TARIFF BOOKLET. 1 st January 2014 SABAH & FEDERAL TERRITORY LABUAN

Transcription

1 TARIFF BOOKLET 1 st January 2014 SABAH & FEDERAL TERRITORY LABUAN

2 Dear Valued Consumers, The Government has approved a revision on the electricity tariff effective 1 st January This revision is a continuous measure to enable SESB to meet the increasing costs of supply since Following the last tariff revision in 2011, SESB has undertaken various initiatives to continuously improve the security and reliability of electricity supply in Sabah. There has been improvement achieved by SESB, among others is the reduction in System Average Interruption Duration Index from 687 minutes in 2010 to minutes in November However, we acknowledge that there are a lot of further improvements needed by SESB to meet rising demands and Sabah s economic growth. Among the main highlights during this revision, is that the Government has decided to maintain the tariff rates for the first 300 kwh of usage, thus not affecting domestic consumers within this consumption range. Other attractive new features are also outlined in this booklet and we hope that customers understand them in detail. To promote the use of renewable energy in Malaysia, the Government has implemented Feed in Tariff (FiT), a new mechanism under the Renewable Energy Act Effective from 1st January 2014, the Government will collect an additional 1.6% on consumers monthly electricity bills to be paid to the Kumpulan Wang Tenaga Boleh Baharu (Renewable Energy Fund). Domestic consumers with usage 300kWh and below will be exempted. We will strive to continuously improve the quality and reliability of electricity supply in Sabah and services to our consumers. We value your understanding and trust. Thank you. Ir. Hj. Abd. Razak Sallim Managing Director 1

3 Contents Page 1. Definitions General Information Electricity Tariff How to Read your Electricity Bill Bill Payment Channels Miscellaneous

4 1. DEFINITIONS The following definitions shall apply: (a) (b) (c) (d) (e) (f) (g) (h) (i) Average Power Factor means the cosine of the angle of which the tangent is obtained by dividing the total of the reactive kilovolt-ampere hours by the total of the kilowatt-hours recorded in any month by SESB s meters. Co-Generator means a generator that uses a single primary energy source to generate sequentially two different forms of useful energy at an efficiency rate of more than 70%. Commercial Consumer means, but not limited to, a consumer occupying or operating an office block, hotel, service apartment, boarding house, retail complex, shop-house, car-park, workshop, restaurant, estate, plantation, farm, port, airport, railway installation, telecommunications installation, broadcasting installation, entertainment/ recreation/sports outlet, golf course, school/educational/institution, religious and welfare organization, military and government installation, hospital, district cooling plant, cold storage, warehouse, and any other form of business or commercial activities which are not primarily involved in manufacturing, quarrying or mining activities. Connected Load Charge (CLC) means the chargeable Maximum Demand (MD) when the actual MD measured in any one month does not reach 75% of the declared MD. Consumer means any person and/or entity taking electricity supply from SESB s supply lines at any one point of supply, provided that if a person and/or entity takes supply at more than one point of supply such person and/or entity shall be deemed to be separate consumer for each of such point of supply. Consumer Connection Charge (CCC) means an upfront contribution amount payable by a consumer requiring infrastructure for new supply and/or upgrading of existing infrastructure for additional supply requirement. Domestic Consumer means a consumer occupying a private dwelling, which is not used as a hotel, boarding house or used for the purpose of carrying out any form of business, trade, professional activities or services. Grid Code means the prevailing code relating to provisions and guidelines for the planning, scheduling and dispatching, system operations and connections of electricity in Sabah and Federal Territory Labuan including any amendments or modifications made there-under. High Voltage in the context of tariff classification means a supply voltage of 66,000 volts and above. 3

