Your Home Insurance Policy Summary

Transcription

1 Your Home Insurance Policy Summary

2 Before reading this Policy Summary, we just want to remind you of a few things. Firstly, Nationwide Home Insurance is underwritten by Royal & Sun Alliance Insurance plc. That means we ve worked closely with them to make sure you can rely on your insurance policy. Secondly, your contract is for a year. You can renew it each year, according to the terms and conditions at each renewal date. You can select Contents, Buildings, Home Emergency and Legal Cover and you can also add optional extra cover, depending on your needs. Full details of what you ve chosen are shown on your Policy Schedule. The following tables are a summary of the main policy benefits, limits and exclusions. For full details of these and all the terms and conditions, you ll need to read the Policy Wording booklet. You ll be given a copy of this when you ve completed your contract, or you can ask for a copy whenever you like. Once you receive your policy documents, you ll have 14 days to decide if you d like to cancel your policy. Take a look at Your right to cancel your policy on page 9 for more information. What you re covered for This is a summary of the limits of our Home Insurance covers. It shows all the different options you could have chosen when you took out your policy. To see which sections of the policy you ve personally chosen and the limits which apply to your policy, you ll just need to check your Policy Schedule. Some of the terms below are explained in more detail in the tables on pages 5 to 9. Buildings Cover Your buildings Unlimited Trace and access 5,000 Locks and keys 750 Alternative accommodation 50,000 Legal liability as owner of the property 2,000,000 if you have if you have Contents Cover up to 50,000 Contents Cover more than 50,000 Contents Cover Your contents 50,000 Unlimited Valuables in your home 15,000 30,000 Limit for any one valuable item 2,000 2,000 Money in your home 750 1,000 Locks and keys 750 1,000 Business equipment 3,000 10,000 Theft from your outbuildings and garages 2,500 5,000 Accidental loss of metered water, liquid petroleum gas or oil at your home ,000 Alternative accommodation 15,000 30,000 Documents 750 1,000 Visitors personal effects 750 1,000 Occupiers and personal liability 2,000,000 5,000,000 Employers liability 5,000,000 10,000,000 Tenants liability 5,000 10,000 Temporary removal (if you take your belongings somewhere else) 5,000 10,000 Dependant relative 5,000 5,000 Student cover 5,000 10,000 Data downloads 1,000 3,000 Food in your freezer or fridge 750 1,000 Special events increase (over special occasions like Christmas or birthdays) 5,000 Unlimited Contents in the open in your garden Garden Cover Garden Cover 5,000 Out & About Cover Personal possessions Limit for any one personal possession The amount you ve chosen will be shown on your Policy Schedule 2,000 (except for any specific items listed on your Policy Schedule) Theft from unattended motor vehicles 2,000 Money 500 Bicycle Cover Limit for any one bicycle 1,000 (except for any specific bicycle listed on your Policy Schedule) Home Emergency Cover Home Emergency Cover 500 Legal Cover Legal Cover 50,

3 Buildings Cover If you choose Buildings Cover, the following will automatically be included: Contents Cover If you choose Contents Cover, the following will automatically be included: Structure damage This covers: the buildings of your home permanent structures on your land such as your garages and outbuildings, drives, walls and patios fixtures and fittings attached to your buildings such as kitchen units, bathroom fittings and fitted wardrobes You re covered for damage by specific causes including the following: subsidence, heave or landslip falling trees, branches, aerials or satellite receiving equipment collisions involving vehicles, animals or aircraft. Your cover also includes the cost of: alternative accommodation your legal liabilities as owner of your home. Locks and keys Replacement of locks following accidental damage or loss of keys. Trace and access Finding the source of any water or oil leaking from a water or heating system. Damage caused to fences, hedges or gates by storm or flood, falling trees or branches. For subsidence, heave or landslip claims you ll need to pay the first 1,000. For escape of water claims you ll need to pay the amount shown in your Policy Schedule. (This is shown as the escape of water excess.) If your home is left unoccupied for more than 60 days in a row you won t be covered for: freezing of water or oil pipes and tanks. If you have tenants in your home, you won t be covered for: unless force and violence has been used to get into or out of your home. New for old This covers the contents in your home and in the open in your garden. You re covered for loss or damage by specific causes including: subsidence, heave or landslip falling trees, branches, aerials or satellite receiving equipment collisions involving vehicles, animals or aircraft. Cover also includes the cost of: alternative accommodation your legal liabilities as the occupier of your home, in a personal capacity and as an employer to any domestic employees. Valuables in your home Cover in your home for jewellery, watches and items containing gold, silver or platinum. If you take any valuables outside your home, they need to be covered by the Out & About Cover option. Business equipment Equipment used for business purposes such as computers, telephones and office equipment. Freezer or fridge food Loss or damage to the food in your freezer or fridge. Locks and keys Replacement of locks following accidental damage or loss of keys. Temporary removal student and dependent relatives cover The contents: that a family member takes away from your home to university, college or school; or a dependent relative takes with them while staying in a hospital, care or nursing home or hospice. Cover for loss or damage by the following causes: using force and violence collisions involving vehicles, animals or aircraft falling trees, branches, aerials or satellite receiving equipment. Contents left in the open in your garden over 750 (you can choose to cover these with our Garden Cover). For escape of water claims you ll need to pay the amount shown in your Policy Schedule. (This is shown as the escape of water excess). If your home is left unoccupied for more than 60 days in a row you won t be covered for: accidental loss of metered water. If you have tenants in your home, you won t be covered for: unless force and violence has been used to get into or out of your home. You ll need to tell us if any one item you own is worth more than 2,000. Business stock isn t covered. If the building where the contents are temporarily kept are left without anyone residing, living, working or studying there for more than 60 days in a row, you won t be covered for:. 4 5

