshop conducted at PayPro 13 Workshop in the Judicial City, David, Chiriqui (David International Fair) 33 David International Fair (DIF) 628 3/10/20 Savings and Global Money Instituto Bilingüe Cristo de los 480

3 Week (GMW) Milagros 3/11/20 Savings Colegio San Francisco De Asís, David Chiriquí, (DIF) 32 3/13/20 Yo Me Reciclo Fair (Panama Canal Administration Building) 47 3/14/20 Credit/Debit Cards and Online Enrique Malek Airport, David, Banking Chiriqui (DIF). 3/15/20 Rights and Savings ACODECO, David, Chiriqui (DIF). 4 3/15/20 Savings and GMW Primer Ciclo Tocumen 860 3//20 Savings and GMW Instituto Comercial Panamá //20 Online Banking, Rights, and David Town Hall, Mayoralty of Credit/Debit Cards David, Chiriqui (DIF). 3/17/20 Savings and GMW Colegio Claret de Panamá 800 3/17/20 Savings and GMW Instituto David 90 3/18/20 Savings and GMW Instituto Coronel Segundo de Villarreal (ICSV) 150 3/18/20 Credit cards UMECIT (Chitre) 24 3/19/20 Savings and GMW Colegio Agustiniano 220 3/21/20 Savings and GMW Instituto Fermín Naudeau 850 3/30/20 Rights and Credit/Debit Cards Universidad del Istmo (UDI) 20 3/31/20 APC and Online Banking Tocumen, S.A. 55 4/6/20 Savings and Credit/Debit Cards TFH (Hospital Punta Pacifica) 9 4/7/20 Savings and Budgeting (2) Hogar Monte Carmelo, Chame (2 workshops) 75 4/7/20 Savings and Budgeting Safe Neighborhoods Program, Antón 20 4/9/20 Yo Me Reciclo Fair (Urraca Park) 71 4/13/20 Savings and Credit/Debit Cards SUPERATE workshop 44 4/15/20 Online banking and credit/debit cards Minera Panama Repair shop 17 4/18/20 Rights and Savings UTP (Howard) 28 4/19/20 Credit Records and Online banking ACP Repair Shop (Corozal) 19 4/20/20 Savings and Rights UTP (Tumba Muerto) 14 4/23/20 Credit/Debit cards and Online Max Industrias (formerly known as banking Pesqueros, S.A.) 17 General information on the relationship From April rights and duties of bank 21 to May 2 consumers and the client-bank Azuero International Fair (AIF) 934 4/26/20 Savings and Budgeting Colegio Manuel Maria Tejada Roca (Las Tablas AIF) 60 4/28/20 Savings and Budgeting Colegio Jose Daniel Crespo (Herrera AIF) 40 4/29/20 Savings and Budgeting Colegio CADI Bilingual (Las Tablas - AIF) 88 4/30/20 Savings and Budgeting UMECIT (Herrera AIF) 23 5/11/20 Rights (UNA) Panama Bar Association 11

4 5/11/20 Savings Group of the Yo me reciclo Fair 19 5/12/20 Savings Conconcreto, S.A. 22 5/13/20 Savings and Budgeting Empressa Argos, Colon 5/19/20 Credit records IBCM Commercial Fair 60 5/22/20 Savings, Rights, Cards, Yo me reciclo Fair, Beach cleaning, Budgeting Costa del Este 52 5/23/20 Savings and Budgeting Accounting Fair Inst. Jose Dolores Moscote 1 5/25/20 Savings and Budgeting Claro Panamá 14 5/27/20 Credit and you and Credit/Debit Cards Empresa Argos, Colon 17 6/3/20 Rights and Mortgages Empresa Argos, Colon 11 6/4/20 Savings and Credit/Debit Cards Empresa D. Gusto 14 6/10/20 Rights 5 th SMV and SBP Congress on Financial Updating, David, Chiriqui 100 6//20 APC, Rights and Mortgages JCain, Colon 15 6/17/20 Budgeting (2) groups Conconcreto, S.A. 17 6/18/20 Yo me reciclo Fair, Panama Oeste 53 6/24/20 Savings Conconcreto, S.A. (MAUI Project) 18 From July 4 to 8 Cards, Budgeting, Online Banking, and Credit references Minera Panamá in Cocle and Colon (8) workshops 7/14/20 Savings and Budgeting (*) Bremen, S.A. (Repair Shop) 20 7/15/20 Savings and Budgeting Tocumen, S.A. (Repair Shop) 34 7/17/20 Yo me reciclo Fair, Los Andes Mall 76 7/20/20 Savings and Budgeting Tocumen, S.A. 23 7/21/20 Rights Grupo Conconcreto, S.A. (Maui 2) 12 7/22/20 Savings and Budgeting Bremen, S.A. (Repair Shop) 7/26/20 Credit cards and references Regency University (Workshop) 17 7/27/20 Savings and Budgeting Tocumen, S.A. No. 4 (Workshop) 40 7/28/20 Rights Conconcreto, S.A. No. 3 (Workshop) 12 8/4/20 Savings and Budgeting DHL, Parque Sur 11 8/5/20 Savings and Budgeting Tocumen S.A. No. 5 (Workshop) 15 From Savings, Budgeting, and I Want 12 August International Book Fair to be an Entrepreneur (33 workshops) to /6/20 I Want to be an Entrepreneur Entrepreneurship Activity at Colegio Claret 45 10/24/20 Know your rights Justo Arosemena Auditorium at Universidad de Panamá /27/20 Savings, Budgeting, Credit and Debit Cards Chamber of Commerce Colon 32 10/28/20 Savings and Credit and Debit Cards Public Ministry (Saloom Bldg.) 13 11/18/20 Savings, Budgeting and Credit and Debit Cards Cooperative 19 11/19/20 Savings, Budgeting, Rights and Yo me reciclo Fair (Los Andes Mall)

5 11/23/20 Credit and Debit Cards Financial Education Mini Tour (Savings, Entrepreneurship and Budgeting) Hogar Monte Carmelo (Chame) and Barrio Seguro (Antón) 2 workshops 82 Total: 10,397 We finished 20 with a total of 103 workshops conducted. Panama, January 26, 2017 Nicolás Barraza SBP SAC Manager

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