Course Registration (descriptions are available in the AIB course catalog on our website,

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1 TM Access to the internet is required for this course. You have 6 months in which to complete the course. Print clearly and Fax to Tennessee Bankers Association. You may call the Tennessee Bankers Association to inquire about the arrival of your fax. Seven days after TBA receives this form, you will receive your registration confirmation via . Registration Information (student): Last Name First Name MI Address Last four digits of your SS# (Please print VERY clearly) (needed for particitpation tracking purposes) Employer/Institution Name Employer/Institution Street Address City State Zip Phone Billing Information (only if different from student information and for TBA use only): Employer/Institution Name Attention Department Employer/Institution Street Address City State Zip Phone Registration (descriptions are available in the AIB course catalog on our website, titles are listed on elearning schedule of classes : : : : Other Information (optional): Male Female Ethnic Origin: African American American Indian Asian Caucasian Hispanic Other: Student disclosure: Descriptions of courses are available in the AIB course catalog posted on the TBA website. I understand that proper selection is my responsibility. I agree to abide by all registration requirements of my financial institution/employer. Upon completion of the ABA/AIB course, I authorize the release of my grades to TBA and/or to my employer. Date Student Signature Date Department/Supervisor Signature Date Bank Representative Signature NOTE: FAX form to 615/ To inquire about the arrival of your faxed registration to the Tennessee Bankers Association call 615/ or 800/ Payment may accompany mailed registration form or TBA may invoice your bank depending on your bank s participation policies. Student will receive an registration confirmation within 3 days of receipt of registration by TBA. Contact Debbie Brickles, dbrickles@tnbankers.org, Tennessee Bankers Association, for additional information. You may not cancel or withdraw from elearning courses. Students enrolled in these courses will be sent an from ABA with information to access the class.

2 Tennessee Bankers Association AIB/ABA elearning and Credit List (Updated July 2013) Banking Basics Catalog Business Lending AIB Small Business Banking Certificate Credit Products for Small Businesses Fundamentals of Small Business Banking Intro. to Analyzing Financial Statements Overview of Financial Statements Small Business Borrowing General Banking Knowledge AIB Bank Service Provider Certificate Banking Today Ethical Issues for Bankers Understanding Bank Products Management and Leadership AIB Supervisor Certificate AIB Team Leader Certificate Coaching for Success Corrective Action Hiring the Best Managing Employee Relations Performance Management Rewards and Recognition Retail Banking and Consumer Lending AIB Bank Teller Certificate AIB Call Center Representative Certificate AIB Customer Service Representative Certificate AIB Personal Banking Certificate Consumer Credit Products Effective Client Referrals Fundamentals of Consumer Lending $95 $ $95 $ $95 $ CLBB,CTFA $95 $ CTFA (FP), CLBB $95 $ $95 $ All $95 $ $95 $ CLBB $95 $ CLBB Introduction to IRAs $95 $ Personal Tax Return Analysis $95 $ CLBB, CTFA (FP) Referring Insurance & Annuity Clients $95 $ Referring Investment Clients $95 $

3 Referring Trust Clients Revitalizing Customer Service: Part 1 Revitalizing Customer Service: Part Robbery & Bank Security Today's Teller Business and Retail Sales and Marketing Building and Retaining Customer Relationships: Part 1 Building and Retaining Customer Relationships: Part 2 $95 $ $95 $ $95 $ $150 $ $95 $ Calling on Small Business Customers $95 $ Cross-Selling Deposit Products $95 $ Deposit Products for Small Business $95 $ Event Based Selling 1.25 CFMP Introduction to Relationship Selling $95 $ Qualifying Mortgage Prospects $95 $ Relationship Selling to Small Business Customers $95 $ Retirement Products for Small Businesses Sales Coaching in the Bank Sales Coaching to Support the Sales Process $95 $130 TBD TBD Sales Coaching to Sustain Sales Success and Motivation $95 $130 TBD TBD Servicing and Growing Small Business Relationships Successful Sales Campaigns Tele-consulting: Parts 1 and 2 $95 $ Workplace Fundamentals Business Etiquette Dealing Effectively with Co-workers Improving Productivity Managing Change Managing Time at Work Meetings That Work Presentation Skills Telephone Etiquette Writing Bank Correspondence Frontline Compliance Americans with Disabilities (ADA) Bank Bribery Act $95 $ $55 $ CFSSP