4 Garden Cover, Out & About Cover and Bicycle Cover Accidental Damage Cover You can choose to add Accidental Damage Cover to your policy. It ll apply to your Buildings Cover, Contents Cover and Garden Cover, if you ve chosen them. You can also choose to add any of the following to your Contents Cover: Garden Cover Your contents in your garden and your trees, shrubs, hedges, bushes, plants and lawns. Cover for loss or damage by the following causes: falling trees, branches, aerials or satellite receiving equipment collisions involving vehicles, animals or aircraft subsidence, heave or landslip. This option also covers you for damage to your garden caused by the emergency services attending an emergency. Out & About Cover Covers your contents against accidental damage or loss while they re in or away from your home in the British Isles. They re also covered for up to 90 days worldwide. You can choose to cover: unspecified items only unspecified and specified items specified items only. Unspecified: these are items worth less than 2,000 each a minimum amount of 2,500 applies to these items in total, although this can be increased if you wish. Specified items: these are items worth more than 2,000 each these must be listed individually. This option also covers you for 500 of money. If your home is left unoccupied for more than 60 days in a row you won t be covered for:. If loss or damage is caused by a falling tree or branch you won t be covered for: loss or damage to your trees, shrubs, hedges, bushes, plants and lawns or the cost of removing a fallen tree or branch if it hasn t damaged your contents. Household goods such as washing machines, carpets and freezers while they re kept inside your home. Bicycles (these can be covered under Bicycle Cover). Theft from unattended motor vehicles unless: force and violence is used to get into the motor vehicle, and the items stolen were out of sight in a boot or closed compartment. A limit of 2,000 applies to theft from unattended motor vehicles. You ll need to tell us if any one item you own is worth more than 2,000. A valuation or purchase receipt is required for any item specified on your policy that is worth 5,000 or more. Contents kept permanently in any premises your family owns, leases or rents that isn t your home shown on your Policy Schedule. Accidental Damage Cover Depending on the Cover you ve chosen, this provides extra protection against damage caused by accidents such as: putting your foot through a ceiling a pet knocking over a vase you spilling wine on a carpet. This option also covers you for: breakage of glass in furniture or windows and ceramic hobs breakage of bathroom suites, drains and pipes accidental damage to cables and underground tanks. Matching Items Cover You can choose to add Matching Items Cover to your policy. It ll apply to your Buildings Cover, Contents Cover, Garden Cover and Out & About Cover, if you ve chosen them. Matching Items Cover If part of a matching set, pair, suite (or carpet for Contents) is lost or damaged and it can t be repaired or replaced, we ll pay to replace the whole matching set, including any undamaged parts. Damage caused by the gradual seepage of water into your home such as rising damp or a rise in the water table. Some causes of damage are excluded for example loss or damage caused by wear and tear. We won t pay to replace the undamaged parts of a matching set, pair, suite (or carpet for Contents) where the cost to repair or replace the lost or damaged part is below the policy excess. If this option isn t chosen we ll only pay for the lost or damaged part. Bicycle Cover You re covered if your bicycles are in or away from your home in the British Isles. They re also covered for up to 90 days worldwide. Cover is for accidental damage or loss. You ll need to tell us if any one bicycle you own is worth more than 1,000. Theft of any bicycle left unattended in a public place unless: it s locked to an object that can t be moved, or it s locked in or to a motor vehicle. 6 7

