Clear Channel Customer Set Up Process Overview

Transcription

1 Clear Channel Customer Set Up Process Overview This document provides an overview for new Clear Channel customers on the process to establish customers, the information they will be asked to provide, as well as actions they will be required to complete to finalize the setup. Process for setting up new customers: Gain New Customer Request Customer Setup Assign Customer's Payment Terms Customer Accepts or Rejects the Payment Terms Customer Setup is Established 1. Gain New Customer: When a new customer order is placed, the Account Executive will request information to setup the new customer in Clear Channel systems including: a. Customer s legal name b. Customer s Legal address c. Valid customer address 2. Request Customer Setup: The Account Executive will then submit the new customer for payment terms. There are four types of payment terms that may be requested: a. Cash in Advance (CIA): The customer is required to pay for their orders prior to airing spots b. Credit: The customer is granted a line of credit from Clear Channel and will be invoiced for orders c. Trade: The customer provides goods or services in exchange for goods or services from Clear Channel d. Letter of Guaranty: A letter from the agency guaranteeing the advertiser's ability to pay 3. Assign Customer s Payment Terms: The Clear Channel Credit Services Team will review the information provided and assign payment terms. 4. Customer Accepts or Rejects the Payment Terms: Once a decision is made, the customer will receive an notification that the payment terms are ready for their review. If the customer accepts the terms and conditions, the record is updated to match those terms If the customer rejects the terms and conditions of the credit terms decision, the company will receive Cash in Advance terms. 5. Customer Setup is Established: The customer is now established in the system and orders may be placed.

2 Important Reminders: Please provide your company s legal name, legal address, and valid address to expedite the customer setup process. If your company prefers cash in advance (CIA) terms, the credit team must still process the request for the establishing your company in our database. Orders can only be completed once payment terms are agreed upon.

3 Clear Channel Customer Setup FAQ s Contents New Customers... 4 What is the customer setup process?... 4 What is expected of me during the Customer Setup process?... 4 When will I receive communications?... 4 Why is my credit acceptance not processing on the website?... 4 What are Clear Channel s payment terms?... 4 My company did not receive the credit terms we requested. What should we do?... 4 Existing Customers... 5 My company s legal name and address have changed. How do I let Clear Channel know?... 5 If my company is initially assigned Cash In Advance payment terms, can we establish credit at a later date?... 5 If my company is approved for credit in one market, does that apply for all markets?... 5

4 New Customers What is the customer setup process? When Clear Channel begins doing business with new customers, we must setup customers within our order and payment system. Your Account Executive will setup new customers in the system and request payment terms. Once payment terms are determined, an is sent to the customer informing them of the decision along with terms and conditions. The customer visits a website that provides details about the decision (amount of credit) and the terms. The customer then chooses to accept or reject Clear Channel s terms. Once the payment terms are accepted, the Account Executive can begin scheduling spots. What is expected of me during the Customer Setup process? Please provide all information requested by your Account Executive in a timely manner. When will I receive communications? You will receive an when a credit decision has been made. The will inform you of the decision along with terms and conditions. Why is my credit acceptance not processing on the website? Please open the link to the credit terms website in the and accept the terms as outlined on the site. If you have been granted credit or letter of guaranty terms, you MUST open the.pdf document for the acceptance to process. What are Clear Channel s payment terms? Credit terms are as follows: 30 days for direct customers and 45 days for agencies. My company did not receive the credit terms we requested. What should we do? Please contact your Account Executive with any questions regarding the credit terms your company received.

5 Existing Customers My company s legal name and address have changed. How do I let Clear Channel know? Please contact your Account Executive with any contact information updates. If my company is initially assigned Cash In Advance payment terms, can we establish credit at a later date? Yes, you can request to have your credit reevaluated by contacting your Account Executive. If my company is approved for credit in one market, does that apply for all markets? Yes, once a customer is approved for credit in one market, they are approved for credit in all markets.