4 Bank Protection Act $35 $ Bank Secrecy Act 1.5 CCTS,CFSSP,CLBB,CSOP,CTFA Bank Secrecy Act (BSA) for Lenders $95 $ Bank Secrecy Act (BSA) for Tellers $55 $ Community Reinvestment Act (Reg BB) Completing a Currency Transaction Report $95 $ Credit Practices Rule (Unfair or Deceptive Acts or Practices (Reg AA) $35 $ CLBB Customer Identification Program $95 $ Elder Financial Abuse $55 $ CRCM, CTFA(FP) Electronic Funds Transfer Act (Reg E) 1.0 CFSSP Equal Credit Opportunity Act -- Regulation B $95 $ CLBB Expedited Funds Availability (Reg CC) 1.5 CFSSP Extending Credit to Bank Insiders (Reg O) $35 $ CLBB Fair Credit Reporting Act (FCRA) 0.75 CLBB Fair Housing Act Fair Lending 1.5 CLBB FDIC Insurance Coverage 1.0 CSOP Flood Disaster Protection Act $35 $ CLBB Home Mortgage Disclosure Act (HMDA) $95 $ CLBB Information Security and Red Flags $95 $ CCTS,CFSSP,CLBB, CSOP OFAC $55 $ CCTS,CFSSP,CLBB,CSOP Privacy for Customer Contact Personnel Real Estate Settlement Procedures Act (RESPA) $95 $ CLBB Recognizing and Preventing UDAAP $55 $ CRCM, CSOP Reg Z Adjustable Rate Mortgages Reg Z Advertising Reg Z Credit Cards Reg Z Private Higher Education Loans Reg Z HOEPA (Sect. 32) Loans and Higher d Mortgage Loans Reg Z HELOCs (Open-End Credit) Reg Z Installment and Home Equity Loans (Closed-End Credit) Reg Z Mortgages(Closed-End Credit)

5 Reg Z Non Home Secured (Open-End Credit) $55 $ Reg Z Overview Reg Z Reverse Mortgages Reg Z Right of Rescission Reserve Requirements (Reg D) for Depository Institutions $55 $ Serving your Military Customer $55 $ Sexual Harrassment in the Workplace Sexual Harrassment in the Workplace for Managers Truth-in-Savings Reg DD $55 $ CCTS,CFSSP,CSOP Unlawful Internet Gambling Enforcement Act (UIGEA) (Reg GG) $55 $ USA PATRIOT Act 0.75 CCTS,CFSSP,CSOP Regulatory Compliance for Bank Marketers $125 $ CCTS, CFMP, CFSSP; 2.75 CSOP; 6.5 CLBB Regulatory Compliance for Call Center Reps $125 $ Regulatory Compliance for Consumer Lenders Regulatory Compliance for Customer Service Reps Regulatory Compliance for Financial Managers Regulatory Compliance for Personal Bankers Regulatory Compliance for Tellers Professional Compliance s Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) for Compliance Professionals Servicemembers Civil Relief Act (SCRA) for Compliance Professionals Home Mortgage Disclosure Act (HMDA) for Compliance Professionals Fair Credit Reporting Act (FCRA) for Compliance Professionals Equal Credit Opportunity Act (ECOA) for Compliance Professionals Reg Z Closed-End Credit for Compliance Professionals Reg Z Open-End Credit for Compliance Professionals Credit Card Regulations for Compliance Professionals Elements of a Compliance Program for Compliance Professionals CRA, Community Bank, for Compliance Professionals CRA, Large Bank, for Compliance Professionals Loans to Insiders (Reg O) for Compliance Professionals National Flood Insurance for Compliance Professionals RESPA for Compliance Professionals ABA Commercial and Business Banking $125 $ $125 $ $125 $ $125 $ $125 $ $275 $ CRCM $275 $ CRCM $275 $ CRCM $275 $ CRCM $275 $ CRCM $275 $ CRCM $275 $ CRCM $275 $ CRCM $275 $ CRCM $275 $ CRCM, CLBB $275 $ CRCM, CLBB $275 $ CRCM, CLBB $275 $ CRCM $275 $ CRCM