5 (j) (k) (l) Industrial Consumer means a consumer engaging in manufacturing of goods and products. Manufacturing means the conversion of raw material or components to finished products such as the making, altering, blending, ornamenting, finishing or otherwise treating or adapting any article with a view to use, sell, transport, deliver or dispose; and includes the assembly of parts and food processing but shall not include any activity normally associated with the retail or wholesale trade. Quarrying of minerals, stone and other natural resources, raw water intake plants, water treatment plants, water distribution and sewerage plants are also termed as Industrial Consumer. In addition, the total wattage of lamps and air-conditionings installed for the purpose of office use shall not exceed 20% of the total wattage of all electrical equipment installed. Kilowatts of Maximum Demand for any month shall be deemed to be twice the largest number of kilowatt-hours supplied during any consecutive thirty (30) minutes in that month. kwh means kilowatt-hour. (m) Lifeline Band Domestic means the consumption for the first 200 kwh per month for Domestic Consumer. (n) (o) (p) (q) (r) (s) (t) (u) Low Voltage in the context of tariff classification means a supply voltage not exceeding 1,000 volts. Medium Voltage in the context of tariff classification means a supply voltage from 11,000 volts to 33,000 volts. Minimum Monthly Charge (MMC) means a monthly charge applicable to a consumer in the event his monthly total electricity bill (kw and/or kwh) is less than the stated amount as stipulated in Schedule 1. Month means the period between two successive meter readings. Meters are normally read at intervals of approximately thirty (30) days. Off-Peak Period means the period between 2200 hours and 0800 hours. Peak Period means the period between 0800 hours and 2200 hours. Reactive Kilovolt Amperes Of Maximum Demand for any month shall be deemed to be twice the largest number of reactive kilovolt-ampere hours supplied during any consecutive thirty (30) minutes in that month. Street Lighting Consumer means a consumer lighting up public roads, highways, bridges including roads and bridges in village areas. 4

6 2. GENERAL INFORMATION 2.1 GENERAL CONDITIONS OF SUPPLY Electricity shall be supplied in accordance with the provisions of the Electricity Supply Act 1990, the Licensee Supply Regulations 1990 and the Electricity Regulations 1994 and all amendments thereto. 2.2 VOLTAGES SESB s declared supply voltages are as set out below: Voltage Level Low Voltage Single Phase Three Phase Supply Voltage 230V 400V Medium Voltage 11,000V 22,000V 33,000V High Voltage 66,000V 132,000V 275,000V 2.3 FREQUENCY 2.4 METER Supply frequency is 50Hz ± 1% (a) (b) (c) (d) All meters shall be provided by SESB for measuring the consumption of electricity. However, consumers shall be required to pay a charge for additional meter(s) installed at their request and may be required to pay the cost of any special metering facilities installed by SESB. The consumer shall not interfere with SESB s equipment and meters, nor permit any person other than an authorized employee of SESB to carry out work on SESB s equipment and meters. If a meter is lost, destroyed or damaged, the consumer shall pay SESB the full cost of repair or replacement as determined by SESB. Deliberate interference with any aspect of SESB s metering and supply system is an offence under the Electricity Supply Act 1990 and carries a financial penalty and/or imprisonment. 5

7 (e) If a consumer thinks his meter is not registering accurately, he can request SESB to test the meter. A test fee shall be charged and it will be refunded only if the meter is found to be inaccurate by more than 3%. 2.5 ACCESS TO CONSUMERS PREMISES Authorized employees of SESB are permitted under the Electricity Supply Act 1990 and Licensee Supply Regulations 1990 to have access to consumers premises at all reasonable times, for purposes connected with the supply of electricity, including the examining, inspecting of instruments, equipment and installation or for the measurement or recording of such supply. 2.6 ACCOUNT (a) (b) (c) (d) A consumer shall be required to pay a MMC for each supply taken. MMC is the minimum amount to be paid by a consumer in a month. Each consumer shall provide deposit with SESB sufficient to cover the estimated charges for two months supply of electricity. The deposit, less any outstanding amount, if any, is refundable when the consumer ceases to take supply. Deposits are not transferable. All cash deposits will entitle the consumer to a rebate, which will be credited to the consumer s account once a year. Monthly electricity charge must be paid on or before the due date mentioned in the electricity bill. The supply of electricity may be disconnected if monthly electricity bills are not paid when due. A surcharge of 1% per month shall be imposed and calculated for every day or part of the day for any such period of late payment from consumers who fail to settle their bill in full within the stipulated time frame. By imposing this surcharge, SESB does not waive its right to disconnect the supply to such consumers. 2.7 PAYMENT OF MONIES OWED TO SESB (a) (b) (c) Consumers shall be notified of all the above fees and charges by way of an official bill. Payments shall only be made to cashiers within SESB premises or SESB s authorized collection agents/payment channels. Payments shall be officially acknowledged by either SESB or SESB s authorized collection agents/payment channels. 6

