IMPORTANT REFERENCE CONTACT DETAILS
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1 IMPORTANT REFERENCE CONTACT DETAILS Australian Taxation Office (ATO) Unless otherwise specified, all phone numbers listed here are available from 8.00am to 6.00pm, days, except public holidays. When you phone, you will need to establish your identity by providing details of three of the following items that are currently on their records: your date of birth your telephone number, business, residential, postal or address (maximum of one) your bank account number (including BSB number) details from an ATO-generated notice (maximum of two different notices, for example, the sequence number from any notice of assessment issued to you). To help with your enquiry you may also provide your Tax File Number (TFN). Although it is not legally required, it will make it quicker and easier for them to help you. If you would like someone else, like a registered tax agent, family member or friend, to phone on your behalf, they must already be recorded with the ATO as authorised to act for you. Personal Tax Enquiries For all enquiries and services about personal tax, including: general income tax tax file numbers (TFNs) pay as you go (PAYG) including activity statements Higher Education Loan Program (HELP) Student Financial Supplement Scheme (SFSS) account balance replacement cheque help completing e-tax lodgment and notices of assessment. Business Tax Enquiries For all enquiries and services about business tax, including: business income tax fringe benefits tax (FBT) fuel tax credits (FTC) goods and services tax (GST) pay as you go (PAYG) activity statements, including lodgment and payment accounts and business registration (including ABN and TFN) dividend and royalty withholding tax excise enquiries, including o cleaner fuels grant scheme
2 o o product stewardship for oil program energy grants credits scheme for alternative fuels. Non-profit For all non-profit organisation enquiries, including: endorsement processes for charities and deductible gift recipients income tax concessions, including exemption and refunds of franking credits goods and services tax (GST) concessions fringe benefits tax (FBT) concessions. Superannuation Enquiries For all enquiries and services on superannuation, including: super co-contributions superannuation contributions surcharge (SCS) superannuation guarantee (SG) lost super on the lost members fund (LMR) self-managed super funds. GPO Box 9990, in the capital city of your state/territory Australian Securities & Investments Commission (ASIC) Within Australia - Client Contact Centre From outside Australia Fax - (03) PO BOX 4000 Gippsland Mail Centre, Victoria Australian Business Register (ABR)
3 ABN, PAYG and GST for individual and non individual entities Business Infoline for general registration enquiries (via the ATO call centre) Service for hearing and speechimpaired people Interpreter service for non-english speaking people From outside Australia Registrar Australian Business Register PO Box 3373 PENRITH, NSW Centrelink, Family Assistance, Medicare, Child Support (Department of Human Services) BasicsCard Balance Centrelink Debt Child Support Carers Complaints and feedback Families BasicsCard balance enquiry FreeCALL Repayment of Centrelink debt Child Support matters, including Child Support Online Services and employer enquiries Automated Child Support information service Carer payment and Carer allowance to give feedback, suggestions or make a complaint Assistance for Isolated Children Widow Allowance Family Tax Benefit, Child Care Benefit, Parenting Payment, Double Orphan Pension, Baby Bonus, Maternity Immunisation Allowance Bereavement Assistance, Widow B Pension, Wife Pension MON-FRI 8:30am - 4:45pm MON-FRI 8:00am - 4:30pm
4 Financial Information Service Help in an emergency Income Management Indigenous Australians Drought assistance Exceptional Circumstances Relief Help Bereavement assistance Income Management and BasicsCard enquiries Freecall Centrelink Indigenous call centre Freecall Medicare Aboriginal and Torres Strait Islander Access Line FreeCALL MON-FRI 8:30am - 5:00pm Intent to claim Refer to one of the services by category (in this table) Refer 1 category (in this table) International Services Job seekers Languages (Multilingual) Medicare Migrants, refugees & visitors Older Australians People with a disability International Services call centre Newstart Allowance, Exceptional Circumstances Relief Help, Special Benefit and Employment Services Providers Jobs, Education and Training (JET) Multilingual Phone Service Medicare general enquiries Pharmaceutical Benefits Scheme general enquiries Information about taking or sending Pharmaceutical Benefits Scheme medicine overseas Australian Childhood Immunisation Register enquiries Australian Organ Donor Register Special Assistance scheme Health Identifiers service Assurance of Support Age Pension, pensioner concession cards, Bereavement assistance, Widow B Pension, Wife Pension, Commonwealth Seniors Health Card Disability Support Pension, Mobility Allowance, Sickness allowance MON-FRI 8:00am - 7:00pm MON-FRI 7:00am - 5:00pm AWST MON-FRI 8:30am - 5:00pm local time Report income Report income for Centrelink payments
5 Rural & remote Australians (13 EARN) Drought assistance Students & trainees ABSTUDY Freecall Assistance for Isolated Children Australian apprenticeships Youth Allowance, Austudy, Pensioner Education Supplement, Low Income Health Care Card Online phone help technical assistance Medicare for general enquiries and where your enquiry will be logged Centrelink the online services support hotline Child Support for general enquiries including online services MON-FRI 8:00am - 4:30pm MON-FRI 7:00am - 7:00pm MON-FRI 8:30am - 4:45pm Centrelink Medicare Centrelink Reply Paid 7800 CANBERRA BC ACT 2610 Medicare GPO Box 9822 In your capital city Centrelink general enquiries: Message Centrelink Medicare general enquiries: medicare@humanservices.gov.au Pharmaceutical Benefits Scheme: pbs@humanservices.gov.au Australian Childhood Immunisation Register: acir@humanservices.gov.au Australian Organ Donor Register: aodr@humanservices.gov.au Child Support International Services (Centrelink only) Child Support GPO Box 9815 MELBOURNE, VIC International Services PO Box 7809 CANBERRA BC, ACT 2610 Health Identifiers service: healthcareidentifiers@humanservices.gov.au Child Support general enquires: Message Child Support International services general enquiries: Message Centrelink AUSTRALIAN GOVT. PRINCIPAL BUSINESS RESOURCE
6 offers you simple and convenient access to all the government information, forms and services you need in one location. It's a whole-of-government service providing essential information on planning, starting and growing your business. Call the Small Business Support Line on Normal service hours are Monday to Friday, 8am to 8pm (Australian Eastern Standard Time). The Support Line is closed on Australian National Public Holidays. State Revenue Office (SRO) Tel: Fax: All General and Tax Enquiries Payroll Tax - (including PTX Express, online Payroll Tax queries) Land Tax - (including LTX-Express, online Land Tax queries) Duties Congestion Levy First Home Owner Grant Unclaimed Money Growth Areas Infrastructure Contribution (GAIC) Website Issues - Land Tax Express Website Issues - Payroll Tax Express Land Rich Branch (03) Anonymous Information and (03) Voluntary Disclosures Technical Website Issues (03) International Callers * HOW TO CONTACT BY MAIL/ State Revenue Office GPO Box 1641 MELBOURNE VIC 3001 sro@sro.vic.gov.au
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