5 Home Emergency Cover and Legal Cover You can choose to add Home Emergency Cover and Legal Cover to your Buildings Cover or Contents Cover. Home Emergency Cover Up to 500 for 24 hour assistance within your home for emergencies such as: plumbing and drainage the main heating system your domestic power supply infestation in the home, for example by rats, mice or wasps nests home security lost keys roof damage loss of use of all toilets. This option also includes the cost of overnight alternative accommodation if we agree the home can t be lived in. Legal Cover Up to 50,000 legal cover for disputes in relation to: personal injury consumer protection residential employment tax clinical negligence legal defence This option also includes payment for jury service and court attendance. General conditions and exclusions Any incident not reported to us within 48 hours of discovery. Any repair for a problem you already knew about before you took out your policy. The normal day-to-day maintenance of your home, system(s) or facility. Excludes pre-existing disputes. For legal nuisance and trespass claims under the residential section, you ll need to pay the amount shown in your Policy Schedule. This is shown as the legal nuisance or trespass excess. For consumer protection claims, the amount in dispute must be more than 100. For residential claims which cause physical damage to your home, the amount in dispute must be more than 100. The following conditions and exclusions apply to the policy as a whole, no matter which specific cover options you ve chosen. For full details of these and other exclusions and limits, please read the Policy Wording booklet. Important Information Your right to cancel your policy If you ve read through your policy documents and you decide not to go ahead with the insurance, you ll have 14 days to cancel it. The 14 days start on the day you receive your policy documents. To cancel your policy, please write to the address or call the number shown on your Policy Schedule. Once we ve heard from you, we ll refund any premiums you ve already paid, except if you ve already made a claim under your policy. Claims If you want to claim using your Nationwide Home Insurance policy, call the Claims Helpline as soon as possible on (Monday to Friday 8am - 8pm, Saturday 9am - 5pm). You ll need to give us any information or help that we reasonably ask for. You mustn t settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are included in the Policy Wording booklet. Complaints If we haven t done as well as you hoped, we d like to hear from you so we can put things right. Just contact us using the phone number or the address that s on your Policy Schedule. In the unlikely event that we can t resolve your concerns, your complaint will be referred to our Customer Relations Team who will arrange for an investigation on behalf of our Chief Executive. If you re still not happy or you haven t received our final response within eight weeks of us receiving your complaint, you can, if you wish, take the matter to the Financial Ombudsman Service. This doesn t affect your right to take legal action. Nationwide Home Insurance Customer Relations Team RSA PO Box 255 Wymondham NR18 8DP Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR Compensation Royal & Sun Alliance Insurance plc is a member of the Financial Services Compensation Scheme (FSCS). This provides compensation in case any member goes out of business or into liquidation and isn t able to meet any valid claims against its policies. You may be entitled to compensation if we can t meet our obligations, depending on the circumstances of the claim. Further information about the compensation scheme can be obtained from the FSCS. General conditions and exclusions No cover is provided for wear and tear, maintenance, or anything else which happens gradually. This insurance doesn t cover any loss or damage caused by war, terrorism involving biological, chemical or nuclear materials, radioactive contamination, deliberate damage caused by you or damage resulting from illegal activities undertaken by you. Excess and limits Your policy may be subject to an excess, which you ll need to pay if you make a claim. Certain policy limits may also apply. These will be shown on your Policy Schedule. 8 9

6 Other important information - this is not part of the Policy Summary Premiums and payments Premiums include Insurance Premium Tax. You can pay for your policy either annually or by monthly instalments. Annual premiums can be paid by credit or debit card. Monthly instalments can only be paid by direct debit. Renewing your policy At least 21 days before each policy renewal date, we ll tell you the premium and terms and conditions that will apply for the following year. If you wish to change or cancel the cover, please tell us before the renewal date. If you pay by direct debit, we ll renew the policy automatically and continue collecting premiums unless you let us know that you wish to cancel the policy. For payments by credit or debit card, you ll need to submit a further payment if you want to renew the policy. You ll have 14 days to cancel the policy after the renewal date. If you do, you ll receive a refund of any premiums you ve paid. This is described in the Your right to cancel your policy section in this booklet. Terminating your contract You can cancel this policy at any time. If you cancel the policy, you might be entitled to a refund of your premium, as long as you haven t made a claim during the current insurance period. We may cancel this policy by giving you at least 14 days notice at your last known address. You may be entitled to a proportional refund of any premiums you ve paid, as long as you haven t made a claim during the current insurance period. The law and language that apply to the policy Both you and we can choose the law which applies to this contract. However, unless we both agree otherwise, the law that applies is the law for the part of the United Kingdom where you live. Full details will be provided in your policy documentation. The language used in this policy and any communications relating to it will be English. Financial sanctions Please note that Royal & Sun Alliance Insurance plc can t provide insurance in any circumstances which would mean they were in breach of any financial sanctions imposed by the United Nations or any government, governmental or judicial body or regulatory agency. You ll find full details in your policy documentation. RSA Nationwide Home Insurance is underwritten by Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority as an insurance company and to undertake insurance mediation under Registration No You can check this on the Financial Services Register by visiting the FCA s website register or by contacting the FCA on (free from landlines) or (mobiles)

7 Just ask in branch Call Visit nationwide.co.uk/homeinsurance Nationwide cares about the environment this literature is printed in the UK with biodegradable vegetable inks on paper from well managed sources. Nationwide Home Insurance is underwritten and administered by Royal & Sun Alliance Insurance plc (No ). Registered in England and Wales at St. Mark s Court, Chart Way, Horsham, West Sussex RH12 1XL. Nationwide Building Society and Royal & Sun Alliance Insurance plc are both authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Nationwide Building Society is registered at Nationwide House, Pipers Way, Swindon, Wiltshire SN38 1NW. Calls may be recorded and monitored (10-17) (New Business)