8 2.8 NOTICE TO TERMINATE SUPPLY The consumer shall give at least 3 working days notice to the local SESB office of his intention to cease taking supply. If no such notice is given, the consumer shall be responsible to pay all charges up to the date of the final meter reading or the account is terminated or closed. 2.9 POWER FACTOR The consumer shall use his best endeavor to obtain the highest Power Factor possible in operating any of his electrical installations. The consumer must achieve a minimum Power Factor of 0.90 for High Voltage consumers taking supply at 132kV or above and 0.85 for other consumers. A penalty shall be imposed if this minimum power factor is not achieved. This penalty is calculated as follows: - If the Average Power Factor of any consumer in any month is found to be: (a) (b) Below 0.85 [0.90] and up to 0.75 [0.80] lagging, a supplementary charge of 1.5% of the bill for that month for each one-hundredth part (0.01) below 0.85 [0.90] and up to 0.75 [0.80] lagging Power Factor will be added to the bill for that month; and Below 0.75 [0.80] lagging, in addition to the charge payable under subparagraph (a) above, a supplementary charge of 3% of the bill for that month for each one-hundredth part (0.01) below 0.75 [0.80] lagging Power Factor will be added to the bill for that month. Note: Power Factor figures shown within the square bracket is for High Voltage consumers taking supply at 132kV and above. The Power Factor figures without the square bracket apply to other consumers. The minimum Power Factor of 0.85 [0.90] shall be subject to change to comply with the requirements of the Grid Code in effect. The range of Power Factors stated in (a) and (b) above for computing the Power Factor penalty shall be adjusted equitably to reflect any changes in the minimum Power Factor figures as specified in the code concerned TEMPORARY SUPPLY A consumer who applies for temporary supply shall be charged at the tariff rate appropriate to their category plus 33% surcharge on the total monthly bill. The supply contract for the temporary load shall be time restricted and the consumer shall be subjected to a CCC of the full installation cost and subsequent dismantling of SESB s infrastructure to provide this temporary supply. 7

9 2.11 CONNECTED LOAD CHARGE A consumer shall be required to pay a monthly CLC at RM8.50 for each kw of chargeable Maximum Demand, which is the difference between the actual MD measured in any one month and 75% of the declared MD. This is chargeable for a period of 5 years after a grace period of one (1) year from the date of commencement of supply CONSUMER WITH MULTIPLE BUSINESS ACTIVITIES A consumer with multiple business activities that involve more than one tariff category shall:- (a) (b) (c) declare to SESB the principal business activity as set out in the annual report or in the latest annual return lodged to Companies Commission of Malaysia; install separate metering facilities for each activity in order for them to be eligible for the respective categories, failing which SESB will impose the appropriate tariff in accordance to the respective tariff classifications; and solely bear all costs incurred for the installation of the separate metering facilities. 3. ELECTRICITY TARIFF 3.1 TARIFF INFORMATION The tariff as shown in Schedule 1, is approved by the Minister of Energy, Green Technology and Water Malaysia, in accordance with Section 26 of the Electricity Supply Act PROVISION OF SPECIAL AGREEMENT UNDER SECTION 29, ELECTRICITY SUPPLY ACT 1990 Section 29 of the Electricity Supply Act 1990, amongst others, provides for a special agreement to be made between SESB and a consumer stipulating special terms and conditions of supply including tariff. Tariff for Bulk Supply or customised tariffs will fall under this special agreement. 8

