OCTOBER. telephone seminars & webinars

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1 OCTOBER 2013 telephone seminars & webinars PACB offers 115 telephone seminars & webinars on a variety of topics. Below is a list of topic areas, if there is someone in your bank that could benefit from one or more of these webinars, please contact Saundra Cunningham, VP Education Services (saundra@pacb.org) to add them to the mailing list. Accounting & Auditing Collections Compliance Directors Frontline & New Accounts Human Resources IRA Information Technology Lending Operations Security & Fraud Sr. Management

2 HANDLING CUSTOMER CREDIT REPORT DISPUTES is designed for senior executives, compliance officers, lending staff, collections staff, internal auditors, and anyone involved with credit reporting. WEDNESDAY, OCTOBER 2, :00 PM - 4:30 PM Gone are the days when we could refer every credit report dispute to the credit reporting agency for resolution. Since federal law now requires banks to accept and act on customers direct disputes, the dispute flood gates have opened! What if the same customer contacts you every month to claim they were never late on their loan and demands that you correct their credit report? This is just one scenario in the increasingly-complex world of credit reporting. Given that credit scores play such a significant role in a customer s financial success, it is clear why there has been so much activity, regulation, and litigation in this area. Is your bank ready for the challenge? This webinar focuses on the practical aspects of creating and maintaining an effective credit-reporting process. Your duties under the Fair Credit Reporting Act How much investigation is enough? Creating the perfect paper trail Dealing with repeat disputes Who should be responsible for credit reporting? Recognizing credit-correction scams o Direct dispute best practices o Credit reporting compliance policy o Direct dispute checklist DAVID REED, REED & JOLLY. PLLC ADVANCED BANKRUPTCY ISSUES will be useful to loan officers at all levels, loan operations personnel, credit administration staff, collectors, attorneys, managers, and others involved in the collection process. THURSDAY, OCTOBER :00 PM - 4:30 PM Consumer bankruptcies are becoming more complicated and there are new bankruptcy forms that financial institutions must file. By attending this program, you will gain the knowledge necessary to strengthen your financial institution s position in Chapter 7 and 13 consumer bankruptcy situations. The actions your financial institution must take to protect its interests and the actions that are prohibited will be detailed. In addition, this webinar will address more-advanced bankruptcy concepts, such as exempt property, fraudulent transfers, preference payments, when a cram down is permitted, when a reaffirmation agreement is required, and when the new bankruptcy forms must be filed. When can the right of setoff be exercised in a bankruptcy? Are reaffirmation agreements a good idea? What can be done after the debtor is discharged? What should be done if the trustee claims a preference payment was made to the bank? When must previously-repossessed collateral be returned? Can a debtor voluntarily agree to pay a financial institution outside of the Chapter 13 plan? o Website links to the official site of the United States Bankruptcy Court to obtain forms that can be completed online ELIZABETH FAST, BANKERS CHOICE

3 DEBT SERVICE COVERAGE CALCULATIONS IN UNDERWRITING is for staff involved in underwriting and approving commercial loans, including executive management on the loan approval committee, commercial loan officers, credit analysts, commercial loan underwriters, branch managers with commercial lending authority, loan review personnel, and auditors. is beneficial for CFOs, controllers, bank financial analysts, loan officers, and accounting staff. TUESDAY, OCTOBER 8, :00 PM - 4:30 PM Financial institutions are expected to perform cash-flow analysis to obtain a documented debt service coverage ratio (DSCR). Doing so analyzes the primary repayment source s ability to continue sustainable repayment. Then a global cash flow analysis is performed to document the ability of the secondary repayment sources to provide financial support for continued sustainable repayment. Several questions arise. Which DSCR calculation method should be used, EBITDA or UCA? Should the primary or global DSCR result be used? Should a deduction for taxes and living expenses be included? Should the underwriting be based on the DSCR before or after distributions? How are guaranteed payments or installment/contract sales handled? What should be done with missing debt service schedules? Should loans to stockholders be included? This presentation will address all these issues. Issues found during loan reviews o Net income or operating income o Add-backs o Current-year income or multiple-year average o Current portion long-term debt or prior year o Taxes and living expenses Proper method for calculating DSCR: EBITDA, UCA cash, or free cash flow approach Debt repayment o Lines-of-credit and HELOC o Carry-over debt o Shareholder loans and subordinated debt Global DSCR o All entities or only legally-liable entities o Personal cash flow Stress testing for DSCR Debt service coverage for CRE loans o Project lending o Investment rental properties S. WAYNE LINDER, YOUNG & ASSOCIATES, INC. RECENT ACCOUNTING DEVELOPMENTS & A LOOK AHEAD WEDNESDAY, OCTOBER 10, :00 PM - 4:30 PM A number of accounting updates continue to affect the banking industry. This webinar will cover the latest FASB implementations and changes, including important updates on accounting for troubled debt restructurings, goodwill impairment, other real estate, and presentation of other comprehensive income. In addition, this program will look ahead at what accounting standard-setters are currently working on, including the new expected loan loss reserve models. Updated guidelines and accounting for troubled debt restructurings Qualitative testing for goodwill impairment Current accounting issues with other real estate The accounting-standard update on how other comprehensive income should be presented FASB proposal on the allowance for loan losses CHRIS LEE & GARY SMITH, EIDE BAILLY, LLP