6 Evaluating & Structuring Commercial Loans: A Decision Tree Approach $500 $ Level 1: Understanding Business Borrowers $150 $ CLBB Level 2: Analyzing Business Financial Statement and Tax Returns $150 $ CLBB Level 3: Analyzing Personal Financial Statements and Tax Returns $150 $ CLBB Level 4: Qualitative Analysis and Determining a Credit Risk Rating $150 $ CLBB Level 5: Loan Structuring, Documentation, Pricing and Problems Loans $150 $200 TBD TBD TBD RMA Commercial and Business Banking The Lending Decision Process RMA Lending Decision Process Curricula $720 $1, Series 1: Evaluating Industry, Markets and Management $100 $ CLBB Series 2: Evaluating Quality of the Borrower's Financial Reports $100 $ CLBB Series 3: Analyzing the Company's Financial Performance and Condition $200 $ CLBB Series 4: The Cash Cycle, Seasonality, and Discovering Borrowing Causes and Repaym $150 $ CLBB Series 5: Analyzing Cash Flow Statements and Measuring Repayment Ability $150 $ CLBB Series 6: The Cash Cycle and Seasonality $150 $ CLBB CRE Lending Decision Process CRE Lending Decision Process $720 $1, Series 1: Types of CRE Loans, Risk Areas, and Performance Drivers $125 $ CLBB Series 2: The CRE Underwriting Process $125 $ CLBB Series 3: Financing Different Types of Commercial Properties $125 $ CLBB Series 4: Understanding and Evaluating Leases, Appraisals, and Environmental Assessm $175 $ CLBB Series 5: Loan Structure and Documentation Considerations $125 $ CLBB Series 6: Construction Lending $175 $ CLBB AllRegs Appraisal Procedures $95 $ Completing the HUD 1 $95 $ Discovering FHA Programs $95 $ Elements of Title Insurance $95 $ Essentials of Mortgage Lending $95 $ Explaining Loan Modifications $95 $ Gathering the Facts on Mortgage Fraud $95 $ Processing and Underwriting Credit $95 $ Processing Income and Assets $95 $ Reviewing the Appraisal Report $95 $ Wealth Management and Trust Building Trust Expertise Level 1

7 BTE Level 1 Curriculum Introduction to Estate Planning Introduction to Investment Management Introduction to Trust Administration $750 $ $335 $ CTFA (TAX) $335 $ CTFA (INV) $335 $ CTFA (FID) Building Trust Expertise Level BTE Level 2 Curriculum $995 $1, Discretionary Distributions $160 $ CTFA (FID) Estate Planning Overview $160 $ CTFA (FID) Estate Planning for Marital Deduction $160 $ CTFA (TAX) Federal Estate and Gift Taxes $160 $ CTFA (TAX) Fiduciary Income Tax $160 $ CTFA (TAX) Fiduciary Law $160 $ CTFA (FID) Investments I Managing Trust Accounts Retirement Planning $160 $ CTFA (INV) $160 $ CTFA (FID) $160 $ CTFA (FP) Building Trust Expertise Level BTE Level 3 Curriculum $995 $1, Estate Planning for Charitable Giving $160 $ CTFA (TAX) Estate Planning for Lifetime Gifts $160 $ CTFA (TAX) Estate Planning for the Business Owner $160 $ CTFA (2.5 FP, 2.5 TAX) Estate Planning Case Study $160 $ CTFA (TAX) Financial Planning Skills $160 $ CTFA (FP) Generation Skipping Transfer Tax $160 $ CTFA (TAX) Investments II $160 $ CTFA (INV) Life Insurance and Annuities $160 $ CTFA (FP) Private Banking Asset Allocation - An Introduction $135 $ Asset Classes (Part I) $135 $ Asset Classes (Part II) $203 $ Mutual Funds An Introduction $135 $

8 Mutual Funds Investing $203 $ Private Banking & Wealth Management - An Introduction $203 $ Private Banking & Wealth Management - Financial Planning $135 $ Private Banking & Wealth Management - Overview of Investing $135 $ Private Banking & Wealth Management - Relationship Management $135 $ Private Banking & Wealth Management - Techniques of Investing $203 $ Software Skills CONTRACT DEBBIE BRICKLES FOR INFORMATION ON SOFTWARE TRAINING AND PRICING