10 3.3 TARIFF SCHEDULE Schedule 1 SESB tariff rates are set out as follows:- TARIFF CATEGORY RATES UNIT 1. Tariff DM Domestic Tariff For the first 100 kwh (1-100 kwh) per month For the next 100 kwh ( kwh) per month For the next 100 kwh ( kwh) per month For the next 200 kwh ( kwh) per month For the next 500 kwh ( kwh) per month For the next kwh (1001kWh onwards) per month The Minimum Monthly Charge is RM Tariff CM1 Low Voltage Commercial Tariff For the first 200 kwh (1-200 kwh) per month For the next kwh (201 kwh onwards) per month The Minimum Monthly Charge is RM Tariff CM2 Medium Voltage General Commercial Tariff For each kilowatt of maximum demand per month For all kwh The Minimum Monthly Charge is RM1, Tariff CM3 Medium Voltage Peak/Off-Peak Commercial Tariff For each kilowatt of maximum demand per month during Peak Period For all kwh during the Peak Period For all kwh during the Off-Peak Period The Minimum Monthly Charge is RM1, RM/kW RM/kW SCHEDULES continue SCHEDULES continue 9

11 5. Tariff ID1 Low Voltage Industrial Tariff TARIFF CATEGORY RATES UNIT For all kwh 37.6 The Minimum Monthly Charge is RM Tariff ID2 Medium Voltage General Industrial Tariff For each kilowatt of maximum demand per month For all kwh The Minimum Monthly Charge is RM1, Tariff ID3 Medium Voltage Peak/Off-Peak Industrial Tariff For each kilowatt of maximum demand per month during Peak Period For all kwh during the Peak Period For all kwh during the Off-Peak Period The Minimum Monthly Charge is RM1, Tariff PL Streetlighting Tariff For all kwh(without maintenance) For all kwh(including maintenance) The Minimum Monthly Charge is RM RM/kW RM/kW 3.4 TARIFF RIDERS A Tariff Rider is an electricity pricing option offered to eligible consumers, on top of the current tariff structure in force. These tariff riders are offered to encourage demand side management. Eligible consumers will gain additional savings when using electricity under specific situations Available Tariff Rider schemes are as follows:- (a) Off Peak Tariff Rider The Off Peak Tariff Rider (OPTR) scheme is offered to all medium voltage commercial and industrial consumers who are currently not enjoying any off-peak usage tariff rates. 10

12 These are:- Medium Voltage General Commercial Tariff CM2 Medium Voltage General Industrial Tariff ID2 Low Voltage Commercial and Industrial Tariff (CM1 & ID1) for CT operated meters 3 x 150/5A and above Consumers enrolled in the OPTR scheme will enjoy a 20% discount on electricity usage during off-peak hours (10.00 p.m. to 8.00 a.m.) every day. (b) Sunday Tariff Rider The Sunday Tariff Rider (STR) scheme is offered to all medium voltage Industrial and Commercial consumers. These are:- Medium Voltage General Industrial Tariff ID2 Medium Voltage Peak/Off-Peak Industrial Tariff ID3 Medium Voltage General Industrial Tariff CM2 Medium Voltage Peak/Off-Peak Industrial Tariff CM3 Consumers enrolled in the STR scheme will still pay the same rates on electricity usage as their current tariff; however Maximum Demand charges are not applied to any electricity usage on Sundays. 4. HOW TO READ YOUR ELECTRICITY BILL Your electricity bill is calculated from: (a) ELECTRICITY CHARGE The electricity charge is calculated according to meter readings and applying the relevant tariff. (b) OTHER CHARGEABLE ITEMS SESB may impose charges and/or surcharges for late payment, power factor, connected load, welding equipment, temporary supply and other chargeable items according to the relevant laws of Malaysia. 11