4 CRITICAL RISK FACTORS IN LOAN PORTFOLIO MANAGEMENT is designed for senior credit officers, credit analysts, commercial loan officers, and credit administration personnel. WEDNESDAY, OCTOBER 16, :00 PM - 4:30 PM The current economic climate has created a need for banks to review their business-lending credit process. With increased scrutiny and monitoring of business lending, this is an ideal time to revisit the credit culture to ensure alignment with the strategic vision of the bank. This webinar will address the significance of credit culture as it relates to effective loan portfolio management. Several critical factors will be reviewed during this session, including the role of credit culture and current findings from loan review and examination reports. Leadership and credit culture Assessing the credit culture Key factors in an effective loan portfolio management program Key areas of continued focus for loan portfolio management o Appraisals and evaluations o Global cash flow o Risk rate methodology o Sample real estate evaluation template o Sample global cash flow template o Sample risk rate matrix KEVIN GRAFF & CINDY BRZESKI, WIPFLI NEW CFPB MORTGAGE SERVICING RULES EFFECTIVE JANUARY 10, 2014: COMMUNITY BANK CONSIDERATIONS IN MOVING FROM BALLOON TO ARM LOANS is designed for senior management, including those responsible for loan management and asset liability management. It will also benefit lenders, compliance personnel, underwriters, and loan processors. THURSDAY, OCTOBER 17, :00 PM - 4:30 PM The ability-to-repay concept has created potential havoc within financial institutions, including the product mix. One decision many financial institutions are making is to change from balloon lending to adjustable rate mortgage (ARM) lending. While recent CFPB decisions have extended the time period before such a change is almost inevitable, the requirement still facing financial institutions is to leave balloon loans in favor of other loan types. This webinar will cover the most-recent CFPB rulings on this topic. In addition, it will address a how to view of ARM lending, from indices and disclosures, to closing, to servicing. Banks who are already offering ARM products will also benefit from this webinar. The concept Product mix decisions Determining the index dos and don ts The disclosures and other requirements Servicing ARM loans o Checklist of required steps to begin offering ARM-related products BILL ELLIOTT, YOUNG & ASSOCIATES, INC.

5 DEALING WITH ADVERSE ACTION: WHAT TO DO & WHEN TO DO IT is necessary for all loan officers, loan processors responsible for denials, compliance officers, and auditors. TUESDAY, OCTOBER 22, :00 PM - 4:30 PM Proper adverse action notification is a compliance requirement that has to be done correctly. Accurate completion of adverse action notices is important for several reasons: 1. Their accuracy and timeliness are reviewed during compliance exams 2. Adverse action notices are the cornerstone of fair lending examinations 3. Inconsistent, inaccurate notices could result in the bank being required to go back six months, review past notices, and resend accurate denial notices. (Imagine the reaction of a past, unsuccessful borrower who receives a reminder denial notice!) This webinar will cover the important issues of proper, timely handling of denial notices in accordance with Regulation B. In addition, it will address how to include denials in the sample for your internal comparative file review for fair lending compliance. Timing requirements of Regulation B for denials Inquiry versus application (when an inquiry becomes an application) Special considerations for commercial denials FACT Act requirements for denial notices Common errors in completing adverse action notices Requirements for incomplete and withdrawn applications How to appropriately document withdrawn applications Handling counteroffers Second reviews of adverse action notices for fair lending purposes Comparative file review for fair lending on denials ANN BRODE, BRODE CONSULTING SERVICES, INC. PERFECTION OF SECURITY INTEREST IN NON-REAL ESTATE COLLATERAL & PROPER FORECLOSURE PROCEDURES AFTER DEFAULT is designed for all loan personnel, including loan officers, loan operations personnel, credit administration staff, managers, collectors, compliance officers, and attorneys. THURSDAY, OCTOBER 24, :00 PM - 4:30 PM Your bank must properly perfect its security interest to guard its collateral lien priority. This webinar will explain how to obtain and properly perfect a security interest in all types of non-real estate collateral, including accounts receivable, equipment, inventory, general intangibles, farm products, stocks and mutual funds, and vehicles or other certificate-of-title property. It will address situations where filing a UCC-1, taking possession, or obtaining a third-party control agreement is required for perfection. You ll learn how to obtain a purchase money security interest that will take priority over existing creditors and what happens when the loan goes bad. Various defaults (both payment and non-payment) and how banks can unwittingly waive defaults through their course of dealing will be examined. Join us to learn all aspects of the repossession and foreclosure process, starting with the decision to foreclose on collateral and ending with the sale of the collateral at a private or public sale. How to create a proper security interest in various types of collateral Methods of perfecting the security interest when is possession, filing or third-party control required? Requirements to obtain a purchase money security interest with priority over existing creditors What constitutes an event of default sufficient for foreclosure? When is a right-to-cure notice required? Conducting self-help repossession Requirements of a commercially-reasonable sale o UCC Article 9 default and repossession checklist to ensure you don t forget a step ELIZABETH FAST, BANKERS CHOICE

