Features of a NatWest Essentials Home Contents Insurance Policy

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1 Your Policy Summary Please read this document carefully which provides a summary of cover. It does not show all of the benefits, exclusions or limits. Please refer to the policy booklet and policy schedule for full details of all terms, conditions and Endorsements or Excesses that may apply. Features of a NatWest Essentials Home Contents Insurance Policy The Essentials Contents Home Policy You have purchased is underwritten by U K Insurance Limited and will run for 12 months. Your policy schedule will show which of the following sections of cover You requested. The shaded areas on this document are for use by NatWest branch staff. If you are purchasing this policy online please ensure you read the full policy summary. Cover Included As Standard Section 1 Contents Paragraph A Loss or Damage You are covered for: Fire Storm or Flood Water or oil escaping Vandalism or malicious acts What is covered: Household goods and any other articles belonging to You or any member of Your family who live with you at Your Home Money in the Home up to 50 Paragraph B Extra Cover (Extra benefits included as standard) Contents away from Your Home up to 250 Belongings during Vacation up to 3,500 or the Contents sum insured, whichever is lower. (This cover is applicable only if You are a Student) Replacing purchased or downloaded information stored on Home Entertainment Equipment and mobile phones up to 250. College property on loan up to 200 for College library books and 500 for other College property. (This cover is applicable only if You are a Student) This section will not cover the following items: laptop Computer Equipment other Portable Electronic Equipment mobile phones and their accessories pedal cycles landlords fixtures and fittings property (including Money) held or used for any profession, business or employment property in garages, sheds and other outbuildings caused by You or any other person who lives at the address shown in the schedule of Money unless force and violence is used to get into Your Home After your home has been unoccupied for more than 30 days in a row your policy will not pay for:

2 Section 1 Contents (continued) The reasonable cost of alternative accommodation while insured repairs are carried out if Your Home is unfit to live in (up to 20% of the sum insured) Cover for Your belongings whilst in transit at the beginning and end of a College term up to 500 for any one single carrying device. (This cover is applicable only if You are a Student) 500 for any one item 1,500 in total for Home Entertainment Equipment Excess An excess of 25 is payable in addition to any other excess which may apply. Optional Extras (these sections are only applicable where selected) Section 1C Accidental Damage Cover Contents Extra cover for accidental breakage of items like TV s and ornaments, as well as DIY disasters like spilt paint on carpets or furniture. Paragraph C Accidental Damage Excess 25

3 Section 2 Laptop Computer Equipment and Other Portable Electronic Equipment Cover Laptop Computer Equipment and other portable electronic equipment such as MP3 players and hand held games consoles belonging to You or any member of Your Family who lives with You at Your Home. Paragraph A Loss or damage Accidental loss Accidental damage while in Your Home and anywhere else in the British Isles Paragraph B Extra Cover (Extra benefits included as standard) Overseas Travel - Cover applies for up to 30 days elsewhere in the world Cover for belongings if left in the Term Time Address while Unoccupied during Vacation (only applicable if You are a Student) property held or used for any profession, business or employment from an unattended motor vehicle from anywhere other than Your Home (or Permanent Home Address if You are a Student) unless involving forcible and violent entry or exit if left unattended at any time in a place which has public access For property left in Your Home after Your Home has been Unoccupied for more than 30 days in a row (other than during Vacation if You are a student) Your policy will not pay for: 750 for any one item of Laptop Computer Equipment 250 for any one item of Other Portable Electronic Equipment Excess An excess of 25 is payable in addition to any other excess which may apply.

4 Section 3 Mobile Phone Cover Any mobile phone belonging to You or any member of Your Family who lives with You at Your Home. Paragraph A Loss or damage Accidental loss Accidental damage while in Your Home and anywhere else in the British Isles Paragraph B Extra Cover (Extra benefits included as standard) Overseas Travel - Cover applies for up to 30 days elsewhere in the world Cover for belongings if left in the Term Time Address while Unoccupied during Vacation (only applicable if You are a Student) property held or used for any profession, business or employment the cost of unauthorised calls from an unattended motor vehicle from You except by robbery or where Your mobile phone has been concealed and not left unattended unless reported to the police within 24 hours of the incident For property left in Your Home after Your Home has been Unoccupied for more than 30 days in a row (other than during Vacation if You are a student) Your policy will not pay for: 500 in respect of any one claim Excess An excess of 25 is payable in addition to any other excess which may apply.