13 ❶ Account Number & Deposit Kod Stesen (Stesen Code) where bill issued No. Akaun (Account Number) electricity bill account number Cagaran (Deposit) deposit payment for two months estimated electricity consumed ❷ Bill & Payment Bil Akhir (Previous Bill) contains the details of the previous bill which you would have received before the new bill is issued Bayaran Akhir (Latest Payment) is the most recent payment you have made Tarif (Tariff) defines the tariff category for your premises. It differs depending on wheter the usage for residential, business, industrial or other purposes ❸ Additional Deposit & Outstanding Cagaran Tambahan (Additional Deposit) will be imposed automatically when the usage is increased. The amount is the diffrence between the new and the existing deposit. Tunggakan (Outstanding Balance) is the amount that you have yet to pay. If payment has beenmade, kindly ignore it as the new bill could have been printed before the system was updated. Bayaran Dimasuk Setakat (Last Update) is the date we update your previous payment before issuing a new bill. ❹ Billing Date Bacaan Dahulu (Previous Date) is the date previous reading. Bacaan Semasa (Current Date) is the date recent month Jenis Bacaan (Reading Type) is the type of meter reading (N) Normal (E) Estimate ❺ Meter Reading Dahulu (Previous) is the meter reading as of the previous date. Semasa (Current) is the meter reading as of the present date Kegunaan (Usage) is the total electricity consumed Unit is the measurement of electricity in kwh ❻ Current Bill Details Unit is the split of usage according to the tariff block and prorate block (Example in this bill for 36 days reading cycle. eg[36/30*100 =120 unit for 1 st & 2nd block, 36/30*300 = 360 unit for 3 rd block and balance for the 4 th block 114 unit ( =114)] Kadar (Rate) is the rate imposed on each consumption block. Amaun (Amount) is the result of unit multiplied with rate. ❼ Bill Amount & Other Charge Amaun Elektrik (Amount Electricity) is total of the amount usage, 1.6% RE Fund, 10% discount (Education, Welfare and Worship). Lain-lain Caj (Other Charge) is charges such of Power Factor Penalty & 33% Temporary Supply Pelbagai (Miscellaneous) is the credit given or extra charge imposed such as credit payment, cash deposit rebate and excess or inadequate bill Jumlah Perlu Dibayar (Total Bill Amount) is the amount of electricity consumed inclusive of miscellaneous charges, penalty, outstanding balance, additional deposit and total previous estimated adjustment (if any) ❽ Payment Due Date Bayar bil semasa sebelum (Payment Due Date) is the last day that you have to settle the bill amount to avoid late payment penalty. Total outstanding amount must be paid immediately to avoid disruption of electricity supply SAMPLE BILL FOR DOMESTIC CONSUMER TUNAI / UAT1 EDWARD WILLIAM LOT 1969, JLN PENAMPANG PENAMPANG MR2170 SILA HUBUNGI PEJABAT SESB TERDEKAT DAN BERIKAN BACAAN SEBENAR JIKA MENERIMA BIL ANGGARAN KOD (E). MAKLUMAN REBAT KERAJAAN RM20 DILANJUTKAN SEHINGGA BIL AKHIR N DM BAYARAN AKHIR N KWH BLOK KEGUNAAN ELEK RM RM RM RM DANA WANG TENAGA BOLEH BAHARU 1.6% RM 3.22 KOTA KINABALU EDWARD WILLIAM LOT 1969, JLN PENAMPANG PENAMPANG RM RM 0.00 RM 0.00 RM 0.00 : : RM RM RM 0.00 RM

14 5. BILL PAYMENT CHANNELS You can make payment for your electricity bill through the following channels:- i) SESB COUNTER (Walk-in) (Please present your electricity bill) o All SESB Area Offices o WISMA SESB Counter Ground Floor o SESB Counter at Majlis Perbandaran Sandakan (MPS) o Pekan Sikuati (TAMU), Kudat ii) iii) iv) DRIVE THROUGH COUNTER Wisma SESB AUTOMATED TELLER MACHINE (ATM) o Bank Simpanan Nasional o Malayan Banking Bank Berhad o Bank Islam Malaysia Berhad OVER THE PHONE MBF CALL & PAY at (Only for MBF and MasterCard holders and non MBF holders must register for this facility, if interested) v) INTERNET BANKING /WEBSITES o Maybank o HSBC o CIMB o Public Bank o Am Bank o Alliance Bank o Pos Malaysia Berhad o MBF Click n Pay o Kuwait Finance House o Bank Simpanan Nasional vi) BULK PAYMENT SYSTEM (Jabatan Pengurusan Kredit) 13

15 vii) APPOINTED COLLECTION AGENT BY SESB 1 o Pejabat Pos Malaysia Berhad (POS) 2 o Bank Simpanan Nasional (BSN) 2 o Alliance Bank 2 o Agro Bank (BPM) 2 o CIMB Bank 2 o Bank Islam 2 o DBKK Head Office o Jabatan Air, Gaya Park Penampang o Telekom Malaysia Berhad (TMpoint) Sadong Jaya, Kota Kinabalu o Jabatan Kerja Raya (JKR) Sembulan o Kinarut Town Notes: 1 All payment must be paid in CASH only 2 Within Sabah & F.T. Labuan only viii) OTHER FACILITIES 3 SESB as Collection Agent for: o Water Bills o TM Bills o Assessment/Quit Rent - SESB Kota Kinabalu Counter Only - SESB KotaKinabalu Counter Only - SESB Kota Kinabalu Counter Only Note: 3 All Payment above must be paid in CASH only Please refer to or nearest SESB office for the latest bill payment channels. 6 14