6 ADVANCED FACEBOOK STRATEGIES FOR COMMUNITY BANKS is well-suited for senior management, marketing managers, and any staff involved with bank marketing and promotions. TUESDAY, OCTOBER 29, :00 PM - 4:30 PM With over one billion people now part of the global Facebook family, many businesses (and banks) have established their own Facebook page. However, sometimes Facebook shifts and alters the way your page works or how fans interact with you. For example, on average 16% of your fans will actually see your posts and only 6% will interact with you. If that number seems small, what can you do to take your Facebook efforts to the next level and ensure your page is as engaging as possible? Facebook s Social Graph, custom apps, contest rules, page layout, and renewed focus on images and graphic content are just a few things Facebook administrators need to know. After this webinar, you ll understand advanced tactics to ensure the time spent on Facebook is as productive as possible. (This session will be most beneficial if your bank already has a Facebook page and attendees understand Facebook s basic features.) Understand Facebook s Edge Rank and what goes into deciding where your posts go (and who sees them) so you can beat the 16% and 6% averages Content generation tips and techniques to get your posts seen and the best times of the day and week to have posts go live Creative promotion and advertising strategies to get your message in front of those that have the best likelihood of interacting with you online Some popular app builder programs to add enhancements like contests, special information pages, web forms, and other popular features Facebook Insights, their statistics and tracking platform: learn which posts are getting the best response Updates on any new system features that have developed by webinar time ERIC COOK, WSI INTERNET CONSULTING

7 HMDA SOLUTIONS: ACHIEVING DATA INTEGRITY FOR EFFECTIVE FAIR LENDING ANALYSIS is for senior lending management, loan officers, compliance officers, risk managers, and auditors. It is designed for both new and experienced staff who deal with HMDA analysis and fair lending concerns. THURSDAY, OCTOBER 31, :00 PM - 4:30 PM The disclosure reports for the 2012 HMDA reporting year will probably be available by September. What story will your institution s HMDA performance tell to regulators, community groups, the press, and anyone with Internet access? Will your bank compare favorably with competitors or will your data trends reveal potential discriminatory lending practices? How will you know? Where do you find the answers to these questions? This webinar explains the examiners approach when analyzing HMDA performance. You will receive practical analysis tools to monitor HMDA activity throughout the year to proactively manage fair lending concerns. HMDA data analysis is the first step to defend your fair lending program. Learn how to document that your lending practices are based on non-discriminatory factors and avoid a criteria interview and a fair lending exam. Data integrity and accuracy are crucial. Learn the definitions, common reporting errors, and best practices for HMDA data validation, including tips for using the new HMDA Getting it Right! guide released April 18, 2013, and the FFIEC geocode system that was updated July 10, A case study involving a community bank s HMDA data that became an outlier target for an FDIC fair lending exam. Learn how they analyze and successfully monitor HMDA activity. NEW! The FDIC issued revised HMDA exam procedures in February 2013 that identify key data fields and the approach they use to calculate error ratios How to identify pricing discrimination triggers from the most-recent fair lending exam benchmarks Learn how to avoid common analysis mistakes and correctly compare apples to apples o Cheat sheet to give simple data control steps for each of the 26 data fields o HMDA Data Collection Worksheets to help you work smarter, not harder o HMDA flow chart to identify reportable transactions o Highlights of the new page Guide to HMDA Reporting: Getting It Right! SUSAN COSTONIS, COMPLILANCE CONSULTING AND TRAINING FOR FINANCIAL INSTITUTIONS

8 2405 North Front Street, PO Box 5319 Harrisburg, PA p: f: pacb.org RETURN SERVICE REQUESTED PRSRT STD U.S. POSTAGE PAID HARRISBURG PA PERMIT NO. 547 telephone seminars & webinars information Listen on your ipad, iphone or Android. Instructions will be ed to you with the on-demand link. PACB webinars will qualify for CPE credits. For information, contact Saundra J. Cunningham, PACB VP-Education Services, at or prior to participation for requirements. PACB SOLVES A COMMON PROBLEM OF COMMUNITY BANKERS TODAY... FINDING A WAY TO STAY UP-TO-DATE ON THE LATEST ISSUES DESPITE BUSY SCHEDULES! Sign up now for a telephone seminar or webinar and participate on the go! SIGN UP ONLINE AT PACB.ORG/PACB-EDUCATION OR CONTACT SAUNDRA CUNNINGHAM AT OR SAUNDRA@PACB.ORG