5 Section 4 Pedal Cycles Any pedal cycle belonging to You or any member of Your Family who lives with You at Your Home. Paragraph A Loss or damage Accidental loss Accidental damage while in Your Home and anywhere else in the British Isles Paragraph B Extra Cover Overseas Travel - Cover applies for up to 30 days elsewhere in the world Cover for belongings if left in the Term Time Address while Unoccupied during Vacation (only applicable if You are a Student) Loss or damage while the cycle is being used for racing, pacemaking or trials when the cycle is unattended unless the cycle is in a locked building or immobilised by a security device For property left in Your Home after Your Home has been Unoccupied for more than 30 days in a row (other than during Vacation if You are a student) Your policy will not pay for: 250 in respect of any one pedal cycle

6 Section 5 Specified Items Any item belonging to You or any member of Your Family who lives with You at Your Home, which has been specified on Your policy. Paragraph A Loss or damage Accidental loss Accidental damage while in Your Home and anywhere else in the British Isles Paragraph B Extra Cover Overseas Travel - Cover applies for up to 30 days elsewhere in the world Cover for belongings if left in the Term Time Address while Unoccupied during Vacation (only applicable if You are a Student) laptop Computer Equipment other Portable Electronic Equipment mobile phones and their accessories pedal cycles Your policy will not pay for: property held or used for any profession, business or employment For property left in Your Home after Your Home has been Unoccupied for more than 30 days in a row (other than during Vacation if You are a student) Your policy will not pay for: from an unattended motor vehicle 1,500 for any one item, set or collection Excess An excess of 25 is payable in addition to any other excess which may apply.

7 Section 6 Legal Protection 24hr advice/claim line access to legally qualified staff to advise you on any private legal problem, and for reporting a claim Up to 50,000 Legal Costs for: Personal Injury claims Contract disputes Landlord/tenant disputes Legal Defence Personal Injury Any claim to do with a motor vehicle, its parts or accessories (except a claim against another person or organisation for Your death or bodily injury which happened while You were a passenger in a motor vehicle) Contract Disputes Any claim where the amount in dispute is less than 100 Any claim relating to a motor vehicle, its parts or accessories Any claim relating to leases, tenancies or a licence to occupy Landlord/Tenant Any claim relating to rent, service charges or renewal of the tenancy agreement Legal Defence Defending any motoring prosecutions

8 Rights to cancel If this cover does not meet Your requirements, please call us on within 14 days of receipt of Your documents or of the start date of the policy which ever is later. We will refund any premium that You have paid, providing no claim has been made. If either We or You cancel Your policy we may refund any premium paid for the remaining period of insurance providing that You have not made any claim during that current period. You will have to pay the administration fee as shown in Your Schedule if You cancel Your policy. How to Claim To notify Us of a claim in the first instance please telephone How to Complain If you have a complaint, please call us on If your complaint is about a claim, contact your claims handler, whose details will be shown on your claim documents. If you want to complain in writing please send your letter to one of the following: a) For complaints about claims, write to the Regional Customer Service Manager at the address shown in your claims documents. b) For all other complaints write to the Customer Relations Manager at Churchill Court, Westmoreland Road, Bromley, Kent BR1 1DP. Our staff will attempt to resolve your complaint immediately. If this is not possible, we promise to acknowledge your complaint within five business days of receipt. In the unlikely event that your complaint has not been resolved within four weeks of its receipt, we will write and let you know the reasons why and the further action we will take. If we cannot resolve the differences between you and us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone or You can visit the FOS website at Details about Our Regulator U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration number The Financial Conduct Authority website, which includes a register of all regulated firms can be visited at or the Financial Conduct Authority can be contacted on The Financial Services Compensation Scheme General insurance claims are covered by the Financial Services Compensation Scheme. Full details of the cover available can be found at U K Insurance Limited is a member of this scheme. NatWest Essentials Home Insurance is underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England and Wales No U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Calls may be recorded. Web Site NW ESSHPS 0516