16 6. MISCELLANEOUS 6.1 GOVERNING LAW This tariff book will be governed by and construed in accordance with the Electricity Supply Act 1990 and regulations made thereunder including any amendments and modifications made from time to time. 6.2 CONSISTENCY In the event of any inconsistency or difference between the English and the Bahasa Malaysia language of this tariff book, the English language shall prevail. 6.3 APPLICATION This tariff book is applicable to SESB consumers in Sabah and Federal Territory Labuan only. SESB SERVICE AND ADVISORY CENTRE CALL MANAGEMENT CENTRE Call Management Centre (CMC) are established by SESB for the expressed purpose of providing an immediate response to phone calls from consumers experiencing electricity supply interruptions. These centers are manned by trained consumer service assistants accessible through a common number For any enquiries, please call One Stop Customer Center (OSCC) or Pusat Khidmat Setempat SESB at For further enquiries, please contact: Commercial Management Department Distribution Division Sabah Electricity SdnBhd Wisma SESB, JalanTunku Abdul Rahman Kota Kinabalu, Sabah Please visit our website for more information at 15

17 PEJABAT ZON: ZON METRO/ KENDALIAN PEMBAHAGIAN K OTA KINABALU Off Jalan Kepayan, Tanjung Aru Kota Kinabalu Talian Am: Telefax: EASTERN ZONE / SANDAKAN Beg Berkunci Sandakan Talian Am : Telefax: WESTERN ZONE / BEAUFORT Peti Surat Beaufort Talian Am: Telefax: PEJABAT KAWASAN: KAWASAN KOTA KINABALU Tingkat Bawah, Wisma SESB Kota Kinabalu Talian Am: Telefax: KAWASAN TUARAN Peti Surat Tuaran Talian Am: Telefax: KAWASAN RANAU Peti Surat Ranau Talian Am: Telefax: KAWASAN KOTA MARUDU W.D.T KotaMarudu Talian Am: Telefax: KAWASAN PITAS PetiSurat Pitas Talian Am: Telefax: KAWASAN SEMPORNA PetiSurat Semporna Talian Am: Telefax: SESB ZONE/ AREA OFFICES IN SABAH & F.T LABUAN CENTRAL ZONE / KOTA BELUD PetiSurat KotaBelud Talian Am: Telefax: SOUTHERN ZONE / TAWAU Peti Surat Tawau Talian Am: Telefax: INTERIOR ZONE / KENINGAU Peti Surat Keningau Talian Am: Telefax: KAWASAN TENOM PetiSurat Tenom Talian Am: Telefax: KAWASAN BELURAN PetiSurat Beluran Talian Am: Telefax: KAWASAN TELUPID W.D.T Telupid Talian Am: Telefax: KAWASAN KOTA KINABATANGAN W.D.T Kota Kinabatangan Talian Am: Telefax: KAWASAN KUNAK PetiSurat Kunak Talian Am: Telefax: F.T LABUAN ZONE PetiSurat W.P. Labuan Talian Am: Telefax: NORTHERN ZONE /KUDAT Peti Surat Kudat Talian Am: Telefax: SOUTH EAST ZONE /LAHAD DATU Peti Surat Lahad Datu Talian Am: Telefax: KAWASAN PAPAR PetiSurat Papar Talian Am: Telefax: KAWASAN KUALA PENYU PetiSurat Kuala Penyu Talian Am: Telefax: KAWASAN SIPITANG PetiSurat Sipitang Talian Am: Telefax: JABATANPENGURUSAN KREDIT Tingkat 2, Wisma SESB JalanTunku Abdul Rahman KotaKinabalu Talian Am: Telefax: KAWASAN TAMBUNAN Peti Surat Tambunan Talian Am: Telefax: